1656 Service Level Jobs - Page 7

Oversees one or more teams of call center quality assurance representatives who perform quality monitoring for the call centers to ensure completion of tasks and attainment of departmental goals. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Resolves issues and contributes to business unit/area development. Responsible for leading process improvement initiatives within the call center and driving significant process change within the organization. Manages personnel activities of staff, i.e., hire, train, reward, motivate, discipline, terminate, performance reviews, and pay discussions. Provides coaching and mentoring to cal...

The role will be to ensure the timely and accurate delivery of Billing team s activities, applying cash in hotels account globally and includes providing support to other sub-functions such Reporting team in Balance Sheet Reconciliation, month end tasks and audit support. Ensure all the processing has correct accounting treatment in terms of AR vs. GL and all the receipts are applied on time in PeopleSoft and correctly recorded in customer ledger. Key Accountabilities Responsible for oversight, direction of the day-to-day operations of Regional AR Cash Application & billing which includes timely & accurate billing to hotels, application of Payment received from IHG franchised hotels, managed...

What this job involves : Lead the JLL management team in the delivery of facility management services. Ensure that the services are delivered in line with the contractual commitments and within budgets. Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors. Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its vendors. Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. Assess Service Levels and Performance Indicators with th...

Technical Coordinator Integrated Facilities Management Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client s mission "to organize the worlds information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. The Asia Pacific region is an important part of our client s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. Kick start your career by working in a team managing some of the worlds most inspiring office...

Sr. Technical Coordinator Integrated Facilities Management Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client s mission "to organize the worlds information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. The Asia Pacific region is an important part of our client s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. Kick start your career by working in a team managing some of the worlds most inspiring of...

Overview Provide advanced analytics support for the LATAM Sector in the Insights Services Center; a part of the broader Global Business Services function in Hyderabad, India. This role will help to enable accelerated growth for PepsiCo by developing custom descriptive analytics approaches for LATAM to drive deeper understanding of business performance drivers both at the National / Regional / State /City level. Primary responsibilities include developing/enhancing statistical models to address key business questions associated with Growth Driver Modeling, Pricing, Assortment, Market Structure, Innovation Forecasting, and Category Growth Forecasts, Portfolio growth model, Ambition related ass...

Overview Provide advanced analytics support for the APAC Sector in the Insights Services Center; a part of the broader Global Capability Center function in Hyderabad, India. This role will help to enable accelerated growth for PepsiCo by developing custom descriptive analytics approaches for APAC to drive deeper understanding of business performance drivers both at the National / Regional / Zonal or Channel level. Primary responsibilities include developing/enhancing statistical models to address key business questions associated with Growth Driver Modeling, Pricing, Assortment, Market Structure, Innovation Forecasting, and Category Growth Forecasts, Portfolio growth model, Ambition related ...

Drive the planning and execution of the annual Operational Process (OP) process. Drive the planning and execution of the quarterly Enterprise Change Review (ECR) process. Oversee the planning and execution of platform and program steering activities. Manage and publish the Platform Metrics with target to automate it. Ensure all reporting and compliance activities are managed through JIRA. Ensure reporting and dependency management for key initiatives. Operational Excellence: Implement an operational excellence framework for critical applications. Establish and govern the support L1-L3 support model for all applications and ensure smooth operations. Ensure Service Level Objectives (SLOs), Ser...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Seeking an Associate Manager, Data Operations, to support our growing data organization. In this role, you will assist in maintaining data pipelines and corresponding platforms (on-prem and cloud) while working closely with global teams on DataOps initiatives. Support the day-to-day operations of data pipelines, ensuring data governance, reliability, and performance optimization on Microsoft Azure. Hands-on experience with Azure Data Factory (ADF), Azure Synapse Analytics, Azure Databricks, and real-time streaming architectures is preferred. Assist in ensuring the availability, scalability, automation, and governance of enterprise data pipelines supporting analytics, AI/ML, and business inte...

GBS is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting current and future business needs. PEP NRM is a key priority function where transformation, technology, strategy and capabilities enablement are aimed to be the best in class, and to be standardized and deployed globally. The vision is to develop playbook to develop analytic packs with insights across Brand Ladders, Channel PPA, In-Market Pack Price realization, Trade Investment Strategy, Promo ROI and Mix Management. This work will accelerate growth through efficient positioning across price tiers, optimized chann...

" Product Support , Java , Debugging , troubleshooting ","description":" Role Proficiency: Support customer systems\ / applications\ / infrastructure by monitoring triaging and resolving the system issues under very minimal guidance Outcomes: Understand the application\/feature\/component and issues related to the same from Business users; work to resolve the issues Monitor triage and resolve all issues pertaining to systems\ / applications\ / infrastructure tools in production Identify diagnose and resolve L-2 issues for end users over the phone chats and\/or via email Resolve production issues with proper approach and follow standards and security guidelines with very minimal support Effec...

ServiceMax Support Technical Analyst Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment. What you will do Follow ServiceMax best practices and enforce data quality policies. Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL ...

About Us At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Process Specialist, you ll play a key role in ensuring the accurate and effective management of client account data across ANZ Markets Systems (CSS, Murex, Core Static, etc). Accurate account data is critical for ensuring a good client experience through the trade lifecycle (booking, settlement and Confirmation). Youll be involved in end-to-end oversight and execution of operational workflows across supported regions, ensuring accuracy, timeliness and compliance with service-level agreements...

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazons operations, dedicated to ensuring the compliance of its products and services worldwide. GSRCs core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent...

Overview This position will be part of the GBS organization supporting Frito Lay North America business retail customer team. The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams. The analyst will be working with the Lead analyst who will channel work on various work groups mentioned above or outside of it. The analyst role is business impacting and time bound; accuracy and timeliness of completion of tasks is critical for the PC team s success in turn the sales teams . The TPM analyst will be expected to work on...

As a person you are passionate about people, business, IKEA s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. To support the management of the organisations people and culture. Activities include developing people and culture management strategies and policies to meet business needs; planning, administering and reviewing activities concerned with recruitment, training and development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organisation development and ...

You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checki...

Position: Shift Engineer, Bangalore Business: Property and Asset Management, Bangalore What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defect...

What this job involves: As a Commute Manager at JLL, youll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using MoveInSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. Youll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a sign...

Responsibilities : Facility Operations and Maintenance: Assist in ensuring the proper functioning and maintenance of the facilitys infrastructure, systems, and equipment. Conduct regular inspections to identify maintenance needs and coordinate repairs and preventive maintenance. Oversee service providers and contractors, ensuring compliance with quality standards and service level agreements. Maintain accurate records of maintenance activities, equipment inventories, warranties, and service contracts. Vendor Management: Assist in managing vendor relationships by identifying, evaluating, and selecting vendors for facility-related services. Coordinate and negotiate contracts and service agreem...

You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checki...

Facilities Executive Account Management Work Dynamics(India ) What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by ...

Technical Executive Work Dynamics What this job involves: DUTIES & RESPONSIBILITIES: To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices; Assist the Chief Engineer / Dy. Chief Engineer in managing M&E scope of the projects to ensure the quality and deliverables with in the stipulated time; Assist in providing comprehensive facility, contract and procurement management for technical services to the client; Contribute to achieving financial and other targets established by the Senior Facilities Manager; Achieve Key Performance Indicators and Service Level Agreements targets. Property Operations: Support the Chief ...

Key Responsibilities: Transport Operations Management: Plan and schedule daily transport routes for employees. Monitor real-time transport operations to ensure punctuality and safety. Handle transport-related emergencies and contingencies. Vendor & Fleet Management: Coordinate with transport vendors and ensure service level agreements (SLAs) are met. Oversee vehicle maintenance, insurance, and documentation. Ensure availability of sufficient and well-maintained vehicles. Compliance & Safety: Ensure compliance with local transport laws and company policies. Implement safety protocols and conduct regular audits. Maintain records of driver licenses, vehicle fitness, and insurance. Technology & ...