1656 Service Level Jobs - Page 6

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Lead and mentor a team of IT Analysts responsible for: Configuring, deploying, maintaining, and supporting computer workstations, laptops, printers, mobile devices, tablets, phones, cloud Virtual Machines (VMs), databases, and telecommunications equipment. Troubleshooting basic network connectivity and Wi-Fi issues. Diagnosing and resolving end-user issues related to application software and operating systems, including problem classification and prioritisation. Performing scheduled updates and patch management for operating systems, firmware, and software. IT Service Management Oversee Incident, Request, Asset, and Configuration Management processes with adherence to agreed Service Level Ag...

Overcoming challenges and executing flawless technical activities You ll oversee the repair and maintenance of Engineering Systems and Equipment, as well as undertake routine inspection, inventory, and documentation of these systems. Ensuring smooth day-to-day operation is a responsibility that requires leadership skills. You ll demonstrate this by overseeing our electricians/ technicians and their scope of work. Delivering complete and accurate facility management reports is another requirement that you must meet consistently. You will assist in hitting financial targets and other goals set by the senior facilities manager, achieving key performance indicators, and meeting service level agr...

Monitor day to day technical operations activity for the site. Support to ensure adequate supply of materials including Electrical, plumbing, Carpentry Coordinate with the landlord team to ensure compliance with statutory regulations on fire, health and safety standards & building management Coordinate with vendor staff & staff on site to ensure the smooth operation Routinely inspect the building, have regular walk arounds and raise tickets for closure of the identified snags on a daily basis Assess & analysis of the readings for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc Support the asst manager-...

Strategic Leadership Establishing the project vision, objectives, and success criteria Aligning project goals with broader organizational strategy Making high-level decisions that impact project direction Managing stakeholder expectations and relationships Project Management Overseeing the complete project lifecycle Developing and managing project scope, timeline, and budget Allocating resources effectively across project components Identifying and mitigating risks throughout the project Team Leadership Building, developing, and leading cross-functional project teams Delegating responsibilities to team members and project managers Providing mentorship and guidance to team members Creating a ...

Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Responsibilities Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with ...

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll als...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up fo...

A Facility Manager is responsible for overseeing the maintenance, operation, and management of buildings, facilities, and infrastructure within an organization. Their primary goal is to ensure that the facilities are well-maintained, safe, and efficient in supporting the organizations operations. Here are some key responsibilities and tasks typically associated with the role of a Facility Manager:Maintenance and Repairs: Ensuring that buildings and facilities are properly maintained and in good working condition This involves developing and implementing preventive maintenance programs, scheduling repairs, and coordinating with maintenance staff or external vendors. Facility Operations: Manag...

Job Description • Develop and execute comprehensive demand planning processes that incorporate sales forecasts, market trends, and historical data. Collaborate closely with sales, marketing, and finance teams to gather input and insights for demand forecasting. • Utilize statistical models and Kinaxis tools to analyze data and forecast future demand accurately. Monitor and analyze inventory levels to ensure optimal stock levels while minimizing excess inventory and stock-outs. Identify and mitigate risks related to demand forecasting and inventory management. • Lead monthly demand planning meetings to review forecasts and adjust plans as necessary. Continuously improve demand planning proces...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...

About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: inform the custo...

The Client Support Specialist acts as a support resource to our customer base utilizing our products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with our product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of our software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all c...

Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment as per departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental gu...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...

About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: inform the custo...

Overview This role will help to enable accelerated growth for PepsiCo by building pipelines, aligning data, building Visualization, and performing predictive and prescriptive analytics approaches for PepsiCo to drive actionable insights for the North American market. Key responsibilities will be to build and manage data to be used for analytics, report creation, data Visualization projects, and designing automation processes Responsibilities Ownership of ongoing maintenance and creation of new dashboards Rigorous Excel experience, Multiple Data Systems - For Analytics like Bobj, RSI, Retail Link, Circana, etc. Good with Data Analytics & Analysis, CPG /Retail Experience must, Experience with ...

Position: Sr. Engineer - DevOps with AWS Cloud Job Description: Technical Skill Experience working on AWS, Kubernetes Orchestration and EKS. Must have 6+ years of Production Env. Experience. Exp. with infra-automation using Terraform| CloudFormation | Ansible. Exp. working on Linux environment with at least one scripting language. Exp. of CI/CD pipeline using Jenkins, Harness l ArgoCD Exp. in Application Performance Monitoring tools such as Datadog, Instana, Grafana, Splunk, PagerDuty, Pingdom and Cloud Watch. Good to know and at least hands on experience on DevOps and Cloud Operation Process and Agile Release Processes, and L2/L3 Ticketing process and experience in SRE role. Should have exp...

Position: Sr. Engineer - DevOps with AWS Cloud Job Description: Technical Skill Experience working on AWS, Kubernetes Orchestration and EKS. Must have 6+ years of Production Env. Experience. Exp. with infra-automation using Terraform| CloudFormation | Ansible. Exp. working on Linux environment with at least one scripting language. Exp. of CI/CD pipeline using Jenkins, Harness l ArgoCD Exp. in Application Performance Monitoring tools such as Datadog, Instana, Grafana, Splunk, PagerDuty, Pingdom and Cloud Watch. Good to know and at least hands on experience on DevOps and Cloud Operation Process and Agile Release Processes, and L2/L3 Ticketing process and experience in SRE role. Should have exp...

Location: GIBS Minds Valley , Bannerghatta Road, Bangalore Role Overview: The Campus Manager will be responsible for the effective administration and smooth functioning of the GIBS Global Campus. This includes managing day-to-day operations, compliance, facilities, and people. In addition, the role will actively contribute to sales, marketing, and branding initiatives to support student admissions, corporate training, and institutional growth. Key Responsibilities: Campus Administration & Operations: Oversee daily campus operations including facilities, infrastructure, housekeeping, transport, canteen, and security. Ensure compliance with institutional policies, accreditation requirements, a...

This is where your work makes a difference. At Baxter, we believe every person regardless of who they are or where they are from deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

In this role, you are the single point of contact for local leaders in a specific geographic or plant location. You manage the interactions between business stakeholders and sourcing teams and collaborate across the manufacturing, supply chain and the commercial business. You also manage the local implementation of regional and/or global projects. How you will contribute You will execute the daily procurement agenda by acting as the single point of contact for the procurement function at a site, in a country or country cluster, and will oversee the daily interaction with plants, supply chain, commercial teams, quality assurance, sourcing teams and suppliers You will also deliver service-leve...