3 Service Representative Jobs

Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. What requirements must I meet to join the team Bachelors degree in any field Strong verbal and written communication skills. Ability to handle customer inquiries with empathy and professionalism. Basic knowledge of healthcare processes and medical terminologies (preferred). Problem-solving and multitasking abilities. Cognitive and Behavioral Assessment: Traitify - Medium or High Language Proficiency: Emmersion - B1 CEFR score Typing Test: 25 WPM at 95% accuracy Familiarity with CRM software or call center tools (a plus)

Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients. Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ outsourced manpower. Ensure daily updation, allocation and collection OTM machines for deliveries. Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier. Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally. Ensure adequate manning in terms for full-time employees, PDAs etc. Generate and maintain MIS related to the service centre. Maintain MIS. Ensuring compile ops process as per ISO guidelines and records maintained

Purpose of Job: To perform installation, commissioning, maintenance and repair services for Schneider s range of cooling and refrigeration product lines, which includes chillers, condensers, CRAC, and In Row Products, the candidate will be expected to be familiar with all aspects of the refrigeration system. Duties and Responsibilities: - Provide outstanding Customer service. - Installation: Typically, this will be overseeing a team of subcontractors and ensuring their work is compatible with Schneider Electric s specification. There will be occasions when the candidate will be expected to perform an installation service. - Commissioning: The candidate must be prepared to commission a complete system. - Maintenance / Repair: The candidate will be expected to complete planned and unscheduled maintenance on the Schneider Electric product range. - Seek business opportunities at all times to promote the business growth. - Advise customers on best practice, new services, and upgrade opportunities. - 24x7 on Call: The candidate will need to be prepared to attend customer sites at short notice to perform diagnosis and repairs. Candidate: The candidate will be part of a team reporting to the Secure Power Manager and will be required to travel to the customer site to perform their tasks, the applicant must be willing to travel and stay away from home from time to time depending on the location and duration of works. As the Schneider Electric installed base will need to be supported countrywide. The candidate must be familiar with working in critical and secure data environments. The candidate must have good communication skills as they will be interacting with all stake holders . Skills Required: Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc. Familiarization in preparing MOPs and RAMS the candidate must be able to adapt and write guidelines of approved Methods of Procedures (MOPs) and Risk Assessments and Method Statements (RAMS) Verifiable hands-on technical work experience required Certification needed according to Business and Country where he is operating (a minimum of professional HVAC qualifications). Product specific training will be provided at Schneider Electric s training centre Experience of the soft configuration of HVAC products. Must comply with all safety policies, practices, and procedures Participate in proactive team efforts to achieve departmental and company goals. Must be able to stand, walk, and sit for extended periods of time Must be able to communicate (speak and hear) effectively to various intellectual levels. Must be able to lift and carry heavy objects up to 50 pounds Clear verbal and written communication skills. Qualifications - External 4-5 years of Hands ON experience in relevant service industry & can able to Handle the project and clarify the query, install Base & Cooling Engineer experienc