2167 Service Level Jobs - Page 38

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Analyst within the Global Financial Crimes and Compliance (GFCC) team, you will conduct thorough research and verification of customer records to assess risk. You will analyze transaction activities to identify potential risks and ensure compliance with KYC/AML standards, escalating identified risks outside of KYC standards to GFCC AML Investigations for further action. You will emphasize accuracy and the ability to identify, assess, and justify KYC/AML risk review decisions, while providing exceptional customer service to line of business par...

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, ...

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs) Required Qualifications Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Des...

Career Category Quality Job Description QC Systems Templating Senior Manager Role Name: QC Systems Templating Senior Manager Department Name: Quality Control Role GCF: 6 ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: Let s change the world. In this vital role you will...

Career Category Human Resources Job Description Join Amgens Mission to Serve Patients You ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission to serve patients drives all that we do. It is key to our becoming one of the world s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. What you will do Let s do this. Let s change the world. In this vital role you will provide operational management of Amgen s In...

Career Category Quality Job Description Associate QC QC Systems Templating Role Name: Associate QC Department Name: Quality Control Role GCF: 3 ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: Let s change the world. Amgen is hiring for a n Associate to support the Elec...

Job Description: Job Title: Operation and Production Stability of PSD2 Application - AVP Location: Pune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (...

Join our Team About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department. will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist. What you will do: Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automa...

Location - Gurugram (On Site) Responsibility Responsible for onboarding Private clients for Global Onboarding function based in India. (supporting the transition of Private onboarding to India from local entities and also in building the sufficient regulatory capacity to perform on ongoing AML requirements of SAXO, ongoing due diligence (ODD) , CTF and Tax client evaluations. Individuals should have experience in performing Enhanced Due Diligence. Candidates must possess a thorough understanding of documentation related to the source of funds and source of wealth for verifying the financial backgrounds of our customer Conduct performance reviews for the Team. Streamline and optimize onboardi...

: Chennai, IN, 600 034 Division/Department: Service & Support Experience: Professional Role: Enterprise Service Manager (Mission Critical Support Customers) Why This Role is an Exciting Opportunity: Impactful Work: You will be directly supporting well-established enterprise customers, ensuring smooth operations of their SEEBURGER platforms with a significant business impact when issues arise. Growth & Collaboration: Work closely with diverse teams internally, including development, consulting, support, and sales, and engage in proactive customer communication. Leadership & Trust: Become a trusted partner to our enterprise clients, and be the go-to person when it comes to troubleshooting, con...

Select with space bar to view the full contents of the job information. OTC Associate Analyst Job Details | Celeros Flow Technology We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept Al...

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department. will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist. What you will do: Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. ...

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets...

GENERAL DUTIES & RESPONSIBILITIES What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feed...

What you get to do in this role: Communicate department goals and procedures to team members Lead technical analysis, implementation and deployment Coordinate technical activities with key internal and client stakeholders Develop and document key solution architecture and design aspects Develop technical change requests, migration and test plans Provision proof of concept and pilot environments Support Project Managers in managing scope variations and risks effectively Work with the team to develop problem management and service improvement plans Liaise with vendors and service providers to execute technical change Ensure team follows best practices and maintain service level agreements To b...

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance Accounts Payables department as Operations Leader. Your Focus: As an Operations Leader based in IFF Hyderabad, you will be responsible for the overall management of the Accounts Payable department team, supporting IFF. You should have led a team size of ~20 people. You will need to look after processing and documenting of financial information along with payment transactions and ...

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Our...

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS? We are a part of one of the leading service providers in Loan Syndication having end-to-end services provided The process involves aligning the Trustee s cash accounts with the internal bookkeeping system and producing cash flow as the result for the client Cash Reconciliation: Team is responsible for performing end-to-end Cash Reconciliation for Syndicate Loan products and investig...

Job Title: RTM Executive (BPO Operations) Location: Gurgaon Company: Globiva Working Days: 6 days a week Role Overview: We are looking for a Real-Time Management (RTM) Executive to monitor and manage real-time operations across our BPO floor. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure while ensuring optimal staffing, shrinkage control, adherence, and service levels. Key Responsibilities: Monitor real-time adherence (RTA) and occupancy across all processes. Track login/logout, breaks, and overall agent availability. Maintain and circulate AHT, Shrinkage, Occupancy, and Service Level (SL) reports in real-time. Raise alert...

JD Format Role SAP FICO Consultant Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview OtD PNW2 Location Chennai Experience: 8 + years Number of openings 1 What awaits you/ Job Profile Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document ABAP debugging beneficial (Workbench related knowledge of new development/enhancements) Setting up the organization structure of Materials Management and perform all relevant configuration for example Purchase Organisation, Valuation Area Plants, Storage Location and Warehouse s...

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag...

Are you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will be responsible for the real-time monitoring and day-to-day service levels for multiple lines of businesses under Consumer & Community Banking. Job Responsibilities Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, sche...

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager - Buying Operations. Works closely...

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager - Buying Operations. Works closely...

This position will assist in performing implementation, operation, monitoring, recovery, and performance tuning for infrastructure and application services at symplr. The CloudOps team augments the symplr Development, IT teams by focusing on application deployment on production systems using a software engineering approach and manageability of application failure resolutions within Service level agreements. CloudOps goals include improving system performance, increasing operational observability, enhancing system stability, and reducing time for software delivery. Duties & Responsibilities Be a champion for department initiatives and values by ensuring all actions promote the department s mi...