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Service Operations Lead

Bengaluru

Posted:9 hours ago

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Job Description

General Information

Req #
WD00107817
Career area:
Operations
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Friday, October 30, 2026
Working time:
Full-time
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.


Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

1. Business Performance, P&L Analysis & Financial Planning

  • Own recurring analysis of revenue, cost of delivery, gross margin, contribution margin, operating expenses, and service profitability across GICS operations.
  • Prepare monthly P&L views, management commentary, and performance bridges explaining actuals versus budget, forecast, and prior-period results.
  • Partner with Finance on annual planning, rolling forecasts, accruals, cost-center reviews, and month-end financial performance reviews.
  • Develop scenario models evaluating volume, pricing, supplier costs, productivity, headcount, capacity, and service-mix impacts.
  • Perform unit-cost and cost-to-serve analysis across ITC, CFS, Registration, Infrastructure, and Configuration Services.
  • Build financial business cases for automation, infrastructure upgrades, capacity expansion, sourcing decisions, and new service offerings.

2. Cost Governance, Budget Control & Optimization

  • Monitor OPEX and CAPEX against approved budgets, forecasts, purchase commitments, and operating plans.
  • Identify cost overruns, unfavorable trends, underutilized capacity, stranded spend, and financial leakage, and coordinate corrective actions.
  • Drive transparency in service costing, cost allocation, supplier spend, chargeback approaches, and operational unit economics.
  • Maintain a cost-opportunity pipeline with quantified benefits, accountable owners, dependencies, and realization tracking.
  • Support sourcing and supplier negotiations through spend baselines, should-cost analysis, demand trends, and commercial insights.
  • Validate savings and distinguish realized P&L impact from cost avoidance, productivity benefit, and risk reduction.

3. AI-Enabled P&L Analytics & Automation

  • Lead implementation of AI and automation for P&L analysis, financial reporting, forecasting, reconciliations, and management commentary.
  • Design automated data flows combining finance, operational, billing, supplier, and service-performance inputs into governed reporting models.
  • Use Microsoft Copilot, Power BI, Power Automate, SQL, Python, and approved AI capabilities to accelerate variance analysis and surface decision-relevant insights.
  • Develop anomaly and exception monitoring for unusual spend, duplicate charges, margin deterioration, billing inconsistency, and forecast deviation.
  • Create predictive and scenario-based models for demand, cost, capacity, supplier spend, and profitability with documented assumptions and human review.
  • Establish data-quality checks, model governance, approval controls, and traceability for AI-assisted financial outputs.
  • Measure automation outcomes through cycle-time reduction, reporting accuracy, manual-effort elimination, decision speed, and validated financial impact.

4. Financial Controls, Billing Validation & Reconciliation

  • Validate supplier invoices and service billing against contracts, statements of work, pricing models, purchase orders, and service-delivery records.
  • Perform billing audits to identify duplicate charges, overbilling, unsupported charges, rate deviations, and financial leakage.
  • Support accrual reviews, reconciliations, invoice aging analysis, disputed-item resolution, and period-close readiness.
  • Establish approval checkpoints, exception thresholds, evidence requirements, and audit-ready documentation.
  • Partner with Finance, Procurement, Accounts Payable, and suppliers to resolve billing and payment exceptions.

5. Service Operations Governance & Performance Management

  • Maintain governance across global ITC, CFS, Registration, Infrastructure, and Configuration Services operations.
  • Monitor performance against SLAs, KPIs, quality measures, productivity expectations, capacity plans, and customer commitments.
  • Integrate operational and financial measures to show how service outcomes and resource consumption affect cost and profitability.
  • Support Monthly Business Reviews, Quarterly Business Reviews, executive reviews, issue management, escalations, and action closure.
  • Provide centralized visibility and consistent performance narratives through the GICS Control Tower.

6. Business Intelligence & Executive Decision Support

  • Develop and maintain Power BI dashboards, executive scorecards, financial packs, and self-service analytical views.
  • Translate complex P&L and operational trends into concise management insights, decisions, and recommended actions.
  • Define consistent metric logic, reporting calendars, data ownership, and governance standards.
  • Present clear insights on profitability, budget performance, cost drivers, supplier performance, productivity, risks, and opportunities.

7. Vendor Governance, Risk & Compliance

  • Analyze supplier spend, price adherence, invoice quality, service levels, and corrective-action closure.
  • Identify operational, financial, contractual, compliance, and supplier risks and coordinate mitigation plans.
  • Support internal audits, compliance reviews, governance assessments, and evidence requests.
  • Ensure adherence to company policies, contractual obligations, delegated authority, segregation of duties, and control standards.
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE
  • India
  • India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE


NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Skills Required

Service Operations Full Stack Software Solutions Stock Exchange Financial Planning Finance Automation Sourcing Purchase Cost Analysis Analytics Financial Reporting

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Job Type

Full Time

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