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IT Help Desk Cygnuss Agro

1.0 - 5.0 years

0 Lacs

karnataka

On-site

The primary responsibility of this role is to serve as the initial point of contact for customers in need of technical assistance, whether over the phone or via email. You will be expected to conduct remote troubleshooting using diagnostic techniques and by asking relevant questions to identify the root cause of the issue. Based on the information provided by customers, you will determine the most suitable solution and guide them through the process of resolving their technical problems. Any unresolved issues should be escalated to the appropriate level of support personnel for further assistance. In addition to providing technical support, you will also be responsible for offering accurate ...

Posted 1 month ago

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