1182 Service Level Jobs - Page 6

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist. In this role you will: Analyze incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc. ). Partner with product and support teams to implement reliability improvements. Accountability for the control and compliance of the engineering process. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain. Build and maintain dashboards and reporting to support visibility and accountability. Support automation and tooling initiatives to reduce toil and improve response times. Contribute to readiness assessments for releases and major infrastructure events. Collaborate across global teams to ensure service resilience is embedded in ways of working Requirements To be successful in this role you should meet the following requirements: Platform Reliability & Operations Maintain and support mission-critical digital security platforms across AWS Cloud (EKS, EC2, CloudFront) and hybrid environments. Incident Management & Problem Resolution Lead incident response, blameless postmortems, and drive root cause analysis (RCA) Security & Compliance Work closely with security teams to implement and maintain identity and access management solutions like ForgeRock and Transmit. SRE Best Practices & Reliability Engineering Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs). Experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles. Strong hands-on experience with Cloud Platform AWS (EKS, EC2, CloudFront, S3, Lambda, RDS) and Linux, Shell/Python scripting CI/CD Kubernetes Docker, Monitoring tools (Splunk & AppDynamics), hands-on ITIL Process Infrastructure as Code (Terraform, Cloud Formation) ForgeRock, Transmit Security (preferred). Strong understanding of networking, security principles, and identity management. Experience with monitoring/logging (Splunk, AppDynamics, CloudWatch, Grafana, ELK). Expertise in automation and scripting (Python, Shell, or equivalent). Solid understanding of SRE concepts: SLI/SLO/SLA Error budgets

Introductory Marketing language Credit Support Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management. Introductory Marketing language Credit Support Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.

Your potential has a place here with TTEC s award-winning employment experience. As a Service Delivery Manager working Onsite in Mohali, India, you ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all! What You ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you ll support and motivate your team to make sure they re on track to meet client goals. You ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. During a Typical Day, You ll Improve the key success metrics associated with goals. These include: o Customer Satisfaction Score o Service Level Goals o Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. About TTEC #Onsite

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role: ServiceNow SLO Consultant Location: Pune / Mumbai / Bangalore / Chennai Skills Required: Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Service Level Objective) module is must. Strong analytical and scripting skills across Client and Server-side scripting. Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications: Servicenow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) Servicenow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Hybrid work culture.

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. . Role: ServiceNow SLO Consultant Location: Pune / Mumbai / Bangalore / Chennai Skills Required: Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Service Level Objective) module is must. Strong analytical and scripting skills across Client and Server-side scripting. Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications: Servicenow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) Servicenow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Hybrid work culture.

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Sr Engineer / Assistant Manager Sourcing Job description/Mission In order to strengthen the product company Pune Sourcing Team, we are looking for a person who is willing to accept the challenging role of supplier development. This position will report to Sourcing Manager within the Product company Pune Sourcing Some of the important responsibilities of this position are as under, - Take full ownership and drive the sourcing, resourcing, cost reduction, localization & local development projects as identified time to time. - Evaluate the current & potential suppliers. - Influence suppliers for effectiveness in Atlas Copco quality management systems and supplier related policies Independently drive from projects on behalf of Sourcing and achieve the targets set out in the Master specs Develop & maintain professional relationships with suppliers. Ensure that the business confidentiality is maintained at all times. - Work closely with all functions of PC Pune and Divisions - Evaluate and monitor performance of existing suppliers - Ensure that the suppliers adhere to Atlas Copco Business Code of Practice without any exception. - Drive Service Level and Commercial agreements for the assigned commodities To succeed, you will need Experience requirements - 08-12 years of experience. - Good knowledge of commodities like Gears , Fans , Unloaders ,Electrical Motors, proprietary parts - Good Purchasing and negotiation skills are important, as are administrative skills and organisational skills, a can-do attitude, coupled with the ability to fit into a busy, pro-active purchasing environment. -Experience in handling Purchases for greenfield projects would be an added advantage. - Costing knowledge of commodities is must Knowledge - The ideal candidate should have knowledge of Sourcing & Supply Chain processes / systems. - Fair understanding of the commodity market trends e.g. metal prices, supplier base, manufacturing techniques, etc. - You should preferably have a fair knowledge of SAP and an advanced competence of MS-Office applications (Excel, PowerPoint, Power Bi). - Additional knowledge in operations / supply chain shall be an added advantage. Educational requirements - Degree in Mechanical Engineering/ Electrical Engineering - Additional knowledge in operations / supply chain shall be an added advantage. Personality requirements - You are a positive thinker and willing to accept challenges - You are a keen and effective communicator - Team player and with capability to take good initiative - Should have flexible approach - Good negotiation skill - Excellent analytical ability - Willing to travel and be committed to meeting time schedules In return, we offer you - Work life balance , Unlimited Learning Opportunities & support - A culture known for respectfull interaction, Ethical behaviour & Integrity - Chalenging & learning environment City Pune Recruiter poonam.sapkale@atlascopco.com Hiring Manager Roysten Anthony Moraes Last Day to Apply Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Division Department Sub Department 1 Job Purpose Execute analysis of allocated samples and Produce reliable and reproducible results in order to ensure their compliance to the microbiological quality parameters and predefined specifications and standards. Key Accountabilities (1/6) Analyse and review samples based on work allocation to meet the service level agreement Analyse samples as per priority and work allocation Review the data as per respective specification, Microbiological Methods and results obtained Prepare, review and submit reports to Team leader within stipulated timelines in order to support individual sample release within stipulated timelines to achieve SLA Key Accountabilities (2/6) Report errors, abnormal observations, non-compliances related to procedures, equipment and instruments, and deliver results promptly to facilitate timely action and avoid delay in releases Initiate investigations and take necessary corrective and preventive actions Investigate incidence & lab error on priority basis so that batch release timely and issues are not recurring Key Accountabilities (3/6) Document entries, raw data and findings concomitantly in relevant test data sheets so as to facilitate the lab QA to review the reports and avoid missed entries Review reports as per cGMP & GDP for compliance to GLP Ensure no GMP / regulatory concern are raised by adhering to SOPs and following procedures Key Accountabilities (4/6) Evaluate & document Instrument / equipment break down and suggest mechanisms to avoid the same Maintain equipment and instruments optimally to ensure no incidences or non-compliances occur due to malfunctioning of equipment/ instruments Key Accountabilities (5/6) Key Accountabilities (6/6) Major Challenges Availability of Validation records of analysis samples becomes a challenge in cases where validation is performed on other sites. Material and resource availability becomes a challenge due to conflicting priorities between labs and coordination between analysts which makes it tough to fulfil SLA Key Interactions (1/2) Units for receiving specification, documents, protocols, area availability etc. (daily) QA/QC for product sample release (daily) Stores for procuring materials (need basis) Communicate if any observation find on the specification. Key Interactions (2/2) CQA for procuring pharmacopial guidelines (need basis) Dimensions (1/2) Review and release approximate 15 MLT reports on daily basis to achieve the SLA. Review and release approximately 15 sterility batches on weekly basis and 15 bio load samples. 50 Water Samples analysis and release 10 Technical Information Sheets for swap analysis 6 Autoclave & DHS Operation 200 locations released on daily basis for Environmental monitoring Dimensions (2/2) Key Decisions (1/2) Daily Media and Plates requirement (to Team Leader Microbiology) Key Decisions (2/2) Education Qualification M. Sc (Microbiology) Relevant Work Experience 1-5 years experience for analyst and 3-7 years for reviewer in Microbiology Good knowledge of Microbiology, skill to perform assigned task, communication in English

Job Description Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Manager, Cloud Operations . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity only. ( NO HYBRID OR REMOTE ALLOWED ) The Manager of Cloud Operations Global Cloud Services should be a professional passionate about delivering quality solutions to customers and dedicated to providing customers with a great experience. This position is responsible for the success of the Cloud Operations and Support Team in installing and supporting a customers solution within the Company Cloud environment. What you will be doing Qualifications: Must have a bachelor s degree 10+ Years of total experience with a minimum of 4+ years of managing teams Broad knowledge of Cloud Hosting technologies 4+ years customer, and end user support experience ITIL/ITSM Certifications preferred Strong troubleshooting and problem-solving skills PMP/Prince Certification preferable Practical knowledge of Incident/Change/Problem Case management Experience generating report via MS Excel/Power Bi preferred What will make you successful Responsibilities: The Cloud Operations Manager is primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer s Applications Infrastructure Oversee day-to-day operations, escalations, ticketing, and communications with all customers. Supervise a 24x7 Tier1 Network Operation Centers (NOC) shift operations and personnel Responsible for managing production incidents, outages, SLA, uptime, service availability, root cause analysis Generate key reports and metrics for Management - System uptime, Service level agreements, Initiate internal OEM audits and close audit observations. Coordinating supporting incident handling recovery Ensure close monitoring of Network devices Define and maintain safeguard the security, integrity, and confidentiality of all customer data Define and maintain the availability of the Company Cloud environment Define and maintain the process and procedures used by the Company Cloud operations teams Take an active role in Employee Performance Management, Capacity Planning Feedback Take an active role within the Company Cloud Leadership Team to define and implement goals, projects, policies and procedures consistent with Company s standards and culture Establish and maintain appropriate training and education plans for all Company Cloud Operations Team members Ensure that Company Cloud services are rendered in a manner that is consistent with Company Softwares standards and culture; where appropriate, coordinate with other departments to define new standards Evaluate, recommend, and implement standards for Company Cloud offerings Participate in Company management activities and initiatives as directed by senior management Hyland s Offering We re proud of our culture and take employee engagement seriously. By listening to employees feedback, we re able to provide meaningful benefits and programs to our workforce. Learning Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning Development department supporting our employees. RD focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated RD Education Services department to help you grow. Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs Community Engagement Volunteer time off (12h/year). Diversity Inclusion employee resource groups, inclusion benefits and policies Niceties Events snacks and beverages, employee referral program, birthday, baby gifts, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Lead and develop maintenance staff, and ensure proper execution of maintenance and repair of production machines in a segment or facility equipment for plant buildings as assigned. Ensure adherence to standards, guidelines and processes to ensure safe and effective utilization of machines and equipment. Plan, schedule and maintain principle maintenance programs with respect to specific maintenance cycles. Monitor effectiveness of maintenance and repair activities, coordinate respective resources and processes. Support Maintenance Technicians, and ensure achievement of agreed performance standards. Manage service provider and continuously check for achievements of service level agreed, if required. Your Qualifications Vocationally trained in Technical 3 to 5 years Your Contact Schaeffler India Ltd. Gauri Somwanshi For Keywords: Experienced; Team Leader (Production); Full-Time ; Unlimited ; Production; Job Segment: Facilities, Maintenance, Operations, Manufacturing

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role: ServiceNow SLO Consultant Location: Pune / Mumbai / Bangalore / Chennai Skills Required: Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Service Level Objective) module is must. Strong analytical and scripting skills across Client and Server-side scripting. Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications: Servicenow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) Servicenow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Hybrid work culture.

Description & Requirements Introduction: A Career at HARMAN Digital Transformation Solutions (DTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions. Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility Empower companies to create new digital business models, enter new markets, and improve customer experiences About the Role We are seeking an experienced professional to join our team in the domain of MIM. What You Will Do Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. Ensures contractual service support requirements are understood and managed. Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Facilitates Harman standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc Compiles, analyzes, and reports statistical data and trends relating to service level compliance and operational effectiveness. Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. What You Need Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLAs and how they contribute to client service expectations What Makes You Eligible Educational background - B.E/B.Tech/M.Tech or Relevant Qualification What We Offer Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.). Professional development opportunities through HARMAN University s business and leadership academies. An inclusive and diverse work environment that fosters and encourages professional and personal development. Be Brilliant employee recognition and rewards program. You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today ! You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today! HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.( www.harman.com )

Location - Gurugram (On Site) Responsibility Responsible for onboarding Private clients for Global Onboarding function based in India. (supporting the transition of Private onboarding to India from local entities and also in building the sufficient regulatory capacity to perform on ongoing AML requirements of SAXO, ongoing due diligence (ODD) , CTF and Tax client evaluations. Individuals should have experience in performing Enhanced Due Diligence. Candidates must possess a thorough understanding of documentation related to the source of funds and source of wealth for verifying the financial backgrounds of our customer Conduct performance reviews for the Team. Streamline and optimize onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures and work instructions. To identify and escalate potential areas for process improvement and system automation with focus on enhancing the client experience; Take part in insourcing of onboarding tasks from regions and integrate into day-to-day work for the teams when requested. Actively ensure that onboarding engages positively with any stakeholders and maintain a high service level at all times. To meet the SLA s for processing the incoming cases and meet the agreed Quality standards; To work with key internal stakeholders within the Global Onboarding & KYC teams; To comply with Saxo Group s prevailing Security Policy and Business Procedures. To take ownerships of implementation of new features and incorporation of new rules and regulations of the team s working processes; Mandate Education: Graduate or other equivalent degree. Minimum experience required 3 to 5 Years. Should be able to multitask among core onboarding activities and related admin tasks with reasonable efficiency and accuracy. Should have relevant experience in KYC, Ongoing Due Diligence, Performing EDD & Onboarding. Good Communication (Verbal and written). We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job we offer an opportunity to invest in your future!

About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring IP Firewall on Cisco FTD + Firepower + ASA is mandatory Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

What you ll do: Provides the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. "A.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders. B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided. C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail. D. Highlight any discrepancy in price, ship to locations, legal entity, etc. to customer/site stakeholders and ask for an amended PO. E. Analyses, qualifies, and completes Change Order Requests F. Expedites orders to prevent customer line-downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner. G. Provides product information or leverages internal resources to fulfill requests. H. Update SOs to reflect the date of corresponding POs for indent sales orders. I. Proves to be highly accurate, reliable, and timely on activities delegated by the Sites. J. Maintains accurate and organized order files, and order acknowledgments. K. Proactively communicates in a timely manner with external customers about the order verification, order status, pricing, and shipment status. L. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs, and communicate special handling requests. M. Archive Purchase order Sales order acknowledgment in a central repository to fulfill compliance requirements. N. Process orders and quotes in accordance with service-level agreements with site stakeholders. O. Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers requirements. P. Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solving. Q. Fosters an environment that promotes Eaton s goals and philosophy, encourages continuous improvement, and builds stakeholder relationships. R. Should have experience working in rotational or fixed night shifts. S. Should be able to Multitask and efficiently maneuver through different processes T. Should be able to train and impart process knowledge to the new hires. U. Should be able to suggest process improvement ideas. V. Should be able to support non-core but important various reports to sites & stakeholders. W.Should be able to act as a SPOC for micro sub-processes." Qualifications: Graduate/Postgraduate Minimum 3 years experience in Customer Service, Call center atmosphere and or Materials related field. Skills: "1. Understanding of Eatons business processes & systems 2. Data entry skills, including proofreading 3. Knowledge of ERP (Oracle), business intelligence platforms (Power BI, QlikView), order management (including MFG/PRO & Pharos) software programs 4. Microsoft office (Excel, Word, PowerPoint 5. Keyboarding skills required typing and 10-key. Minimum speed 35 WPM 6. Solid understanding of markets (customers, end customers, and competitors) and how our products service those markets. " "1. Organization and time management skills 2. Mathematical skills 3. Reasoning ability 4. Problem Solving Skills 5. Phone skills and customer communication skills 6. Out-of-the-box thinking 7. Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities. 8. Understanding of Eaton Business Excellence Award (EBEA) requirements"

Jul 18, 2025 Location: Bengaluru Designation: Senior Consultant Entity: Deloitte Touche Tohmatsu India LLP Key Responsibilities may include: Solution Design and Architecture Support development of RFP response, end-to-end solution approach, storyboards, Total Cost of Ownership (TCO) analysis, and review pricing model inputs/deal shaping. Contribute to the creation of differentiated deal structures and commercial models, embedding multitower synergies during solutioning. Contribute to development of estimation frameworks and pricing model frameworks. When needed, help provide feedback on key contracting terms and Service Level Agreements (SLAs) under the guidance of senior architects. Client Interaction and Collaboration Help leadership articulate integrated solutions to clients by participating in development of solution presentations. Assist in the creation of value propositions for client requirements. Support the solution team during client discussions, orals, and due diligence. Internal Coordination Collaborate closely with all stakeholders of the pursuit. Participate in solution review meetings with internal stakeholders. Work closely with Transition and delivery teams on delivery feedback loop. Collaborate with other industry Subject Matter Experts on development of business-aligned metrics, such as Business Level Agreements (BLAs) and Experience Level Agreements (XLAs). Qualifications Senior Consultant Education (Undergrad or Masters): MCA, BCA, BE/BTech in CS, IT, or any Business major 6-8 years of experience Focused on quality results (analyses and deliverables) (Preferred) Multi-tower experience with solutioning and commercial models Strong analytical and consulting skills, including experience in supporting business case development and analyzing data to drive decisions Knowledge of GCC, Captive, BOTT, AMS/IMS/CMS/BPaas solution tenets and solution integration Written and oral communication skills with the ability to put together cohesive decks Advanced Excel skills Able to work in a fast-paced environment and manage multiple priorities Location: India

Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management. Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

What you ll do: About the position: Lead and manage Eaton India Electricals Power distribution business strategy providing business and operational leadership to the sales team. Define the win zone by geography and market segment and provide leadership and guidance to the team members by formulating and executing the growth strategy focused on various sales segments. The prime responsibility is to ensure that Eaton meets the agreed budget targets for sales and service growth and profitability in the defined region while applying Eaton standard work practices as defined by Eaton Business System Drive revenue & increase market share of Eaton Power distribution business like Low voltage products like (MCCB, MCB, RCB, ACBs etc) & relatively new Medium voltage products like VCBs RMUs etc). The key responsibilities for the role are as follows: Develop, own and execute PD sales strategy for the power distribution of Low voltage & medium voltage products. Own the strategic planning and profit plan (Annual budgeting) process for the PD Sales in India. Responsible for key customer relationships, key job negotiations, and commercial issues to maximize customer affinity and business effectiveness. Identify and build the target segments and key customer accounts to support the growth initiatives as per Strat plan and Profit Plans. Responsible for promotions, channel programs, association networking and lead process to maximize the pipeline for growth and return on sales. Coordinate Eaton s response to commercial issues and lead activities to ensure a prompt response. Support the development of a locally relevant pricing/positioning strategy to maximize price realization and provide input to the centralized price team to improve the opportunity hit rate. Drive local coordination of the tendering process, leveraging the centralized bidding team to meet local customer (utilities, Power houses) expectations. Work with commercial marketing to establish the growth strategy and sales direction for PD business in India. Support/Assist in the development of localized sales tools and marketing material for the Indian market. Develop Service network in PD to improve after-sales service and customer service level. Hire, review, on-board, train and motivate direct reports to accomplish specific sales & Service objectives. Act appropriately to ensure that employees are treated fairly; guide discipline/performance management process as necessary. Lead and Develop team, succession plan, bench strength for future growth. Provide leadership to the Sales & Service team in meeting / exceeding financial and aspirational goals. Qualifications: Bachelors degree in Engineering (B.E.). Over 20 years of experience in the electrical industry. Skills: Expertise in product knowledge, market trends, and emerging technologies. Strategic mindset, leadership capabilities, and strong customer relationship management.

What you ll do: Primary Function: Deliver Microsoft 365 services and application support for Eaton, ensuring alignment with Eaton Corporation IT Security policies and standards. Work together within and between teams to improve service delivery and user experience. Function of the Role: Analyze, diagnose, and fix Microsoft 365 applications and administration issues. Work on tickets and meet service level agreements for resolving incidents, requests, and tasks assigned as part of ticket types. Ensure adherence to defined policies and procedures related to end-user client security and infrastructure. Job Responsibilities: Support and maintain Microsoft 365 SaaS applications like Outlook, OneDrive, Copilot, Teams, including user licensing and authorization. Provide user support for Microsoft 365 queries, ensuring customer service and compliance standards. Follow IT Service Management processes, including incident, request, and asset management to meet SLA targets. Enhance and configure Microsoft 365 cloud services, including Exchange Hybrid and Entra ID. Fulfill incidents and requests while ensuring SLA compliance and timely resolution. Document processes and troubleshooting for internal knowledge sharing. Qualifications: Bachelor s Degree 0 to 2 years IT experience Skills: Basic understanding of Microsoft 365, Azure, and Active Directory. Familiarity with authentication protocols like SSO and MFA. Strong problem-solving and communication skills. Willingness to learn and adapt in a dynamic environment. ITIL foundations certification (Preferred)

Drive attainment of all sales targets for the territory Execute achievement of value volume targets for the year. Lead achievement of Numeric and Weighted Reach Target of the territory together with development of key dealers. Own up Tinting machines across the territory Action out the booking, installation and successful nurturing of Tinting Machines across outlets in the territory. Driving performance of trade schemes and on ground promotions for the territory Analyse and understand all the trade schemes and on ground promotions. Communicate the trade schemes and on ground promotional activity briefs to the relevant stakeholders. Manage and engage all dealers within the territory Conduct credit risk assessment of every dealer. Manage the receivables for all dealers. Carry out the broad inventory management for the dealers. Engage in cross functional liasoning within the organization Execute cross function interaction with commercial, CFA and other stake holders to ensure defined service level for his dealers.

Territory Sales Manager - Mumbai 1 Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Territory Sales Manager - Mumbai 1 Tata Consumer Products Limited [[Territory Sales Manager - Mumbai]] What are the Key Deliverables in this role ? Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Increase distributor footprint, effectively engage distributor with complete adherence to process compliances. Prepare market execution plan (day-wise MJP) & submit weekly reports. Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines. Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery. Co-ordination with Finance team for accounts settlement and claims management. Innovation and Learning Build capability of the indirect sales force by communicating and reviewing their delivery against expectations and enhancing their sales skills by conducting market work with them & regular training.

Job Description What are the Key Deliverables in this role ? Financial Outcomes Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Customer Service Increase distributor footprint, effectively engage distributor with complete adherence to process compliances. Prepare market execution plan (day-wise MJP) & submit weekly reports. Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Internal Processes Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines. Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery. Co-ordination with Finance team for accounts settlement and claims management. Innovation and Learning Build capability of the indirect sales force by communicating and reviewing their delivery against expectations and enhancing their sales skills by conducting market work with them & regular training.

Job Description Drive Primary & Secondary Sales in the territory in line with the business objectives of the company o Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory o Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Build capability of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management.

What are the Key Deliverables in this role ? Financial Outcomes Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Customer Service Increase distributor footprint, effectively engage distributor with complete adherence to process compliances. Prepare market execution plan (day-wise MJP) & submit weekly reports. Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Internal Processes Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines. Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery. Co-ordination with Finance team for accounts settlement and claims management. Innovation and Learning Build capability of the indirect sales force by communicating and reviewing their delivery against expectations and enhancing their sales skills by conducting market work with them & regular training.

What are the Key Deliverables in this role ? Financial Outcomes Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Customer Service Increase distributor footprint, effectively engage distributor with complete adherence to process compliances. Prepare market execution plan (day-wise MJP) & submit weekly reports. Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Internal Processes Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Claim management - Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines. Timely review/ communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion, delivery. Co-ordination with Finance team for accounts settlement and claims management. Innovation and Learning Build capability of the indirect sales force by communicating and reviewing their delivery against expectations and enhancing their sales skills by conducting market work with them & regular training.