82 Service Request Jobs - Page 2

Role: TSO Exp: Min 2 years Must have Exp in Major Incident Management -MIM Salary: Max 6 LPA. Location: Chennai, Bangalore and Hyderabad. Regards, Vignesh S, 7200396456.

We are looking for a skilled professional with 6 to 8 years of experience to administer, maintain, troubleshoot, and support large multi-platform Storage environments. The ideal candidate will have a strong background in storage management and administration. Roles and Responsibility Administer and maintain large multi-platform Storage environments, including fibre channel SAN with multiple directors, servers, and storage frames technologies. Perform root cause analysis for major issues and provide workarounds to ensure business continuity. Identify, analyze, and resolve problems specifically on storage backup and cross-platform environments. Prepare implementation plans, rollback plans, test plans, risk, and impact analysis for change management. Review the change plan and documentation prepared by peers. Fulfill service requests and perform routine planned and emergency maintenance change planning and implementation of storage data center equipment. Job Minimum 6 years of experience in storage management and administration. Strong knowledge of storage backup technologies and cross-platform environments. Experience with Veeam Backup Administration is preferred. Ability to perform routine planned and emergency maintenance tasks. Strong analytical and problem-solving skills. Excellent communication and teamwork skills.

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Architecture Assessment Lead Project Role Description : Leads the execution of architecture assessments for all relevant aspects (ex., infrastructure, platform, application, data, and process). Defines the assessment scope and gains client agreement. Leads and describes the discovery assessment and provides the recommendation to address weaknesses and opportunities. Must have skills : Oracle Engagement Cloud - Service Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your typical day will involve defining the assessment scope, engaging with clients to gain agreement, conducting discovery assessments, and providing insightful recommendations to address identified weaknesses and opportunities within the architecture landscape. You will collaborate with diverse teams to ensure a comprehensive understanding of the architecture and its alignment with business objectives, ultimately driving improvements and strategic initiatives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and discussions to gather requirements and insights from stakeholders.- Develop and present detailed reports and recommendations based on assessment findings. Professional & Technical Skills: - Must Have Skills: Proficiency in Oracle Engagement Cloud - Service.- Strong knowledge on Service Request, Account, Contact Management, Omni Channel Routing, Configure Notifications and Chat functionality, Analytics and Knowledge Management, Security Setup, Integrations and Extensions, App composer, Page Composer, Groovy, SLA Configurator, Digital Customer Service, Reports, SOAP/REST APIs- Ability to analyze complex systems and identify areas for improvement.- Familiarity with data governance and management practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Educational Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Consultant with minimum 2+ years of C4C technical experience with minimum 2 implementation projects SAP C4C implementation project development experience using SAP C4C SDK (Software Development Kit). Good understanding of SAP Cloud Applications Studio SDK/PDI experience to carry out custom development on SAPC4C, ABSL, BODL, C4C standard UI extension. Experience in ABSL, BODL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions. Experience in Debugging using SDK, error analysis, and troubleshooting. Must be able to simulate web service requests using Soap UI or similar tool and provide feedback while developing or evaluating the proposed approach. Hands-on experience in developing print Forms via Adobe Lice cycle designer. Must know the lifecycle management of SDK code and transportation mechanisms. Must have experience in building integration flows between SAP C4C and SAP(S/4HANA) & non-SAP systems while using web services. Preferred Skills: Domain-SAP Cloud for Customer-ABSL and BODL languages Technology-SAP Technical-SAP C4HANA

Experience 6-9 years Skills Sr ADBA Location - HYDERABAD Notice Period Immediate Joiners Employee type C2H/FT Technical abilities 1. Overall 8+ years of experience 2. Able to analyze database requirements 3. Able to design database solutions 4. Able to design database solutions for at least one of the following database platforms Oracle 5. Able to follow defined DBA standards & guidelines (S&G), database development processes & methods 6. Able to prepare & maintain database documentation according to the desired standard*. (*desired standard = documentation should be functionally meaningful and timely) 7. Able to acquire functional knowledge of multiple applications within a business domain 8. Able to acquire technical knowledge to become responsible in at least one technical area technology of the database domain 9. Database Analysts (DBA) have the following responsibilities a. Design logical/physical data models and create physical databases for the software development projects b. Maintain database throughout the life cycle of a project c. Help developers to achieve the desired performance with the database operations optimizing the database objects and queries; also acts as a consult for IMSL service requests d. Perform several operational tasks like replication and decommissioning of database, maintaining data in sync between the production & system environments, managing the data dictionary (metadata information), reviewing the data exchange services across domains and platforms e. Perform the ombuds activities within the scope of database analysis domain f. Could be assigned as the person responsible for a project or phase of a project, to act as a project manager for the project or phase g. Evaluate data models and physical databases for variances and discrepancies. Validate business data objects for accuracy and completeness. h. Guide Programmers and others on performance requirements. Review modifications to existing software to improve efficiency and performance. Examine new application design and recommend corrections if required. Behavioral abilities 1. To proactively respond to services and products that have an added value for internal and external customers. 2. The capacity to understand communication from others, interpret the same correctly and to pass on messages to others clearly. 3. The capacity and readiness to take a decision (within the framework provided) and to take responsibility for the results of the decision. 4. The ability to find solutions in the face of problems.

Project Overview: Provide Support, Maintenance, and Enhancement Services for a customized Oracle CPQ implementation Role Scope / Deliverables: Routine SupportProvide support for application production environment, resolving issues, and taking preventive and corrective steps in accordance with SLAs.Provide Incident and/or problem management for software or configuration defects.Provide configuration management for modifications required to correct defects/problems. with delivered/implemented functionality.Update tickets with proposed solution.Provide Unit Testing for incidents and service requests as required, prior to handing off to PPD to User Acceptance Testing.Collaborate with internal PPD teams on issues that may involve Interfaces, Middleware, Infrastructure, Database, Security, and others.Provide updates to functional and technical design documentation.Work directly with Oracle Support on service requests raise with Oracle for request that fall under PPDs support contract with OracleRoutine MaintenancePerform data integrity checks on the Oracle CPQ system and data fault clearance.Provide basic PROD application monitoring as mutually agreed upon to PPD Application Manager.Provide release management services for Oracle CPQ Cloud updatesEnhancement ServicesProvide enhancement services for minor enhancements to existing functionality. Key Skills: Knowledge and experience supporting and developing Oracle CPQIncident management, change management, SLA managementGood documentation practices

Snowflake Data Warehouse Lead (India - Lead 8 to 10 yrs exp):Lead the technical design and architecture of Snowflake platforms ensuring alignment with customer requirements, industry best practices, and project objectives.Conduct code reviews, ensure adherence to coding standards and best practices, and drive continuous improvement in code quality and performanceProvide technical support, troubleshooting problems, and providing timely resolution for Incidents, Services Requests and Minor Enhancements as required for Snowflake platforms and its related services.Datalake and Storage managementAdding, updating, or deleting datasets in SnowflakeMonitoring storage usage and handling capacity planningStrong communication and presentation skills

Immediate Job Openings on Service Now Developer _Pune/Kolkata/Hyderabad _ Contract Experience 5+ Years Skills Service Now Developer Location Pune/Kolkata/Hyderabad Notice Period Immediate . Employment Type Contract Minimum 5 years of experience in configuring ServiceNow which involves various modules like ITSM (Incident, problem, change, service request) Strong technical knowledge of ServiceNow modules , 3rd party integrations Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services Very good verbal and written English communication skills Effective time management, team handling and organizational Skills Responsibilities Review the work done by team members as per ServiceNow best practices. Develop solutions in ServiceNow, prepare estimates and work on capability presentation, Proof of Concept Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. CSA certification is required. CIS ITSM certification will be good to have

Job details Skills: SAP C4C Technical Experience: 5+ years Location: Pan India Job type: Contract Job description SAP C4C Development experience using SAP C4C SDK (Software Development Kit). Experience on SAP C4C UI Designing using Cloud Studio Translate Business Requirements to proposed SAP C4C solutions remaining close to standard functionality as possible. Provide technical support / Level 2 troubleshooting and ability to work on new enhancements. Must be able to write code/customize the standard SAP application as needed. Experience in ABSL Scripting and Knowledge on Ruby Scripting. Hands-on experience in generating standard Print Forms and custom print Forms. Have hands on experience with C4C services Integration. Must have experience in building integration flows between SAP C4C and other non-SAP systems while using web services. Good understanding of C4C functional/objects model to address questions from CRM and Integration technical teams Provide Best Practices and propose solutions on SAP C4C. Must be able to simulate web service requests using Soap UI or similar tool, and provide feedback while developing or evaluating the proposed approach.

SAP MM - Material Management - Experience Seven to Ten Years 3 years S/4 HANA MM experience 1 year Central Procurement & Central Procurement Hub Experience Experience in SAP full cycle implementation as well as in support projects Good Knowledge on configuration of MM organizational structure and MM business process. Good Knowledge MM Master Data. Experience with implementing an S4/HANA multi-tiered SAP environment Investigate GAP solution and make recommendations. Own Gap solution from SAP side and implement with SAP Extensive SAP related experience within SAP Product and Supply Chain Strong SAP MM Functional Consultancy and design experience Has experience of designing end to end SAP Product and Supply Chain - MM solutions Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Incidents, Problems & Service request resolution adhering to SLA + Implementation of system change requests and releases. Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs Identify gaps, issues and work around solutions. Handle changes or emergency transports as needed for high priority issues Document functional designs, test cases and results Proactively identify and propose business process and/or system enhancements Work self-directed and independently; may act as subject matter mentor to more junior members Actively engage in initiatives at organization level Contributing solution proposed by team Contribute for refining way of working to run AMS services Develop good relation with business Lead & Deliver topics which involves team members from multiple teams Specify and document change requests (business process specification)

Data Engineer ensuring the smooth functioning of our applications and data systems. Your expertise in Data Ingestion, Release Management, Monitorization, Incident Review, Databricks, Azure Cloud, and Data Analysis will be instrumental in maintaining the reliability, availability, and performance of our applications and data pipelines. You will collaborate closely with cross-functional teams to support application deployments, monitor system health, analyze data, and provide timely resolutions to incidents. The ideal candidate should have a strong background in Azure DevOps, Azure Cloud specially ADF, Databricks, and AWS Cloud. List of Key Responsibilities: Implement and manage data ingestion processes to acquire data from various sources and ensure its accuracy and completeness in our systems. Collaborate with development and operations teams to facilitate the release management process, ensuring successful and efficient deployment of application updates and enhancements. Monitor the performance and health of applications and data pipelines, promptly identifying and addressing any anomalies or potential issues. Respond to incidents and service requests in a timely manner, conducting thorough incident reviews to identify root causes and implementing effective solutions to prevent recurrence. Utilize Databricks and monitoring tools to analyze application logs, system metrics, and data to diagnose and troubleshoot issues effectively. Analyze data-related issues, troubleshoot data quality problems, and propose solutions to optimize data workflows. Utilize Azure Cloud services to deploy and manage applications and data infrastructure efficiently. Document incident reports, resolutions, and support procedures for knowledge sharing and future reference. Continuously improve support processes and workflows to enhance efficiency, minimize downtime, and improve the overall reliability of applications and data systems. Stay up-to-date with the latest technologies and industry best practices related to application support, data analysis, and cloud services. Technical Knowledge: Technology Level of expertise* Priority Must Nice to have Scala X Spark X Azure Cloud Senior yes X AWS Cloud X Python X Databricks Senior yes X ADF yes X Rstudio/Rconnect Junior X

: Job TitleTechnology Service Analyst, AS LocationBangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you . 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How well support you . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cloud Azure Admin. Experience3-5 Years.

ITIL framework knowledge and operational experience in Service Request & Catalogue Management. Should have strong understanding Configuration procedures and guidelines with responsibilities include the following: Managing Service Request Lifecycle across different Categories Managing Service Catalogue including tool enablement Work with the service towers; manage the population of customer end-to-end technical service catalogue. Mandatory Skills: Process Advisory. Experience3-5 Years.

SUMMARY Job Title: Technical Support Service Desk Location: Hyderabad Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 2 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

SUMMARY Job Title: Technical Support Service Desk Location: Coimbatore Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 2 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for 1. Excellent communication skills - Written & Verbal2. Tech proficiency and knowledge on AI platforms & tools3. Experience working in User issue resolution environment Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationProcess-orientationCustomer ServiceCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for 1. Excellent communication skills - Written & Verbal2. Tech proficiency and knowledge on AI platforms & tools3. Experience working in User issue resolution environment Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Adaptable and flexible Ability to handle disputes Written and verbal communication Ability to work well in a team Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint Online, MS Teams (including Teams Telephony), and OneDrive for Business. Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on users. Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency. Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance. About 3-4 years (B Grade candidates) hands-on Experience on Microsoft 365(Office 365). Strong understanding of Microsoft 365(Office 365) suite components, including Exchange Online, SharePointOnline, MS Teams, and OneDrive for Business. Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and collaboratively. Experience working on large-scale projects. Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively. A customer-centric approach and a passion for providing exceptional end-user support. Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment. Strong attention to detail and commitment to maintaining accurate documentation. Experience on Proofpoint email Gateway (Optional). Working knowledge of Microsoft 365(Office 365) PowerShell. Microsoft 365(Office 365) certifications, such as MS-900, MS-102 etc. Primary Skills Microsoft 365 MS Teams Proofpoint Secondary Skills PowerShell SharePoint