2149 Service Level Jobs - Page 36

Job Description Responsibilities: The Site Reliability Engineering (SRE) team is responsible for the reliability, scalability, stability and performance of systems and services. They work with cross-functional teams to design, build and maintain systems and they troubleshoot issues when they arise. They bridge the gap between development and operations teams. They work closely with business teams to define Service Level Objectives (SLO) and agreements (SLA) of critical systems. They also monitor and maintain the uptime of these systems in-line with the defined SLO s and SLA s. They deploy and manage monitoring tools to gain insights on system health and performance. They analyze performance,...

Perform daily operational tasks in ServiceNow HAM Pro, including asset intake, tagging, assignment, return, retirement, and disposal. Maintain accurate asset records, including location, ownership, and lifecycle status. Ensure proper linkage and data alignment between Asset Tables and the CMDB. Reconcile discovered hardware assets with procurement data to ensure system integrity. Monitor HAM dashboards and reports for exceptions such as duplicate records or missing serial numbers. Validate data from discovery tools (e.g., SCCM, ServiceNow Discovery). Support collaboration with IT operations, procurement, and warehouse teams. Document operational issues and suggest process improvements. Assis...

As a part of the financial services team, you will be testing, reviewing, processing loans and files as per the Standard Operating Procedure You will establish, maintain, update records, and other documents for internal or external requirements as part of your reporting responsibilities You will be expected to achieve Service Level Benchmarks on Productivity, Quality, Turnaround time You will be responsible to create Standard Operating Procedures, and maintain process documentations Learn new processes, concepts, skills and execute accordingly Continuously improve the subject matter knowledge, operational competencies and skills with growing tenure Your high-quality service will ensure our c...

Financial Outcomes Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Customer Service Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Internal Processes Regular analysis of primary & secondary sales ...

SUMMARY Position Description: Provide high quality, real-time support on XBRL document creation, review and filing of Financial Reports/Statements in support of client projects Provide support to the Team Manager to complete the projects on time and in knowledge transfer. Interact with clients on a need basis Essential Qualifications: Graduates / Post ?graduates in Finance / MBA in Finance or any other degree that is considered suitable to perform the required function, Knowledge on US-GAAP, IFRS will be an added advantage Technical Qualifications / Experience: Technical know-how in MS Office Suite preferably with a knowledge of XBRL document creation Organization Structure: Report to Team M...

Design, build, and scale robust APIs, systems, and user interfaces to support mission-critical enterprise admin workflows. Develop features enabling administrators to create, manage, and curate learning content, configure programs, manage users, and monitor adoption and engagement. Measure and evaluate the impact of your work, analyze results, and run A/B tests to drive data-informed product improvements. Create and maintain clear, high-quality technical documentation for components owned by your team. Develop and deploy high-quality code (Java, Scala, or similar) following industry best practices, and track key service-level indicators (SLIs). Troubleshoot and resolve production issues, lea...

As an engineer on the Enterprise Analytics team , you will design and build data-driven features that empower our enterprise administrators to understand and maximize the impact of Coursera s learning products. You will work on transforming complex datasets into clear, actionable insights enabling admins to track program performance, monitor learner engagement, measure skill development, and evaluate ROI on learning initiatives. You will collaborate closely with product managers, designers, and data scientists to solve challenging technical problems, shape the product roadmap, and create intuitive analytics experiences that drive data-informed decisions. Your work will directly influence how...

Perform deal reviews within the Service Level Agreement which involves reviewing term sheet versus risk management systems and legal confirmation versus risk management systems Ensure accurate reviews and timely escalation of unissued/unexecuted documents Drive efficiency in the current process and identify incorrect booking practices and educate Middle Office on the impact Build and sustain strong working relationships with internal Lines of Business including Middle Office, Front Office, and internal Counterparts Ensure all issues are investigated and resolved in a timely manner as per Business Standards Prepare weekly MIS and monthly control packs for Senior Management Analyze MI and repo...

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event M...

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - M...

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our ...

As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world. YOU MUST HAVE Minimum of 10+ years of proven experience in field service management or a similar role Strong technical knowledge and understanding of relevant technologies Ability to effectively manage and prioritize multiple projects and tasks Experience in driving process improvements and implementing best practices Strong problem-solving an...

Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you Holidays (As Per the loc...

Maintains essential infrastructure such as office networks, staff laptops, telephone systems, and other critical components necessary for ongoing business operations. Diagnose and resolve IT incidents, requests, tasks, and problems. Installation, configuration, and maintenance of hardware and software (Device provisioning, Operating system (Windows and Mac) and applications such as MS 365 office Suite, AD, Intune. Work with the Technology Operations team to support normal operations and/or make changes/upgrades. Document standards and procedures to facilitate troubleshooting. Software and Hardware Asset management Tickets/Incidents are acknowledged on time and business user expectations are ...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

Take charge and inspire excellence as a Transaction Processing Team Leader, where you will lead and manage daily regulatory reporting and remediation tasks. Drive innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. As a Regulatory Reporting Analyst within the Transaction Processing Team, you will take charge and inspire excellence by leading and managing daily regulatory reporting and remediation tasks. You will promote innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. Job Responsibilities Perform deal reviews within the Service Level...

About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigrati...

About Fleet Management Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at Fleet, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can a...

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1600 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that s connected connected by freedom. Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementin...

Maintain an accurate inventory of all devices. Use asset management software to track the number of devices. Perform asset tagging and verification for all IT equipment, ensuring accurate records in the asset management system. Conduct regular audits of IT assets to verify inventory accuracy and compliance. Setup new IT infrastructure and upgrade existing system as required. Maintain records of device assignments and track changes. Ensure all asset information is up-to-date and accurately recorded in the asset management system. Generate reports on asset status, usage, and lifecycle for management review. Ensure all devices comply with organizational policies and industry standards. Manage w...

Grade K - Office/ CoreProvides quality service to customers at Retail Convenience site locations. Ensures that the appearance and cleanliness of the site exceeds the customer and company s expectations. Entity: Customers & Products Retail Group As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune , India . This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise . The BTC will be a core and conn...

Join our Team About this Opportunity: We are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions. What You Will Do: Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery. Technical & Management Coordination: Set up and drive Technical & Management Bridges...