1182 Service Level Jobs - Page 35

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Are you passionate about helping Enterprise Business to do better? If so, we want to talk to you! If you are looking to take the next step in your career by offering great effective, efficient, and commercially viable solutions to your enterprise clients, then one of our Technology Cloud sales roles could be your springboard to success. We ve got exciting new opportunities opening up working with Oracle s Cloud sales teams. So if you are passionate, customer centric, happy to engage with lots of customer in weekly basis using face to face and digital channels, have an innovative and entrepreneur spirit and like to have fun whilst you work, then this could be the perfect opportunity for you. Having a sense of humor in what can be a pressure in sales environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that is world class. Join us and become the trusted advisor of your clients. Join us and become a Cloud digital sales business expert in the #1 Data company. We are seeking motivated sales people who will sell and deliver the latest industry insights into how Oracle Cloud Infrastructure (OCI) both in IaaS and PaaS environment for public and private cloud portfolio. You will help your customers, who have business pains from their growing data volumes and aggressive service-level expectations, to achieve quantifiable business outcomes and have an exceptional customer experience. Happy customers will be keen to have more (we call it expansions) and delighted to renew their contracts. Required Skills Strong believer on Cloud model and customer success centric. Creative with strong problem-solving skills and an ability to succeed in a value oriented - fast-paced environment. More than 7 years of direct sales or pre-sales/technical background in cloud - handling West India customers Always open to learn and constantly looking for self-development. Experience in software sales, including Cloud Service experience would be an advantage. Proven track record in a sales-driven organization, selling technology-related products and services and achieving quota Experience selling public and private cloud, business analytics, Data solutions, AI and Gen AI would be an advantage Solid written, verbal, and presentation skills Proven ability to work well as part of an extended sales team Knowledge of Oracle Cloud Infrastructure products and Exadata Cloud at Customer is preferred but not essential Fluency in English Team player and self-motivated Responsibilities Interact and build relationships with Customer C level executives to drive business outcomes as Trusted Advisor and Strategic Partners to the company Ability to farm opportunities with business and IT which is aligned to the pain points they are experiencing as well as future strategic objectives. Ability to become a thought leader in key areas of interest to our customers like Gen AI etc etc Deliver high level of activities on weekly basis to create and mature qualified pipeline opportunities. Achieve assigned quote for new cloud sales and consumption growth expectations. Win opportunities on monthly basis and quarterly basis Maintain accurate records of customer interactions, pipeline status and forecasted opportunities in our Customer Connect system. Develop proactive relationships and collaborate with extended Tech Cloud teams (Marketing, Business development, Presales, Consultants, Customer success team, etc ) Develop and execute a sales plan that provides complete territory and sector specific coverage Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories Lead successful go-to-market campaigns by working closely with internal marketing specialists Contribute and lead in account planning, customer/market analysis, and strategy sessions. Contribute individually and as a team member, providing direction and mentoring to others.

ABOUT THE ROLE Gracenote is the top provider of entertainment information, creating industry-leading databases of TV, movie, and music metadata for entertainment guides, applications and in-car entertainment. We are the leading supplier of TV and movie entertainment data. We supply data to entertainment platforms and devices. We are presently looking for an Editorial Analyst in our Video Descriptor area. Work as an expert editorial analyst on our content team, identifying the precise descriptive metadata (like genres and keywords) to film and TV programs which will be used to create recommendations for viewers. RESPONSIBILITIES : 1. Understand the plot and tag film and TV projects with a variety of keywords describing mood, theme, scenario and other descriptors without giving away spoilers. 2. Analyze, develop and recommend solutions for editorial and operational needs to ensure the accuracy of descriptors. 3. Provide feedback to the Product team in order to optimize the editorial tool. 4. Work with the Taxonomy team to create a robust system for video descriptors. 5. Be able to efficiently manage multiple tasks simultaneously as assigned by seniors and/or management. 6. Maintain accurate database information, ensuring all output conforms to strict broadcast 7. Able to adapt to working in a fast-paced environment with stringent deadlines. 8. Maintain accurate database information, ensuring all output conforms to strict broadcast quality standards, internal policies and client service level agreements 9. Self-manage Key Performance Indicators on a daily basis 10. Identify cross-skilling opportunities to support other projects. SKILLS & EXPERIENCE: Exceptional command over English grammar, punctuation, and syntax Minimum 3-5 years of work experience in metadata tagging, content creation or related field PG degree in English Literature, Journalism and Mass Communication, Film Studies or related field Passionate about consuming content - TV and movies - and a good understanding of the US entertainment industry Strong knowledge of movie and TV show genres and subgenres Stay abreast of the latest programs and movie releases Should have basic/relevant knowledge of the AP style guideFamiliarity with metadata standards and best practices Ability to deal with changing requirements in a given day to meet the needs of the other teams and the tool Experience using content management systems Strong research, rephrasing and rewriting skills Problem-solving mindset and willingness to take initiative while mitigating risks Knowledge of Google Suite Ability to communicate and collaborate effectively ABOUT THE TEAM Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to the worlds hottest entertainment products and brands, which is also a global standard for music and video recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of more than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues and competitions. By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

We are seeking a highly motivated and detail-oriented Avature HR Support Associate with 5+ years of experience in HR systems support. In this role, you will serve as the primary support contact for our Avature platform , ensuring it operates efficiently and aligns with HR business needs. You will work collaboratively with HR stakeholders, IT teams, and end-users to drive system excellence, troubleshoot issues, configure workflows, and promote adoption of the platform across the organization. Key Responsibilities Avature System Support Provide Tier 1 and Tier 2 support for end-users of the Avature platform. Troubleshoot technical issues and escalate complex problems when necessary. Maintain service-level agreements (SLAs) for issue resolution. System Configuration & Maintenance Customize workflows, forms, templates, and reports within Avature to meet evolving HR needs. Perform regular system audits to ensure data accuracy and compliance. Manage user access, permissions, and role configurations. User Training & Documentation Develop and conduct user training sessions on Avature features and updates. Create and maintain comprehensive support documentation, including user manuals and FAQs. Serve as a subject matter expert (SME) for internal users. Data Management & Reporting Perform data entry, integrity audits, and validation routines. Create custom reports and dashboards using Avature s reporting tools to support strategic HR decision-making. Process Improvement & System Enhancements Collaborate with HR and IT to identify and implement process automation opportunities. Provide actionable feedback to improve system usability and efficiency. Assist in testing and deployment of new functionalities and system releases. General HRIS Support Assist in integrating Avature with other HR and enterprise platforms. Support cross-functional HRIS projects and system rollouts. Stay current with best practices in HR technology and digital tools. Key Qualifications Experience Minimum of 5 years of professional experience in an HRIS or technical support role. Hands-on experience with Avature is highly preferred . Technical Skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with SharePoint, Visio, and reporting/BI tools. Understanding of HR systems integration and data management principles. Communication Skills Strong verbal and written communication abilities. Proven track record of delivering clear documentation and effective training to non-technical users. Organizational Skills High attention to detail and analytical thinking. Ability to manage multiple priorities and meet deadlines in a dynamic, remote work environment. Apply for this position Are you willing to work & report at Flexible hours? * Allowed Type(s): .pdf, .doc, .docx Years of Experience LinkedIn Profile Link * By using this form you agree with the storage and handling of your data by this website. *

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework.

Join our Team About this opportunity: This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements. What you will do: Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation Actively involved in pre-sales, interfacing with new and existing customers Participate in the new features tests, propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations Support the execution of Complex Changes and initiate 3rd Level Functional Escalation KPI reporting design and definition, High Impact multidomain Incident Cause Identification and Report Involvement in Major Security Incidents Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency Perform Technical Impact analysis activities part of a Life Cycle Management engagement Create and drive the creation of MOPs for E2E process automation. Create and improve the existing scripts to automate simple tasks Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and troubleshooting The skills you bring: Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Deciding & Initiating Action Applying Expertise & Technology Presenting & Communicating Information Key Qualification Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Experience level 12+ years experience in of E2E Services. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768031

What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role? The Lighthouse Associate Director, Managed Review AP is responsible for onsite leadership of Lighthouse s Managed Review function in India and driving collaboration with the broader Lighthouse Managed Review leadership team. Responsibilities include providing leadership and guidance to Review Managers in delivery of Lighthouse Managed Review in India. This role is accountable for performance and results delivered by Lighthouse India Managed Review. The Associate Director will support the sales team, engage in client discussions, and collaborate with Lighthouse teams to provide optimized client solutions. This is a dynamic leadership role advancing Lighthouse s tech-forward approach enabling our clients to drastically reduce spending on linear document review. You will gain exposure to Lighthouse s market-disruptive technologies, collaborate with internal stakeholders, execute across client industries, and engage in marketplace activities. What will this person do? Monitor Managed Review India projects to establish priorities and ensure all client objectives are met. Ensure effective collaboration with Lighthouse US and EMEA Managed Review, Client Services, and other Lighthouse delivery teams. Assist in ongoing assessment of revenue and service level metrics. Drive best practices within Lighthouse Managed Review Working with Lighthouse Managed Review leadership, create an organizational strategy for successful implementation of enterprise-level work. Participate in sales support and client relationship activities, including client pitches, business reviews, and coordination of onsite visits. Develop and maintain a high performing team, departmental processes, and recommendations on the infrastructure necessary to support service delivery and enable scalable growth. Provide vision, leadership, direction, and coaching to ensure continuous and successful employee development. Drive continual identification, development and implementation of delivery improvements focused on technology, people, and process. Manage the Lighthouse Managed Review India department, including 1:1s, performance reviews, reporting, administration, training, and mentorship, and providing continuous feedback. Perform other related duties as assigned. Bring your passion and together we will shine. It would also be great if you had the following: Eight+ years of experience leading a large-scale managed document review delivery team. Bachelor s or Master s degree in law Eight+ years of experience providing sales support or overseeing managed review client relationships (experience coordinating and leading client onsite meetings preferred) Experience overseeing delivery of managed review for complex financial services and pharmaceutical clients strongly preferred. Excellent eDiscovery subject-matter communication and exceptional customer service demeanor Experience with monitoring and analyzing productivity, utilization and financial metrics preferred. Ability to work effectively internally and with clients. Excellent organizational, planning, prioritization, and problem-solving skills Mindset to positively contribute to meeting financial targets and other Managed Revie KPIs Ability to multitask, prioritize and organize under pressure. Working knowledge of eDiscovery technology, including Relativity and other Lighthouse Review technologies Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Mercer Description: We are seeking a talented individual to join our investments team at Mercer. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist - Investments We will count on you to : Take charge of the imminent delivery workflow coming in to IC Driving new business initiatives that are combination of research and delivery specs as known at the moment Stakeholder management Develop recommendations to hold/liquidate investment managers basis through research on manager performance, market developments and macro-economic environment Providing support to onshore consultants on a variety of topics including client queries in regards to performance analysis, strategic asset allocation advice, economic commentaries, document drafting and PowerPoint presentations. Liaising with wider operational, portfolio management and consulting teams across Mercer, including management of projects as they arise. Liaising with our dedicated performance reporting unit in relation to the production and delivery of client investment reports within tight deadlines. Be a SPOC for the team for assigned scope. Scale the expertise in the team anticipating the future workflow and growing sophistication of existing projects Production of bespoke and ad-hoc investment reports. Assisting in the implementation of changes to investment strategy arrangements as decided by our clients Assisting in investment strategy reviews including pension asset-liability analysis and design of dynamic de-risking frameworks Prepare a Client Audit Request response and a typical Client Valuation Request response Prepare valuation reports basis the cash flow information for the clients investment portfolio Contribute to other investment consulting support activities as assigned Deliver to agreed Service Level Agreement (SLA) and work within the set policies and guidelines Where appropriate, propose updates and improvements to current processes Contribute to other group projects as assigned Contribute and participate in knowledge development initiatives Coaching and guidance to the junior and new team members Attend queries, concerns, suggestions from stakeholders What you need to have: Prior Experience: 2-4 years of work experience in financial sector Education/ Qualification: Masters in Applied mathematics or similar field, Finance or MBA. Candidates having MBA/CFA/FRM will be an advantage Adept in undertaking and articulating investment research and insights Ability to understand and interpret large amounts of fund performance indicators Comfortable in using Microsoft Word, Excel and PowerPoint Ability to work as part of a team What makes you stand out: Excellent verbal and written communication skills Ability to absorb new information quickly Managing Relationships: Demonstrates the ability to build relationships with colleagues from a variety of different divisions / Demonstrates effective communication skills Planning and Organising: Is able to prioritise workload effectively in order to support the team Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor s Degree from an accredited college or university Professional Accounting/Finance designation considered an asset (CFA, CPA) 2+ years in Financial Services with an exposure to PandL reporting or Operation processing Product knowledge of domestic, global and OTC security markets, fixed income and derivatives Strong customer relationship skills Knowledge of Hedge Funds Ability to manage time effectively, set priorities and meet deadlines Strong proficiency with Microsoft Office suite, especially Excel Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Produce daily operational deliverables in line with client service level agreements, primarily activity in positions, trades and cash Evaluate cash flows, financing and risk associated with a broad range of investment products including derivatives, debt and private equity Analyze, investigate and resolve issues; prepare reports for assessment and sign off on portfolio and cash risk Apply critical thought to existing tools, controls and processes; make recommendations and test solutions Support the conversion of any new clients and existing migrations Maintain positive and professional relationships with all stakeholders Review and coach junior staff; assist in the resolution of day-to-day issues

Data Management and Quantitative Analysis - M2Leads a moderate-sized staff of individual contributors who compile, synthesize and report on the Banks or market data sources Oversees the management and mining of databases, data feeds, etc as well as the extraction, cleansing, preparation and hand-off to external or internal clients Manages day-to-day data management activities ensuring quality and accuracy of all work produced and delivered Provides input into possible process changes to increase efficiencies and improve processes Oversees the implementation of new data related technology enhancements / implementations Ensures staff compliance with the Banks standards and best practices Facilitates the analysis of client and business needs and manages related documentation Guides the teams production of management reporting and analyses Ensures the quality of day-to-day services provided is in line with service level agreements in place for each client Ensures business requirements are executed as expected Establishes operating procedures for the unit and ensures that the procedures align with the goals and objectives for the area Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team Manages a moderate-sized team of staff Responsible for the supervision of team members and coordination of resources Bachelors degree or the equivalent combination of education and experience is required 3-5 years of total work experience with at least 0-1 years in management preferred Experience in financial services preferred

Company Description: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner. With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether youre producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to clients, we re looking for unique voices to help lead us forward. If you re ready to challenge your limits and build your future, join us. Describe the role: Role Description: The Analyst is a key role for our firm providing fund and peer group performance and analytics. Analyst will be responsible for day-to-day activities of the team which include: Ensure timely delivery of standard and ad-hoc analytics/reports. Contribute towards process improvement initiatives/automations within the team. Adhere to the quality standards as per business requirements by ensuring accuracy and timeliness parameters are met according to target. Key job responsibilities include, but not limited to: Review fund and peer group performance data and resolve/escalate issues wherever necessary. Handle standard fund reporting and respond to ad-hoc requests in a timely manner with 100% accuracy. Support production process, contribute to process improvements, and participate in user-acceptance testing for system projects. Maintain excellent service level standards by adhering to key performance indicators targets for the team. Maintain procedure documents and review regularly for changes. Pune, India

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Collaborating with other mainframe technical teams to provide architectural and technical guidance Developing automation, tooling, reports, and utilities to assist in mainframe access administration Participating in on call and off-hours technology events Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Initialize new DASD volumes and Add new tape volumes. Perform the space management activities such as VTOC resizing, Defrag, Compress / Reclaim / Release / Cleaning of datasets. Manage and Define SMS rules and ACS routines along with reorganization of storage dataset (HSM CDS Catalog file). Strong knowledge of various storage products like Catalog Recovery Plus, Vantage, STOPX37, DSS, JCLs, VSAM, HSM, CA1, CSM, DS8K, VTS and GDPS replication. Adopt the given technology to meet the drift of customer and business requirements. Demonstrated problem determination and resolution within expected time frame. Root Cause Analysis preparation and meeting Service level agreement for submission. Hands on experience with disaster recovery planning and performing the recovery test (Tape recovery / DASD Replication / Tape Replication) and Managing the Copy services / GDPS. Has the ability to develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required. Preferred qualifications, capabilities, and skills Strong problem-solving skills Excellent verbal and written communication skills Strong knowledge in programming in REXX or other languages strongly desire

At Amazon Advertising Global Team, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you re interested to improve advertising experience for customers with relentless focus, you ve come to the right place! Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and global Campaign Management teams Manage the troubleshooting of issues as surfaced during the campaign life-cycle Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies Manage end-to-end campaigns for specific areas of business. Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. Follow established SOPs, inventing and simplifying along the way Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets A day in the life You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business on Amazon while upholding our end customers experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills. About the team This roles sits with the Global Advertising Services Org and may support various categories/verticals based upon the needs of the business. Campaign Creative Managers work with advertising operations and Campaign Creative Managers to ensure campaign delivery and advertising customer success. - Experience with Excel - Bachelors degree in any discipline - Experience analyzing data and best practices to assess performance drivers - 3+ years of digital advertising experience - Strong problem-solving skills - Experience in e-commerce or online advertising - Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology, start-ups, or SaaS Platforms - Strong written and verbal communication skills in English

Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes, tools and high-judgment decisions. The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks. Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases, provide data on abuse trends and fraud issues impacting the marketplace. Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements. - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 1+ years of customer service experience

Mutual Fund Research: Quantitative Research: Ranking / Analysis of Schemes, Fund Managers and AMC based on performance, performance attribution and portfolio-based attributes. Qualitative Research: Qualitative assessment of AMC and MF Schemes, due diligence of AMC, Report writing on schemes and Mutual Funds (MFs) Writing analytical articles related to the investment products/ themes, wealth management and general markets Compiling newsletters and writing summary of different asset classes (eg: equity, debt etc.) Customized Research: Detailed analysis on other financial instruments like PMS products, ULIPs, PE Funds, REITs for customized research assignments Any other form of customised research for asset managers, distributors and institutional investors Process Adherence: Ensure high quality analysis and research output Successfully meeting deliverables and client requirements Initiatives for productivity improvement Successfully adhering to SLAs (service level agreements) on specific client engagements Documentation of processes Client Management / Stakeholder Management Communicates with internal external clients and/or issuers as necessary Skills Sound knowledge of the investment products like mutual fund, PMS, Insurance etc. Has strong understanding about financial markets and current affairs Understanding of regulations of mutual fund, PMS and Insurance industry Excellent analytical and report writing skills Excellent oral, written communication and presentation skills MS Office especially MS excel Independent performer Multi-tasking Ability to perform under pressure in deadline driven projects.

As an Associate Credit Operations Analyst at Bluevine you'll be responsible for gathering and analyzing data to verify the creditworthiness of the borrower. Associate Credit Operations Analysts at Bluevine should be able to multi-task and deliver accurate results within established service level timeframes. Associate Credit Operations analysts will work alongside the Credit Analysis Manager, underwriting team and are exposed to all aspects of FinTech operations in a high-growth startup environment. WHAT you'll DO: Review loan applications to verify credit qualification criteria and financial data assessment. Support the Credit Operations Manager by answering questions, providing feedback, and investigating escalated issues. Analyze bank data, public data, and conduct KYC, and KYB on all applicants. Identify gaps in automation and process improvements in the borrower application process. Assist the Loan Servicing department in the maintenance of loan files and closing requirements. Work on routine assignments and ad-hoc projects that require limited judgment. WHAT WE LOOK FOR: Minimum of 6 months+ of experience as credit analyst, consumer/business lending, personal banking, or similar. Analytical and problem-solving skills. Passion for delivering a great customer experience. Impeccable judgment and acute attention to detail. Excellent communication skills (oral & written). Track record of high-performance. Familiarity with underwriting loans, financial statements and tax documents is a plus. Banking or Fintech experience is a plus. Benefits & Perks Excellent group health coverage and life insurance Stock options Hybrid work model Meal allowance Transportation assistance (terms and conditions apply) Generous paid time off plan, Holidays Company-sponsored mental health benefits Financial advisory services for both short- and long-term goals Learning and development opportunities to support career growth Community-based volunteering opportunities

Perform and support for provisioning access in ticketing tools, financial reporting, and booking accounting. Drive overall performance and manage various work-types in ticketing tool i.e Service Now. Responsible for subject matter expert, delivering results as per Service Level Agreement targets / timelines. Audit/Review process related decisions and work output. Produce reports that help to gauge process performance. Actively participate in project meetings to drive business results. Steer process meetings / calls to a logical conclusion . This position is responsible to Perform and support on provisioning access requests, access recertifications and financial reporting Knowledge of ticketing tools i.e Service Now, CPAM Access provisioning request and Password reset Strong knowledge of data analysis and data manipulation Strong knowledge of MS Excel, Power point, Work-Flow diagrams, and MS Word Knowledge of VBA, Alteryx and Power-Automate Basic knowledge of Power-BI Tool Good knowledge of financial reporting and accounting. Ability to communicate effectively both orally and in writing with various levels of management, including translating complex ideas and data into actionable steps for business units. Knowledge of reconciliation report and financial transactions. Knowledge of booking accounting using general Ledger. Having good knowledge of balance sheet and prepare the balance sheet report. Support Treasury team by preparing tax Audit reports i.e, Bank fees analysis, Annual bank attestation and foreign Bank and Financial account report for global region. Analyze and research all discrepancies in excel and people soft. Perform mid-month, month-end, and quarter-end activities as per defined process Interact with all teams via email & phone to produce output and manage issues in timely manner Ability to interact with stateside for maintaining all the reports accurately for auditing purposes. Ability to independently handle adhoc requests Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.

Perform and support for provisioning access in ticketing tools, financial reporting, and booking accounting. Drive overall performance and manage various work-types in ticketing tool i.e Service Now. Responsible for subject matter expert, delivering results as per Service Level Agreement targets / timelines. Audit/Review process related decisions and work output. Produce reports that help to gauge process performance. Actively participate in project meetings to drive business results. Steer process meetings / calls to a logical conclusion . This position is responsible to Perform and support on provisioning access requests, access recertifications and financial reporting Knowledge of ticketing tools i.e Service Now, CPAM Access provisioning request and Password reset Strong knowledge of data analysis and data manipulation Strong knowledge of MS Excel, Power point, Work-Flow diagrams, and MS Word Knowledge of VBA, Alteryx and Power-Automate Basic knowledge of Power-BI Tool Good knowledge of financial reporting and accounting. Ability to communicate effectively both orally and in writing with various levels of management, including translating complex ideas and data into actionable steps for business units. Knowledge of reconciliation report and financial transactions. Knowledge of booking accounting using general Ledger. Having good knowledge of balance sheet and prepare the balance sheet report. Support Treasury team by preparing tax Audit reports i.e, Bank fees analysis, Annual bank attestation and foreign Bank and Financial account report for global region. Analyze and research all discrepancies in excel and people soft. Perform mid-month, month-end, and quarter-end activities as per defined process Interact with all teams via email & phone to produce output and manage issues in timely manner Ability to interact with stateside for maintaining all the reports accurately for auditing purposes. Ability to independently handle adhoc requests Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.

The GBSC (Global Business Services Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the MasterCard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries. The Specialist, Contract Services serves on a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Director, Contract Services, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results. Does the pursuit of excellence appeal to you Are you committed to customer service Do you enjoy solving legal and business problems Are you passionate about identifying and implementing process improvements If so, keep reading as this might be the perfect role for you. Role: You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature Receive contract requests and conduct triage to ensure adherence to established business policies, processes and procedures Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives All About You: LLB degree, combined with relevant experience required. Solid legal and business acumen, sound analytical and problem solving skills Demonstrated ability to manage workloads involving tasks of varying priority and complexity Excellent communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms Advanced negotiation skills Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts Demonstrated strength in customer focused service orientation Knowledge of European, Middle East, Africa, Asia Pacific, Latin or Caribbean legal systems and business practices a plus We are looking for a qualified lawyer for the above-mentioned position. A key advantage for this role would be candidates who possess additional skills in data analysis, including the ability to effectively analyze multiple data sets, derive meaningful metrics, and generate comprehensive reports for our executive leadership team. Its essential that the individual can not only manage and interpret data but also communicate their findings clearly and impactfully.

CommScope is looking to add a Technical Support Engineer to join our team. How you'll Help Us Connect the World The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLA s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have: Minimum of 2 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or staggered work week , ie Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required.

Job description Penetration Tester Position Overview: At Experian, we recognize the need for vigilant cybersecurity to safeguard our systems and data. As such, we are seeking a Penetration Tester to fortify our defenses and ensure our digital assets remain secure. Role Definition: The Penetration Tester is an essential part of our cybersecurity team, responsible for identifying vulnerabilities within our digital infrastructure. By simulating cyber-attacks and assessing our systems, this role plays a fundamental part in highlighting potential security threats and strengthening our defenses. Scope of Work: Infrastructure Assessment: The Penetration Tester will analyze a variety of systems within Experian, spanning from external-facing applications to internal networks or cloud environments, ensuring all potential vectors of attack are considered. Regular Deliverables: Meeting targets is crucial. Delivering a minimum workload per month is a clear metric of productivity, yet its vital this doesnt come at the expense of the assessments depth or quality. Strategic Testing: Under the guidance of senior team members, the Penetration Tester will work to determine which systems to test, based on current risk assessments and business needs. Standards Adherence: While conducting tests, its essential to follow industry best practices and our in-house SOPs, ensuring consistent and rigorous assessments. Skill Development: Continual learning is encouraged. While proficiency in basic scripting and understanding of various environments is required, there will be opportunities to expand on these skills and learn new techniques. Clear Communication: The ability to relay findings, both to the cybersecurity team and potentially to broader stakeholders, is essential. Clear, concise reporting ensures swift action can be taken on any vulnerabilities found. Team Collaboration: Being a valuable team player is vital. While the Penetration Tester will work on individual projects, collaboration, sharing insights, and integrating feedback are all crucial aspects of the role. Value Proposition: The Penetration Tester, while being an individual contributor, is a foundational pillar in Experians overarching cybersecurity strategy. This role ensures our systems are resilient against potential threats and provides peace of mind that our digital operations can continue unhindered by external threats. Roles and Responsibilities: Deliver above the minimum required workload per month without compromising on the quality of assessment. Deliver penetration tests on both business-critical applications and infrastructure to support the organizations information security risk management program. Ensure tests are prioritized based on business and compliance requirements, such as compliance due date, requested date and feedback from the application team. Guarantee engagements are fully compliant of our standard operating procedures and service level agreement timelines. Proficient at scripting and automating exploits in language of choice Make consistent efforts to upskill and learn new testing standards. Understand and clearly communicate potential vulnerabilities and their associated risk level, remediation steps and/or mitigating controls with business stakeholders. Research and maintain proficiency in tools, techniques, countermeasures, and trends in computer and network vulnerabilities, data hiding and encryption. Participate in regular Teach-the-team sessions to share the knowledge with team members. Complete assigned training and certification per agreed timeline Attend and contribute during engagements scoping calls. About Experian Experience and Skills Qualifications 2+ years experience in a Penetration Testing position Experience in planning and executing penetration tests/red team exercises against web applications, containers, APIs, network devices, databases, operating systems, and various cloud technologies. Infrastructure penetration testing while most of the time focused on assessing cloud environments, both public and private ones. Preferred certifications are listed as follows OSWA, OSCP, CPSA, CWAT, Pen Test+, CPENT, GPEN, AWS Security Specialty or similar certifications. Additional Information Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Position Purpose The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. They work closely with Operations, calling out non-adherent events via email so that non-adherent agents can be directed back toward the phone. Workforce Management Real Time Analyst also monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time which exceeds defined thresholds. They watch real-time campaign statistics across various measures such as service level or staffing interval requirements to ensure we are meeting contractual standards as defined by clients. They provide real-time feedback to Work Force Management and Operations management on the status of the campaign. Workforce Management Real Time Analysts may also be required to change agent skill associations on the switch and or provide historical reporting, depending on campaign requirements. Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications Minimum two-year experience in a call center environment and familiarity with Workforce functions required One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

Resource should have 5-6years experience in EDI integration in Sterling SB2Bi translation software application Extensive experience supporting production support environments, including ticket ownership from creation through closure Sound analytical and problemsolving skills Should have the development experience as well. Should have Good Communication skills. Flexibility with 24*7 support The role entails the following skillset: 1. Be a member of offshore production support technical team that provides production support services for clients including: i. Monitor the production and test systems ii. Respond to system tickets/emails generated and assigned to the EDI team iii. Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements. iv. Ensure that processes are being followed and documentation is disseminated to the team/stakeholders 1. Excellent trouble shooting skill is a must and must have experience delivering within SLA s in a production support role. 2. Open and manage tickets with IBM 3. Open and manage tickets in Service Now (Incident/change management ticketing system) 4. Liaise with the client on production support issues and recommendations 5. Requires thorough understanding of client s business and applications 6. Knowledge of industry EDI guidelines (i.e. E DI ANSI X12, XML etc.) and specifications for customer/supplier communities 7. Creates and maintains trading partner setups/envelopes and configurations 8. Knowledge of file transfer communication protocols (i.e. managing and implementing AS2 certificate renewals, VAN, FTPS etc.) 9. Ensures defects found in products are logged, monitored, fixed and reported complete 10. Creates or supports unit/system/integration test plans and cases for software elements 11. Conducts or supports system/integration/parallel testing 12. Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule 13. Validates proper configuration items (CIs) have been deployed correctly 14. Executes post-implementation validation - ensures data is processing as expected in the system

Senior Specialist, Legal Services The GBSC (Global Business Services Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the MasterCard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries. The Specialist, Contract Services serves on a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Director, Contract Services, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results. Does the pursuit of excellence appeal to you? Are you committed to customer service? Do you enjoy solving legal and business problems? Are you passionate about identifying and implementing process improvements? If so, keep reading as this might be the perfect role for you. Role: You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature Receive contract requests and conduct triage to ensure adherence to established business policies, processes and procedures Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives All About You: LLB degree, combined with relevant experience required. Solid legal and business acumen, sound analytical and problem solving skills Demonstrated ability to manage workloads involving tasks of varying priority and complexity Excellent communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms Advanced negotiation skills Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts Demonstrated strength in customer focused service orientation Knowledge of European, Middle East, Africa, Asia Pacific, Latin or Caribbean legal systems and business practices a plus We are looking for a qualified lawyer for the above-mentioned position. A key advantage for this role would be candidates who possess additional skills in data analysis, including the ability to effectively analyze multiple data sets, derive meaningful metrics, and generate comprehensive reports for our executive leadership team. Its essential that the individual can not only manage and interpret data but also communicate their findings clearly and impactfully.