1182 Service Level Jobs - Page 4

The Equity Data Management (EDM) organization is responsible for providing data content and services for MSCI tools that fuels investment decisions. Our services focus on working with index and analytics teams on the production and development of input data used for product generation. In addition, we provide support to our sales team, consultants and client relations teams with client inquiries on content. The Equity Data Management Senior Associate will be responsible for performing and managing data operations ensuring the highest level of quality for a diverse data set of attributes. The candidate will play a key role in supporting EDM initiatives to re-build and enhance many of the core data content systems. The ideal candidate will have a solid foundation in the financial markets as well as details of financial instruments. The candidate needs to work in a fast-paced, deadline-driven environment with emphasis on quality and accuracy. The candidate must be a self-starter who is proactive and assertive. Your Key Responsibilities Manage MSCI s Equity and ETF data engine covering global markets for instrument and issuer coverage, corporate actions, and pricing / market dataset. Review and enrich existing data processes in conjunction with Project Management and Development teams, making system more robust, agile and efficient. Implement and enrich content delivery to all Business Units based on robust Service Level Agreements (SLAs). Monitor operations using metrics and new age dashboard and tools. Collaborate with our client service partners for escalations/queries and improve client experience Participate in carving new product launches and enhancements to existing products in conjunction with Product and Project Management team. Create an environment which fosters growth and development of people and ideas Your skills and experience that will help you excel Good understanding of financial markets, financial instruments, index data and providers Breadth and depth of different asset classes and the data attributes associated with each Excellent English verbal and written (additional language skills a plus) Ability to communicate and work effectively in a result oriented, team-driven organization Commitment to improving the business and customer experience Strong Microsoft Office skills a must Bachelor s Degree in Finance, Economics, Statistics or equivalent 6-8+ years of relevant experience with demonstrated interest in data analysis and/or data research Experience working in a global environment and with global teams Following skills will have added benefit Working knowledge of databases, SQL, Python, Power BI, R, VBA, Linux / UNIX Knowledge of market data vendors (i.e. Refinitiv, Bloomberg, Telekurs, ICE, FTSE) Experience leading team directly or indirectly (cohorts, projects etc.) About MSCI What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum. . . To all recruitment agencies . Note on recruitment scams

Senior Major Incident Manager 24/7 Rotational Shift About this Team: Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and company s mission-critical business requirements. . What you will be doing : Lead and coordinate the incident response team during critical service disruptions Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Make quick decisions about escalation and prioritization Ensure proper documentation of the incident timeline and actions taken Manage the bridge call or incident war room Provide regular status updates to leadership and affected business units Coordinate with external vendors or third-party providers if needed Prevention and Preparation: Develop and maintain incident management procedures and playbooks Ensure incident response plans are up-to-date and tested regularly Train team members on incident response procedures Review incident patterns to identify systemic issues Work with teams to implement preventive measures Maintain contact lists and escalation procedures Coordinate regular disaster recovery and business continuity exercises Recommend process improvements based on lessons learned Update documentation and procedures based on experience What You Bring: 7-11 years experience of working on Major Incident Management for UK/US clients Manages global incidents across multiple data center environments to protect production systems critical to business success. Ensures contractual service level agreements are met in support of client and company mission-critical business requirements. Works across a wide array of product lines and engages various levels of management on a day to day basis.Ability to organize tasks and priorities effectively and under minimal supervision Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization. Strong communication & analytical skills Willing to work 24/7 including night shifts ,Must be good with multi-tasking. Added bonus if you have Knowledge of FIS products and services Knowledge of financial services industry and basic financial analysis principles and ratios What we offer you: A multi-faceted job with a broad spectrum of responsibilities A modern international work environment and a dedicated and innovative team A broad range of professional education and personal development possibilities FIS is your final career step! A work environment built on collaboration, flexibility and respect

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration. Primary country and city: India (IN) || Noida Req ID: 767262

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Knowledge and Experience Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution effo rts . Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving.

JOB TITLE: Treasury Back Office Specialist LOCATION: Bangalore ABOUT UNILEVER: Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Business Context and Main Purpose of the Job: Unilever world s most successful, purpose-led business looking for strengthening its future-fit team to drive sustainable business through superior performance, consistently delivering financial results in top third of our industry. UniOps (Erstwhile Unilever Enterprise & Technology Solutions (ETS)) is a global business unit that will manage the company s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services. Mission - To provide excellent services globally which enable Unilever to win in the market by putting the business goals at the heart of what we do leveraging cost-effective, best practice, global solutions across Unilever to meet users needs making continuous improvement in both cost and service an integral part of our way of working building a professional services organisation that enables our people to give their best developing win-win relationships with selected providers to meet our current and future requirements. The key benefits from UniOps are expected to be: Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage. Better user experience by delivery of integrated service bundles to end-user. Continuous improvement through end-to-end process ownership. Within the service catalogue of UniOps, Commercial Experience organisation is responsible for the management and delivery of finance and supplier services globally, both through third-party outsourced providers (e. g. , IBM, Capgemini) and through in-sourced operations. The treasury reporting and control back-office team is part of treasury expertise operations with in larger Commercial Experience organisation is responsible for all settlements, reconciliations, and management of all Treasury related banking activities at Unilever. Back Office also takes care of monthly current account interest rates management and settlement of all intercompany entities within Unilever with the inhouse bank. In addition, the team is also responsible for maintenance, monitoring and critically controlling any new bank account additions to the Treasury system. It is also responsible for Sox and other process controls by constantly assessing the risk to Unilever and maintaining Service Level Agreements (SLAs) between the inhouse bank and the operating entities in Unilever. Key activities summary: Treasury Back Office Working under supervision of the manager, responsible on daily basis to ensure On time in full settlements of all treasury trades that include Bonds and Commercial Papers settlements including periodic interest settlements FX derivatives and MM trades with external counterparties Intercompany settlements like loans, interests, payments, derivates Intra entity bank to bank transfers Responsible for Trade Confirmations using SWIFT MT channels and emails with counterparties Daily Bank reconciliations to match all cashflows from the Treasury system to the bank statements and ensure all timely resolution of all open items. Support Master data setup and maintenance of clients and counterparties, MT940 interfaces, bank account setups Regulatory reporting of derivatives like EMIR Main Accountabilities On time and in full settlements and confirmations of all Treasury transactions (zero tolerance to error) Daily reconciliations of all treasury related bank accounts maintaining zero open items Completing all audits with zero non-conformances for internal, external, SOX audits Resources Individual Contributor. Key Contacts Global Front office, Unilever countries and their Treasury personnel that are serviced by Global Treasury BO, Business Partners, 3P service providers, External and internal auditors. Key Skills required Basic understanding of a trade lifecycle of FX/MM trades Understanding of Global banking operations including payments and confirmation channels via SWIFT e. g. MT103, MT202, MT300, MT320 etc Business partnering skills while ensuring service mindset within the team Ability to apply professional knowledge in developing better robust processes. Assertive and pro-active attitude and cultivates a willingness to learn within the team Demonstrated ability to work with a range of technically and culturally diverse people Ability to work under strict non-negotiable timelines Ability to take quick and correct actions in emergency situations Relevant Experience Min 3 years of experience in Investment Bank s treasury back-office operations / Large MNC Corporate Treasury back office Minimum Professional qualification of Graduate from Commerce/finance stream. Working knowledge of Wallstreet Treasury Suite or similar treasury is desirable but not mandatory Strong on knowledge of SWIFT payments and confirmation methods for FX/MM Demonstrated ability of working in a complex environment with global stake holders

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within Asset and Wealth Management, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Builds holistic QE strategies around multi-year, multi application programs Designs, develops, and maintains reusable automated frameworks, tooling and utilities Builds CI automation capability Collaborates with cross-functional teams and business users to understand application requirements and ensure comprehensive test coverage. Builds robust QE processes to ensure optimal and smart coverage and testing Collaborates with the release and devOps teams to support pre and post deployment tests Collaborates with the business users, tradeOps team, vendors etc to support UAT needs as applicable Possesses people management skill for at least 6-8 members. Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Strong understanding of the AWM functioning and trading Strong programming skills in Python, NodeJS, Java, Groovy, SQL, big data and an appetite to be able work on diverse technology at scale Experience with version control systems (e. g. , Git) and CI/CD tools. Excellent problem-solving, communication, collaboration and presentation skills to work effectively in a team environment Good understanding of industry best practices around QE and dev around SDLC, metrics, release management. Excellent leadership skills to be able to coach, groom and build clear career paths for individuals in the team Preferred qualifications, capabilities, and skills Experience working at code level This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within Asset and Wealth Management, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Builds holistic QE strategies around multi-year, multi application programs Designs, develops, and maintains reusable automated frameworks, tooling and utilities Builds CI automation capability Collaborates with cross-functional teams and business users to understand application requirements and ensure comprehensive test coverage. Builds robust QE processes to ensure optimal and smart coverage and testing Collaborates with the release and devOps teams to support pre and post deployment tests Collaborates with the business users, tradeOps team, vendors etc to support UAT needs as applicable Possesses people management skill for at least 6-8 members. Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Strong understanding of the AWM functioning and trading Strong programming skills in Python, NodeJS, Java, Groovy, SQL, big data and an appetite to be able work on diverse technology at scale Experience with version control systems (e. g. , Git) and CI/CD tools. Excellent problem-solving, communication, collaboration and presentation skills to work effectively in a team environment Good understanding of industry best practices around QE and dev around SDLC, metrics, release management. Excellent leadership skills to be able to coach, groom and build clear career paths for individuals in the team Preferred qualifications, capabilities, and skills Experience working at code level

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (eg, following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we'do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries. Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution. Escalate product and service issues to the Senior Product Support Engineer on shift For investigation. Document and track customer interactions and resoluons in the ticketing system. Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Light cast leadership and offer solutions for optimizing performance Experience and Education Ability to understand, and research solutions to, problems. Strong English-language written communication skills. Good knowledge of computers, including web-based applications. Ability to learn and adapt in a fast-paced technical environment. Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays. Ability to work independently. Light cast is a global leader in labour market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Light cast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Light cast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Our Purpose Title and Summary Specialist, Product Operations Client and Product Support The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support. These products include a wide range of Information Services products and services like PortfolioAnalytics, Location Services, Merchant Identifier, Local Market Intelligence and the Global Collections Only program and the product suite is ever expanding. We support over 10,000 internal and external users of these tools from all regions and have aggressive Service Level Agreement/SLA targets to meet or exceed. We have strong relationships with other customer service organizations throughout MasterCard and greatly value teamwork and collaboration. If you re interested in driving engagement, satisfaction and loyalty in a fast-paced and ever changing environment then we d love to have you as part of the CAPS Team. Technical and general support is provided to customers following phone or email requests from both internal and external customers. You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms. Drive customer engagement and usage across select Information Services products. Engage with external customers to help them better understand select products and consult on how best to drive and derive insights and actionability. Role Ensure that problems of varying complexity are resolved to the customer s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution. Develop framework and tactics to increase usage among active users and drive usage reactivation efforts. Conduct training sessions and record webinars to drive engagement and usage in the region. Find creative solutions to problems and work with others to prioritize and implement them according to MasterCard and customer business needs Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications. Provide product support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to resolve any issues tied to supported products. All About You Strong problem solving skills with the ability to analyze a situation by breaking down into its components and applying a detailed approach with different levels of solutions based on the situation. Some product and/or account management experience (Financial Institutions a plus) Ability to develop and conduct engagement and training sessions across multiple products, clients and geographies with a consultative flair Previous experience in working in a cross functional environment where influence management is required Multi- lingual (English, Spanish and Portuguese) a plus Bachelor s degree or equivalent combination of education and experience. Strong knowledge of payments/card industry preferred. Possess excellent interpersonal skills and written and verbal communication skills along with superior customer service skills. Strong PC skills that include Word, PowerPoint, Excel, and Access. Serve as focal point for customer issues, concerns and requests for enhancements. Capture detailed and accurate information about issues, concerns and enhancements. Work with global customers to complete service inquiries about MasterCard core applications and products. Collaborate with others in support of products, processes and problem resolution. Demonstrate the ability to negotiate, resolve and present to internal/external customers. Simulate or recreate user issues to resolve operating difficulties. Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action plans. Good relationship management skills with regards to internal and external stakeholders and team members. Have some experience working in organizations with multiple levels, functions and regions. Able to communicate complex technical and business information in a clear and easy to understand manner both verbally and in writing. Experienced in a customer service role or Technical Service Desk Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required Proven ability and excellent track record in meeting and exceeding customer specific SLAs coupled with solid problem solving skills Ability to work in a complex and changing environment that requires both flexibility and creativity to succeed. Must demonstrate effective leadership, negotiation and problem resolution skills. Corporate Security Responsibility Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Job description Role: Real Time Analyst Designation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India. About the Job: The IAM Security Analyst will be responsible for performing user provisioning/de-provisioning activities, troubleshooting and quality control tasks. They will ensure all Service Requests by our external clients are performed & documented by the agreed upon procedures. They will produce reports on the quality of work performed by the Service provider and propose process/documentation enhancements in order to improve the end-user experience for all supported clients Responsibilities: Receive requests from external ticketing systems with initial provisioning information for new hire or modifications to existing users. Use appropriate tools (e.g., RBAC Matrix) to determine role, appropriate level of access to applications, and other requirements. If access level is different from standard, obtain explanation from requester and work with them to obtain signoff from approver (or their delegate). Monitor Service Level achievement and proactively address tickets as required before they are escalated. Monitor onboarding/off boarding service requests and ensure the execution is proceeding. Manage completion of requests by meeting established SLA timelines Follow-up when needed to ensure access completion to client satisfaction As required, provide relevant, timely updates to the requester on the status of provisioning a new user with access rights and applications Participate in projects as necessary Substitute or cover other specialists as needed Requirements: Should be willing to work in PST time zone . 2+ years experience working in a Service Desk Tier I or SOC capacity A good command of IAM tools, Active Directory and Microsoft Suite in general Excellent verbal and written communication skills Proficiency in Microsoft Exchange, Microsoft Excel & Remote access technology Exposure to service request ticketing systems an asset Knowledge of ITIL v3 (ITIL practitioner certification) an asset Strong business acumen with an understanding of the link between business need and technology Flexibility to learn and adapt to new technologies and processes Ability to adapt in a dynamic environment Ability to work under tight deadlines Proven track record in working with multiple initiatives at the same time Proactive approach to problem solving and coordination Must be detail oriented, self-motivated and resourceful Office 365 knowledge asset Cyderes i s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience. Responsibilities: Years of Experience: 2 years Technical Support: Personalized Attention: To offer exceptional customer service, understanding the individual needs of customers and providing effective solutions. Multilingual Communication: Use your language skills to communicate effectively with clients who speak different languages, ensuring a barrier-free experience. Monitor and maintain IT infrastructure to ensure availability and optimal performance. Diagnose and resolve technical issues, including hardware, software, and networks. Implement IT security measures to protect data and infrastructure. Collaborate with other teams to implement new technology solutions and improve existing processes. Document procedures and offer technical support to internal users. Provide technical support to customers via phone, email, or in person Troubleshoot and resolve hardware and software issues Install and configure new equipment and software Maintain and update existing systems Train users on new technology and software Service Delivery Management: Manage service requests and ensure timely resolution Monitor service performance and identify areas for improvement Collaborate with other teams to implement service improvements Develop and maintain service level agreements (SLAs) Customer Relationship Management: Build and maintain relationships with customers Understand customer needs and provide solutions Gather feedback and address any concerns or issues Communicate service updates and changes to customers Documentation and Reporting: Document all service requests and resolutions Maintain accurate inventory of equipment and software Generate reports on service performance and customer satisfaction Identify trends and make recommendations for improvement High Impact Behaviors: Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Qualifications: A bachelor s degree in Computer Science, Information Technology, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications. Strong customer service skills with the ability to communicate effectively with nontechnical users. Industry certifications ITIL Foundation are highly desirable. Excellent problem-solving abilities to diagnose and resolve technical issues promptly. Ability to work well in a team environment and collaborate with other IT professionals. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. About the Team About the Position Maintaining Data Share (Data processing software) ensuring it is updated promptly and analyse accurately with any new and/or amended Vehicle Data. Updates are delivered to our customers on a daily basis; therefore organisation and prioritization of the workload is essential to ensure deadlines are achieved. Accuracy is also a major requirement as it is essential our database reflects correct and up to date information for our customers to use for their quotations. Role and Responsibilities Analysis of new data received against the Database according to Priorities, Service Level Agreements and data input cut off times Timely and accurate input of any new or amended Vehicle Data. Record all data input/changes clearly and accurately in defined format. Maintain Work Flow Records to ensure outstanding work can be monitored accurately. About You Preferred Experience Level 1 year Preferred Education Level Bachelors Degree Employment Basis Full Time Benefits Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Data Technology, you play a crucial role in an agile team dedicated to improving, developing, and providing reliable, cutting-edge technology solutions that are secure, stable, and scalable. Job responsibilities Lead and manage a team of software developers in the design, development, testing, and deployment of software applications Provide guidance to immediate team of software engineers on daily tasks and activities Provide technical leadership to ensure the teams adherence to coding standards, best practices, and software architecture principles Anticipate dependencies with other teams to deliver products and applications in line with business requirements Manage stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Guide technical discussions within the team and represent the team in cross-functional technical discussions Lead technical initiatives utilizing data technologies like Kafka or Cassandra Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience experience in software engineering with a strong understanding of data structures, algorithms and software design & experience in managing software Development team(s). Deep understanding of software development processes, methodologies, and best practices Experience with software development tools such as Git, JIRA, and CI/CD pipelines Proficient in Cloud Native software development using Microservice architecture Preferred qualifications, capabilities, and skills In-depth knowledge of the financial services industry and their IT systems Strong familiarity with designing highly scalable Distributed Systems Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Experience leading technology projects adopting Agile Software Development methodologies This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Data Technology, you play a crucial role in an agile team dedicated to improving, developing, and providing reliable, cutting-edge technology solutions that are secure, stable, and scalable. Job responsibilities Lead and manage a team of software developers in the design, development, testing, and deployment of software applications Provide guidance to immediate team of software engineers on daily tasks and activities Provide technical leadership to ensure the teams adherence to coding standards, best practices, and software architecture principles Anticipate dependencies with other teams to deliver products and applications in line with business requirements Manage stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Guide technical discussions within the team and represent the team in cross-functional technical discussions Lead technical initiatives utilizing data technologies like Kafka or Cassandra Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience experience in software engineering with a strong understanding of data structures, algorithms and software design & experience in managing software Development team(s). Deep understanding of software development processes, methodologies, and best practices Experience with software development tools such as Git, JIRA, and CI/CD pipelines Proficient in Cloud Native software development using Microservice architecture Preferred qualifications, capabilities, and skills In-depth knowledge of the financial services industry and their IT systems Strong familiarity with designing highly scalable Distributed Systems Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Experience leading technology projects adopting Agile Software Development methodologies

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems (e.g., SAP, Kinaxis) for planning and reporting. Maintain accurate master data related to inventory. Track key performance indicators (KPIs) such as forecast accuracy, inventory turnover, supply and service levels. Identify and implement process improvements to enhance supply chain efficiency. Work Experience 2–5 years of experience in supply planning or inventory management. Proficiency in planning tools, ERP systems and Excel. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Education Graduation in Engineering or General Competencies Collaboration Result Orientation Process Excellence Customer Centricity Innovation & Creativity Strategic Agility Adaptability/Flexibility Communication

Amgen is seeking a Senior Associate of Human Resources - Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources - Workforce Administration will work out of Amgen s Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inquiries and issues related to Amgen s HR system, Workday, that have been escalated from HR Associates Provides excellent customer service as measured by Service Level Agreements (SLAs) Assigns and balances HR system security roles Provides analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals Handles and maintains the content in the team s knowledgebase program and suggests improvements for ongoing development Generates and creates Workday reports and performs audits on transactional work and other processes Performs transactional work in Workday using mass upload tool and correcting data discrepancies Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements Leads other projects/activities, as needed, and participate in other cross-functional process improvements Basic Qualifications and Experience: Strong working knowledge of Workday 5+ years experience in human resources and corporate service center Strong working knowledge of Workday including generating Workday reports, EIBs, Mass Operations Management Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Functional Skills: Must-Have Skills: 4+ years strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 3+ years experience in human resources and corporate service center supporting Workday Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies

Roles & Responsibilities: Ensure high system reliability and uptime. Develop and maintain monitoring systems. Lead incident response and root cause analysis. Automate repetitive tasks for efficiency. Perform capacity planning and resource scaling. Lead infrastructure as code (e.g., Terraform, Kubernetes). Collaborate with development and operations teams. Maintain clear documentation and share knowledge. Optimize system and application performance. Ensure security and compliance standards are met. Define, measure, and monitor Service Level Objectives (SLOs) and Service-Level Agreements (SLAs) to align with business goals. Drive continuous process and system improvements. Define guidelines, standards, strategies, security policies and organizational change policies to support the Data Lake What we expect of you Basic Qualifications and Experience: Master s degree in computer science or engineering field and 1 to 3 years of relevant experience OR Bachelor s degree in computer science or engineering field and 3 to 5 years of relevant experience OR Diploma and Minimum of 8+ years of relevant work experience Must-Have Skills: Proficiency in programming/scripting (Python, Java). Experience in Linux/Unix system administration. Experience with cloud platforms (AWS, Databricks, Azure, Snowflake). Proficiency in containerization and orchestration (Docker, Kubernetes). Knowledge of Infrastructure as Code (Terraform, Ansible). Familiarity with monitoring and logging tools (Prometheus, Grafana). Understanding of CI/CD pipelines (Jenkins, GitLab CI/CD). Strong networking knowledge and troubleshooting skills. Understanding of security principles and compliance. Familiarity with database management (SQL and NoSQL). Strong troubleshooting and debugging skills. Experience in performance optimization. Experience with backup and storage solutions. Good-to-Have Skills: Familiarity with the use of AI for development productivity, such as GitHub Copilot, Databricks Assistant, Amazon Q Developer or equivalent. Knowledge of Agile and DevOps practices. Skills in disaster recovery planning. Familiarity with load testing tools (JMeter, Gatling). Basic understanding of AI/ML for monitoring. Knowledge of distributed systems and microservices. Data visualization skills (Tableau, Power BI). Strong communication and leadership skills. Understanding of compliance and auditing requirements. Soft Skills: Excellent analytical and solve skills Excellent written and verbal communications skills (English) in translating technology content into business-language at various levels Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to handle multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong problem-solving and analytical skills. Strong time and task leadership skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects.

In this vital role you will be responsible for the Supplier on-boarding process and vendor master data oversight and management. This role includes leading a small team of staff as well as an external Business Process Outsourcing (BPO) provider. The position is critical to drive customer satisfaction across Amgen through optimum utilization of resources, systems and continuous improvements. The Global Supplier On-boarding & Vendor Master Manager will report to the Supplier On-boarding and Requisition to Order Global Operations Senior Manager. This role will be based in India. Manage day to day operations and prioritization of the Supplier On-boarding team to ensure critical issues and escalations are being prioritized appropriately Drive decisions related to Supplier On-boarding and vendor master critical issues Ensure regular oversight and maintenance activities of vendor master data are being conducted on a regular basis Work with the team to continually make updates and improvements to the Supplier On-boarding playbook in accordance with the other Service Owners and Process Owners Monitor performance against service level agreements; ensure service level agreements are met; improve performance against SLAs Monitor the performance of the BPO in relation to supplier on-boarding activities; interact with BPO leadership to make improvements to the service level and support structure Ensure compliance to internal and external policies, regulations and laws applicable to the function Manage special projects related to the Supplier On-boarding process and ensure project milestones are being prioritized appropriately Basic Qualifications: Doctorate degree Or Master s degree and 3 years of Procure to Pay experience Or Bachelor s degree and 5 years of Procure to Pay experience Or Associate s degree and 10 years of Procure to Pay experience Or High school diploma / GED and 12 years of Procure to Pay experience And Previous managerial experience directly managing people and/or experience leading teams, projects, programs or directing the allocation of resources Preferred Qualifications: Bachelors degree in business or any other highly quantitative team 5+ years experience in Procure to Pay processes Demonstrated experience working with different partner groups in a multinational corporation Experience working for a Global corporation Ability to lead global virtual teams in a dynamic environment Strong written, verbal communication and inter-personal skills Intermediate to Advanced level knowledge of office tools e.g. MS Excel/MS Word/MS Office/Smartsheet Be customer focused and have problem solving skills Ability to multi-task and work with short timelines

Amgen is seeking a Disbursements Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will work with internal and external clients and business partners to ensure completeness and accuracy of global payment activities and will ensure that the objectives are met in an effective and timely manner. Additionally, the individual will use technical expertise to perform research within SAP and various other tools to perform day to day activities and bring closure to identified issues. Moreover, this individual will ensure compliance with all applicable policies and procedures and will support and implement process improvements and departmental initiatives including, but not limited to, updating desktop procedures and participating in cross-functional projects. The role will be located in Hyderabad, India. Specific responsibilities include, but are not limited to the following: Performing a daily reconciliation between SAP and Citibank File Services. Review all PosiPay exceptions and take appropriate action. Ensure high value invoices are reviewed for accuracy and are approved by management prior to payment execution. Ensure prompt resolution of global payment rejections and returns. Manage the Global Payments inbox and respond to inquiries/issues in a timely manner. Ensure manual payments requests are aligned with Corporate policy and are appropriately approved prior to payment release. Ensure payment runs are processed on a daily basis, as scheduled. Ensure accurate and timely processing of month end netting activities. Provide second level Global Payments support to the BPO Customer Support Team. Ensure Service Level Agreement (SLA) commitments are met. Prioritize job duties according to terms and urgency. Communicate issues that have potential for escalation to Management. Develop and maintain active communication with internal client groups and business partners, as necessary, to effectively perform job responsibilities. Actively identify and seek process improvement opportunities. Provide oversight, guidance and monitoring of internal control processes. Basic Qualifications: Master s degree OR Bachelors degree & 2 years of directly related experience OR Associates degree & 6 years of directly related experience OR High School diploma/GED & 8 years of directly related experience Preferred Qualifications: Degree in Finance, Accounting or closely related field 2+ years experience in Procure to Pay space, particularly working with Global Banking activities Experience with ERP systems (SAP) Advanced analytical skills (e.g. Excel) Excellent business acumen (e.g. knowledge of business drivers, finding solutions, and ability to evaluate risk/benefit) Attention to detail Strong communication skills (written and oral) Excellent organizational and planning skills Demonstrated ability to successfully work in teams Ability to work independently with minimal supervision and manage complex and multiple tasks EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Human Resources Job Description HR Staff Services is connecting staff, managers and local HR teams to Amgen s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base. Responsibilities: Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions. Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system. Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR. Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies. Develop and maintain the knowledge database in close collaboration with the knowledge management team. Identify improvements and optimizations in Tier 0 knowledge articles. Be able to troubleshoot in more complex system inquiries and identify solutions. Support managers and HR on workday transactions, data audits and UAT support. Maintaining data confidentiality and governance. Create and run reports in Workday and Servicenow Suggest improvements on policies and procedures between service centre sites and HR teams Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc. Building strong stakeholder relationships, collaborate and share best practices across Coes and HR teams. Skills And Experience: 4 to 6 years experience in Tier 1 HR operations, case management and Workday data administration. Strong English verbal and written communication skills that are clear and concise Keen attention to detail and ability to accurately process transactions and data. .

Job Title: Real-Time Analyst (RTA) Location: Bangalore CTC: Up to 5 LPA Notice Period: Immediate to 30 days Experience Required: 14 years Education: Graduate / Undergraduate Industry: BPO / Contact Center Job Summary: We are hiring a Real-Time Analyst responsible for managing and monitoring call center operations in real time. The ideal candidate will be experienced in workforce management tools, queue monitoring, and service level optimization for both domestic and international operations. Key Responsibilities: Monitor real-time call volumes, staffing levels, and agent adherence Manage intraday reports and update stakeholders on SLAs, shrinkage, and deviations Respond to unexpected call volume spikes and reallocate workforce resources as needed Coordinate with operations, WFM, and quality teams to ensure productivity Generate and share hourly, intraday, and end-of-day performance reports Utilize WFM and ACD tools for accurate queue management and escalation tracking Support schedule adjustments and shrinkage tracking for optimum resource utilization Required Skills: 14 years of experience in a real-time or workforce analyst role Proficiency with WFM tools (e.g., IEX, Verint, NICE, Aspect) Strong understanding of SLAs, AHT, occupancy, and real-time adherence metrics Excellent Excel skills (Pivot Tables, Lookups, Reporting Dashboards) Strong analytical thinking, attention to detail, and communication skills Ability to work in rotational shifts (if required)

Provide comprehensive clinical lab data expertise as part of a team to develop and maintain Laboratory Data Management (LDM) tasks for the studies awarded to IQVIA Laboratories and meets the external client data reporting needs. May be required to support the development of new systems and processes related to the electronic data transfer process, or the configuration of business rules and master data in study and laboratory information systems. Understand and comply with core standard operating procedures and working instructions. Essential Functions Capable of taking up, independently or providing inputs for, Python programming activities pertaining to ongoing study requirements or any other adhoc projects in the department Create and/or review all appropriate data management documents Understand and comply with core standard operating procedures and working instructions Develop and maintain good communications and working relationships with LDM team. Serve as back-up for other Data Team Leads Interact with internal and external team members to negotiate timelines and responsibilities Train and mentor junior staff in DM expertise Ensure service and quality meet agreed upon timelines and deliverables in data transmission agreements. Ensure quality checks performed on data files before transmission and obtain peer-review where required. Review own work for accuracy and completeness Record all evidence of the data transmission process from data file definition to closure of study Ensure that all specification and design documentation are filed and stored according to company policy Ensure the internal and external customer queries are timely addressed and resolved effectively Multiple communication styles and skill to effectively broker, audience specific [peers, senior team members, internal/external customers] business and interpersonal relationships that lead to positive outcomes and successful business results Perform other duties as directed by the functional manager Manages the delivery of projects through full data management study life-cycle, from setup to lock Supports the identification and resolution of service level issues, as well as the proactive development of contingency plans to mitigate laboratory risk Works with customers, scientific team, data managers and internal team members to manage issue escalation, workload projections, and provide technical expertise Interacts and communicates with internal and external customers to ensure that timelines are met and that data is delivered following company guidelines and regulatory compliance With guidance, manages project timelines and quality issues, and identifies and justifies out-of-scope client requests Assists internal team with data entry, review and validation of laboratory reports, and serves as back-up contact when needed Performs comprehensive quality control and edit check procedures Supports service delivery with comprehensive process and technical expertise in executing projects which includes identifying and resolving issues. Effectively works on corrective and develop preventive action plans Qualifications Bachelors Degree (B. E, B. Tech, B. Pharm): Computer Science with Software Configuration and Validation experience Req 5 years of experience in Data Management and Python Programming. Requires basic knowledge of Python Programming and Data Management procedures obtained through prior work experience or education. Equivalent combination of education, training, computing qualification and experience. Good customer-focus perspective with skill to guide customer communications and customer management. Good attention to detail to anticipate, address and/or escalate issues, with aptitude to embrace and be conduit for change. Good project and task management capabilities and ability to manage multiple projects and tasks simultaneously. Effective problem-solving skills as well as ability to proactively identifying process improvements which reduce operational costs and maintain quality. Quality conscious with high degree of ethics and integrity carrying out duties in accordance to laws, regulatory standards, and with company policies and procedures. Proficiency in Windows operating systems (user-level skills), Microsoft Office applications. Good understanding of medical, clinical research, and Lab Data Management process and terminology. Good customer-focus perspective with skill to guide customer communications and customer management. Good attention to detail to anticipate, address and/or escalate issues, with aptitude to embrace and be conduit for change. Good project and task management capabilities and ability to manage multiple projects and tasks simultaneously. Effective problem solving skills as well as ability to proactively identifying process improvements which reduce operational costs and maintain quality. Quality conscious with high degree of ethics and integrity carrying out duties in accordance to laws, regulatory standards, and with company policies and procedures. Proficiency in Windows operating systems (user-level skills), Microsoft Office applications.

Project Manager Your Responsibilities Manage and oversee international projects in the IT environment, ensuring high quality and compliance with relevant time and cost budgets. Plan, manage, and control project budgets, including forecasting, tracking, and reporting on financial performance to ensure projects deliver within approved financial parameters. Collaborate with security teams to ensure that all projects comply with relevant data protection and cybersecurity requirements. Support the IT teams transformation from an internal service provider to a business enabler, leveraging innovative technologies such as AI and advanced analytics. Drive the optimization of IT processes and IT infrastructure, incorporating best practices in automation and artificial intelligence (AI) where appropriate. Function as a key interface between our internal and external customers, ensuring effective communication and alignment of expectations. Manage the intake and assessment of customer requirements, and develop concepts for their implementation, considering security, compliance, and scalability. Lead product evaluations, company-specific customizations, and rollouts, ensuring adherence to security standards and best practices. Define, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure continuous improvement and customer satisfaction. Your Profile Successfully completed degree in Computer Engineering or a comparable field. Strong, clear communication skills. Assertive, with a high level of initiative and willingness to shape and drive change. Collaborative, goal-oriented, and strategic working style. Confident in dealing with internal and external customers. At least 5 years of proven professional experience in IT project management. Project management certification (e.g., PMI, Prince2, or similar). Solid technical experience in IT infrastructure (network, server, cloud), with a strong understanding of security concepts and practices. Good knowledge of ITIL, with experience in managing SLAs and KPIs. Experience with AI technologies and their application in IT processes is a strong advantage. Familiarity with cybersecurity best practices and compliance requirements. Demonstrated expertise in budget management, including planning, estimating, tracking, controlling, and optimizing project budgets. Fluent in English (business proficiency). Desirable Skills: Experience with AI-driven IT solutions and automation. Proven history of managing security aspects of IT projects. Firsthand experience with SLA and KPI definition, monitoring, and reporting. Strong financial analysis, risk management, and decision-making skills related to project budgets. Ability to work in a dynamic, international environment, managing multiple stakeholders. Location- Bangalore Yrs of Exp-10+Yrs

Job Description: Job Title: DWS- TPG Securities, Associate Location: Bangalore, India Role Description Who are we : DWS is a Global Asset Manager providing a range of traditional and alternative investment capabilities. Building on more than 60 years of experience, we have a reputation for excellence in Germany, Europe, Americas Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability, and innovation across a full spectrum of investment disciplines. Overview of role : Transaction Processing Group provides the Operational Support for the Investments made by DWS on behalf of clients. We support clients across the globe investing in global markets. Products supported include Equities, Fixed Income, FX, Futures Options, OTC etc. Responsible for leading the day-day Operations and supports the requirements of Clients, Portfolio Managers Trading desk. Ensure timely and accurate confirmation and settlement of trades. Be an effective people Manager maintaining a high-performance culture. Role Expectation The Associate will be responsible for the supervision and oversight of TPG Securities team (both Bangalore and Pune location) supporting core US hours, ensuring a smooth and seamless functioning of day-to-day business deliverables. Potential candidate should have a sound understanding and knowledge of Security Trade Lifecycle and of the Securities Market specification for Equities Fixed Income products. Other products such as Derivatives, OTC, Asset Backed Security (ABS), Mortgage-Backed Security (MBS), CSDR etc. will be an added advantage. Potential candidate is expected to manage the end-to-end workflow of the TPG Securities process. The candidate is expected to co-ordinate with brokers, custodians, market agents, Trading Portfolio Management team. Potential candidate will be expected to provide an expert opinion on the settlements of security trade from time-to-time when onboarding new clients or entering new markets. Ability to work with multiple stakeholders. Strong understanding and knowledge of Risk Control. Potential candidate should be able to lead/run efficiency projects. Experience in implementing/running regulatory projects is an added advantage Potential candidate is expected to manage a team of 8-10 members. Hence, should be a seasoned People Manager and have provided direct Employee Performance Review feedback, appraisal and ratings for at least 3 consecutive years mandatorily. Should be able to motivate and groom people within the division. Is responsible for Risk Indicators, controls and SLA (Service level agreements) / KPI (Key performance indicator). Must ensure an effective communication between functional teams on issue resolution, knowledge sharing and good practice. Must proactively identifies, escalates and takes steps to substantially mitigate risk issues. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Effective communication. People Management. Motivate, lead and groom people through constructive candid feedback and mentoring. Employee Performance Review Appraisal. Co-ordination with broker, Custodian, Trading Portfolio managers. Work with multiple stakeholders within the DWS group as the shortlisted candidate for the role will have complete functional responsibility and ownership of the product. Shortlisted candidate is expected to run efficiency projects to improve the overall service delivery and keep the business competitive. Your skills and experience In depth and sound knowledge of the Securities Trade Life-cycle. Securities trade end to end workflow. Knowledge on different markets (US, EMEA, APAC etc.) Working knowledge on corporate actions, FO, OTC is an added advantage. Project Management Skills. Knowledge on different security types and its working. Communication fluency - read write. Seasoned People Manager and have taken Performance Review Appraisal. Minimum 2-3 consecutive years in the role. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: Associate Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Call s with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs