405 Service Request Jobs - Page 2

As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This is an exciting opportunity to establish a center of excellence from the ground up. You will be responsible for recruiting and developing a high-performing team of analysts, defining and implementing best-in-class operational procedures, and ensuring the seamless transition of work from our global stakeholder teams. This role requires a leader who excels in a matrixed environment, reporting directly to the Director of the Capability Center and collaborating closely with your dotted-line managers for HR Applications internationally. You will not only manage day-to-day operations...

Grade G2 IT & Relevant Exp. 0-1 year Domain Experience Insurance (good-to-have) Job Duties / Responsibilities - Good written and Verbal communication - Exposure to IT applications - Build sound understanding of the supported application estate. - Resolve Support Tickets strictly in a timely manner. - Willing to work in 24*7 shift - Incident Management - Service Request Fulfillment - Monitor Application Performance & Batch Jobs - Keep documentation current and prepare SOPs for routine tasks - Collaborate with internal & external teams to provide end-to-end resolution across Application issues Skills (Good-to-have) - Familiarity of commonly used Software Products in Insurance domain

Role: Service desk keywords: Service desk Desired Experience Range: 2 - 6 years Location of Requirement: Ahmedabad, Mumbai Responsibility Expectations from the role The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. Provide technical assistance and support for clients and partners via call, chat and web Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner Demonstrate technical understanding of the products and services in our s...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English and Hindi is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

About The Role Skill required: Next Generation Customer Operations - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Cus...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English and Hindi is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft 365 Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system perfo...

Desired Skills : Customer Service Healthcare Qualifications: Bachelor of Arts Job Summary: We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities. This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Lead and manage the Service Desk team to provide timely and effective support to end users. Own Incident, Service Request, and Change Management processes (ITIL aligned). Monitor service desk performance metrics and ensure SLAs are consistently met. Act as the primary escalation point for unresolved or high-priority tickets. Drive service improvement initiatives and promote end-user satisfaction. Coordinate cross-functional collaboration with infrastructure, application, and security teams. Ensure proper documentation, ticket quality, and knowledge base updates by the team. Provide training and mentoring to junior service desk engineers. Monitoring Administration Manage and maintain Site24x7...

Mandatory Skills: 7+ years of experience in ServiceNow Administration, ITSM, ITOM, ITAM modules, Incident, problem and change modules Job Responsibilities: Knowledge to contribute to the configuration, implementation, and maintenance of the S-Now platform Coordinate and facilitate initial platform configuration, resources and updates, upgrades Responsible for instance stack, day to day support, system upgrades, integrity and overall health and performance Oversee instance security including access control, accounts, groups, roles. Ability to setup ITSM, ITOM, ITAM modules and the sub modules of each. Good experience in setting up Incident, Problem, Change modules. Able to setup SLAs, service...

Significant knowledge and skills in the following areas: ITIL-based service management. Experience of working within and across the ITIL v3 framework and service value chain, including but not limited to: Incident Management (including Major Incident Management) Problem Management Knowledge Management Service Request Management Service Level Management Change Management Data, Asset & Configuration Management Continual Service Improvement (CSI) Qualifications: BACHELOR OF ENGINEERING

Technical Skills: Core Linux Administration (Red Hat), Linux Server Administrator-L3 Not application support/developer Hands-on experience with DNS/NFS/Samba Hands-on experience or knowledge in any one cloud platform (AWS, Azure, GCP, IBM Cloud) Responsibilities: Provide L3/L4 expert support for Linux (SUSE and Red Hat) and Windows OS, hosted in hyperscaler platforms (Azure, GCP, AWS, IBM Cloud) and SAP/Customer On-prem DC. Ensure 24/7 availability of systems, responding promptly to alerts and incidents in Linux OS and infrastructure layers across hyperscalers. Act as the L3/L4 escalation contact for critical production issues, strictly adhering to change management protocols during service ...

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Video Bankers. Manage team to deliver on Productivity, Quality, Cross Sell and Customer Retention as per defined benchmarks. Responsible to ensure availability of Staffing basis predicted volume, Shift Management and the Floor Management. Manage escalated customer calls with end-to-end resolution Responsible for achieving key business and service metrics SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of above 2 Cr per month through VKYC services for Digital acquisition of CASA/FD. Leads generation of above 1000 per month through Lead referral to Branches, Cross sell and Up sell. Managing a team of 15 to...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Role: POSDM Functional Consultant Shift: Australian Shift 4:30 AM to 1:30 PM Work Mode: Hybrid Relevant Exp: 5 to 8 years Job Description: At least minimum one E2E lifecycle implementation in SAP POSDM/SAP CAR POSDTA area Solely manage SAP POSDM module Development and Support POSDM Inbound and Outbound Process PIPE Administration Good understanding on Aggregation and different sales idoc handling Should have worked in all POSDM configuration areas. Integration with different POS systems Should have worked with Third party interfaces. System configuration, BRF+, NAXML file handling, Handling Data Archival, Store setup, Tasks, Sales item type , Tender type and Discount type configuration. ...

Role: Oracle Cloud ERP Finance Sr. Functional Consultant (R2R)Grade: TE3/TE4Modules: Procurement, Payable, iExpense, GLOverall experience of 6 to 8 years in Oracle Cloud ERP Functional P2P Consultant with Strong in General Ledger, Procurement, Payable, iExpense modules Specific Skills Required: Expert hands-on functional Production Support experience in Oracle Cloud ERP Finance.Understanding of Oracle Cloud ERP functionality and process.At least two full life cycle projects of Oracle Fusion Cloud Financial Implementation/support experience. Identify functional gaps and provide corrective actions, Respond to the customer queries and concerns promptlyData migration experience using FBDI, ADFDI...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve in...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Operations Management Good to have skills : Event Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troublesho...

Job Description: €¢ Minimum 9+ years€™ work experience as Database Administrator in MSSQL DBA support and worked in any other RDBMS platform such as Azure, Mysql, Sybase, Postgres (Secondary Skill) €¢ Sound knowledge of SQL server architecture and concepts €¢ Should have hands-on experience in troubleshooting DB performance issues. €¢ Should have hands-on experience in planning, setup, configuring, troubleshooting DB HA/ DR technologies (Always-On, Failover cluster, Log shipping, Replication) €¢ Experience in DB installation, upgrade, migration, patching, and other maintenance/ optimization tasks. €¢ Hands-on experience in database design, database backup and recovery procedures, access secu...

Title and Summary The CTMC Business Operations (Biz Ops) team is seeking a Service Management Reliability Engineer (SMRE) The role of the Business Operations Organization is to be the production readiness steward for Mastercard products As a Biz Ops SMRE, we are responsible for assuring highly reliable service functionality by creating and maintaining service management strategies, tools, and service-level objectives to deliver reliable, zero-touch solutions for application and infrastructure products and services We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture SMREs primarily support the development of documentation, a...

Job Profile Summary The Talent Acquisition Coordinator will be responsible for ensuring a consistent and positive candidate experience. Will work in a fast-paced environment to support the talent acquisition team by coordinating all pre-hire processes and documentation for compliance and successfully complete the hire/transfer process. JOB SUMMARY The Talent Acquisition Coordinator will be responsible for ensuring a consistent and positive candidate experience. Will work in a fast-paced environment to support the talent acquisition team by coordinating all pre-hire processes and documentation for compliance and successfully complete the hire/transfer process. ESSENTIAL RESPONSIBILITIES Respo...

Overview This role sits within PepsiCos global IT Operations team and focuses on transforming the way IT incidents and service requests are handled through intelligent automation and self-healing. The Self-Healing and Service Desk Automation Specialist plays a key role in designing, developing, and deploying automated solutionsprimarily using SysTrack Selfhealto proactively detect and resolve issues before they impact users. Youll work closely with service desk teams, infrastructure engineers, and digital workplace specialists to identify automation opportunities, build playbooks, and continuously enhance system performance and user experience. Beyond technical delivery, the role emphasizes ...