54 Service Mapping Jobs - Page 2

, Position : ServiceNow ITOM Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow ITOM Technical Expert to work with Krones AG Group entities and partner stakeholders. His/her task involves analyzing and documenting technical business requirements, designing efficient and scalable ITOM solutions, including workflows, integrations, and customizations and leading the implementation of ServiceNow ITOM module, with opportunities to work on other ServiceNow product topics. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? Your responsibilities would include but are not limited to the below: - Conducting technical demos, providing advanced training and support to end-users and driving continuous process improvement within the ServiceNow environment, focusing on ITOM. Lead the ServiceNow product roadmap for ITOM and support regular operations. Work closely with the business-facing team and the ServiceNow CoEI team in the Krones AG Group. Design and architect solutions within the ServiceNow platform specifically tailored to IT Operations Management (ITOM), ensuring that the solution meets business requirements. Lead the implementation and configuration of ServiceNow ITOM modules (e.g. Discovery, Service Mapping, Event Management, Certificate Management, etc.) for clients. Participate in process flow analysis and process redesign along with the Project Manager and Process owners. Customize workflows, forms and user interfaces within the ServiceNow platform based on business requirements, ensuring operational efficiency. Continuously monitor, assess and optimize the performance of the deployed ServiceNow ITOM solution, ensuring that it meets the desired operational goals. Ensure best practices are followed in development, configuration, and implementation. Regularly interact with business stakeholders to gather requirements, provide updates, and ensure that the solution is meeting operational goals. Develop and maintain documentation, including configuration guidelines, standard operating procedures (SOPs) and knowledge articles. Conduct demo & training sessions for end-users and other stakeholders Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6- 8 years of relevant ServiceNow experience. Must haves: ITOM Process Implementation or Project support experience of minimum 2 projects ITOM Module Experience : Event Management Discovery Management CMDB Service Mapping Certificate Management Asset Management Integrations with third party tools like Active Directory, Azure AD, Monitoring tools (Splunk). Certifications : Certified ServiceNow System Administrator (CSA) Must have Certified Implementation Developer (CAD) Good to have Experience: Experience designing and architecting solutions at an enterprise level. Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, UI Scripts, Script Actions, REST APIs, Email Notifications, etc. Scripting languages (JavaScript, PowerShell, etc.) for customizing ServiceNow functionality. Experience with monitoring tools like SolarWinds, Nagios or similar platforms is a plus. Strong understanding of networking, server infrastructure, cloud environments (AWS, Azure) and systems integration Knowledge of ServiceNow application development and customizations, including workflows, forms and reports. Experience with ServiceNow integrations with other enterprise tools (e.g. LDAP, SSO, SAP, etc.) Have worked on ServiceNow automated testing. Experience on strategy and product road map will be an added advantage.

Primary Skills: ServiceNow ITOM Event Management, Service Mapping, Integration Hub Secondary Skills: ServiceNow ITSM, Integrations Roles & Responsibilities: 1. Solution Design 2. Impact assessment on new solutions 3. Configuring scripts 4. Service Map creation 5. Event rules, Alert rules setup 6. Good knowledge on Event Correlation and Deduplication 7. Configuring the catalog forms and workflows 8. System integration testing and unit testing 9. UAT support 10. Code review and migration from one environment to other environment 11. Production rollout and verification 12. Platform upgrades and patching 13. Troubleshooting integration issues between partner systems 14. Implementing automations using Custom APIs and IntegrationHub 15. Handson experience with JavaScript/HTML/ CSS (Preferred JavaScript)

Skills Required: Primary: Service New TPRM Module, GRC, IRM) Secondary: ITOM, CMDB, Service Mapping

Hello Everyone, Please find the below JD and let me know your interest with your updated profile ASAP. Position: Sr ServiceNow Admin and Sr Developer Location: Pune Role: Contract Job Purpose The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software. Responsibilities Platform management: Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform. User and application administration: Manage user accounts, roles, and access to the platform. Solution development: Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications. Troubleshooting: Work with business stakeholders to troubleshoot application and integration issues. Collaboration: Collaborate with stakeholders to develop workflows and understand their goals. Platform monitoring: Use tools to monitor the platform's health and identify areas of concern. Technical development: Support the technical development of new modules, including process modeling, gap analysis, and POC design. Programming: Program or script in languages like Angular JS, HTML, CSS, and AJAX. Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests Build custom applications in ServiceNow by defining data tables, user interface and adding business logic Integrate external data sources into ServiceNow Maintain business services and configuration item relationships in ServiceNow Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations Build custom dashboards based on custom application data models and external data sources Customize and configure workflows and define notifications as part of custom workflows in applications Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets Implement complex flows for Catalog Items using Workflows and Flow Designer Test custom applications and publish/deploy to the concerned users Responsible for data model changes and data-migrations for ServiceNow custom applications Troubleshoot production problems related to ServiceNow custom applications Lead integration of new products based on client requirements Address problems of systems integration, compatibility and multiple platforms Consult with project teams and end users to identify application requirements Assist in the evaluation and recommendation of application software packages, application integration and testing tools Participate in development of software user manuals and technical reports Qualifications Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.) Extensive knowledge and experience in the following: Using ServiceNow API Developing custom ServiceNow applications and web-based applications Python, JavaScript or AngularJS Application integration experience with Active Directory using methods such as LDAPs Testing web-based applications - both manual and automated Functional, regression and load/performance testing Relational databases Working in an Agile environment Desired skills Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master ServiceNow System Administrator Certification Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping Experience supporting customers in a dynamic IT operations environment Cloud development experience Certified ServiceNow Implementation Specialist

Position Overview: Strong ServiceNow backend developers who have really got good experience in Servicenow Platform & excellent ServiceNow scripting knowledge, including flow designer and integration skills. Additionally, problem-solving skills are crucial for this position. Any UI-related skills would also be beneficial. Job description: To be successful in this role the candidate must possess the below: 7+ years of Software Development experience and at least 5+ years of ServiceNow Applications Development or Product implementation experience Experience in end-to-end ServiceNow implementations across 2 or more modules HRSD/ITSM/CSM/FSM/ITBM/Discovery/Service Mapping/GRC and experience in HRSD module is a plus Experience in ServiceNow Back-End: creating Catalog Item, Record Producer, Client Scripts ,UI and Data Policies , Business Rules, UI Actions Experience in ServiceNow Integration: Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps. Experience in Flow Designer, Integration Hub using Flow Designer. Understanding of DevOps Git/Automation Testing(Selenium) Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills. Education and other skills: Bachelors degree (Computer Science, Information Systems, or relational functional field) Working in US -India Overlapping Hours Good communication and strong interpersonal skills with the ability to work effectively in a cross functional team. Self-starter, with a demonstrated ability to learn beyond training.

Key Responsibilities: Design and implement ServiceNow ITOM modules including: Discovery Service Mapping Event Management Operational Intelligence CMDB Integrations Develop MID Servers, probes, and sensors to support Discovery and integrations. Collaborate with infrastructure and application teams to ensure accurate and complete CI data in the CMDB. Configure and maintain event correlation rules and alerts from monitoring tools. Integrate third-party monitoring solutions (e.g., SolarWinds, SCOM, Nagios) with ServiceNow ITOM. Troubleshoot issues and ensure optimal performance of ITOM components. Prepare technical documentation, test plans, and deployment plans. Support upgrades and patching activities related to ITOM. Required Skills: Strong expertise in ServiceNow Discovery and CMDB . Hands-on experience with Service Mapping and Event Management . Experience working with MID Servers and monitoring tool integrations . Good understanding of ITIL practices. Knowledge of scripting (JavaScript, Glide) in the ServiceNow platform. Strong problem-solving and communication skills. Good to Have: ServiceNow CSA and CIS-ITOM certifications. Experience with Cloud Discovery and Kubernetes/Container monitoring . Familiarity with CMDB Health dashboards and CI lifecycle management.

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions. Consulting Services: Install, configure, and integrate ServiceNow ITOM products. Data Solutions: Design solutions for data import/export between ServiceNow and other systems. Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans. User Support: Resolve escalated issues/defects within ServiceNow. Documentation: Prepare technical documentation as required. Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience: 3+ years with ServiceNow ITOM products. Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative: Enjoys working in agile, creative environments. Ambitious: Works independently towards goals with a creative approach. Intuitive: Manages change effectively with strong time management skills. Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

What youll be doing: ServiceNow ITOM Administration : Work as part of the ITOM admin team, developing custom software solutions. Consulting Services : Install, configure, and integrate ServiceNow ITOM products. Data Solutions : Design solutions for data import/export between ServiceNow and other systems. Platform Management : Manage application and platform upgrades, including impact assessments and remediation plans. User Support : Resolve escalated issues/defects within ServiceNow. Documentation : Prepare technical documentation as required. Knowledge Enhancement : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience : 3+ years with ServiceNow ITOM products. Platform Knowledge : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative : Enjoys working in agile, creative environments. Ambitious : Works independently towards goals with a creative approach. Intuitive : Manages change effectively with strong time management skills. Interpersonal Skills : Contributes to team efforts and maintains up-to-date technical knowledge

Job Title: Senior ServiceNow ITOM Developer Center of Excellence Experience: 6 to 8 years Location: Bangalore / Pune Department: Cognizant Digital Systems & Technology ServiceNow CoE Employment Type: Full-time Role Overview: Join Cognizant’s elite ServiceNow Center of Excellence, where innovation meets scale. As a Senior ITOM Developer, you’ll be instrumental in designing and implementing cutting-edge ITOM solutions across global enterprise environments. You’ll collaborate with architects, platform owners, and delivery teams to drive automation, visibility, and operational excellence. Key Responsibilities: Lead the design and deployment of ServiceNow ITOM modules : Discovery, Service Mapping, Event Management, Orchestration, and CMDB. Configure and manage MID Servers , credentials, and probes for hybrid cloud and on-prem environments. Develop and maintain custom patterns, identification rules, and reconciliation logic to ensure CMDB integrity. Integrate ServiceNow with monitoring tools (e.g., Splunk, SolarWinds, AppDynamics ) and cloud platforms (AWS, Azure, GCP). Collaborate with the CoE to define best practices, reusable components , and automation frameworks. Support governance and compliance by maintaining CMDB health dashboards, KPIs, and audit trails . Mentor junior developers and contribute to internal knowledge repositories and accelerators . Required Skills & Qualifications: 6–8 years of ServiceNow development experience, with 3+ years in ITOM. Strong command of JavaScript, REST/SOAP APIs , and ServiceNow scripting (Business Rules, Script Includes, etc.). Deep understanding of IT infrastructure, cloud services, and network protocols . Experience with IntegrationHub, IRE (Identification & Reconciliation Engine) , and CMDB modeling. Familiarity with Agile/SAFe delivery models and DevOps practices. Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITOM (Discovery, Event Management, or Service Mapping) ITIL v4 Foundation Why Join Cognizant CoE? Work on flagship transformation programs across industries. Access to exclusive training, certifications, and sandbox environments . Be part of a collaborative, high-caliber team that shapes Cognizant’s global ServiceNow strategy.

Roles and Responsibilities: - Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using ServiceNow at least 5+ years. Experience with development and implementation of ServiceNow ITSM and Discovery. Perform updates and upgrades to the Discovery Build Basic/Advanced queries to customize and enhance reporting. Perform discoveries and troubleshoot access issues to systems for discovery. Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems Perform reconciliation and normalization activity to ensure completeness of data in CMDB Build custom attribute to sync custom inventory for CMDB sync Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams Responsible for demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges. Provide mentorship to developers and platform engineers on technical design standards and best practices. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions Client Interfacing skills Project and Team management Qualifications A Bachelor s or Master s degree in Computer Science or related field. A minimum of 3 to 5 years experience with ServiceNow app development in ITSM, Portal or ITOM modules. 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus. Service now Certified preferred, CSA, CAD Certified system administration, Certified Application Developer.

Preferred candidate profile 5+ years of experience working as a Developer on the ServiceNow platform. Experience with ITOM Visibility, ITSM Pro, CMDB, HAM Pro, modules in ServiceNow (experience on any other ServiceNow modules is a plus) as a developer. Mandatory working knowledge on concepts like Discovery, Service Mapping, Event Management, Flow Designer, Catalog Items, Integrations using spokes and APIs. Experience with custom application development, ACLs in ServiceNow Experience on configuring Workspaces, mobile applications. A bachelors or masters degree in information systems or computer science, or equivalent experience Good written, verbal communication & interpersonal skills Commitment to excellent customer service & strong focus on quality.

1. Experience in ServiceNow Platform 2. Having experience in Discovery and Event Management 3. Service Mapping is preferred 4. Good knowledge on JavaScript 5. Having good understanding of ITSM as well 6. Excellent in communication.

Aelum is seeking an experienced ServiceNow ITOM Consultant with 4 to 7 years of experience to join our remote team. This role focuses on assessing, configuring, and optimizing ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB, to enhance IT operations visibility and efficiency. The ideal candidate will have extensive hands-on experience with ServiceNow ITOM, a deep understanding of CMDB and Discovery processes, and the ability to deliver scalable solutions. Candidates will work remotely, collaborating with cross-functional teams to deliver high-quality ITOM solutions tailored to client needs. Mandatory ITOM Experience Minimum of 3 years of hands-on experience in ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB, is compulsory. Proven expertise in configuring and troubleshooting Discovery for automated CMDB population and Service Mapping for business service visibility. Experience optimizing CMDB health through data reconciliation, normalization, and integration with external systems. Responsibilities Assess, configure, and optimize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB. Conduct assessments of existing CMDB setups, identify gaps, and implement remediation plans to improve data accuracy and scalability. Configure and manage ServiceNow Discovery to automate the population of CMDB with accurate infrastructure and application data. Design and implement Service Mapping to create dynamic, accurate maps of business services and their dependencies. Set up Event Management to monitor and correlate events, ensuring proactive incident resolution. Integrate ITOM solutions with external systems using MID Servers, REST/SOAP APIs, or other integration methods. Customize ITOM functionalities using ServiceNow scripting (e.g., GlideRecord, Business Rules, Client Scripts). Develop and maintain technical documentation, including configuration details, assessment reports, and remediation plans. Collaborate with clients to align ITOM solutions with operational needs and ITIL processes. Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, and CMDB. Stay informed about ServiceNow ITOM advancements and best practices to deliver cutting-edge solutions. Requirements Minimum of 5 years of hands-on experience with ServiceNow ITOM, with at least 3 years focused on Discovery, Service Mapping, Event Management, and CMDB. At least 5 years of overall experience in IT Operations or related fields. In-depth knowledge of CMDB data models, relationships, reconciliation, and data normalization processes. Proven expertise in configuring and troubleshooting ServiceNow Discovery for automated CMDB population. Experience with Service Mapping to map business services and their dependencies. Hands-on experience with Event Management setup and integration for proactive monitoring. Proficiency in ServiceNow scripting (e.g., GlideRecord, Business Rules) to customize ITOM solutions. Experience with ITOM integrations using MID Servers, REST/SOAP APIs, or other methods. Strong documentation skills to produce assessment reports, remediation plans, and technical guides. Familiarity with ITIL processes (e.g., Configuration Management, Event Management). Ability to work independently and collaborate effectively in a remote environment. ServiceNow certifications (e.g., Certified System Administrator, ITOM Implementation Specialist) are highly preferred.

Role & responsibilities Job Summary We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). CMDB Management: Maintain and manage the Configuration Management Database (CMDB) within ServiceNow. Ensure the accuracy and integrity of CMDB data, implementing best practices and standards. Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information. Discovery and Service Mapping: Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration. Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt. Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB. Strong hands-on experience in optimizing discovery, tailoring patterns and development. Validating discovery results and troubleshooting as required Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers Define, create, and manage Service Mapping infrastructure, including patterns. Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected. Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin Assist with tasks related to implementing the ServiceNow application. Document procedures for the discovery, configuration management functions Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions Preferred candidate profile Qualifications: 1. Over 5+ years of working experience in ServiceNow 2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools 3. Solid understanding of Configuration Management practices and principles 4. Experience implementing ServiceNow Service Mapping 5. ITIL foundations certification preferred 6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally) 7. Effectively working under accelerated deadlines and working independently to complete objectives 8. Experience working in a team-oriented, collaborative environment with good interpersonal skill 9. Ability to translate business requirements into technical specifications and design. 10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision 11. Intelligent, motivated, and competitive with a roll-up-the-sleeves and get the job done” attitude 12. Ability to manage multiple simultaneous tasks within an open and interactive environment.

Your role and responsibilities Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

Greetings from ZCLUS INDIA LIMITED. We are looking for long term role with our CMMI Level V Client for all "ServiceNow" Roles Send your CV to "madan@zclus.com" Need only ServiceNow DEVELOPERS!! No Support / Admin Requirement for this Project Required Candidate profile 1 - 2 Implementations / Integration Exp in Any Module. ITSM / CMDB / HRSD / ITOM Intergration / CSDM / Service Mapping Developer / Lead 1st Round Virtual 2nd Round F2F in Nearest Client Office.

* Notice Period: Immediate to 1 Month. Key Responsibilities: • Design and develop solutions using ServiceNow ITSM (Incident, Problem, Change, CMDB) and ITOM (Discovery, Service Mapping, Event Management) OR ITAM (HAM & SAM) • Integrate ServiceNow with third-party systems and data sources. • Customize and configure ServiceNow modules, workflows, and catalog items. • Work with stakeholders to gather requirements and translate them into technical solutions. Must-Have Skills: • 4 to 8 years of experience in ServiceNow development. • Deep understanding of ServiceNow ITOM (especially Discovery and Service Mapping) OR ITAM (HAM & SAM) • Solid experience with CMDB architecture and CI relationships. • Strong problem-solving and debugging skills. • ServiceNow Certified Implementation Specialist ITSM/ITOM/ ITAM.

Job Description Fastenal India is looking for highly motivated individual who will play a key role as Servicenow ITOM Senior Software Engineer in our Team at Bangalore Location. This individual will be involved in the implementation of new modules/customizations of the existing ones in the ServiceNow ecosystem. Responsibilities The duties and responsibilities of this position include, but are not limited to: Strong Technical and Business background in Information technology. Performed such role as ServiceNow ITOM Developer, ServiceNow ITOM Lead, Senior ITOM Consultant and similar roles. Participating in the development of business requirements ensuring a thorough understanding of business needs and processes Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations Continuously monitor application performance and ServiceNow recommended patches & upgrades Assist with product roadmap & business capabilities that align with the application Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Drive continuous improvements of our implementation methodology and service offerings based on business needs Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production Required Position Qualifications Bachelor's degree in computer science or related preferred 5-7 years of relevant experience Implementation experience around CMDB, ServiceNow Discovery & Service Mapping Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc. Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS. Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes Preferred Position Qualifications Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow Integration of disparate systems using SOAP and REST APIs Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management) High level of expertise in multiple system environments Works effectively in a team-oriented, collaborative environment

Experience : 3-10 Years Location : Gr Noida, Bangalore, Hyderabad Notice Period : Immediate - 60 Days Work Mode : Hybrid (3 Days WFO) Shift Time : Day/UK Time Zone Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization. Responsibilities: Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, Event management, and CMDB (Configuration Management Database) Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop and maintain integrations between ServiceNow and other monitoring tools and systems. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations. Strong understanding of ITSM and business process automation concepts. Proficient in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations and web services. ServiceNow certification(s) is a plus.

Job Profile: Should possess understanding of IT infrastructure services (Data Center, End User Computing, Public cloud services such as Azure, AWS etc.) for managing CMDB. Basic awareness of Operational Technology (OT) infrastructure desirable. Should possess understanding of ServiceNow CMDB and related functionality such as Identification/Reconciliation, Common Services Data Model (CSDM), CI Class Manager, CMDB data exchange and update procedures, Application lifecycle management, Multisource CMDB Familiarity with ServiceNow CMDB integration methods (i.e., ServiceNow Service Graph Connector, ServiceNow API etc.), MID servers ServiceNow CMDB micro-certification (Configure the CMDB, CMDB Health) required. Demonstrated understanding of ITIL 3 or ITIL 4 fundamentals Awareness on Agile/Scrum methodologies and working on User stories in JIRA or ServiceNow desirable. Understanding on ServiceNow ITOM - Service Mapping, Discovery applications and related certifications CIS- Service Mapping or CIS-Discovery desirable. Awareness of IT / ITSM processes and workflows in pharmaceutical domain desirable Good communication skills (both written and verbal) to connect and work effectively with diverse IT teams and business stakeholders. Candidates Profile: Hands on in on implementing CMDB capabilities and awareness on Service Mapping / Discovery is needed. BE/MCA/BCA with 4 to 6 years of IT experience and possesses advanced degree / diploma / certificate in a technical discipline. Ready for contract role to work in Hybrid model at Pune Can join within 15 days

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

More than 4 years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security More than 4 years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills.

Ideally, we are looking for someone with 5+ yrs in Discovery, Service Mapping and ITOM capabilities. Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms Required Candidate profile Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration. Call Vikas - 8527840989 vikasimaginators@gmail.com

Roles and Responsibilities: - Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using ServiceNow at least 5+ years. Experience with development and implementation of ServiceNow ITSM and Discovery. Perform updates and upgrades to the Discovery Build Basic/Advanced queries to customize and enhance reporting. Perform discoveries and troubleshoot access issues to systems for discovery. Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems Perform reconciliation and normalization activity to ensure completeness of data in CMDB Build custom attribute to sync custom inventory for CMDB sync Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams Responsible for demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges. Provide mentorship to developers and platform engineers on technical design standards and best practices. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions Client Interfacing skills Project and Team management Qualifications A Bachelor s or Master s degree in Computer Science or related field. A minimum of 3 to 5 years experience with ServiceNow app development in ITSM, Portal or ITOM modules. 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus. Service now Certified preferred, CSA, CAD Certified system administration, Certified Application Developer. Expertise level understanding of ServiceNow Platform & its capabilities are required. Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level Prior experience of working with international teams Result-oriented and good communication skills . Willing to take on new challenges and drive them to completion. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cas

Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of hands-on development experience with ServiceNow platform . Proficiency in JavaScript, HTML, CSS, and ServiceNow's scripting environment. Experience with multiple ServiceNow modules such as: IT Service Management (ITSM) IT Operations Management (ITOM) Customer Service Management (CSM) Human Resources Service Delivery (HRSD) Security Operations (SecOps) Governance, Risk, and Compliance (GRC) Software Asset Management (SAM) CMDB and Discovery Strong experience with ServiceNow Studio , Flow Designer , IntegrationHub , and Performance Analytics . Experience integrating ServiceNow with external tools (e.g., Azure AD, Jira, SCCM, Okta). ServiceNow certifications (e.g., CSA, CAD, CIS in one or more modules) is required