1182 Service Level Jobs - Page 7

Business Development Executive - Kolkata Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Business Development Executive - Kolkata Tata Consumer Products Limited Business Development Executive - Kolkata What are the Key Deliverables in this role ? Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (On Premise and Institutional Distribution) - Increase number of FS outlets, maintain high service level, drive usability and range selling of assigned categories of products and ensure commercial hygiene in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Timely review/ communication with DBs to maintain timely supplies. Real-time follow-ups with DBs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management. What are the Critical success factors for the Role? A graduate / post-graduate with 2 4 years of prior work experience in Food services channel Proven and deep knowledge of sales and distribution system for food services channel Knowledge of basic concepts of consumer goods distribution such as various channel partners, distribution mix, ROI calculation, visibility creation and evaluation of distribution health indicators Knowledge of competitor mapping and benchmarking Strong customer management/ business development skills

Job Localization Coordinator - Subtitling Description Title: Localization Coordinator, Subtitling Reports to: Team Lead, Subtitling Coordination Business Unit: Deluxe Localization About the Company As the world s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com Position Summary This position is for an individual that can own and deliver text-based or subtitling products at an exceptional service level. It is ideal for individuals who have the drive and desire to make things happen, manage risks, and work with a distributed international workforce to ensure we adhere to client needs and expectations. It requires a highly motivated individual with attention to detail, great organizational skills, and a passion for communication and connecting with others. Outcomes and Accomplishments As a Localization coordinator, you will: Be responsible for delivering scripts and/or subtitles for various languages within a region within the Deluxe platforms. The original project plan is set up by the Order Management team and you will ensure that we deliver to plan by the set deadline, right on time and first time right. As part of the assignment responsibilities, you will manage capacity and pre-assignment of future tasks to translators/editors and send out availability mails as needed to ensure accurate planning. Be involved in daily communication and follow-ups to ensure each language flows smoothly within the established timeline. Manage changes to project plan like new assets, changed instructions or queries from translators/editors effectively and in a timely manner. Accountable for on-time delivery for every task in the workflow, strictly respecting project milestones, procedures, and client specification of respective languages. Own 100% adherence to keeping data in Deluxe platform accurate and up-to-date, including milestones/deadlines for each task, final due date, dates for client-facing users like territories, etc. Leverage automated and efficient methods of assignment, to avoid bottlenecking of tasks or assigning them only when they re ready to start. All tasks for a project s languages should be planned and assigned ahead, allowing for exception-based milestone management. Clear and timely communication and own Deluxe s brand when working with translators to ensure they receive a smooth and pleasant experience. Liaise with Order Management on changes to project plan, ensuring that the new plan is communicated with those impacted teams, and we adhere to the revised or current deadline set by the customer. Escalation of potential risks when managing a project, and suggestions to mitigate should be part of the daily tasks. Escalate to supervisor or team management if translators don t deliver files on time, are unresponsive, are not following instructions and if there are any attitude issues that impact quality and timeliness of a language. Escalate to Order Management if task timeliness is impacted by lack of assets needed to perform the job. Run a daily report using various dashboards on Sfera/Tableau for respective languages, ensuring all work in progress tasks are on track and there are no past dues. Use dashboards and tools available to keep track of current work, pipeline work and possible capacity bottlenecks for the languages assigned to you. This will allow for pre-emptive planning to avoid delays in delivery. Need to resolve all payment queries from translators regularly and ensure there are no pending or incorrect payments every month. You have complete ownership of a language assigned to manage all tasks in the workflow, utilizing other shifts for possible handover or follow-up to get timely responses from other teams as needed. To participate in internal project calls to work together with Order Management to deliver successfully to customers. What You Bring: Candidate must have a graduate degree. Excellent command on English language along with knowledge of other cultures. Additional languages known are a plus Good communication, time-management skills, excellent problem-solving skills. A keen interest in media industry preferred with a knowledge of localization Attention to detail and to work with a large data-set in Deluxe platforms. Benefits You will be part of a large international and culturally diverse team. You will have the opportunity to make an impact for the organization, and for the customers. You will have opportunities to further grow your skills and grow within the company. You will have the opportunity to expand your professional network. Equal Employment: Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.

a. Works as part of the Privacy/Legal Team, providing support on data disclosure and other security incidents, ensuring that requisite teams are engaged on an incident and following up where necessary to ensure that all appropriate steps are followed. Role includes intake and triage, written analysis, and end-to-end coordination and management of reported security incidents throughout the life cycle of an incident investigation. Provide support for the incident process, including written analysis and escalation of incidents where a response is required within a specified timeframe; Communicate in writing complex ideas in a way that is easy to understand. Produce..." id="meta_tag_description" /> English (EN) English (EN) Espa ol (Am rica Latina) Fran ais Fran ais (Canada) Portugu s (Brasil) Deutsch Talent Community Settings Home About WTW About Us WTW Work Flex Inclusion and Diversity Early Careers Level Up with WTW Apprenticeships Apprenticeship FAQ Internships Graduate Programs Events Experienced Professionals Consulting Risk Analytics And Modeling Actuarial Broking/Placement Technology Operations Corporate Client Management Sales Project Management Research And Product Development Underwriting Service Center Search Jobs FAQs Hints and Tips Our Stories Sign In Search by job title and location Find a job To stay informed about new openings: Join our talent community Kiosk mode Legal - Data breach IR investigation Mumbai, Maharashtra, India Legal - Data breach IR investigation 202504923 Mumbai, Maharashtra, India Full time Add to favourites Favourite View favourites Description a. Works as part of the Privacy/Legal Team, providing support on data disclosure and other security incidents, ensuring that requisite teams are engaged on an incident and following up where necessary to ensure that all appropriate steps are followed. Role includes intake and triage, written analysis, and end-to-end coordination and management of reported security incidents throughout the life cycle of an incident investigation. Provide support for the incident process, including written analysis and escalation of incidents where a response is required within a specified timeframe; Communicate in writing complex ideas in a way that is easy to understand. Produce periodic and ad-hoc reports for the use of the team. Research and apply privacy laws and regulations to investigation outcomes and make recommendations; and track and identify privacy/legal impact to WTW. Responsibility: Receive and provide triage reports for security incidents from across the business including: Making a record of the incident and undertake triage Review and confirm facts of an incident to isolate what may be missing or misstated Isolate key clauses in contracts to identify legal obligations Coordinate with the Legal lead of the incident, as well as engagement of any other known stakeholders Provide timely escalation of severe incidents or non-compliance to agreed service level agreement (SLA) for incident progression Identify underlying trends through the production of reports, and potential control gaps Ensure all incident handling and response best practices, guidelines and standards are followed Ensure accurate and clear communication with stakeholders, including through direct and clear written communication Ensure the timely production of reports for the team Qualifications Demonstrable track record of: Working with other teams and disciplines towards a common goal A developing knowledge and enthusiasm for Legal and Privacy subject matters Problem solving and maintaining SLAs Working to deadlines and maintaining a high degree of organization to your work Highly computer literate Communicating clearly Experience with business and legal writing. Beneficial qualifications include: Law degree, or BSc with law component, or equivalent qualification Beneficial but not essential: An understanding of cyber security An understanding of privacy regulations (e.g., GDPR, HIPAA and other U.S. and global privacy laws) Privacy certification(s)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details 1. Abstract and digitize Prime Vendor Agreements (PVAs) to support pricing tool data / input 2.Process Health Systems (HS) contracts, Community Retail & Long-Term Care (CRLTC) PVAs, and other contracts across the organization 3.Review and digitize contracts per the Service Level Agreement (SLA) 4.Collaborate with various functional teams regarding data interpretation and entry 5.Leverage the current abstraction methodology and format for determining terms, conditions, fields, and grids for digitization 6.Present to team on decisions and rational behind data input / digitization assumptions 7.Provide status updates to supervisors and other team members 8.Discuss / escalate day-to-day tasks with team supervisor as needed 9.Prepare for quarterly data quality review process / audit 10. Assist and support department managers in preparing for meetings 11. Maintain and promote positive and professional working relationships with associates and management 12. Comply with all appropriate policies, procedures, and regulations 13.Any other duties assigned . WORK EXPERIENCE AND EDUCATION: Bachelor s degree or equivalent in a relevant field 2+ years of experience in legal contract management and data abstraction Experienced in reviewing PVAs, Amendments, and Term Sheets Skilled in using Excel and CLM platforms, especially Icertis Helped standardize abstraction formats for better consistency Maintains confidentiality and data security Strong communication and presentation skills What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

The Registration Compliance (RC) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Lead various projects for WFM and Ops which has direct impact on cost, sla and SX. Primary responsibility for functions within RC owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with team s on changes or deviations to plan Participate in wider RC projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelor s Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects. Experience building capacity models using various statistical tools for forecasting and optimization. Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams

The Registration Compliance (RC) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Lead various projects for WFM and Ops which has direct impact on cost, sla and SX. Primary responsibility for functions within RC owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with team s on changes or deviations to plan Participate in wider RC projects and initiatives. Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelor s Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects. Experience building capacity models using various statistical tools for forecasting and optimization. Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams

Executive Policy administration (Insurance Sector-UAE) at N Consulting Ltd | Jobs at N Consulting Ltd 4 - 6 /year July 16th, 2025 Job Title: Executive Policy administration (Insurance Sector-UAE) Department: Operations / Policy Administration Location: Chennai Experience 2- 5 yrs --- Job Summary: Responsible for managing and processing member enrolment, endorsements, deletions, Issuance and updates in insurance policies. This role ensures timely and accurate data entry, policy endorsements, and coordination with clients, insurers, and internal stakeholders. --- Key Responsibilities: Handle new member enrolments in group or individual insurance policies (health/life/general). Process member additions and deletions as per client requests and within defined timelines. Validate enrolment forms, supporting documents, and ensure compliance with underwriting guidelines. Update and maintain accurate policy and member data in internal systems or insurer portals. Coordinate with clients, brokers, TPAs, and insurers to resolve discrepancies or obtain clarifications. Ensure accurate generation and issuance of ID cards, endorsement letters, or revised schedules. Monitor enrolment timelines, TATs (Turnaround Times), and service-level agreements. Assist in monthly reconciliation of member data for invoicing and premium adjustments. Maintain audit trails and documentation for all additions/deletions and changes. Support in preparing reports or MIS for client servicing or internal tracking. Maintain confidentiality and adhere to data protection and compliance policies. Key Skills Competencies: Strong attention to detail and accuracy in data entry Good communication skills verbal and written Proficiency in MS Excel and insurance portal navigation Knowledge of insurance products (health, life, group policies preferred) Time management and multitasking ability Customer service orientation --- Qualifications: Graduate in any discipline (Commerce/Insurance background preferred) 1 3 years of experience in insurance operations, preferably in member management or group policy servicing

OBJECTIVES OF THE JOB Ensure seamless and hassle-free Insurance transactions leading to Customer Delight and Profitable Business growth 1. Understanding the Customer needs and guide them accordingly in case of accident claim or insurance requirement. Detailed explanation to Customer for the documents required for Accident claim processing. Checking of Accident claim form and documents on receipt. 2. Timely submission of Accident Claim forms to Insurance companies and coordinate insurance Survey. Follow up with Insurance Companies for obtaining necessary accident estimate approval. 3. Communicating the queries raised by Insurance Companies to Customer pertaining to accident claim and ensure its satisfactory redressal in define time frame. Follow up with Insurance Companies for written estimate approvals. 4. Checking and submitting final repair invoice as per approved estimate to respective Insurance companies. Follow up with Insurance companies for timely receipt of DO & Customer Liability. Coordinating with Accounts Dept. for reconciliation of A/c. Monitoring all outstanding debtors and take requisite action. Informing the Customer liabilities to Customers. Following up Insurance Companies for balance payments. Responsible for Insurance Service Level Agreement. 5. Compare targets and actual performance of Insurance companies for service and parts strategy, including the measures derived from it. Exchange potential Customer data (renewals) with F & I Managers. Acquire new Insurance Companies, Customers, Conduct public relations and negotiate prices, conditions and contractual agreements with Insurance Companies under the guidance of Mercedes-Benz India INTERNAL : - SERVICE RECEPTION FUNCTIONAL SUPPORT TO SERVICE ADVISOR - WORKSHOP VEHICLE SURVEY AND REPAIR - ACCOUNTS RECONCILIATION OF BOOKS OF ACCOUNTS - FINANCE & INSURANCE MANAGER INSURANCE RENEWALS & CONVERSIONS, ESCALATIONS Requirements QUALIFICATIONS: (THOSE REQUIRED TO DO THIS JOB EFFECTIVELY) : DIPLOMA / DEGREE IN MECHANICAL OR AUTOMOBILE ENGINEERING (PREFERABLY MBA) NO OF YEARS : 05 years TYPE OF WORK : Professional experience in Administration. Handling Insurance Co\u2019s and knowledge of regulations & laws related to the insurance industry. Having Automotive background with Dealer\u2019s body shop experience will be an added advantage. SPECIFIC KNOWLEDGE: (SKILLS / LANGUAGES ETC.) - Windows, Business Communication Skill, Analytical Abilities, Leadership Qualities Benefits 1. Statutory Benefits 2. Incentive 3. Accidental policy

Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorised third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10% Education Required: Bachelor; Any Experience Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

Responsibilities: Management and Administration: Oversee the daily operations of the IT Shared Service Center, ensuring compliance with Service Level Agreements (SLAs) and quality standards. Strategic Planning: Develop and implement IT strategies to optimize service delivery and support business goals, in close coordination with the IT headquarters in Germany. Team Leadership: Lead and develop a team of IT professionals, fostering a collaborative and performance-oriented work environment. Process Optimization: Analyze and improve existing IT processes, implement best practices and new technologies to enhance efficiency, considering global standards and guidelines from the IT headquarters. Incident and Problem Management: Quickly and effectively resolve IT disruptions, minimize downtime, and ensure business continuity. Change Management: Manage changes to IT systems and processes, in close coordination with the IT headquarters in Germany, ensuring smooth implementation without negative impacts on business operations. Requirements: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: Several years of experience in managing an IT Shared Service Center or a similar position in an international context. Knowledge: Strong knowledge of IT Service Management (ITIL), experience in IT process optimization and project management. Skills: Excellent leadership and communication skills, ability to analyze complex IT processes and develop efficient solutions. Languages: Fluent in English, both written and spoken; knowledge of Hind i / Marathi or another regional language is advantageous. German language skills are also beneficial to facilitate communication with the IT headquarters. Cultural: Several years of experience in working with a Germany based headquarter

Preferred Immediate Joiners Only JOB SUMMARY OTC Associate will be reporting to the Manager Financial Shared Service Centre at Bangalore and will be part of the Finance team supporting our Americas and Europe Business. The Accounting Associate, will be responsible for delivering a mixture of: Credit Management Associate will be responsible for the implementation of policy and control activity around customer credit management. This will include the credit approval of new customer accounts, review and recommendation of credit limits for existing customers, and the daily review and release of ongoing customer orders and shipments. Billing release and issue customer billings and credit notes. Credit Collections associate will support the timely collection of outstanding accounts in line with the business unit credit terms. The role will involve regular phone and email contact with customers and business units in an effort to maximize cash receipts, logging of disputes and driving dispute resolution. PRINCIPAL DUTIES AND RESPONSIBILITIES Ensure all new customer accounts requirements are reviewed and actioned per the SLA commitments Review existing customer credit limits in line with policy requirements, and seek approvals as per the Celeros DoA Manage the held order process and liaise with stakeholders to ensure prompt communication around status and actions required Support our customer dispute resolution process Place customer accounts on credit hold in line policy requirements and risk assessment Support the transactional posting in relation to bank receipts to ensure these are made accurately to customer accounts in line with agreed Service Level commitments Contribute to the month end bank reconciliation process First point of contact for all process enquiries via telephone and email Issue of inter co receivable statements to Corporate timetable Resolving and minimizing unapplied cash Undertake ad hoc tasks as required by Team Manager KNOWLEDGE, SKILLS & ABILITIES Ability to manage time effectively and successfully deal with daily transactional activity in an accurate and timely manner Ability to work in a team-orientated environment that is fast paced & demanding Must be self-directed with excellent initiative and organizational skills Exhibit a strong ability to handle multiple demands with a sense of urgency, drive and energy Work well under pressure with the ability to deliver accurately and on time Ability to work in a change-focused environment whilst remaining dedicated to service delivery Strong customer-focused mindset coupled with a high standard of ethics and integrity Proficient in all MS products: Word, Excel and PowerPoint Excellent written and verbal communication skills Must be a team player with strong people skills EDUCATION AND EXPERIENCE Experience in working for US/UK and France OTC for 2-3 yrs is must in a shared service environment Any Bachelor Degree in regular course from recognized university and institute in India is must. Preference for B. Com/ BBA education. Proven track record of working in a high volume, successful transactional collection and cash applications team Knowledge of basic accounting and double entry Fluency in English language is must and knowledge of any other second European language is added advantage Hands-on work experience in SAP is must in recent 1 year

Job Description: Operations Associate Location: Chennai, India Experience: 2 - 5 years in Freight Forwarding preferably US Exports We are seeking a highly motivated and detail-oriented Operations associate who is well versed in Export/ Import freight forwarding operations to join our Silq s team. The primary focus of this role will be to keep the in-house app up to date with information pertaining to the end to end lifecycle of a shipment. The successful candidate will be responsible for coordinating with internal stakeholders to ensure timely and efficient update of rates, track and trace updates and ensure data quality and integrity. Responsibilities: Monitor the entire lifecycle of the shipment and perform timely updates in the in-house application within stipulated Service Level Agreement. Work with account management to launch new customer projects in the SILQ application and maintain client-specific SOPs for service delivery. Prepare and process shipping documentation, including bills of lading, commercial invoices, and export/import declarations. Track shipments in real-time and keep clients informed of their cargos status. Manage import/export processes, ensuring compliance with international trade regulations. Maintain accurate records of all shipments and related documentation. Responsible for testing new app features in User Acceptance Testing. Assist with customs clearance procedures and address any issues that may arise. Stay up-to-date on industry trends and changes in regulations. Qualifications: Graduate with minimum of 2-5 years of experience in logistics, freight forwarding, or a related field. Strong understanding of international trade procedures and customs regulations. Excellent communication, interpersonal, and organizational skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team in a fast-paced environment. US Trade Lane knowledge & familiarity with Federal Maritime Commission (FMC) regulations is preferred Excellent attention to detail and accuracy. PERKS/BENEFITS: Incentive pay paid halfyearly Quarterly awards Health Insurance - Hospitalization and OPD Insurance Policy - Term and Accident coverage Wellness Benefit Paid Leave Team Lunches Most importantly: You get to work through the most interesting phase of building a company - the beginning!

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualifications we seek in you! Minimum qualifications Advanced Communication and Presentation skills Problem solving and decision-making Preferred qualifications Will consider people with capital markets experience Strong knowledge about AML/CTF and sanctions Good knowledge about banking/capital markets products, processes and platforms contact 8591818500 watsapp only

Job Description Department Operations Support Job Title Cluster Head Reports To (Title) Zonal Head Employees reporting to this position: Functional (Solid Line) Administrative (Dotted Line) Number: 2-7 Roles: Rosterer, Collections Executive, Operations Manager Number: 3 Roles: HR, Finance, Store Job Summary To provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions Job Responsibilities and Accountabilities Area of Responsibility % time spentPerformance Metrics Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects 25% No. of Quality incidents Quality audit reports Client satisfaction score 1 | Page Job Description Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps . Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. 25% Meeting Budget targets Revenue growth % Profitability % Collection% Price Increase % Client Relationship Management Strive to understand customer’s needs and deliver the rightcustomized solutions Build effective customer relationships, ensure customer satisfaction and promote company’s image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly 20% Client Retention % Customer Termination – value & number 2 | Page Job Description Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures 20% 10% Attrition % Induction completion % Training hours for guards No of Health & Safety Incidents Health & Safety Compliance % Key Relationships Internal Hub Head Branch Finance and HR teams KeyCore sales team Health & Safety team External Clients External Partners – vendors, unions Key Competencies Required Core Competencies Results Orientation Set Stretch Targets Planning & Organizing Performance Monitoring Resilience Customer Focus Listen & Respond Functional competencies Strategic Orientation Business Acumen Financial Orientation Long Term Focus 3 | Page Job Description Ownership Engaging and Developing People Training Engaging Team Leading with Integrity Respect & Integrity Fostering Collaboration Qualification and Experience Required Qualification Minimum: Graduation Diploma (if very relevant industry experience) Desired: MBA Master’s degree or equivalent Relevant Experience Minimum 8-10 years of overall experience Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics) Experience of independently managing a P&L Ability to make sound, clear and relevant decisions Ability to resolve disputes disagreements Ability to carry people along, create team spirit and gain their commitment Ability to successfully manage widespread field operations Ability to work with labour unions 4 | Page

You ll be responsible for integrating all messaging channels (chat, WhatsApp, email, phone) into Salesforce, configuring workflows, automating ticketing, and ensuring secure integrations with third-party platforms using Salesforce APIs Responsibilities: Integrate all messaging channels (chat, WhatsApp, email, phone) into Salesforce,Configure Salesforce workflows, ticketing automation, and escalation rules,Map user tiers to service-level agreement (SLA) timers and routing logic,Build real-time dashboards and schedule reports for operational performance,Ensure secure integration with third-party platforms using Salesforce APIs,Collaborate with frontend/backend teams to align data flow and business rulesqualification Required: Graduation,basic Qualifications:Minimum 2 years of Salesforce administration and configuration experience Experience with Salesforce Workflows, Process Builder, Web-to-Case setup,Basic understanding of Apex and REST API usage,Experience integrating Twilio with Salesforce,Salesforce Certified Administrator (essential) Preferred Qualifications: Salesforce Platform App Builder Certification,Twilio Integration Certification (optional) Experience: 2+ years Skills: Salesforce,Workflows,Apex,REST API,Twilio,Process Builder

To create better outcomes within a team in the provision of full lifecycle day to day Pension administration services for all clients, scheme members, and their dependents. Job title: Executive - Insurance Job Description: Work towards overall goals of the team in achieving excellent customer service in line with Procedural and Service Level requirements, processing Change of Address, Name, Nomination, Overpayment letters, providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports, Retirements, Death Notifications etc. Be available to answer member queries within the agreed SLA targets across multiple communication channels. Adhere to Quality Management Systems and comply with Regulations and policies from Capita and relevant Regulatory bodies Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department. Location: Mumbai , India Time Type: Full time Contract Type: Permanent

Education Qualification BTech in Computer Science/IT or else MBA Job Briefing EvinceDev (Evince Development) is looking for Talented candidates as per the requirements described here. Following are the Brief points of the Job requirements The candidate should specifically have experience in establishing Strategic Partnership with Digital Agencies and Independent Contractors across United States. The candidate should specifically have extensive experience in generating leads and closing projects for Custom Software & Mobile application technology such as C#, .NET, Angular, Node.js, React, Flutter, React Native, etc. The candidate should have experience handling the entire Sales cycle from Lead generation, Follow up sequence, Calling, handling meeting with stakeholders, sales pitch, negotiation and project closure. The candidate should have experience generating and finding new methodologies of Outbound lead generation. The candidate should have extensive experience using LinkedIn Sales Navigator. Extensive experience on outbound lead generation and lead mapping process. The candidate should have experience managing the Lead Generation team defining Lead generation strategies, Target Domain/Industry/Sector, and managing the Lead generation team for the specific output in meetings. Strong Knowledge about Sales funnel, end to end sales process and Ability to create and manage sales pipeline. Must have exposure on prospecting to Initiate and maintain meaningful relationships with decision-makers to understand their IT needs, pain points, challenges, objectives and provide appropriate solutions. Create comprehensive presentations that e ectively communicate our IT services and value proposition to prospective clients. Stay updated on industry trends, competitor activities, and emerging technologies to position our company as a thought leader in IT services. Maintain accurate records of sales activities, opportunities, and sales pipeline using CRM software. Ability to build and maintain strong client relationships. Proven track record of at least 4+ Years in IT services or technology sales. Own individual targets and work towards onboarding new customers. Should be Multitasker with a positive learning attitude. Must Have Skills Must have hands on experience in establishing Strategic Partnership with Digital Agency & Independent Contractor in United States. Must have hands on experience in outbound lead generation in the Custom Software & Mobile application domain. Must have hands on experience handling the entire sales cycle including prospecting, lead generation, follow up cycle, client meetings, negotiation, and project closure. Must have experience managing team of Lead generation expert or BDE s. Primary Skills Lead Generation in Custom Software & Mobile app domain. End to End Sales Cycle Process including Client meetings, Calls, Pre-sales and project closure. Lead Segmentation & Creating new outbound strategies Handling Lead Generation team Handling Pre-sales process. Good Skills on LinkedIn Sales Navigator and other sources to fetch data of prospects for lead generation. Strong presentation skills, Self-motivated, Results-Oriented, and a team player. Good To Have Experience handling Pre-sales process of Proposal Documents, Service-Level Agreement and Technical Presentation. Experience with Enterprise-grade projects. Experience participating in Tech and Industry lead events.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation WHAT THE ROLE OFFERS Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. WHAT YOU NEED TO SUCCEED Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience. Monitoring and Investigation of Tech Issues: Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and pay deductions Investigate, triage, conduct root cause and mitigate issues within the framework of service level agreement. Continue to track open issues with tech teams till resolution through code fix and support UAT Proactive mitigation: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees. Monitor issue tracking dashboards for any new root-cause investigations, blast radius and writing SOPs on mitigation strategies Collaborate with operations, SMEsand other stakeholders in prioritizing, identifying root cause and implement mitigation strategies to avoid any further escalations. UAT, Training, support and documentation: Provide UAT support which includes writing test scripts, participate in UAT and update results, feedback Train Tier 2 and 1 teams on known issues, identified workarounds , operating procedures and best practices. Efficiently document and track reported tech issues which includes mitigation strategies, proactive data quality checks. Assist in the creation and maintenance of product support resources such as knowledge-base articles, SOPs and FAQs Contribute to the continuous improvement of product support processes and systems A day in the life Monitoring and Issue Investigation Monitoring Dashboards: The team begins by reviewing issue tracking dashboards to identify any new or ongoing technical issues related to:Employee benefit enrollment,Eligibility changes. Reports and pay deductions. They proactively monitor for anomalies, trends, or potential escalations and prioritize issues based on severity and impact. Investigate and Triage Issues For any identified issues, the team: Conducts root cause analysis to understand the problem. Triages the issue to determine its scope and impact (blast radius). Immediate mitigation strategies are implemented to minimize disruptions while ensuring compliance with the service level agreement (SLA). Collaborate with Tech Teams for Resolution Open issues are tracked and escalated to the appropriate tech teams for resolution. Writing Standard Operating Procedures (SOPs) for mitigation strategies. Collaboration with Stakeholders The team collaborates with operations, SMEs, and other stakeholders to: Prioritize issues based on business impact. Identify root causes and align on mitigation strategies to avoid further escalations. UAT, Training, and Documentation User Acceptance Testing (UAT) The team provides UAT support by: Participating in UAT to validate that fixes meet requirements. Documenting results and providing feedback to tech teams. Training Tier 1 and Tier 2 Teams The team conducts training sessions for Tier 1 and Tier 2 support teams on: Known issues and their workarounds. Updated operating procedures and best practices. This ensures that frontline support teams are equipped to handle common issues effectively. Documentation and Knowledge Sharing Minimum 2 years of experience in handling complex and/or technical customer escalations, with at least 1 year in managing HR tech related products supporting employee life cycle, job & comp or US benefit management. Knowledge of product support processes and methodologies like (i) Issue Tracking and triaging (ii)Root cause analysis (iii) feedback and analysis (customer, stakeholders, leadership) Excellent problem-solving, analytical, and critical-thinking skills Exceptional communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization. Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Experience with ticketing systems and Case management tools Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Proven ability to work in a fast-paced environment and manage multiple priorities effectively. Bachelors degree in Business Administration, Information Technology, or a related field

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. Hi

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Disclaimer Sutherland never asks for payments or favors for job opportunities. High school diploma or equivalent and above