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Equitas Small Finance Bank
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Service & Operations Manager

Service & Operations Manager

Equitas Small Finance Bank

5 - 10 years

7 - 12 Lacs

Tumkur, Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Operations manager Service management Service Operations management

Work Mode

Work from Office

Job Type

Full Time

Job Description

RoleCategoryParametersParameter Weight %MetroUrbanSURuralService Operations Manager (MSS)Service QualityA/c Opening Success% (FTR) * 90 % FTR in SA/CA, Process accounts with 100% FTR * Needs curing under control7.5%NANANANAService Operations Manager (MSS)Service QualityCustomer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level)7.5%NANANANAService Operations Manager (MSS)Quantitative ParametersMoM CASA NTB (Nos)5%6555Service Operations Manager (MSS)Quantitative ParametersMoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%6531.5 Service Operations Manager (MSS)Quantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income5%21.81.51.2Service Operations Manager (MSS)Portfolio ManagementDeepening : 3% MoM TRV Growth in mapped accounts5%NANANANAService Operations Manager (MSS)Portfolio ManagementMapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Customer SatisfactionProduct Holding of Branch & Customer Testimonials5%NANANANAService Operations Manager (MSS)Compliance and ControlsAudit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANAService Operations Manager (MSS)Compliance and ControlsEnsuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) * Ageing of suspense accounts 7 days, Mointoring of Suspense account to keep in control * ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error * BCP as per process * Maintaining CRL within limits * Exhaustive Checklist need to be complied in total20%NANANANA

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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