3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Service Design Strategist, you will leverage your 3+ years of experience in service design or digital experience strategy to lead the design of service blueprints and digital customer journeys in alignment with business outcomes. Your expertise in journey mapping, blueprinting, and service modeling will be crucial in identifying pain points and opportunities in the customer experience. You will be responsible for translating complex functional and nonfunctional requirements into actionable service design strategies, ensuring a solid understanding of digital platforms, design systems, and UX principles. Collaboration is key in this role, as you will partner with product, UX, and engineering teams to integrate service design into product development. Facilitating workshops and design sprints to co-create with stakeholders will be part of your routine, along with maintaining and updating service design documentation using tools like SharePoint and Mural. Your ability to apply sociocultural trends to innovate service designs will be highly valued, as you manage the service layer of digital products, including onboarding, support, and in-product guidance. You will advocate for user-centered service solutions across the customer journey, measuring and iterating on service design improvements based on customer feedback and business KPIs. Overseeing the service design process for medium to large projects, you will ensure alignment with delivery timelines and business objectives, using prototypes to communicate service design concepts clearly and tracking the impact of service improvements through performance indicators. To excel in this role, you should have a Bachelors/Masters in Design, Human-Computer Interaction, or equivalent experience, along with experience in e-commerce, SaaS, or platform-based digital services. Your strong problem-solving skills and ability to adapt to changing business needs will be essential in driving delivery and impact within the organization.,

Posted 1 month ago

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Process Engineering - Associate Wells Fargo

2 - 4 years

7 - 17 Lacs

Hyderabad

Work from Office

About this role: Wells Fargo is seeking a Process Engineering Associate In this role, you will: Develop and lead redesign initiatives that encompass analyses and future state redesigns Manage assigned complex initiatives involving multiple business process segments to identify risks Complete and lead integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions Consult with team to understand, influence, adapt research, and create alternatives for consideration, drive results, and bring issues to resolution Make decisions and resolve issues to meet business objectives Interpret policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 2+months of Process Engineering experience. Experience with Business Process Design, Process Modelling, Service modelling & current & target operating models Exposure to process modelling techniques and standard notations like BPMN, UML , EPC etc Hands on experience with modelling tools IGrafx, ARIS, Signavio, Visio BPM etc Should be well versed with process improvement techniques like Lean, Six Sigma etc Experience with Risk Identification Techniques like RCSA, root cause analysis will be an added advantage Strong communication & collaboration skills to drive meetings with numerous stakeholders in order to achieve outcomes. Job Expectations: Looking for process engineer admins with relevant experience on driving process improvements, process re-engineering using BPM and business modelling methodology The ideal candidate should have exposure using clean slate approach to understand current state of the business and process, create future states by identifying opportunities to improve business processes, risks and control gaps The role will require collaboration with multiple stakeholders to create high level and decomposed states of the processes, process attributes like metrics, KPIs, KRIs etc Use process engineering hat to suggest process changes, improvements and measures to mitigate risk and control gaps.

Posted 4 months ago

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