Job
Description
Key Responsibilities: Develop and customize ServiceNow applications, modules, and workflows to meet business needs. Build and enhance Service Portal (Widgets, Pages) for an improved user experience. Implement and manage ITSM processes (Incident, Problem, Change, Request, etc.). Develop Custom Applications within the ServiceNow platform. Write and optimize scripts using JavaScript, GlideScript, Jelly, HTML, CSS, and AngularJS. Configure UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes. Develop and integrate REST/SOAP APIs for third-party tool integrations. Collaborate with stakeholders to gather requirements and implement solutions. Ensure compliance with best practices, security guidelines, and coding standards. Provide ongoing support, troubleshooting, and performance optimization. Required Skills & Experience: Strong development and scripting expertise in ServiceNow. Hands-on experience in Service Portal development (Widgets & Pages). Experience in ITSM implementation (Incident, Problem, Change, Request, etc.). Proficiency in JavaScript, GlideScript, HTML, CSS, AngularJS. Experience in developing and managing Custom Applications. Strong knowledge of Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts. Experience with REST/SOAP API integrations. Familiarity with Flow Designer and Workflow automation.
