Service Technician

Major Key Responsibilities Area

Responsible for performing regular service and maintenance of our products at our in-house service facility. This includes checking critical components like the battery, motor, controller, brakes, tires, suspension, and other electrical and mechanical systems. Ensuring timely and preventive maintenance helps avoid breakdowns and extends the lifespan of the bikes.

Diagnosis and Troubleshooting: You will assist in identifying technical issues through systematic inspection and basic diagnostic tools. Whether its an electrical fault, performance drop, or hardware failure, your role is to find and address the problem efficiently. Working closely with senior engineers Research and Development Department, you'll help in resolving the root cause of customer complaints and suggest preventive measures.

On-Site Customer Service Support: The role involves traveling to customer locations when needed for periodic servicing, emergency repairs, or complaint resolution. You will be expected to carry the necessary tools, spare parts, and perform on-the-spot diagnosis and repair. Ensuring timely service at the customers location will be crucial in maintaining customer satisfaction and trust.

Warranty Support and Complaint Handling: Handling basic warranty-related service requests is a key part of the role. You will assist in assessing the claim validity, replace or repair faulty parts under supervision, and ensure proper documentation is submitted for warranty tracking. Collecting defective parts and providing feedback helps improve product quality.

Customer Education and Interaction: An important responsibility is to guide customers on proper usage, charging habits, and basic maintenance of electric bikes. Educating customers helps reduce misuse, increases satisfaction, and ensures safer operation. Your ability to clearly communicate instructions and handle queries will directly impact the service experience.

Documentation and Service Reporting: You must maintain detailed and accurate records of all service activities, including job cards, field visit logs, and spare part usage at our ERP Systmen (Odoo). Reporting your daily tasks, service completion status, and customer feedback to your supervisor is necessary. Familiarity with MS Excel or service software will help in systematic data entry and tracking.

Educational Qualification: Diploma/Any Engineering Graduate with related discipline at least 3+ years of experience in Automobile Industry with track record of Technical Support / Service Department.

Additional certification or training in EV systems, diagnostics, or technical support will be an added advantage

Skills and Competencies:

1. Basic knowledge of EV components – battery, motor, controller, wiring, etc.

2. Strong troubleshooting and diagnostic skills.

3. Hands-on experience in servicing, repairs and technical support.

4. Good customer communication and handling skills.

5. Familiar with service documentation, MS Excel, and ERP tools (Odoo preferred).

6. Team-oriented with a collaborative approach, Quick learner, adaptable to new EV technologies.

7. Willing to travel; valid two-wheeler license required.