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Service Sales GPO (Global Process Owner) - SSG

5 years

0 Lacs

bengaluru karnataka

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

computer science sales master's degree bachelor's degree business administration ai

Work Mode

On-site

Job Type

Full Time

Job Description

General Information

Req #
WD00087257
Career area:
Strategy and Operations
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, August 21, 2025
Working time:
Full-time
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Scope:

Create

  • Process strategy – Setting out the process that is right for the business, based on overall business objectives. This takes into account the current vs. the ideal process, captures best practices, and plots points on the road map for the journey towards the ideal state.
  • Engage – The GPO is responsible for seeing that the business understands the value of the role and the importance of process improvement. This means the GPO is required to “sell the vision” of the role, ensuring, of course, that the vision aligns with that of senior management.
  • Service design and process mapping and design – This encompasses process mapping of all global processes within their function, and designing a process that will best suit the business, including the technology solutions needed to support the process.
  • Process improvement – Taking a key role in evaluating the measures needed to improve a process, i.e. an efficiency methodology (like Lean) or a process automation program (like workflow), guiding the program from the evaluation to innovation and implementation.
  • Control assessment - Within the Create phase, critical focus should be on an end-to-end control assessment, evaluating any organizational weaknesses and gaps across the interaction points. If done correctly in this early stage, the GPO can assess and address risk mitigation and related organizational goals in the Deploy and Operate stages. Two distinct elements of control are the need for end-to-end process control assessment by a GPO and the ability to control the process through governance.


Deploy

  • Change management – As and when a change in process occurs, the GPO would lead the communications effort to drive that change, and set up a framework with local managers to oversee the adoption of that change.
  • PMO instigation - This stage would also include critical stakeholder appointment, PMO instigation, key initiative prioritization, resource alignment, and strengthening and reengineering allocation.


Operate

  • Process compliance and control – The GPO should be the “go to” person for any requests for changes to the process.

The operational phase would include specific attention to:

  • Functional silos through governance model execution
  • End-to-end efficiency through continuous process improvement
  • Increased economies of scale leverage
  • End-to-end root issue identification
  • Redesign of the end-to-end process through innovation

Requirements:

  • Minimum Bachelor, preferred Master Degree Business Administration, Computer Science or equivalent is preferred

  • Excellent interpersonal and communications skills

  • Entrepreneurship and with a high degree of self-motivation and drive

  • Strong Collaboration Skills and ability to work cross functionally

  • At least 5 Years+ of work experience in Sales Enablement, Strategy & Operation, Process Excellence, playing Subject Mater Expert role

  • A consulting background would be ideal

Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE
  • India
  • India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

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