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Mashreq Corporate & Investment Banking Group logo
Assistant Manager - Operations Mashreq Corporate & Investment Banking Group

7.0 - 9.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Create service-oriented dashboards for queries handled by the team and suggest workable solutions to bring down /reduce manual handling of these query messages. Develop a mechanism to fast-track identification of queries originating on account of processing errors, highlight the same to Department head and work closely with operations team and client services to resolve the issue and minimize loss and customer impact. Ensure errors/knowledge gaps resulting in queries are shared with line managers & Division Heads to curb service issues. Ensure E2E processes are improved through automation/digitalization initiatives. Central point of reference for all Queries, Complaints and concerns. Critica...

Posted 23 hours ago

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