Posted:1 month ago|
Platform:
On-site
Full Time
Ø Customer Feedback
o Collects customer feedback
o Plans corrective action with CRM
Ø Customer Complaint Management
o One point of contact for customer complaints by receiving customer complaints
o Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
Ø Lost Case Analysis
o Call lost customers – open enquiries for last 3 months
o Understand reason for closure
o Frame action plan with Sales Manager, Delivery Manager and Store Head
Ø Others
o Updation of email IDs from email bounce
o Cancellation analysis- once in a month on the complete cancellation data for the month
Job Types: Full-time, Permanent
Pay: From ₹12,000.00 per month
Work Location: In person
Urban Locomote(Royal Enfield)
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
1.44 - 1.44 Lacs P.A.
aluva, kerala
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
1.44 - 1.44 Lacs P.A.
kochi, kerala
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
1.44 - 1.44 Lacs P.A.
kochi, kerala
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
1.44 - 1.44 Lacs P.A.
Aluva, Kerala
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
1.44 - 1.44 Lacs P.A.
aluva, kerala
Experience: Not specified
Salary: Not disclosed
