241 Service Request Jobs - Page 7

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivit...

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your p...

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Key Responsibilities: 1. ServiceNow IVA (Chat Bot) Implementation: o Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support. o Customize and configure IVA to meet specific business requirements. o Monitor and optimize IVA performance to ensure high levels of user satisfaction. 2. Self Help Cases Deployment: o Develop and implement self-help cases within the ServiceNow platform. o Ensure that self-help cases are user-friendly and provide effective solutions to common issues. o Continuously update and improve self-help cases based on user feedback and evolving business needs. 3. Service Request Automation: o Automate service request proc...

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the con...

Your Role As a lead or managing independently designing, developing and implementing deliverables, conducting research and performing analysis. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. Must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. Your Profile 4-12 years of service management ITIL v3 Certified (foundation as a minimum, manager or expert level desirable) Strong verbal and writing skills in order to effectively communicate information to clients and internal team members Awareness of a number of service management tools such as BMCs IT Service M...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 10 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide functional and/or technical support to inter...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with o...

About The Role Skill required: Next Generation Customer Operations - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Cus...

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including emai...

Job Summary: We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently. Key Responsibilities: ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system. Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services. Ticket...

Interested candidates can apply on the below job link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/Service-Coordinator_R-31049-1 Can send in applications to apeksha.patil@kyndryl.com Service Coordinator Job Description Summary Coordinates, diagnoses and troubleshoots incoming employee calls to provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to m...

Role: TSO Exp: Min 2 years Must have Exp in Major Incident Management -MIM Salary: Max 6 LPA. Location: Chennai, Bangalore and Hyderabad. Regards, Vignesh S, 7200396456.

We are looking for a skilled professional with 6 to 8 years of experience to administer, maintain, troubleshoot, and support large multi-platform Storage environments. The ideal candidate will have a strong background in storage management and administration. Roles and Responsibility Administer and maintain large multi-platform Storage environments, including fibre channel SAN with multiple directors, servers, and storage frames technologies. Perform root cause analysis for major issues and provide workarounds to ensure business continuity. Identify, analyze, and resolve problems specifically on storage backup and cross-platform environments. Prepare implementation plans, rollback plans, tes...

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and product...

Project Role : Architecture Assessment Lead Project Role Description : Leads the execution of architecture assessments for all relevant aspects (ex., infrastructure, platform, application, data, and process). Defines the assessment scope and gains client agreement. Leads and describes the discovery assessment and provides the recommendation to address weaknesses and opportunities. Must have skills : Oracle Engagement Cloud - Service Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across variou...

Educational Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed f...

Experience 6-9 years Skills Sr ADBA Location - HYDERABAD Notice Period Immediate Joiners Employee type C2H/FT Technical abilities 1. Overall 8+ years of experience 2. Able to analyze database requirements 3. Able to design database solutions 4. Able to design database solutions for at least one of the following database platforms Oracle 5. Able to follow defined DBA standards & guidelines (S&G), database development processes & methods 6. Able to prepare & maintain database documentation according to the desired standard*. (*desired standard = documentation should be functionally meaningful and timely) 7. Able to acquire functional knowledge of multiple applications within a business domain ...

Project Overview: Provide Support, Maintenance, and Enhancement Services for a customized Oracle CPQ implementation Role Scope / Deliverables: Routine SupportProvide support for application production environment, resolving issues, and taking preventive and corrective steps in accordance with SLAs.Provide Incident and/or problem management for software or configuration defects.Provide configuration management for modifications required to correct defects/problems. with delivered/implemented functionality.Update tickets with proposed solution.Provide Unit Testing for incidents and service requests as required, prior to handing off to PPD to User Acceptance Testing.Collaborate with internal PP...

Snowflake Data Warehouse Lead (India - Lead 8 to 10 yrs exp):Lead the technical design and architecture of Snowflake platforms ensuring alignment with customer requirements, industry best practices, and project objectives.Conduct code reviews, ensure adherence to coding standards and best practices, and drive continuous improvement in code quality and performanceProvide technical support, troubleshooting problems, and providing timely resolution for Incidents, Services Requests and Minor Enhancements as required for Snowflake platforms and its related services.Datalake and Storage managementAdding, updating, or deleting datasets in SnowflakeMonitoring storage usage and handling capacity plan...

Immediate Job Openings on Service Now Developer _Pune/Kolkata/Hyderabad _ Contract Experience 5+ Years Skills Service Now Developer Location Pune/Kolkata/Hyderabad Notice Period Immediate . Employment Type Contract Minimum 5 years of experience in configuring ServiceNow which involves various modules like ITSM (Incident, problem, change, service request) Strong technical knowledge of ServiceNow modules , 3rd party integrations Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services Very good verbal and written English communication skills Effective time management, team handling and organizational Skills Responsibilities Review the work done by team member...

Job details Skills: SAP C4C Technical Experience: 5+ years Location: Pan India Job type: Contract Job description SAP C4C Development experience using SAP C4C SDK (Software Development Kit). Experience on SAP C4C UI Designing using Cloud Studio Translate Business Requirements to proposed SAP C4C solutions remaining close to standard functionality as possible. Provide technical support / Level 2 troubleshooting and ability to work on new enhancements. Must be able to write code/customize the standard SAP application as needed. Experience in ABSL Scripting and Knowledge on Ruby Scripting. Hands-on experience in generating standard Print Forms and custom print Forms. Have hands on experience wi...

SAP MM - Material Management - Experience Seven to Ten Years 3 years S/4 HANA MM experience 1 year Central Procurement & Central Procurement Hub Experience Experience in SAP full cycle implementation as well as in support projects Good Knowledge on configuration of MM organizational structure and MM business process. Good Knowledge MM Master Data. Experience with implementing an S4/HANA multi-tiered SAP environment Investigate GAP solution and make recommendations. Own Gap solution from SAP side and implement with SAP Extensive SAP related experience within SAP Product and Supply Chain Strong SAP MM Functional Consultancy and design experience Has experience of designing end to end SAP Produ...

Data Engineer ensuring the smooth functioning of our applications and data systems. Your expertise in Data Ingestion, Release Management, Monitorization, Incident Review, Databricks, Azure Cloud, and Data Analysis will be instrumental in maintaining the reliability, availability, and performance of our applications and data pipelines. You will collaborate closely with cross-functional teams to support application deployments, monitor system health, analyze data, and provide timely resolutions to incidents. The ideal candidate should have a strong background in Azure DevOps, Azure Cloud specially ADF, Databricks, and AWS Cloud. List of Key Responsibilities: Implement and manage data ingestion...