36 Service Manager Jobs - Page 2

Ensure IT services are delivered effectively and meet business needs. Provide guidance, support, and encouragement to the service team. Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis. Plan and implement changes to IT services effectively. Maintain relationships with key stakeholders to understand their needs and communicate the value of services. Identify opportunities to enhance service delivery and implement best practices. Ensure SLAs are met and negotiate and enforce them. Manage relationships with external vendors and ensure they meet contractual obligations. Nurture customer relationships and address customer complaints. Develop and review service strategies to meet customer needs and improve service quality. Monitor service performance, identify areas for improvement, and prepare reports for senior management. Ensure IT services comply with relevant regulations and security standards. ITIL Certification required and understanding of Cargo systems would be an advantage

Job Title: Service Manager Two-Wheeler Electric Vehicles (Ather Energy) Company: Premsons Motor Udyog Pvt. Ltd. Location: Ranchi Department: Service & Operations Reporting To: General Manager / Dealer Principal Job Summary: Premsons Motor Udyog Pvt. Ltd., an authorized dealer of Ather Energy , is looking for an experienced and proactive Service Manager to lead the service operations of our two-wheeler electric vehicle (EV) showroom and workshop . The candidate will be responsible for managing the complete after-sales service experience, maintaining high customer satisfaction, and ensuring compliance with Ather's service and brand standards. Key Responsibilities: Manage the entire service workshop and front-end operations for Ather two-wheeler electric vehicles. Lead and supervise technicians, service advisors, and support staff to achieve service targets and customer satisfaction. Monitor vehicle diagnostics, troubleshooting, and repairs using Athers proprietary tools and systems . Maintain adequate inventory of EV-specific spare parts and accessories. Ensure proper scheduling, job card management, and daily service flow to minimize turnaround time. Coordinate with the Ather Energy backend for software updates, warranty claims, and training. Deliver a high-quality service experience aligned with Ather Energy's customer-first philosophy . Track key performance metrics: service volume, revenue, CSI (Customer Satisfaction Index), and TAT (Turnaround Time). Ensure staff is trained and up-to-date on EV technologies , safety protocols, and service procedures. Maintain workshop infrastructure, tools, and equipment as per Ather's operational standards. Handle customer escalations and resolve complaints professionally and promptly. Qualifications: Diploma/Degree in Automobile, Mechanical, or Electrical Engineering . Strong knowledge of EV components such as battery packs, controllers, and electric drivetrains. Hands-on experience with diagnostic tools and service management software . Effective leadership, communication, and customer-handling skills. Preferred Skills: Prior experience with Ather Energy or other electric two-wheeler brands. Familiarity with Athers Connect App, vehicle telematics, and OTA updates . Proficiency in CRM/Service management tools like DMS, AutoFacets, etc. Ability to train and build high-performing teams in a fast-paced environment. Benefits: Attractive salary package with incentives based on performance. Training and development support from Ather Energy . Opportunity to grow in a rapidly expanding EV ecosystem . Employee-friendly work culture with a focus on innovation and excellence.

Join us as a The Service and Maintenance Manager creates operational added value through the management of a team of EI Leaders (Asst./Area Managers) and through the support to the Branch Manager to meet branch targets. Responsibility : Actively manage, develop and coach EI team (quality, productivity, efficiency, customer orientation, etc. Supervise the EI Leaders (Asst./Area Managers) and EI Sales team to achieve targets on Mean Time Between Callbacks (MTBC), portfolio management, price, contract fulfillment, efficiency, etc. Analyze root causes for deviations and set up corrective actions. Ensure the application of the safety and health guidelines. Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company. What you need: Expertise - Desired experience in similar industry (with preferred exposure to service and maintenance) for overall 12 years and preferably 3 years in E&E industry. Knowledge and Skills - Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer oriented behavior, Schindler Leadership Framework behaviors required. Education - Bachelors Degree in Engineering preferred/Diploma in Engineering (Electrical or Electronics)

Role & responsibilities Support Workshops remotely or in-person to diagnose and resolve the technical concerns at field concerns and conducting OJTs Identify new failures and make PCIR for RCA & PCA initiation Visit to the workshop/ customer in the given region for diagnosing & resolving the Arrange PCIR failed parts and hand over the parts to the CQA for RCA Refer the telematics for analyzing the concerns in the scooters Conduct short session for dissemination of the know-how in there respective regions on latest repairs Verify and Approve the warranty claims from their respective regions with in 2 hrs TAT Identify difficult repair or diagnostics topics, prepare the technical circulars and release to the network. Highlight Service manual and current flow diagram corrections/ update communicate to the training department on need identified on training reinforcement topics in their respective regions. Preferred candidate profile

Direct Responsibilities The daily work will mainly consist in: Preparing reports on main incidents/problems/changes, and following up to ensure all the agreed tasks are completed in due time Working with APS/ADM to gather assets capacity figures to provide visibility to management on their current limits Working with different teams on documenting their best practices Documenting the standard way tools should be used by all assets Collaborating with ITGP Cash Management Control Tower and those from CIB and Fortis Preparing steering committee decks, participating to the committees and sharing the minutes with attendees Preparing and animating the Cash management CAB related to the major changes within the Filire (including ITGP, Fortis, CIB) Participating in crisis call related to incidents on Filire assets Technical & Behavioral Competencies The candidate must have a first project management experience, be interested in learning about Cash Management business, and must be ready to contribute to writing documentation and procedures.The candidate must also have IT general knowledge in order to globally understand what is being said by APS and ITs, especially during the crisis calls. The main skills the candidate should have: Ability to listen carefully Ability to clearly formalize/synthetize what is being said Be organized Ability to do proactive follow ups Detail oriented Client and result oriented

Hi, We have an opening for one of our client. Location: Gurgaon Job Responsibilities: Responsible for supporting and/or leading sales for the BMH products(stacker/ reclaimer) within the Middle East and India market area. Provide business forecasts, together with the sales team. Visit to customers site with service; sales team identify the customer challenges and their requirement in bulk equipment, identify the improvement /modification required area, collect information from customer, discussed with customer to adopt recommended solution. Prepared basic technical data of new items, mainly in the parts of competition equipment. Prepared the clear scope in case of upgrades /retrofit solutions to make the competitive proposal. Support in Product Group level sales funnel generation, ensuring quotation process data for specific cases is appropriate. Responsible for value argumentation, value proposition and win plans for the technology. Ensure timely progress of sales cases, from lead to proposal and negotiations. Ensure profitability of sales cases and the business segment. Ensure compliance with the sales process, proposal and risk management procedures. Collect Customer and Competitor information of BMH equipment. QUALIFICATIONS & EXPERIENCE • Mechanical Engineering degree with 8- 10 years of experience in technical support / field services /design of Bulk material handling equipment. • Experience in implementing strategies and business direction to grow business. • Ready to travel to customer sites in India & abroad as and when required Interested can share their details at sangeetagoel@gmail.com Regards Sangeeta 7990160452

Must have experience in fiber laser cutting machine. Responds to customer complaints, Installation Evaluates and resolves problems at customer place Required Candidate profile Must have experience in Fiber Laser Metal Cutting Machine,

Order & Parts Planning Customer Requirement Analysis Invoicing, Collection & AR Management Warehousing, Logistics & Inventory, Dispatch Critical Part & Lubricant Management Compliance, Safety & Warehouse Audit Inventory Optimization & Analysis Required Candidate profile 4+ years of relevant experience in Commercial Vehicle industry Commercials understanding of Markets & CV business (P&L) Proficiency in MS Office Tool, Power BI, SAP Good Comms skills

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Manage and service High Net-Worth Individual (HNI) clients by offering seamless support across investment products such as Mutual Funds (MF), Alternative Investment Funds (AIF), Portfolio Management Services (PMS), and Fixed Income instruments . Receive and process client requests related to investments, ensuring end-to-end handling within defined TATs and service standards. Coordinate closely with Relationship Managers to deliver prompt, accurate, and hassle-free services to clients. Act as a liaison between clients and internal departments (operations, compliance, investment teams) to fulfill investment requirements and resolve queries efficiently. Facilitate communication between centralized processing teams and clients, ensuring timely execution of investment transactions. Review and scrutinize investment-related documents received from clients for accuracy and completeness. Continuously strengthen client relationships by offering proactive service, portfolio-related assistance, and ensuring client satisfaction. Identify potential cross-sell or upsell opportunities based on clients' portfolio needs and work in collaboration with sales teams to tap into new business avenues.

Job Title: Service Delivery Manager (ASDM / SDM) Department: SDM Responsibilities: - Oversee the service delivery operations - Ensure efficient and effective delivery of services to customers - Monitor and analyze service performance metrics - Identify areas for improvement and implement necessary changes - Collaborate with other departments to resolve customer issues - Stay updated on industry trends and best practices - Provide regular reports and updates to the reporting manager Requirements: - Bachelor's degree in a relevant field - Proven experience in service delivery management - Strong leadership and communication skills - Excellent problem-solving abilities - Ability to work well under pressure and meet deadlines - Knowledge of banking operations and regulations is mandatory - Proficiency in Microsoft Office Suite