1656 Service Level Jobs - Page 5

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Performs, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients agreed service level requirements and achieve high standard of quality and commitment. Key Requirements Key Accountabilities Account opening for...

Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower; Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA) Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Build working relationships with customers ...

Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. Identify opportunities to promote Sysnet products and services and action appropriately. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call / chat / e-mail . Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, resp...

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use case...

Your role To work within Corpay s technology function to deliver effective support to both users using the Corpay Complete platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client s business requirements, planned future development and available resource. What youll be doing To investigate application issues within defined timelines Determine business impacts and assign relevant priority to application defects raised by clients in order to agree timelines for delivering software fixes Advise users on appropriate action/workaround where applicable. Escalate issues when required to appropriate resource with view to resolving withi...

Designation: Team Leader Customer Service (Chat) Location: Bangalore (Electronic City) Domain: E-commerce Customer Service We are looking for passionate professionals to join our fast-growing e-commerce customer service operations. If you have experience in managing chat processes, driving performance, and ensuring quality excellence, we want to hear from you! What we’re looking for: Prior experience in e-commerce customer service (chat process) Strong leadership skills (for TL role) Excellent communication and people management skills Immediate availability to join in Bangalore

An Analyst is mainly responsible for the review, collation and verification of information that is publicly available, provided by the customer or sourced from a third-party. Performingcustomer/relationshipDue Diligence analysis consists of performing research and news-screening on shareholding structures, directors and business activities of companies, located all over the world. Once this information has been gathered, a Sanctions, Political Exposure and Adverse Media check on the company and related parties can be performed. A consolidated report will be compiled based on the specific policies and procedures of a client, which contains information that was found during the analysis, the f...

Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team s performance and actively seek improvements to satisfy our customer needs. Core Duties and Responsibilities To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business. Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy env...

Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team s performance and actively seek improvements to satisfy our customer needs. Core Duties and Responsibilities To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business. Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy env...

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their ...

Essential Duties Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely. Contributes to the knowledge base by creating relevant articles. Complies with agreed upon service level agreements (SLA) with the business. Updates job knowledge by attending online courses, educationalopportunities,or trainings given by different IT teams. (optional) Participates in non-work related activities to improve soft skills and personal networks. Adheres to Koch Market Based Management (MBM) Guiding Principle Basic Qualifications Problem solving and analytical skills. Good English verbal and written communication skills. Strong interpersonal skil...

Essential Duties Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely. Contributes to the knowledge base by creating relevant articles. Complies with agreed upon service level agreements (SLA) with the business. Updates job knowledge by attending online courses, educationalopportunities,or trainings given by different IT teams. (optional) Participates in non-work related activities to improve soft skills and personal networks. Adheres to Koch Market Based Management (MBM) Guiding Principle Basic Qualifications Problem solving and analytical skills. Good English verbal and written communication skills. Strong interpersonal skil...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Responsibilities Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the ...

Assist business users and British Council teams via messaging tools to resolve issues. Pro vide guidance on effective use of British Council applications to stakeholders and business users. Troubleshoot basic system and network problems; diagnose and resolve user-specific or software issues. Follow technical diagrams and documented instructions to resolve support issues. Sector/Subject Expertise: Provide super-user support to British Council Backoffice users. Ensure continuous progress on tasks until resolution or escalation to relevant teams. Service Delivery Set up new user accounts and profiles, and address Exams site password-related issues. Respond to callouts within agreed service leve...

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities. What Youll Do: Learn the client s business, product, processes, intent and influences Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement Identify and calibrate to stay updated on client s core business objectives Create and maintain a strong w...

Desired candidate should have; - 3+ years of experience in supporting RPA solutions using tools like UiPath, Automation Anywhere, or Blue Prism. - 1. 5+ years of experience with low code/no code platforms such as Microsoft Power Apps, OutSystems, or Mendix. - Proven track record of managing and resolving technical issues in a production environment. - Extensive hands-on experience with leading RPA tools such as UiPath, Automation Anywhere, Blue Prism, etc. - Proven track record of developing, deploying, and supporting RPA solutions in a production environment. - Experience with low code/no code platforms like Microsoft Power Apps, OutSystems, Mendix, Appian, etc. - Ability to support and tro...

First line escalation point for recruitment queries and concerns Manage recruitment functionality across businesses Build high level recruitment strategy for yearly success and communicate clearly across all team members and drive its implementation Build and continuously develop recruitment process to match best practice recruitment approaches and the business need Manage end to end recruitment. Relationship management with Practice Leaders and Hiring Partners across businesses Identification of partnerships with universities and colleges and development of such relationships to build effective pipelines Implement and drive Service Level Agreements (SLAs) and Key Performance Indicators (KPI...

Review documents for relevancy, privilege and other issues as directed by our clients. Assist with research on technical and industry-specific issues; Participate in QC review and prepare draft questions for escalations to clients; Create, run, and validate complex searches. Qualifications & Characteristics Sound knowledge of the document review and e-discovery/litigation industry Knowledge of litigation management software: Relativity, Xerox, and/or DocuMatrix Industry specific subject matter knowledge/understanding Proficiency with Microsoft Office tools (MS Word, MS Excel, MS PPT); Familiar with the U.S. judicial system, understanding of legal fundamentals, methods, and procedures from th...

Staff Management Manage and assist with the personal development of all direct reports Develop and manage succession plans and appraisals for all direct reports Actively seek to train subordinates in all aspects of the non- technical services Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction Reporting and Performance Metrics Daily/Weekly reports like Snags, TPV manpower count, attrition data Contribute to the Monthly Management Report to client and other reports as required Conducting MMR on regular basis with respective clients Presenting analysis on the record maintenance for further scope betterment Establish key performance indicators (KPIs) f...

We re looking for a person with experience in the Accounts Payable profile. It would be wonderful if you ve worked on Microsoft package with strong organizational & Interpersonal skills, Flexibility/Adaptability with readiness to change & Receptive to new ideas, Should be able to deal with day to day stress and effectively manage self and other emotions, Persistent in efforts, practice care and caution in job at hand receptivity to new ideas projects.

Support the Chief Engineer / Dy. Chief Engineer in managing the , Electrical, Plumbing installations & maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturer s recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment; Assist the Chief Engineer to review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations; Maintain the logbooks, checklists and PPM schedules for all M & E installati...

Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements an...

To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices; Assist the Chief Engineer / Dy. Chief Engineer in managing M&E scope of the projects to ensure the quality and deliverables with in the stipulated time; Assist in providing comprehensive facility, contract and procurement management for technical services to the client; Contribute to achieving financial and other targets established by the Senior Facilities Manager; Achieve Key Performance Indicators and Service Level Agreements targets. Property Operations Support the Chief Engineer / Dy. Chief Engineer in managing the Mechanical, Electrical, Plumbing install...

The Talent Acquisition Partner will work closely with hiring teams to determine recruitment needs and develop a hiring strategy for each role using data and analytics. Identify, source, and attract hard to find passive talent using various tools such as AI sourcing (Findem), social media, LinkedIn, and other sourcing techniques. Identifies and engages with high-potential candidates through targeted sourcing strategies. Creates targeted recruiting and talent engagement campaigns via Findem specifically tailored to nurture pipeline talent and maintain their interest in the company. Tracks results of outreach efforts to measure the effectiveness of campaigns and refine communication strategies ...

Education: Bachelors Degree or equivalent experience in Information Technology, Information Systems, or related field. Nice to have Certification/Licenses : ITIL certified preferred Operating Mode: Work from office: All 5 days in a week. (Shift Flexible to work in US and UK shift) Experience: 5+ years working experience in a Service Management role, supporting global customer facing functions 5+ years experience working with a leading Case Management platform e.g., Salesforce Business Process definition, re-engineering, and improvement, KCS Knowledge process. ITIL Service Management, Service Management toolsets and portals. Supporting critical business units. Understanding of Service Improve...