241 Service Request Jobs - Page 2

Summary of Position This Senior Developer is responsible for the technical design, coding and unit testing of the SAP ERP enhancement / modifications. Responsibilities Ownership This position is for a senior developer with experience in enhancement work including the hand over from enhancement/project to support and has the following key responsibilities: Must have ability to work independently with minimal guidance. Demonstrated ability to learn quickly on the job. Willing and able to travel globally when requested or required. Maintenance, enhancement and/or development work of SAP components and those that interface with other applications. Technical analysis, design, code, configure and ...

Description SAP Basis Platform administrator job description Support SAP BW and Java system upgrade topics. Configure and manage BW systems on HANA platform. Support and perform System refresh on BW and NetWeaver portal systems. Very good knowledge on troubleshooting SAP NetWeaver portal systems. Knowledge on SAML, SSL Certificate updates. Web dispatcher, cloud connector and DPA (data provisioning agent) configuration knowledge. Troubleshooting performance and transport issues. Manage and support HANA Database, performance optimization. Co-ordinate with infrastructure colleagues on patching activities. Perform system monitoring (Basis checks, Hana DB checks, BW process chain monitoring). Han...

ServiceNow Developer with min 5 years of experience 18*7 support with rotational shift First Touch Incident Response oResolve ServiceNow tickets related to User access, approver changes, HRSD workspace config issues, Contact phone number updates, Agent Configuration issues, email routing incorrectly, authentication issues, manager updates, Permissions issues, PagerDuty integration setup issues. ServiceNow Slack Channel oResolve messages from the Slack channel related to ServiceNow and integrations to ServiceNow, address 'how to' questions, reporting configuration questions, Access/permissions questions, and approver changes. oIn case a message results in an Incident or Service Request, creat...

About The Role Project Role : Architecture Assessment Lead Project Role Description : Leads the execution of architecture assessments for all relevant aspects (ex., infrastructure, platform, application, data, and process). Defines the assessment scope and gains client agreement. Leads and describes the discovery assessment and provides the recommendation to address weaknesses and opportunities. Must have skills : Oracle Engagement Cloud - Service Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessmen...

Project description Overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all...

About The Role Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Email Security Good to have skills : Microsoft 365 Security & Compliance Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the autom...

Role & responsibilities : Oversees marketing functions & strategies that align with the companys overall objectives, ensuring growth in target markets and customer segments Oversee the resolution of post-sales customer issues, including product defects, service requests, and warranty claims Build and maintain strong, long-term relationships with customers, addressing their post-purchase needs and enhancing customer loyalty Work closely with product development & production team to ensure timely delivery of products against orders. Develop and manage the marketing budget, ensuring effective allocation of resources to achieve marketing goals Lead, manage, and develop a team of marketing profes...

You will be responsible for the day-to-day administration of Exchange Online accounts, working with Active Directory, email relay, email application configuration, Exchange Online Protection application, and supporting Mobile Device Management. Additionally, you will work with and support Microsoft Intune, E-Discovery, Legal Hold, and be involved in tracking and closing assigned Incidents and/or Service Requests. Your role will also include writing procedures and documentation for troubleshooting processes, requiring a good understanding of Active Directory, Group Policy, and RBAC. - Administering Exchange Online accounts - Working with Active Directory - Configuring email relay and email ap...

We are looking for the ITS Knowledge and Service Catalog Manager who will play a pivotal role in shaping a seamless IT service experience for colleagues by managing both the IT Service Catalog and the IT Knowledge Base. This individual will collaborate closely with support teams, the ServiceNow team, and IT stakeholders to ensure that the service request forms and knowledge articles are easy to locate, intuitive to use, and continuously optimized based on feedback, usage data, and business needs. This role is instrumental in driving self-service adoption, reducing misrouted incidents, and enabling faster issue resolution by ensuring the right forms and information are accessible when needed....

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of su...

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope o...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? mprove workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Ability to meet deadlinesAdaptable an...

Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and provide real-time f...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvement...

Job Summary: We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently. Key Responsibilities: ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system. Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services. Ticket...

Job description Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and pro...

About The Role Skill required: Next Generation Customer Operations - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Cus...

Youll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our . Primary Responsibilities: Work with Buyers, System Project Managers (PMs), Materials Project ...

Job description Position: Executive T1 Services (Customer Service) Experience: 23 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and prov...

• 5+ years’ hands-on experience in an Application Support environment. • Providing technical support, administration to complex cloud-based applications. • Experience with ServiceNow tool, Service Request & Incident • Client interaction. Required Candidate profile Minimum 5 years of experience Experience on Web-based Application UK Shift (1.30 to 9.30 PM)

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(International) - Advanced What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to rest...

Job Title: IT Service Desk Analyst Department: Service Desk Location: Bangalore Reports to: RSDM Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of incidents and service requests in accordance with SLAs. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or service management tools (Sapphire, SAP, CRM). Diagnose and resolve technical hardware and software issues by coordinating with OEM, Vendor & C...