1182 Service Level Jobs - Page 5

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: AVP Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Call s with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Apprentice Role for Non-Technology hiring 2025 - 2026 Location: Pune, India Role Description We are seeking a highly motivated and detail-oriented Intern to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team. Your key responsibilities Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests. Performance research in order to find debitors and creditors and process as per the guidelines. Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system. Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies. Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalate potential risks or fraudulent activities associated with account transactions. Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs). Ensure compliance with all regulatory and internal policies. Handle any other Adhoc projects/tasks/activities assigned by the supervisor. Ensure all your key deliverables are completed in a timely manner without any escalations. Your skills and experience German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan). Good communication skills and can interact independently with various stakeholders. Willing to work in Multiple/ rotational Shifts. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression.

We re Hiring: Admissions Officer! We are seeking a dedicated and detail-oriented Admissions Officer to join our dynamic team in Bengaluru. The ideal candidate will have a strong background in admissions processes, exceptional communication skills, and a passion for helping students achieve their educational goals. Location: Bengaluru, India Work Mode: Work From Office Role: Admissions Officer What You ll Do: Make admissions decisions in line with partner university selection criteria, English language requirements, and delegated decision-making authority Input admissions decisions into the relevant system and issue offer letters to applicants Identify and follow up on missing or additional information by liaising directly with prospective students Maintain accurate admissions records to ensure exemplary data quality, particularly for applicants requiring a CAS under UKVI regulations Handle admissions enquiries and manage cases within established service level agreements Undertake additional duties as required, aligned with the responsibilities of the role and business needs What We re Looking For: Experience working in a higher education institution , preferably involving admissions decision-making and familiarity with main clearing houses or university administration Good understanding of the Indian examination system and academic frameworks Excellent time management skills with the ability to meet established deadlines consistently Confident and professional telephone manner when interacting with applicants and stakeholders Strong communication skills , with an excellent standard of spoken and written English Positive, can-do attitude with a high level of initiative and problem-solving ability Ability to perform under pressure , multitask effectively, and maintain accuracy High personal standards , with honesty, integrity, and a conscientious approach to work Motivated and energetic , with a professional and determined mindset Job Category: Business Support Contract Type: Full-Time Location: Bangalore India Language: English Division: Business Support Organization: Uniquest Assigned Recruiter: [email protected]

Join us as a Customer Service & Operations Credit Analyst We ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs Specialising in Credit Operations, you ll respond to queries from customers and stakeholders promptly within agreed timelines This is a chance to build on your credit skills and experience in an engaging and fast-paced environment Were offering this role at senior analyst level What youll do As a Customer Service & Operations Credit Analyst, you ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In addition, you ll: Review documentation including loan applications, disclosures, and credit evaluations Authorise and investigate all credit operations transactions Collect and analyse the required information from the customers and businesses Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills youll need To succeed in this role, you ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You ll also have the ability to adapt to fast-paced environments and you ll have effective organisation skills to deliver to deadlines. You ll also need: Customer service abilities along with customer and industry knowledge An awareness of changes in trends, policies, and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Hours 45 Job Posting Closing Date: 04/08/2025

ASSOCIATE, MIDDLE OFFICE REPRESENTATIVE I We re seeking a future team member for the role of Associate, Middle Office I to join our Middle Office Operations team. This role is located in Pune, MH HYBRID role. In this role, you ll make an impact in the following ways: Independently provides accounting and trading support activities for funds of higher complexity. Performs reviews of more complex documents processed from across the Bank to confirm compliance with established processes and procedures. Reviews work of more junior colleagues and provides technical assistance on complex matters. Independently performs complex functions supporting accounting, trading and client services activities including book-keeping and data review. Reviews high volume of documents to ensure processors followed established procedures and took on minimal risk. Leverages strong knowledge of processes of procedures to confirm findings. Reviews findings of more junior staff. Tracks fund data and trades. Maintains records of high complexity in accordance with department policies and procedures. Provides requested data to team members as necessary. Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements. Escalates external errors. Correction of internal errors is at the discretion of the client. Independently reviews for exceptions and may provide guidance to more junior level team members. If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken. Prepares system-generated reports or templates consisting of multiple or advanced data sets and conducts general data validation and reconciliation. Reviews work of junior team members. No direct reports. Provides guidance to less experienced Middle Office support staff, as needed. Responsible for the quality and completion of own work. To be successful in this role, we re seeking the following: Bachelors degree in finance or the equivalent combination of education and experience is required. 3 plus years of total relevant work experience preferred

At ServiceNow, we make work better for everyone including our own employees- We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees- Win as a Team is part of our culture, and we aspire to wow our customers- We stay hungry and humble and focus on creating belonging- Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change- With our vision and dedication for a better future already underway- Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well- From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs we want to help you take care of yourself and your loved ones- Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most- Flexible working culture to support the balance you need in both work and life- Parental leave programs- Childcare and caregiving benefits- A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program- A global, cross-functional mentoring program- We also have team building activities, various employee belonging groups, volunteering, and community outreach programs- What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work- The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities- You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service- Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively- Comfortable presenting to all levels of management, including C-Level stakeholders- Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers- Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs- Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects- Facilitate summary status reports, including monthly performance reviews and quarterly service reviews- Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements- Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely- Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change- Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution- Act as an escalation point for customer impacting business critical issues- To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision.making, or problem.solving. This may include using AI.powered tools, automating workflows, analyzing AI.driven insights, or exploring AIs potential impact on the function or industry. 10.12 yrs of experience with 2+ years of customer.facing experience Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions. Ready to work on weekends. Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. Excellent written and oral communication skills Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience

We re seeking a future team member for the role of Associate, Middle Office II to join our Middle Office team- This role is located in Pune/Maharashtra -Hybrid- In this role, you ll make an impact in the following ways: Middle Office - S4Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters- Leads the daily activities of a Middle Office support team servicing multiple funds- Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting- Supervises the tracking of fund data and trades, as well as the maintenance of records- Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team- Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements- Reviews error reports from more junior team members and provides feedback- Ensures error reports from support staff comply with service level agreements before they are shared with Middle Office teams- Escalates external errors- Correction of internal errors is at the discretion of the client- Reviews for exceptions- If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken- Checks exceptions identified by more junior level team members- Dictates how support team handles incorrectly managed exceptions and enforces adherence to procedures- Leads team in preparing system-generated reports- Sets standards for teams report output to be shared with client teams- Coordinates review of reports and the sharing of reports with Middle Office teams- Reviews work of junior team members- Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency- Supervises a team of Middle Office support staff- May be responsible for specific supervisory review and approval actions-Supports the achievement of team objectives- High school/secondary school or the equivalent combination of education and experience is required- Bachelors degree a plus, mutual fund industry background preferred- 3-5 years of total work experience preferred- Experience in accounting support or the mutual fund industry preferred-- To be successful in this role, we re seeking the following: Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations- Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional- Review and check work of other Client Processing Support staff and help resolve escalated issues- May be responsible for allocating and checking work of other team members- May be responsible for specific supervisory review and approval actions- Responsible for the quality and completion of own work-

We re seeking a future team member for the role of Associate, Middle Office Representative II to join our Middle Office Operations team- This role is located in PUNE, MH HYBRID- In this role, you ll make an impact in the following ways: Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters- Leads the daily activities of a Middle Office support team servicing multiple funds- Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting- Supervises the tracking of fund data and trades, as well as the maintenance of records- Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team- Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements- Reviews error reports from more junior team members and provides feedback- Ensures error reports from support staff comply with service level agreements before they are shared with Middle Office teams- Escalates external errors- Correction of internal errors is at the discretion of the client- Reviews for exceptions- If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken- Checks exceptions identified by more junior level team members- Dictates how support team handles incorrectly managed exceptions and enforces adherence to procedures- Leads team in preparing system-generated reports- Sets standards for teams report output to be shared with client teams- Coordinates review of reports and the sharing of reports with Middle Office teams- Reviews work of junior team members- Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency- Supervises a team of Middle Office support staff- May be responsible for specific supervisory review and approval actions- Supports the achievement of team objectives- To be successful in this role, we re seeking the following: Bachelors degree or the equivalent combination of education and experience is required- Masters degree a plus, mutual fund industry background preferred- 4-5 years of total work experience preferred- Experience in accounting support or the mutual fund industry preferred--

Middle Office - S4Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters- Leads the daily activities of a Middle Office support team servicing multiple funds- Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting- Supervises the tracking of fund data and trades, as well as the maintenance of records- Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team- Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements- Reviews error reports from more junior team members and provides feedback- Ensures error reports from support staff comply with service level agreements before they are shared with Middle Office teams- Escalates external errors- Correction of internal errors is at the discretion of the client- Reviews for exceptions- If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken- Checks exceptions identified by more junior level team members- Dictates how support team handles incorrectly managed exceptions and enforces adherence to procedures- Leads team in preparing system-generated reports- Sets standards for teams report output to be shared with client teams- Coordinates review of reports and the sharing of reports with Middle Office teams- Reviews work of junior team members- Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency- Supervises a team of Middle Office support staff- May be responsible for specific supervisory review and approval actions-Supports the achievement of team objectives- High school/secondary school or the equivalent combination of education and experience is required- Bachelors degree a plus, mutual fund industry background preferred- 3-5 years of total work experience preferred- Experience in accounting support or the mutual fund industry preferred-- To be successful in this role, we re seeking the following: Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations- Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional- Review and check work of other Client Processing Support staff and help resolve escalated issues- May be responsible for allocating and checking work of other team members- May be responsible for specific supervisory review and approval actions- Responsible for the quality and completion of own work-

We re seeking a future team member for the role of Associate, Middle Office I to join our Middle Office Operations team- This role is located in Pune, MH HYBRID role- In this role, you ll make an impact in the following ways: Independently provides accounting and trading support activities for funds of higher complexity- Performs reviews of more complex documents processed from across the Bank to confirm compliance with established processes and procedures- Reviews work of more junior colleagues and provides technical assistance on complex matters- Independently performs complex functions supporting accounting, trading and client services activities including book-keeping and data review- Reviews high volume of documents to ensure processors followed established procedures and took on minimal risk- Leverages strong knowledge of processes of procedures to confirm findings- Reviews findings of more junior staff- Tracks fund data and trades- Maintains records of high complexity in accordance with department policies and procedures- Provides requested data to team members as necessary- Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements- Escalates external errors- Correction of internal errors is at the discretion of the client- Independently reviews for exceptions and may provide guidance to more junior level team members- If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken- Prepares system-generated reports or templates consisting of multiple or advanced data sets and conducts general data validation and reconciliation- Reviews work of junior team members- No direct reports- Provides guidance to less experienced Middle Office support staff, as needed- Responsible for the quality and completion of own work To be successful in this role, we re seeking the following: Bachelors degree in finance or the equivalent combination of education and experience is required- 3 plus years of total relevant work experience preferred

Join our Team About this opportunity: We are looking for a dynamic and dedicated individual to join our team as an Automated Operations Engineer. In this role, you will be responsible for coordinating, supporting, managing, and executing 1st level proactive and reactive maintenance activities. As an integral part of our team, your contribution will help ensure we provide customers with continuous and consistent services that perform to Service Level Agreement (SLA) standards. What you will do: - Monitor services and manage events at the 1st level. - Assess trends identified from customer complaints. - Manage and resolve incidents at the 1st level. - Escalate and track security incidents. - Initiate problem management and support corrective maintenance execution. - Monitor and improve customer experience based on use cases. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Bangalore Req ID: 770332

Customer Service Representative - English Agent - WebBeds Customer Service Representative - English Agent Full Time - Office Based Full Time - Office Based WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business. What makes us stand out We are a wholesale global travel organisation We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries We partner with over 430,000 properties in more than 15,000 destinations We work with more than 44,000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking As a Customer Service Representative at WebBeds, you will play a crucial role in delivering outstanding customer support to our clients. Your excellent communication skills, problem-solving abilities and out-of-the-box thinking will enable you to deliver excellence. Your focus on customer satisfaction will contribute to maintaining positive relationships with our valued clients. Your strong interpersonal skills, teamwork mindset, result-driven approach, and organizational abilities will ensure effective collaboration and efficient service delivery. Key Responsibilities: Provide exceptional customer service to travel agent clients, addressing their inquiries, resolving issues, and providing accurate information. Handle client cases, including booking confirmations, amendments, and issue resolution, using problem- solving skills and out-of-the-box thinking to find effective solutions. Build rapport with clients, establishing trust and understanding to better meet their needs and enhance the customer experience. Utilize various communication channels such as phone, email, and chat to promptly and professionally respond to client inquiries. Collaborate with team members and other departments within WebBeds to ensure seamless coordination and effective problem-solving for clients. Utilize company systems and tools to access and update client information, bookings, and related documentation accurately. Follow established processes and procedures to meet service level agreements and maintain high-quality customer service standards. Demonstrate strong interpersonal skills to build positive relationships with clients and colleagues. Communicate effectively and clearly, both verbally and in writing, to convey information and instructions accurately. Work collaboratively with team members to achieve common goals and deliver exceptional customer service. Demonstrate a result-driven approach, consistently meeting or exceeding performance targets and contributing to team success. Plan and organize work effectively to manage multiple tasks, prioritize responsibilities, and meet deadlines. Exhibit excellent time management skills to ensure efficient use of resources and timely resolution of client issues. Utilize negotiation skills when interacting with clients, suppliers, or other stakeholders to achieve mutually beneficial outcomes. The skills we would like to see in your suitcase: Customer Satisfaction Score (CSAT): Regularly monitor and strive to maintain high CSAT scores through exceptional customer service interactions. Response Time: Aim to respond promptly to customer inquiries and issues, minimizing wait times and ensuring timely resolution. First Contact Resolution (FCR) Rate: Strive to resolve customer issues on the first contact, minimizing the need for follow-up interactions and enhancing efficiency. Quality Assurance Metrics: Adhere to quality assurance standards and metrics, ensuring that all customer interactions meet or exceed established benchmarks for service quality. Call Handling Metrics: Maintain optimal call handling metrics, including average handling time (AHT) and adherence to call scripts and protocols. Productivity and Efficiency: Demonstrate high levels of productivity and efficiency in managing customer inquiries and tasks, maximizing the number of cases resolved per hour or shift. Attendance and Punctuality: Maintain excellent attendance and punctuality records, ensuring consistent availability to assist customers during scheduled shifts. Feedback and Improvement: Actively seek feedback from customers and supervisors, using insights to continuously improve service delivery and personal performance. Knowledge Base Utilization: Effectively utilize internal knowledge bases and resources to provide accurate and timely assistance to customers, minimizing escalations and callbacks. Cross-Functional Collaboration: Collaborate with other teams and departments as needed to address customer inquiries or escalate issues, fostering a culture of teamwork and cooperation. Why choose us as your next destination We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation We Are WebBeds on Vimeo Not finding the Job you are looking for Subscribe for updates on upcoming job openings delivered straight to your inbox.

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Ability to empathize with customers, manage time effectively, and work independently. HSC, Diploma or equivalent and above. 0 2 years of experience (Freshe

About this opportunity: We are looking for a dynamic and dedicated individual to join our team as an Automated Operations Engineer. In this role, you will be responsible for coordinating, supporting, managing, and executing 1st level proactive and reactive maintenance activities. As an integral part of our team, your contribution will help ensure we provide customers with continuous and consistent services that perform to Service Level Agreement (SLA) standards. What you will do: - Monitor services and manage events at the 1st level. - Assess trends identified from customer complaints. - Manage and resolve incidents at the 1st level. - Escalate and track security incidents. - Initiate problem management and support corrective maintenance execution. - Monitor and improve customer experience based on use cases. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. Primary country and city: India (IN) || Bangalore Req ID: 770331

Job Overview Provide comprehensive clinical lab data expertise as part of a team to develop and maintain Laboratory Data Management (LDM) tasks for the studies awarded to IQVIA Laboratories and meets the external client data reporting needs. May be required to support the development of new systems and processes related to the electronic data transfer process, or the configuration of business rules and master data in study and laboratory information systems. Understand and comply with core standard operating procedures and working instructions. Essential Functions Capable of taking up, independently or providing inputs for, Python programming activities pertaining to ongoing study requirements or any other adhoc projects in the department Create and/or review all appropriate data management documents Understand and comply with core standard operating procedures and working instructions Develop and maintain good communications and working relationships with LDM team. Serve as back-up for other Data Team Leads Interact with internal and external team members to negotiate timelines and responsibilities Train and mentor junior staff in DM expertise Ensure service and quality meet agreed upon timelines and deliverables in data transmission agreements. Ensure quality checks performed on data files before transmission and obtain peer-review where required. Review own work for accuracy and completeness Record all evidence of the data transmission process from data file definition to closure of study Ensure that all specification and design documentation are filed and stored according to company policy Ensure the internal and external customer queries are timely addressed and resolved effectively Multiple communication styles and skill to effectively broker, audience specific [peers, senior team members, internal/external customers] business and interpersonal relationships that lead to positive outcomes and successful business results Perform other duties as directed by the functional manager Manages the delivery of projects through full data management study life-cycle, from setup to lock Supports the identification and resolution of service level issues, as well as the proactive development of contingency plans to mitigate laboratory risk Works with customers, scientific team, data managers and internal team members to manage issue escalation, workload projections, and provide technical expertise Interacts and communicates with internal and external customers to ensure that timelines are met and that data is delivered following company guidelines and regulatory compliance With guidance, manages project timelines and quality issues, and identifies and justifies out-of-scope client requests Assists internal team with data entry, review and validation of laboratory reports, and serves as back-up contact when needed Performs comprehensive quality control and edit check procedures Supports service delivery with comprehensive process and technical expertise in executing projects which includes identifying and resolving issues. Effectively works on corrective and develop preventive action plans Qualifications Bachelors Degree (B. E, B. Tech, B. Pharm): Computer Science with Software Configuration and Validation experience Req 5 years of experience in Data Management and Python Programming. Requires basic knowledge of Python Programming and Data Management procedures obtained through prior work experience or education. Equivalent combination of education, training, computing qualification and experience. Good customer-focus perspective with skill to guide customer communications and customer management. Good attention to detail to anticipate, address and/or escalate issues, with aptitude to embrace and be conduit for change. Good project and task management capabilities and ability to manage multiple projects and tasks simultaneously. Effective problem-solving skills as well as ability to proactively identifying process improvements which reduce operational costs and maintain quality. Quality conscious with high degree of ethics and integrity carrying out duties in accordance to laws, regulatory standards, and with company policies and procedures. Proficiency in Windows operating systems (user-level skills), Microsoft Office applications. Good understanding of medical, clinical research, and Lab Data Management process and terminology. Good customer-focus perspective with skill to guide customer communications and customer management. Good attention to detail to anticipate, address and/or escalate issues, with aptitude to embrace and be conduit for change. Good project and task management capabilities and ability to manage multiple projects and tasks simultaneously. Effective problem solving skills as well as ability to proactively identifying process improvements which reduce operational costs and maintain quality. Quality conscious with high degree of ethics and integrity carrying out duties in accordance to laws, regulatory standards, and with company policies and procedures. Proficiency in Windows operating systems (user-level skills), Microsoft Office applications. . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

Sr Technical Support Specialist As a Sr Technical Customer Support Specialist/ Technical Support Specialist, you are a key point of contact for our customers and an escalation point for the rest of the customer support team, providing product and service information and resolving any issues our customers experience with accuracy, efficiency, and enthusiasm. Responsibilities Manage shift schedules for team members and assign/distribute the daily workload to specific employees based on their role, skill, and the complexity of the work. Expertise in Vulnerability remediation using WinForms, C#, .Net, Asp.Net.Node.JS & JavaScript. Manage process changes, ensuring smooth implementation within the team and maintaining continuous business continuity . Experience in handing Incident Management, Request Managements using ServiceNow. Provide first-level escalation support to the team in case of exception management. Oversee shift handover processes, including sharing and documenting any crucial updates for incoming shifts and shift leads that affect operations. Troubleshoot technical issues pertaining to our product and integrations, including root cause analysis, investigative work tied to software issues, and escalation to our engineering team when necessary. Ingest all escalations, reproduce reported bugs, identify quick fixes, and document learnings on investigating, diagnosing, troubleshooting, and triaging issues. Provide detailed and researched information when escalating issues to developers, including logs, context, and preliminary diagnostics. Provide Product Managers with insights related to issues and trends to inform the roadmap and feature investments when requested to do so. Analyze and resolve tickets based on the service level, ensuring adherence to SLAs, and escalate issues as required. Actively engage with customers, maintaining excellent written and verbal communication skills. Answer customer concerns quickly with accurate information via email, live chat, and phone. Deliver accurate, complete, and valid information using our methods and tools. Enjoy the hunt to track down a bug or issue and be energized by fixing this for all similar users going forward. You may be a good fit if you: Prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment. Handle complex situations and concepts and explain them clearly to others. Are experienced in troubleshooting & triaging customer issues, escalating to product & development teams any product issues or gaps, and owning through to resolution. Have a strong attention to detail. Willing to become a subject matter expert in our portfolio of products Have some insurance knowledge (nice to have, but not needed). Have experience with high-volume product support. Have excellent organizational skills, including a good sense of priority management and the ability to easily adapt to change. Ability to work on a rotational schedule with flexibility for late night work schedule. Minimum Qualifications High school diploma or equivalent required. For Senior Tech support role (4-5 years)/ For Tech Support role (2-4 years) experiences required on the above responsibilities. Ability to work independently. Excellent PC skills, experience using MS Office, MS Outlook, Excel and Azure Dev Ops. Must be able to work variable shifts required for a 24x7 operation. Excellent attention to detail and organizational skills. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Business Support Hours: 5.30pm - 2.30am IST

As Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team and will be learning very quickly. You will be trained in: Microsoft Products We will ensure you can master Word, Excel, PowerPoint, MS-Projects tools from Microsoft with a high level of confidence as is required in your role; Companys Tools You will receive training with Tools such as SysAid, Kimble, and Smartsheets so that you can execute your role effectively and efficiently; Companys Approaches You will learn how to support our clients and the services we offer and what your role in the process is; SAP, AWS Solutions You will understand the terminology, what it does, what challenges there are and how what we do fits into that; You will be working primarily from home and when required the companys office. Responsibilities : Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure. Perform diagnostics of tickets and their status by client and other criteria Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources. Provide customer-focused 1st line support as part of a team aiming to resolve issues at the first point of contact. Provide ticket analysis, reporting, and follow up based on Service Level Agreements (ticket response and resolution times). Preparing Client Service Reports in line with agreed formats; Collation of internal KPI metrics in line with agreed formats Support the Service Delivery Manager and/or PMO in the execution of his/her tasks; In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery Qualifications Prior Service Desk Experience You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting; Command authority naturally You don t need borrowed power to enlist the help of others you just know how to do it you are optimistic and are viewed in a favorable light and are valued by the organizations you work for; Possess quick-shifting abilities, knowing what to note and what to ignore The latter is more important since there s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data; Set, observe, and re-evaluate priorities frequently You focus and prioritize by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input; Ask good questions and listen to stakeholders Great analysts/administrators don t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders; Do not use information as a weapon or a means of control You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they ll do with it. You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat): Possess expertise in service desk management You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that the company operates in, the tools we operate, and the approaches we deploy that gives you a natural authority and solid strategic insight; Exercise independent and fair consensus-building skills when conflict arises But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole; Cultivate and rely on extensive informal networks inside and outside to solve problems that arise You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them); Look forward to going to work You believe that client support is an exciting challenge that s critical to success: you view service desk support and management as a career and not a job, and you treat it like so by seeking additional training and education. Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

As a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty. As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world. YOU MUST HAVE Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) WE VALUE Bachelors degree in Engineering or a related field Strong leadership and team management skills Customer-focused mindset Ability to drive change and innovation Results-oriented approach Strong business acumen YOU MUST HAVE Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) WE VALUE Bachelors degree in Engineering or a related field Strong leadership and team management skills Customer-focused mindset Ability to drive change and innovation Results-oriented approach Strong business acumen Key Responsibilities . Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working Minimum 10+ years of experience in similar domain Key Responsibilities . Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working Minimum 10+ years of experience in similar domain

ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) Key skills & Experience (Field Service Engineer) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain. Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) Key skills & Experience (Field Service Engineer) - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain. Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working - Minimum 2-4 years of experience in similar domain

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor or master level degree in accounting, finance, business, economics or other relevant professional designation (CFA, CGA, CMA, CA, CPA); Any 1-2 years experience in Financial Services with an exposure Operations processing is preferred. Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge. Comfortable with the Microsoft Office suite, specifically Excel Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Production of daily operational deliverables in line with client service level agreements. Support the conversion of any new clients and existing migrations in line with our standard operating model. Configuration and maintenance of interfaces that are used to capture transaction data. Work with internal and external clients to resolve any open trade capture issues Verifying test results for all in house system enhancements Summarize current shift challenge and handover outstanding task to next shift personnel

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor or Master level degree. 4+ years in Financial Services with experience in leading people Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge. Excellent communication skills. Strong customer service skills Experience mentoring and coaching staff. Knowledge of Hedge or Mutual Funds. Professional accounting designation is an asset. Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Oversee and support a team of analysts, to ensure Service Level Agreements are met in an effective and efficient fashion. Escalate client or staffing issues to your Manager in a timely manner. Work with your Manager on KRIs and KPIs and collaborate on mitigating plans around risk and resource constraints. Liaise with service providers, vendors, agents, counterparties and clients to ensure the timely resolution of issues and exceptions. Review and assess the materiality of portfolio risk with respect to unsupported cash and position differences, as part of the sign off process. Contribute towards projects and initiatives that aim to drive the business forward, as it relates to Loan Administration and processing. Engage in the migration of tasks from other locations into your team, to ensure of a seamless transition, along with the conversion or launches of any new clients, as it relates to Loan holdings. Actively engage in staff development conversations with the analyst team on a regular basis, to ensure members of the team understand their goals and continuously working towards them. Contribute to the hiring process and seek the right candidates for the team.

Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: KEY DUTIES AND RESPONSIBILITIES: Responsible for entering Benefit Annualized Rates (BAR) updates in Workday Administers Canadian benefit enrollments by updating the vendor databases as required Responsible for calculating the annual Executive Life imputes based on age and Internal Revenue Service fringe rates Responsible for updating Workday with Executive Life and Executive AD&D coverage amounts Responsible for providing monthly headcounts to our international Employee Assistance Program provider Responsible for auditing the leave process flow to ensure no gaps between integration/vendors and managers Responsible for supporting the US open enrollment system configuration, testing, and configuration issue resolution Responsible for handling all benefit census requests Responsible for ensuring there are no gaps in global benefit administration and identifying opportunities for process improvement Performs support and service on the Workday HRIS system benefit module Responds to and diagnoses problems through discussions with users (phone, email, IM) Troubleshoots HRIS benefit module issues and errors, quickly resolving them along with root causes. Uses ServiceNow ticketing system to efficiently respond to all issues, tracking steps of resolution and communication with customers, meeting service levels set out in Service Level Agreements (SLA s) Liaises between customers and Third Party vendor support when necessary Assists with creation and delivery of training material to a wide variety of audiences (end-users, technical staff, and upper management) Performs weekly audits of data and reaches out to appropriate parties to get issues resolved Performs system and testing audits for data accuracy, integrity, and functionality. Helps drive user adoption by gathering user feedback and reporting back to users so process improvements can be made Assists with testing of Workday system benefit module releases, test enhancements and fixes to the systems Assists with development of new benefit reports, metrics, and queries using Workday to support stakeholder needs GENERAL DUTIES AND RESPONSIBILITIES: Comply with Cubic s Quality Management System. Comply with Cubic Occupational Health, Safety and Environment policies and procedures. Comply with Cubic Human Resources Procedures. Comply with security in accordance with established policies and procedures of relevant organizations. BACKGROUND AND EXPERIENCE: Two-year college degree, or equivalent, in computer science or related technical field, plus a minimum of three years technical support experience providing HRIS support in a professional environment. Workday experience and some Workday learning courses or certification strongly preferred Basic knowledge of HR processes and understanding of when to adapt from standard procedures. Demonstrated capacity to communicate effectively in team settings and contribute to group problem-solving. Includes problem recognition, research, isolation, and resolution steps. Strong interpersonal, critical thinking and analytical skills. Excellent written and verbal skills, troubleshooting, organization, follow-through, and attention to detail Adaptability to a changing and fast-paced environment; able to work in a fast-paced environment both independently and as part of a team. Ability and desire to provide excellent customer service to internal and external customers. Ability to handle sensitive information with discretion and adherence to privacy guidelines. Working knowledge of MS operating systems and applications. Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers. Worker Type: Employee

Job Description Position Description: This role is primarily to work on Design & Consulting activities. Expectation from this role is to support Solution design, extensions design, Consulting activities ensuring high customer satisfaction. Individual/s will be part the digital/IT team dedicated to the MA Active TMS program. The inhouse team consists of consultants, analysts & leads. Position Requirements: Responsible for conducting technical and functional discussions with Customer and business team to design, finalize and develop enhancements Develop operational flow, detail design documents, demonstrations and implementation strategy Contribute ideas toward the enhancement and/or modification of designs to improve the product Working closely with the teams in coaching, mentoring and offering guidance from time to time Complying to common work processes, standards, tools and coordinating testing activities across project teams Overseeing the use of appropriate tools, ensuring quality procedures are followed and the projects released are bug-free Mentor other consultants within the team. Past experience / expertise on TM deployment in Europe, Americas and APAC. Understand the nuances of transportation rules in these regions. Skills Expected Shipment planning engine rules Routing criteria, Routing strategy, routing template, parameter set & related configurations MATM base data : o Equipment o path set o lanes and rates o mode o service level o product class o transit time o UoM etc. Understand order management side of MAWM aggregation, prioritization, pipeline, cubing, etc. and their impact on TM Appointment and cut off time management Tracking management Integration with third party carriers, brokers, visibility partners, etc. Future needs Freight invoice manage Qualifications Position Description: This role is primarily to work on Design & Consulting activities. Expectation from this role is to support Solution design, extensions design, Consulting activities ensuring high customer satisfaction. Individual/s will be part the digital/IT team dedicated to the MA Active TMS program. The inhouse team consists of consultants, analysts & leads. Position Requirements: Responsible for conducting technical and functional discussions with Customer and business team to design, finalize and develop enhancements Develop operational flow, detail design documents, demonstrations and implementation strategy Contribute ideas toward the enhancement and/or modification of designs to improve the product Working closely with the teams in coaching, mentoring and offering guidance from time to time Complying to common work processes, standards, tools and coordinating testing activities across project teams Overseeing the use of appropriate tools, ensuring quality procedures are followed and the projects released are bug-free Mentor other consultants within the team. Past experience / expertise on TM deployment in Europe, Americas and APAC. Understand the nuances of transportation rules in these regions. Skills Expected Shipment planning engine rules Routing criteria, Routing strategy, routing template, parameter set & related configurations MATM base data : o Equipment o path set o lanes and rates o mode o service level o product class o transit time o UoM etc. Understand order management side of MAWM aggregation, prioritization, pipeline, cubing, etc. and their impact on TM Appointment and cut off time management Tracking management Integration with third party carriers, brokers, visibility partners, etc. Future needs Freight invoice manage Schedule: Full-time Req: 0098YN

About the Internship: We are currently seeking vibrant and enthusiastic students/candidates to join our Background Verification team for the internship program in the domains of Employment Verification, Address Verification, Education Verification, Police Verification, and Criminal Record Check Verification. Primary Duties & Responsibilities: You will be responsible for obtaining verifications through phone/email/fax/post in adherence to the predefined quality standards, service level agreements, and productivity targets for assigned cases. This includes verifications related to Education, Employment History, Performance Feedback, Reference/Cross Reference, Criminal Record, Drug Test, and Address Verification. You will also be required to analyze received verifications, conduct quality checks based on internal parameters, update internal Management Information System (MIS) regularly, ensure swift completion of checks, build and maintain relationships with verification sources, and prepare screening reports for client relations team review. Only those candidates can apply who: - Are available for a full-time (in-office) internship. - Can commence the internship immediately. - Can commit to a minimum duration of 6 months. - Have relevant skills and interests with a strong desire to learn. - Freshers seeking job opportunities are also encouraged to apply. Stipend: INR 5000 per month Other perks: Certificate, Letter of recommendation, Job offer Location: Gurgaon,

The opportunity: HR Operations includes work across multiple administration areas for established HR and rewards programs including HR employment issues (hiring and termination processes and labor law issues, contract renewals and dismissals, trainee programs, expatriates, control/process of retirement, etc. ). Personnel records maintenance (job history, retirement and insurance documentation, leave accrual records and details of illness, absences, transfers, and salary progression, etc. ) How you ll make an impact: Updating maintaining training catalogue and calendar Creating training programs in LMS Consolidate nominations for training enrolments. Managing booking and cancellations of training nominations/programs Pre-training activities: coordinate training logistics, manage participant lists and nominations, send invitations & pre-work materials. Post training activities: track attendance, support with feedback forms, support training costs distribution. Coordinating and support training programs Ensuring execution and delivery of L&D services according to defined Service Level Agreements(s) Communicating information regarding policies and standards on L&D to internal stakeholders as needed. Capturing data related to Learning and Development into appropriate systems as necessary and dashboards review Post training Invoicing and charging to participants. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor s degree. 1 2 Years of experience on L & D Operations. Strong analytical and critical thinking skills with independent problem-solving capability. Effective communication & presentation skills. Proficiency in MS Office tools (Excel, PowerPoint, etc. ) Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .