Servicenow Architect

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow solutions across the enterprise. The architect will ensure the platform is scalable, secure, high-performing, and aligned with business goals while following ServiceNow best practices.

Role & Responsibilities

• Design end-to-end ServiceNow architecture across modules such as ITSM, ITOM, ITBM/SPM, HRSD, CSM, and custom applications
• Define platform standards, data models, integrations, and governance frameworks
• Ensure solutions are scalable, maintainable, and aligned with ServiceNow best practices
• Act as the technical authority for all ServiceNow implementations
• Guide developers and administrators on design patterns, scripting, and configuration
• Review and approve solution designs, customizations, and integrations
• Translate business requirements into technical architecture and solution designs
• Lead complex implementations, upgrades, and migrations
• Oversee integrations with third-party systems using REST, SOAP, MID Server, and APIs
• Enforce configuration vs. customization decisions
• Ensure adherence to security, compliance, and performance standards
• Define upgrade, release, and deployment strategies
• Partner with business leaders, product owners, and IT teams
• Present architectural decisions and trade-offs to technical and non-technical audiences
• Mentor internal teams and provide technical leadership

Required Skills and Qualifications

• 10+ years of ServiceNow experience with architect-level responsibilities
• Strong expertise in ITSM (mandatory); experience with ITOM, HRSD, CSM, or SPM preferred
• Deep knowledge of ServiceNow data model & CMDB
• Glide scripting (JavaScript)
• Flow Designer & IntegrationHub
• ACLs, security, and performance optimization
• Experience with integrations (REST, SOAP, LDAP, SSO, MID Server)

Preferred Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Technical Architect (CTA)