241 Service Request Jobs - Page 3

Firco Falcon Developer(ISG) Job Summary Proven experience in L3 technical support or a similar role. Strong understanding of incident management and service request processes. Proficiency in configuring and troubleshooting Falcon configurations/rules. Experience with configuration management and troubleshooting complex systems. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and in a team-oriented environment. Willingness to work flexible Responsibilities Handle and resolve high-priority incidents related to the Falcon product. Respond to and fulfil service requests from internal and external stakeholders. Conduct ...

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requiremen...

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage...

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivit...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as qui...

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate - Messaging Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scop...

Roles and Responsibility Design and develop SAP C4C solutions using SAP C4C SDK. Provide technical support and level 2 troubleshooting for new enhancements. Write code and customize standard SAP applications as needed. Integrate C4C services with non-SAP systems using web services. Address questions from CRM and integration technical teams, providing best practices and solutions on SAP C4C. Simulate web service requests using Soap UI or similar tools and provide feedback during approach development or evaluation. Job Requirements Minimum 5 years of experience in SAP C4C Technical. Strong understanding of C4C functional/object model and its integration with other systems. Experience in buildi...

We are looking for a skilled SAP C4C Technical professional with 5 to 10 years of experience. The ideal candidate will have expertise in SAP C4C Development using SAP C4C SDK and hands-on experience in generating standard Print Forms and custom print forms. Roles and Responsibility Design and develop SAP C4C solutions using SAP C4C SDK. Provide technical support and level 2 troubleshooting for new enhancements. Write code and customize standard SAP applications as needed. Integrate C4C services with non-SAP systems using web services. Address questions from CRM and integration technical teams, providing best practices and solutions on SAP C4C. Simulate web service requests using Soap UI or s...

Technical abilities: 1. Overall 8+ years of experience 2. Able to analyze database requirements 3. Able to design database solutions 4. Able to design database solutions for at least one of the following database platforms: Oracle 5. Able to follow defined DBA standards & guidelines (S&G), database development processes & methods 6. Able to prepare & maintain database documentation according to the desired standard*. (*desired standard = documentation should be functionally meaningful and timely) 7. Able to acquire functional knowledge of multiple applications within a business domain 8. Able to acquire technical knowledge to become responsible in at least one technical area technology of th...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Pune or Mumbai. The ideal candidate will have excellent communication skills, proficiency in Spanish SD with English, and the ability to resolve service requests. Roles and Responsibility Resolve service requests efficiently and professionally. Handle customer inquiries via voice process and provide timely updates. Escalate tickets when necessary and ensure prompt resolution. Provide status and updates on service requests to customers. Collaborate with internal teams to improve service quality and efficiency. Analyze customer feedback and suggest improvements. Job...

Location: Noida126 Experience Required: 5+ Yr Desktop support or IT helpdesk roles. Strong exp in Active Directory and Outlook configuration. Proficiency in Windows, Office 365, basic networking. Excellent comms, troubleshooting

Work Flexibility: Hybrid What you will do: Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance. Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required . Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development. Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resource...

This Position reports to: Project Execution Manager Your role and responsibilities In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customers guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. You will be mainly accountable for: Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. Tracking completion of servi...

SAP MM - Material Management - Experience = Seven to Ten Years 3 years S/4 HANA MM experience 1 year Central Procurement & Central Procurement Hub Experience Experience in SAP full cycle implementation as well as in support projects Good Knowledge on configuration of MM organizational structure and MM business process. Good Knowledge MM Master Data. Experience with implementing an S4/HANA multi-tiered SAP environment Investigate GAP solution and make recommendations. Own Gap solution from SAP side and implement with SAP Extensive SAP related experience within SAP Product and Supply Chain Strong SAP MM Functional Consultancy and design experience Has experience of designing end to end SAP Pro...

Skill: Service Now Developer Notice Period:Immediate. Employment Type: Contract Job Description Minimum 5 years of experience in configuring ServiceNow which involves various modules like ITSM (Incident, problem, change, service request) Strong technical knowledge of ServiceNow modules , 3rd party integrations Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services Very good verbal and written English communication skills Effective time management, team handling and organizational skills Responsibilities Review the work done by team members as per ServiceNow best practices. Develop solutions in ServiceNow, prepare estimates and work on capability presentat...

Role Application Support Engineer - Level 2 Support Exp 2 to 4 yrs Location Mumbai (Thane) Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm . (No transportation provided) Working Days - 6 days (Monday to Saturday) Primary Skill Set - We need L2 level support folks (techno functional candidates) who have supported General Insurance Projects Key Responsibilities: Provide Level 2 support for business-critical applications in the general insurance domain. Investigate and resolve incidents, service requests, and data-related issues escalated from L1. Monitor application health and performance, respond to alerts, and perform basic troubleshooting. Collaborate with L3, development, QA, and other te...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide functional and/or technical support to inter...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and...

Job name: Learning and Training Coordinator Mode of Work: On-site / Permanent role Location: Kalva, Mumbai Job Descripton: Essential Duties and Responsibilities: Coordinate training program schedule of classes, including facilities allocation, materials and catering orders, pre- and post-work communication, and post-session evaluations Communicate with client program managers, learners, and GP management team Support/coordinate vendor communications, including instructor packets and onsite instructor access and support Monitor status and condition of classroom facilities and equipment Execute all tasks and duties associated with implementing assigned courses and programs Report on quality of...

Job name: Learning and Training Coordinator Mode of Work: On-site / Permanent role Location: Gurugram (DLF Cyber Park, Gurugram, Sector 20) Job Description: Essential Duties and Responsibilities: Coordinate training program schedule of classes, including facilities allocation, materials and catering orders, pre- and post-work communication, and post-session evaluations Communicate with client program managers, learners, and GP management team Support/coordinate vendor communications, including instructor packets and onsite instructor access and support Monitor status and condition of classroom facilities and equipment Execute all tasks and duties associated with implementing assigned courses...

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope o...

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope o...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? In this role you are required to do a...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...