16 Service Support Jobs

As a Spares & Service Engineer in the Global Engineering pool based in Vadodara, India, you will be responsible for supporting global departments within GEA. Your primary tasks will be office-based, focusing on key responsibilities such as preparing and executing spare parts lists, coordinating with vendors, and maintaining organized records of spare parts information. You will be tasked with categorizing parts correctly, validating and updating spare parts information, and ensuring compliance with company standards and budgets. Additionally, you will assist in preparing spare parts quotations, communicating with suppliers, and acting as a central point of contact for stakeholders regarding spare part-related tasks. Your qualifications for this role include holding a bachelor's or diploma in mechanical engineering with at least 1-3 years of experience in the engineering industry. Experience with spares and/or service background, the ability to read CAD/engineering drawings, and proficiency in CRM & ERP systems such as Bluestar, Axapta, SAP will be beneficial. Excellent communication skills, proficiency in Microsoft Office, document management software, and English language proficiency are mandatory requirements for this position. A highly adaptable and flexible mindset, self-motivation, good interpersonal skills, and the ability to work independently are also essential qualities for success in this role. If you have experience in cost calculation, preparing sales quotes, knowledge of SAP, or cross-cultural intelligence, it will be considered an advantage in your application. Working effectively with multiple cultures globally is a key aspect of this role. To excel in this position, you should possess a curious mindset, a structured approach to assignments, and the ability to work well within a team. If you feel that you meet these requirements and are interested in this opportunity, please click apply above to begin our guided application process.,

As a Customer Relationship Manager, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by managing wealth, addressing inquiries, resolving issues, and providing support related to our products and services. Responsibilities Customer Interaction: - Respond promptly and courteously to customer inquiries via phone. - Provide accurate information about products, services, and client status. Job Type: Full-time Benefits: - Cell phone reimbursement - Internet reimbursement - Leave encashment Schedule: Day shift - Performance bonus - Quarterly bonus Experience: - Total work: 2 years (Required) - CRM: 2 years (Required) Language: - English (Required) Location: - Kozhikode, Kerala (Required) Work Location: In person Application Deadline: 12/01/2025 Expected Start Date: 15/01/2025,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of a team of bright individuals working with cutting-edge technologies. Our purpose is centered on bringing real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking Java + Angular 2x+AWS Professionals in the following areas: Java Project Manager Experience You should have 10-13 years of experience in Java with a strong understanding of project management. Manage projects of medium to large scale, including project planning, execution, and closure. Develop and maintain project plans, schedules, budgets, and resource allocation. Identify, manage, and mitigate project risks, issues, and dependencies. Lead project status meetings and provide regular updates to stakeholders. Ensure project delivery within defined timelines and scope. Collaborate with cross-functional teams for project success. Identify and implement process improvements to optimize project delivery. Provide mentorship and guidance to junior project managers. Required Technical/Functional Competencies Change Management: Specialized in overcoming resistance to change and driving Agile goals. Guide teams in change management projects or requirements. Customer Management: Specialized knowledge of customers" business domain and technology suite. Effectively use the latest technology, demonstrate leadership, present technical offerings, and suggest solutions proactively. Delivery Management: Specialized knowledge of deal modeling, commercial and pricing models. Create integrated pricing models, guide team members on pricing techniques, and manage accounts independently. Domain/Industry Knowledge: Specialized knowledge of customers" business processes and relevant technology platforms. Forecast business requirements, manage project issues, and validate customer strategy roadmap. Product/Technology Knowledge: In-depth understanding of platform/product and associated technologies. Review product-specific solutions, conduct product demos, and presentations to prospects. Profitability Management: Competence in applying profitability and cost management techniques. Develop project budgets, monitor costs, and identify potential cost overruns. Project Management: Extensive experience in managing complex projects. Apply project management concepts effectively to achieve project goals. Scheduling and Resource Planning: Prepare global delivery models, create accurate resource plans, and optimize schedules for complex projects. Service Support and Maintenance: Plan and execute transitions, define standards in transition management, optimize resource utilization. Risk Management: Understand risk management principles, identify, assess, and document risks, develop risk mitigation plans. Required Behavioral Competencies Accountability: Take initiative, remove obstacles, take ownership for results and deadlines, act responsibly. Agility: Adapt to changing environments, motivate self and team to thrive in diverse situations. Collaboration: Ensure team connections, integrate work with other teams, identify opportunities for successful integration. Customer Focus: Engage in customer discovery, drive customer relationships, enhance customer loyalty. Communication: Communicate complex ideas effectively, facilitate transparent conversations within the team. Drives Results: Seek challenging opportunities, motivate team members to take on more responsibility. Resolves Conflict: Balance business interests, manage conflicts offering mutually beneficial options. Certifications: PMP (Project Management Professional), PRINCE2 (Projects in Controlled Environments) At YASH, you will have the opportunity to create a career path in an inclusive team environment. We offer career-oriented skilling models and continuous learning opportunities. Our workplace is based on flexible work arrangements, emotional positivity, trust, transparency, and collaboration to support the realization of business goals in a stable and ethical corporate culture.,

NTT DATA is looking for an ITIL Account Service Operations Sr Analyst to join the team in Bangalore, Karnataka (IN-KA), India. As a Sr Analyst, you will be responsible for overseeing, facilitating, and administering ITIL based service support and technical account management on a 24x7 basis. Your role will involve coordinating incident ownership and client account management, as well as managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will be expected to handle resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We are dedicated to helping clients innovate, optimize, and transform for long-term success. As a part of the NTT Group, we invest over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. If you are an exceptional, innovative, and passionate individual looking to be part of an inclusive and forward-thinking organization, apply now to join our team and be a part of our diverse global network. Visit us at us.nttdata.com to learn more about our services and commitment to helping clients succeed.,

Job description We have an outstanding opportunity for an expert Solutions Engineer to work in our public sector team in india crafting ground-breaking customer engagement roadmaps, demonstrating the Salesforce applications and platform in Bangalore, India! The successful applicant will have a track record of working with public sector organizations in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups. Specific Responsibilities: Provide thought leadership in how PSU s can drive customer success through digital transformation. Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops. Be an innovator who can build new solutions using out-of-the-box thinking. Engage with business users to build solution presentations, demonstrations and prototypes. Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state. The ability to authoritatively present and articulate the business value to managers and executives of all levels. Deliver functional and technical responses to RFPs/RFIs. Work as an excellent teammate by chipping in, learning and sharing new knowledge. Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology. Lead multiple customer engagements concurrently. Be self-motivated, flexible, and take initiative. Required Skills: Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (eg extracurricular leadership roles, military experience, volunteer roles, work experience, etc) Relevant years of confirmed experience in the Pub Sec Vertical, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions. Strong focus and experience in pre-sales or implementation is required. Experience in demonstrating Customer engagement solutions, understanding and driving use cases, customer journeys, ability to draw Day in life of across different LOBs. Business Analysis/ Business case/return on investment construction. A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service Support, Marketing and Mobile solutions. Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques. Outstanding presentation and demonstration skills.

As a Sales & Service Executive, you will be responsible for providing sales and service support in the regions of West Bengal and Madhya Pradesh. We are looking for a candidate preferably with a Diploma in Mechanical Engineering. Your primary role will involve interacting with industrial plants and factories in the mentioned regions. This is a full-time and permanent position suitable for freshers. The salary for this role ranges from 12,000 to 15,000 INR per month, with additional commission provided upon achieving set targets. The agreement duration for this position is three years, with yearly increments. Regular travel to various industrial sites across West Bengal and Madhya Pradesh is a key requirement of this role. In addition to a competitive compensation package that includes performance bonuses, we offer benefits such as commuter assistance, a flexible schedule, and food provisions. This position also allows for remote work. If you are enthusiastic about sales and service, have a mechanical engineering background, and are willing to travel for work, we encourage you to apply for this exciting opportunity.,

YASH Technologies is seeking experienced Salesforce Development Professionals to join our team. As a member of our dynamic organization, you will collaborate with cross-functional teams to ensure project success. Your responsibilities will include developing and maintaining project plans, ensuring timely project delivery, and establishing project management best practices and standards. You will also identify and implement process improvements, manage project risks, and provide mentorship to junior project managers. In addition to project management skills, you will need to demonstrate expertise in various technical and functional competencies. This includes specialized knowledge of customer management, delivery management, domain/industry knowledge, change management, product/technology knowledge, profitability management, project management, scheduling and resource planning, service support and maintenance, and risk management. To excel in this role, you must exhibit key behavioral competencies such as accountability, collaboration, and customer focus. Leadership competencies are also crucial, including vision alignment, decision-making, coaching mindset, and change advocacy. YASH Technologies empowers its employees to build successful careers in a supportive and inclusive team environment. We offer career-oriented skilling models and opportunities for continuous learning and growth. Our workplace is characterized by flexible work arrangements, emotional positivity, self-determination, trust, and open collaboration. We provide all the support necessary for achieving business goals, along with stable employment in a great atmosphere with an ethical corporate culture. Join us and be part of our Hyperlearning workplace, where personal and professional development are paramount.,

Position: Service Engineer Location: Gujarat Qualification & Experience:: Any Engineering Degree/Diploma with proven experience in Natural gas Skid Operation and Maintenance Service Experience in Operation & Maintenance of a Pressure regulator, Filter, Ball Valve, Pressure safety valve, flow control valve, and Water bath heater. Job Summary: The incumbent will be responsible to work in pressure management business unit and provide service support at customer locations (all over India). Roles & Responsibilities: Pre/Final commissioning of pressure regulating, Metering, Filtration, De-compression skid, and Odorant skid. Servicing all types of regulators based on the spare supplied to the customer. Clear the punch points raised during Pre-commissioning / SAT with coordination with the Project Management team and hand over the skid to the customer. AMC service, troubleshoot the major issue in skid components such as regulator, Valve, Pressure safety valve, Creep relief valve, RPD meter, Turbine meter, Ultrasonic meter, Mass flow meter, Transmitters, RTD, & Gauges. Troubleshoot support on site and remotely to meet customer needs, respond to customer requests for service on time. Service of the filter, regulator, Pressure safety valve, calibration of Gauges, as per AMC, shall be done on a time interval in line with the contract. Support to Sales department to generate revenue against AMC/Spare/Chargeable service visits. Timely submission of visit report to SOM & Finance to raise an Invoice.

As a Power Apps Professional at YASH Technologies, you will be responsible for designing and developing RPA solutions to ensure efficiency and effectiveness in automation processes. Your role will involve driving process design and improvement initiatives, preparing accurate estimations for project planning, and demonstrating strong problem-solving abilities. You will be required to stay updated with the latest features and advancements in RPA technologies relevant to the automation platform in use. Additionally, you will lead process design sessions, implement performance tuning, and integrate automation tools seamlessly with external applications to ensure smooth interoperability. As a Power Apps Professional, you must possess a deep understanding of various business processes within relevant domains and apply industry-standard project management methodologies such as SDLC, Agile, and Scrum to project execution. Your responsibilities will also include conducting code reviews, providing technical guidance, modularizing automation processes for scalability, and ensuring timely project completion. Required Technical/Functional Competencies: - Application Design: Ability to design applications and databases using the right design patterns to address functional and non-functional requirements. - Architecture Tools and Frameworks: Familiarity with industry tools/frameworks and the ability to analyze and use them based on customer requirements. - Customer Management: Working knowledge of the customer's business domain and technology suite to suggest solutions that increase business. - Domain/ Industry Knowledge: Application of industry standards/practices, creation of complex business models, and analysis of current-state and to-be processes. - Estimation and Resource Planning: Identify/assign resources, use appropriate estimation models, and track/report gaps between budgeted and actual spend. - Project Management: Execute complex projects effectively, define QA processes, review project processes and deliverables, and manage stakeholder expectations. - Requirement Gathering and Analysis: Extract functional and non-functional requirements for medium to complex scenarios and analyze impact of changes. - Platform/ Technology Knowledge: Review various product-specific solutions, conduct product demos, and leverage best practices within the product. - Solution Design: Design processes, translate key business drivers into solution building blocks, and create solution options based on research. - Service Support and Maintenance: Plan/execute transition activities, define scope for a release, design maintenance processes, and track plans to ensure adherence to SLAs. Required Behavioral Competencies: - Accountability: Takes responsibility for and ensures accuracy of results and deadlines. - Collaboration: Reaches out to others in the team, looks for ways to integrate work with other teams. - Agility: Demonstrates openness to change and begins to plan for role changes. - Customer Focus: Identifies trends and works towards customizing existing services to exceed customer needs. - Communication: Communicates well-organized ideas to diverse audiences, helps others identify their appropriate audience. - Drives Results: Sets realistic stretch goals, perseveres to exceed organization/client expectations. - Resolves Conflict: Identifies, understands, and overcomes conflicts. Certifications Required: - RPA Advanced Professional Certification At YASH Technologies, you will have the opportunity to create a career in an inclusive team environment that fosters continuous learning and growth. Our Hyperlearning workplace is grounded upon principles such as flexible work arrangements, emotional positivity, trust, transparency, and stable employment with a great atmosphere and ethical corporate culture.,

The ideal candidate should possess a minimum of 5 years of experience in the field. The job is based in Jaipur and requires full-time commitment. Desired Candidate Profile: - Role Category: Engineer - Qualifications: B.E. / B.Tech / ITI / Diploma in Electronics, Electrical, or Instrumentation - Industry: Automation / Engineering - Functional Area: Designing, Projects, Maintenance, Panel Wiring Key Responsibilities: - Designing of Industrial Automation and Process Control Systems - Programming and Commissioning of PLCs, DCS, HMI, SCADA & Drive Systems - Troubleshooting and Service Support - Panel Wiring and AMC Work Interested candidates can apply by sending their resume to sales@ssail.in.,

As an experienced Project Manager, you will play a crucial role in leading the implementation and ongoing service support of our SAAS-based School ERP system for both existing and new clients. Your expertise in project management and educational technology solutions will be key in ensuring the success of our projects. Your responsibilities will include leading end-to-end implementation of School ERP solutions for new clients, creating comprehensive project plans, timelines, and resource allocation strategies, and coordinating with cross-functional teams to manage project scope, budget, and deliverables effectively. You will also be responsible for conducting risk assessments, mitigating challenges, and ensuring on-time delivery. In addition to implementation management, you will serve as the primary point of contact for clients during the implementation and post-go-live phases. Your role will involve facilitating client onboarding sessions, gathering and documenting client requirements, and ensuring client satisfaction through regular communication and progress updates. Handling escalations and resolving challenges effectively will be a crucial part of your responsibilities. Furthermore, you will provide ongoing support and consultation to existing clients, monitor system performance and user adoption metrics, and coordinate with technical teams for bug fixes, enhancements, and system updates. Developing and maintaining client documentation and user guides, as well as conducting periodic review meetings with clients, will also be part of your role. As part of process improvement, you will continuously enhance implementation methodologies and best practices, create and maintain project templates, checklists, and standard operating procedures, and analyze project outcomes to provide recommendations for process optimization. Your input will be valuable in contributing to the product development roadmap based on client feedback. Preferred qualifications for this role include experience with School Management Systems or Educational ERP platforms, previous work in K-12 or higher education environments, and expertise in change management within educational institutions. Key performance indicators for this role will include project delivery success rate and on-time completion, client satisfaction scores and retention rates, implementation timeline adherence, system adoption rates post-implementation, and client support response times and resolution rates. Working conditions for this role will involve a standard office environment with occasional client site visits, flexibility to work for client support after office hours, and travel requirements for client meetings and training sessions. This is a full-time position with health insurance and Provident Fund benefits, and the work schedule is Monday to Friday. The work location will be in person.,

The main duties and responsibilities of this role include: - Confirming orders from clients - Coordinating with Head Office personnel regarding branch requirements - Handling retail customers as well as existing customers - Monitoring dispatch activities - Providing service support to clients to resolve issues and concerns, aiming for a high level of customer satisfaction and improved retention rates. Eligibility Criteria: - Qualification: Any graduate / MBA - Work Experience: 1+ year preferred, freshers are also welcome - Good English communication skills Job Types: Full-time, Permanent Benefits: - Cell phone reimbursement - Health insurance - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift - Fixed shift - Morning shift Additional Benefits: - Yearly bonus Education: - Bachelor's degree preferred Experience: - Total work experience: 1 year preferred - Experience in clients dealing: 1 year preferred - Experience in client servicing: 1 year preferred Language: - Proficiency in English preferred Work Location: On-site,

As a Service Desk Engineer at Lenovo, you will play a crucial role in providing IT technical support and services to users through various communication channels including telephone, email, and online platforms. Your responsibilities will include troubleshooting, service request handling, information inquiry, ticket updates, and operation guidance for operating systems, application software, network, and information security based on client standards. Moreover, you will provide specialized support for VIP users and document system operation and maintenance procedures while updating and optimizing knowledge base and workflow. In this role, you will be expected to swiftly identify and resolve system failures, analyze the root causes of issues, and recommend preventive measures. You will collaborate with the level 2 team for knowledge transfer to the service desk team. Additionally, you will act as a shift leader to oversee on-site business operations and address escalated difficult or urgent issues effectively. To qualify for this position, you should possess good oral and written English skills along with a bachelor's degree or higher and a minimum of five years of relevant experience in desktop operation and maintenance. A strong service-oriented mindset, teamwork spirit, excellent learning abilities, and cheerful personality are essential attributes for success in this role. You must also demonstrate exceptional communication, understanding, and problem-solving skills. Furthermore, the ability to work in a 24/7 night-shift rotation and proficiency in operating system registry, group policy, services, logs, CMD commands, and system platform maintenance are required qualifications. Lenovo follows stringent policies and legal compliance throughout the recruitment process, ensuring transparency and fairness. Interviews may be conducted via audio, video, or in-person by official Lenovo representatives. To verify job offers, please visit the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay vigilant against recruitment fraud and report any suspicious activity to the local authorities. Join Lenovo in shaping a more inclusive, trustworthy, and smarter future for everyone, everywhere.,

Job Category Sales Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We have an outstanding opportunity for an expert Solutions Engineer to work with our outstanding healthcare, real estate and education customers in crafting ground-breaking customer engagement roadmaps demonstrating the Salesforce applications and platform in Bangalore, India! The successful applicant will have a track record of working with enterprise software and services organizations in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups. Specific Responsibilities: Provide thought leadership in how large enterprise organization can drive customer success through digital transformation. Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops. Be an innovator who can build new solutions using out-of-the-box thinking. Engage with business users to build solution presentations, demonstrations and prototypes. Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state. The ability to authoritatively present and articulate the business value to managers and executives of all levels. Deliver functional and technical responses to RFPs/RFIs. Work as an excellent teammate by chipping in, learning and sharing new knowledge. Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology. Lead multiple customer engagements concurrently. Be self-motivated, flexible, and take initiative.| Required Skills: Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Relevant 7+ years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions. Strong focus and experience in pre-sales or implementation is required. Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs. Business Analysis/ Business case/return on investment construction. Experience in sophisticated solution selling to Commercial customers A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions. Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques. Outstanding presentation and demonstration skills. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job profile: 1) AMC Tender monitoring 2) Visits to customers & distributor 3) AMC / Royalty billing 4) Timely AMC actions 5) Preparation of AMC quotation 6) Revenue generation Requirement: 1) Customer relation building ability 2) Fair knowledge of commercial matters 3) High competency in communications with fluency in English & Hindi 4) Able to work independently Location - Andheri (W) Exp - Min 4-5 Years Interested candidate may share Resume on hr2@eecindia.com.

Description: The Managed Service Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Essential Functions: Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriate team. Record, track, and document the Managed Services Support problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts. Answer to and perform transfers, additions, and change requests as they are submitted by members of management. Ensure that physical desktop connections are in proper working order. Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment. Apply diagnostic utilities to aid in troubleshooting. Create and maintain up-to-date documentation of existing and new client systems and environments. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Provide network support on client systems. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop procedures and frequently asked questions lists for end users. Procure computer supplies as requested by IT management. Perform other duties as needed/assigned. Required Experience/Education: College diploma or university degree in the field of computer science and/or equivalent work experience. Possess Microsoft Support Certifications (preferred). Experience with desktop and server operating systems, including Microsoft technologies. Experience configuring and troubleshooting networking appliances and devices such as routers, switches, and firewalls. Knowledge, Skills & Abilities: Working knowledge of a range of diagnostic utilities. Ability to conduct research into a wide range of computing issues as required. Ability to present ideas in user-friendly language. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Ability to absorb and retain information. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation for both internal and external customers. Experience working in a team-oriented, collaborative environment. Working Conditions and Physical Demands: Work in a fast-paced environment. Manage multiple tasks simultaneously. Work in an indoor office environment. Required to use hands to type, handle, feel or reach. Ability to sit for the majority of the workday. Required to use a keyboard and a mouse for the majority of the workday. Vision requirements include the ability to adjust focus and viewing a computer screen for the majority of the workday. The employee is required to talk in a clear, audible voice. The noise level in the work environment is low.