37 Service Mapping Jobs - Page 2

Position Overview: Strong ServiceNow backend developers who have really got good experience in Servicenow Platform & excellent ServiceNow scripting knowledge, including flow designer and integration skills. Additionally, problem-solving skills are crucial for this position. Any UI-related skills would also be beneficial. Job description: To be successful in this role the candidate must possess the below: 7+ years of Software Development experience and at least 5+ years of ServiceNow Applications Development or Product implementation experience Experience in end-to-end ServiceNow implementations across 2 or more modules HRSD/ITSM/CSM/FSM/ITBM/Discovery/Service Mapping/GRC and experience in HRSD module is a plus Experience in ServiceNow Back-End: creating Catalog Item, Record Producer, Client Scripts ,UI and Data Policies , Business Rules, UI Actions Experience in ServiceNow Integration: Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps. Experience in Flow Designer, Integration Hub using Flow Designer. Understanding of DevOps Git/Automation Testing(Selenium) Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills. Education and other skills: Bachelors degree (Computer Science, Information Systems, or relational functional field) Working in US -India Overlapping Hours Good communication and strong interpersonal skills with the ability to work effectively in a cross functional team. Self-starter, with a demonstrated ability to learn beyond training.

Job Description Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management. The primary responsibilities of the role include: Partners with business and IT operations stakeholders to define, prioritize and execute ServiceNow ITOM operational needs and enhancements to successfully deliver ongoing capabilities. Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment. Develops and implements new ServiceNow ITOM features and modules for Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management. Provide ongoing ServiceNow technical support for following ServiceNow Products: Service Mapping, CMDB, Discovery, Software Asset Management, and Hardware Asset Management. Supports and maintains ServiceNow ITOM technical server environments (e.g. ServiceNow mid servers), including oversight of ongoing development activities and system administration. Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management. Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM initiatives. Maintain and ensure the ServiceNow configuration management database (CMDB) to ensure is accurate and up to date. Provide technical support for ITOM integrations with other tools via Service Graph connectors or other ServiceNow methods. Coordinate and support all ServiceNow Discovery, CMDB, Software Asset Management, and Hardware Asset Management plugin and release upgrades. Advising and researching on new ITOM tools and features. Resolution of incidents and implementation of changes tasks associated with ITOM. Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. Escalate and manage support cases to resolve technical or functional issues with ServiceNow vendor. A successful candidate will provide the following professional background: Minimum 5 years of experience in developing, administrating, and supporting ServiceNow. Extensive and proven experience with supporting, developing, and implementing ITOM modules (Discovery, Service Mapping), Software Asset Management, Hardware Asset Management, and configuration management database (CMDB) in an enterprise production environment. ServiceNow Certifications in CMDB, Discovery, Software Asset Management, Hardware Asset Management, and ServiceNow Administration. Experience supporting mid servers running on Microsoft Windows Servers. Knowledge of Amazon Web Services (AWS) services and integration with ITOM is a plus. Knowledge of scripting languages, including PowerShell or Bash. Teamwork ability. Must be good team player. Strong Organizational skills and excellent work ethics. Excellent communicator and able to collaborate with teams in various locations. Excellent knowledge of English Language (Verbal and Written). Excellent follow up skills, self-directed, and proactive.

Job Description A bachelors or master’s degree in information systems or computer science, or equivalent experience Minimum 8+ years of experience working as a Developer/Senior Developer on the ServiceNow platform. Should have good development experience in SN Platform. Experience with ITOM, HAM Pro, SAM Pro modules in ServiceNow (experience on any other ServiceNow modules is a plus) as a developer. Mandatory working knowledge on concepts like Discovery, Service Mapping, Event Management, Metric Intelligence, ACC, SRE, AiOps, DEX, Content Normalization and reporting etc. Experience on configuring Workspaces, mobile applications is needed. Knowledge and working knowledge on integrations with multiple monitoring tools, external inventory management tools. Experience in ETL data load using Excel sheets. Experience with custom application development, ACL’s and flows in ServiceNow Good written, verbal communication & interpersonal skills Strong attention to detail, goal-oriented & should know how to adapt to changing requirements. Commitment to excellent customer service & strong focus on quality. Ability to work independently and with a team. Should have worked in an Agile/Scrum environment.

Looking for an experienced candidate for our client in Bangalore or Hyderabad. You will manage Discovery, Service Mapping, ITOM implementations, CMDB, MID Servers, and ensure system health and integrations for on-prem and cloud environments. Required Candidate profile The ideal candidate will have 5-8 years of experience with ServiceNow ITOM, Discovery, and Service Mapping, optimizing both on-prem and cloud environments for data accuracy and system performance.

Job Title: ServiceNow Senior Developer, AVP Role Description Analyze business requirements, design and implement solutions Configuring and customizing the ServiceNow platform Troubleshoot system performance issues Good understanding of ServiceNow Platform, Javascript, Client Scripts, Business Rules Good Problem solving abilities Independent and collaborative working abilities Your key responsibilities Configuring and customizing the ServiceNow platform Writing clean, efficient and maintainable code in ServiceNow Code Reviews and quality control checks Debugging and fixing technical issues ServiceNow in-depth ITSM product knowledge is required, ITOM (Discovery/CMP/Service Mapping), GRC, IRM Developing ServiceNow ITSM/ITOM/ITAM/Discovery/IRM solutions on ServiceNow platform using an "Architecture first" principle Proven experience of delivering solution using ServiceNow development best practices Advanced analytical and problem solving experience, ability to multi-task and effectively manage priorities Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations Expected development experience in ServiceNow is minimum of 6 years Contributing unit tests using team's automated testing framework, participating in code reviews, pair programming and UAT defect resolution Should be able to guide and mentor other resources Your skills and experience The person required for the above position should have the following profile: 5-8 years of ServiceNow Implementation Experience ServiceNow in-depth ITSM product knowledge is required, ITOM (Discovery/CMP/Service Mapping), GRC, IRM Proficiency with ServiceNow Development such as scripting, Flow designers (low code, no code) and integrations Experience working in Agile methodology such as Scrum and Kanban Excellent communication and collaboration skills

A Techno-Functional Consultant for Oracle Subscription Cloud should have: Qualifications: End-to-End Implementation: Experience with at least one full Oracle Subscription Cloud implementation, covering all stages from design to go-live. Key Skills: Configuration: Strong understanding of Oracle Subscription Cloud configurations- Setups related to Subscription Profile, Billing, Usage based offers, Renewals, Warranties Integration : Knowledge of flow between OM(Order Management), AR (Accounts Receivable), RMCS(Revenue Management), CPQ (Configure, Price, Quote) modules, Service Mapping, Algorithms, Scheduled Processes REST API-Creation, Amendment, Termination of Subscription using REST API, Pass Usage using REST API This consultant should combine both functional and technical expertise to implement and optimize Oracle Subscription Cloud solutions.

Role & responsibilities 1. ITOM Solutioning: a) Lead and execute ITOM engagements, including Discovery, Service Mapping, Event Management and CSDM using ServiceNow. b) Deployment of ITOM applications to monitor and automate IT infrastructure operations, focusing on cloud and hybrid environments. c) Provide subject matter expertise for the architecture, design, and optimization of IT operations. 2. CMDB (Configuration Management Database) Solutioning: a) Design and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM). b) Develop, manage, and optimize CMDB health, governance, and data quality. c) Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships. 3. Service Mapping: Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow. Create and maintain service maps to reflect business services, application services, and infrastructure dependencies. Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery. 4. Client Engagement & Requirement Gathering: a) Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives. b) Translate functional requirements into technical designs and solutions, ensuring the clients IT strategy is supported by the platform. 5. Solution Design & Development: a) Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices. a) Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities. b) Work closely with change and release management to deploy new capabilities into production environments. 6. Training & Documentation: a) Provide training and knowledge transfer to client teams on ITOM/CMDB/Service Mapping features, capabilities, and best practices. b) Develop comprehensive documentation for the implemented solutions, including design documents, test plans, and user guides. 7. Testing & Support: a) Conduct testing, validation, and troubleshooting of ITOM/CMDB/Service Mapping solutions. b) Support post-implementation activities, including issue resolution, enhancements, and system performance optimization. 8. Continuous Improvement: a) Identify areas for process improvement and automation within the clients IT operations, focusing on enhancing operational visibility and efficiency. b) Stay updated on ServiceNow product enhancements, patches, and new features, advising clients on leveraging new capabilities. Preferred candidate profile a) IT Service Asset & Configuration Management (HAM & CMDB specifically) functional consulting & operations b) Strong expertise in ServiceNow ITOM Suite (Discovery, Event Management, Service Mapping, HAM Pro, Certificate Mgmt.) c) Solid understanding of Service Mapping concepts, best practices, and configuration. d) Experience with cloud environments (AWS, Azure, GCP) and their integration into ServiceNow. e) Familiarity with ITIL processes, especially Service Asset and Configuration Management, Incident, and Problem Management. f) Excellent client-facing and communication skills, with the ability to translate technical concepts into business value. g) ServiceNow certifications (Certified Implementation Specialist in ITOM Suits, Discovery, or CMDB) are highly desirable. Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 7 10 years in ITIL® process functional consulting domain specially in CMDB, ITOM & Service Mapping Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills.

Role & responsibilities 1. ITOM Solutioning: a) Lead and execute ITOM engagements, including Discovery, Service Mapping, Event Management and CSDM using ServiceNow. b) Deployment of ITOM applications to monitor and automate IT infrastructure operations, focusing on cloud and hybrid environments. c) Provide subject matter expertise for the architecture, design, and optimization of IT operations. 2. CMDB (Configuration Management Database) Solutioning: a) Design and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM). b) Develop, manage, and optimize CMDB health, governance, and data quality. c) Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships. 3. Service Mapping: Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow. Create and maintain service maps to reflect business services, application services, and infrastructure dependencies. Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery. 4. Client Engagement & Requirement Gathering: a) Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives. b) Translate functional requirements into technical designs and solutions, ensuring the clients IT strategy is supported by the platform. 5. Solution Design & Development: a) Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices. a) Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities. b) Work closely with change and release management to deploy new capabilities into production environments. 6. Training & Documentation: a) Provide training and knowledge transfer to client teams on ITOM/CMDB/Service Mapping features, capabilities, and best practices. b) Develop comprehensive documentation for the implemented solutions, including design documents, test plans, and user guides. 7. Testing & Support: a) Conduct testing, validation, and troubleshooting of ITOM/CMDB/Service Mapping solutions. b) Support post-implementation activities, including issue resolution, enhancements, and system performance optimization. 8. Continuous Improvement: a) Identify areas for process improvement and automation within the clients IT operations, focusing on enhancing operational visibility and efficiency. b) Stay updated on ServiceNow product enhancements, patches, and new features, advising clients on leveraging new capabilities. Preferred candidate profile a) IT Service Asset & Configuration Management (HAM & CMDB specifically) functional consulting & operations b) Strong expertise in ServiceNow ITOM Suite (Discovery, Event Management, Service Mapping, HAM Pro, Certificate Mgmt.) c) Solid understanding of Service Mapping concepts, best practices, and configuration. d) Experience with cloud environments (AWS, Azure, GCP) and their integration into ServiceNow. e) Familiarity with ITIL processes, especially Service Asset and Configuration Management, Incident, and Problem Management. f) Excellent client-facing and communication skills, with the ability to translate technical concepts into business value. g) ServiceNow certifications (Certified Implementation Specialist in ITOM Suits, Discovery, or CMDB) are highly desirable. Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 7 10 years in ITIL® process functional consulting domain specially in CMDB, ITOM & Service Mapping Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Design and Development : Develop, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration modules, to ensure efficient IT operations management. Integration Expertise : Configure and integrate ServiceNow ITOM with third-party tools and IT systems, ensuring seamless data flow and effective monitoring of IT infrastructure. Troubleshooting and Optimization : Analyze and resolve technical issues, optimize ITOM processes, and ensure the scalability, reliability, and performance of ServiceNow ITOM solutions. Stakeholder Collaboration : Work closely with stakeholders to gather requirements, provide technical solutions, and ensure alignment with business needs and IT operations goals. Best Practices and Documentation : Ensure adherence to best practices, create and maintain technical documentation, and provide training to end users on ServiceNow ITOM functionalities. Primary Skills ServiceNow ITOM Modules : Expertise in ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Scripting and Customization : Proficiency in ServiceNow scripting (JavaScript, Glide API) and customization to create workflows, scripts, and business rules. Integration Skills : Strong experience in integrating ServiceNow ITOM with third-party tools (e.g., monitoring tools like SolarWinds, Splunk, or cloud platforms like AWS and Azure) using APIs or MID Servers. IT Infrastructure Knowledge : Solid understanding of IT infrastructure, including networking, cloud technologies, CMDB, and ITSM processes like Incident, Change, and Problem Management. Troubleshooting and Performance Tuning : Ability to analyze, troubleshoot, and optimize ServiceNow ITOM functionalities to enhance performance and scalability.

Only immediate joiners required. Skill Set: CMDB, servicenow, configuration, ITOM Skill to Evaluate: CMDB, servicenow, configuration, ITOM Experience: 3 to 6 Years Location: Bangalore / Jaipur Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Responsibilities of the role include: Implementation and Configuration: Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Experience in configuring and managing Discovery OIDs for network and server environments , including SNMP protocol setup, credential management, and OID mapping for device identification. Proficient in running network discoveries, troubleshooting access issues, and ensuring accurate CI mapping. Discovery & Mapping: Develop and maintain the CMDB with accurate information on IT assets, resources, and relationships through ServiceNow Discovery and Service Mapping. Event Management: Set up event rules, integrations, and alerting mechanisms; monitor, consolidate, and correlate events from multiple monitoring sources. Orchestration: Automate routine IT tasks and workflows, integrating with external systems to streamline operations. Operational Insights: Use ServiceNows Operational Intelligence and Health Log Analytics for proactive monitoring, anomaly detection, and performance insights. Optimization & Troubleshooting: Analyze and optimize existing ServiceNow ITOM implementations to maximize performance and functionality. Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have an energetic workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Responsibilities of the role include: Implementation and Configuration: Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Discovery & Mapping: Develop and maintain the CMDB with accurate information on IT assets, resources, and relationships through ServiceNow Discovery and Service Mapping. Event Management: Set up event rules, integrations, and alerting mechanisms; monitor, consolidate, and correlate events from multiple monitoring sources. Orchestration: Automate routine IT tasks and workflows, integrating with external systems to streamline operations. Operational Insights: Use ServiceNows Operational Intelligence and Health Log Analytics for proactive monitoring, anomaly detection, and performance insights. Optimization & Troubleshooting: Analyze and optimize existing ServiceNow ITOM implementations to maximize performance and functionality.

5-8yrs expr with ServiceNow platform, with a focus on ITOM implementations, Service Mapping & Discovery modules. Any one certification Certified in CIS -ITSM , CIS Discovery, CIS -Service Mapping. Must have exp in ITOM (Discovery & service mapping) Required Candidate profile Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives

Develop and implement ITOM modules including Discovery, Service Mapping, Event Management. Configure and maintain CMDB to ensure data integrity and compliance. Integrate ServiceNow ITOM with third-party monitoring tools.