1182 Service Level Jobs - Page 34

JD Qualification-Btech/BE/Mtech Exp- 5+years Location-Mumbai Operational Management: Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. Ensure service-level agreements (SLAs) are met or exceeded. Oversee inventory and logistics of VSAT equipment in the region. Team Leadership: Lead, train, and mentor field engineers and technical support staff. Coordinate schedules, workloads, and performance appraisals. Ensure adherence to safety and quality standards. Customer Support: Act as an escalation point for critical customer issues. Work closely with the customer support team to resolve technical issues promptly. Maintain positive relationships with key customers and stakeholders.

Provides programs to improve operational efficiency, consistency, and compliance in support of the organizations financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes Career Level - IC1 Career Level - IC1 The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle s Sales Organization via chat and incident support using Oracle s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and Can Do Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends

The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally.The focus of this role will be to support Oracle s Sales Organization via chat and incident support using Oracle s Service Cloud product.The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle s Global Sales and Consulting teams.Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools ( CPQ, DAS and Qrs ) Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and Can Do Attitude Results orientated Career Level - IC1 The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle s Sales Organization via chat and incident support using Oracle s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools ( CPQ , DAS and Qrs ) Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and Can Do Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework.

Management Level I Customer Experience Executive Team : CEC - US Reports to: Team Leader Role To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the team s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the company s Regulators. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements. You will be following the respective US business holiday calendar. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours: Excellent communication skills; Strong phone and verbal communication skills along with active listening. Should be able to work in US shifts. Proven experience in a customer support role Meeting targets for accuracy, quality, volume and agreed service levels Familiarity with CRM systems and practices Basic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Adherence to procedures and regulations. Demonstrate willingness to contribute to team beyond own immediate tasks

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Personalized Support Engineer About the job The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue. This position requires working in a shift, APAC 0630-1530 IST and EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc) Responsibilities: In this role, you will: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio s Product and Engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers and partners developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences. EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs. RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs). Qualifications: Required: Fluent in English language (both oral and written) 2+ years experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions. Experience working with top tier customers. Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customer s shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Desired: Previous exposure or knowledge of Twilio products Experience working with JIRA, Confluence, Airtable and other project tools. Skilled in troubleshooting network connectivity issues Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client expe Preparing investor and client CDD files for final review by Account Manager. Requesting appropriate CDD documentation from investors in CFS (Citco Fund Services) administrated funds and from CFS clients. Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFSI escalation and follow up procedures. Manage maintenance and safe keeping of CDD documents and files. Liaising with internal Investor relations team on a daily basis responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Escalation point for clients, investors and Citco employees on all AML/CDD queries Client management for new and existing clients. Provide information to management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Managing specific projects which may arise from time to time. Qualifications for Internal Candidates About You: A degree qualified in a business or Finance related disciple. Team player who can work well within the function to deliver a quality service. Attentive to detail, creative and innovative. Excellent communication and writing skills. Client focused. Proven interest in the financial markets and hedge fund industry. Proficient in Microsoft Office applications. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver seamless client experience. Responsibilities for Internal Candidates Your Role: Preparing investor and client CDD files for review by the KYC/AML Manager. Requesting appropriate CDD documentation from investors in CFS Singapore administrated funds and from CFS Singapore clients. Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records. Timely follow up on pending CDD requests keeping compliance with CFS escalation and follow up procedures. Maintenance and safe keeping of CDD documents and files. Liaising with internal Investor Relations teams on a daily basis who are responding to investor and client AML queries. Ensuring queries and emails are responded to in a timely and accurate manner. Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons. Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these. Keeping informed as to present and future legislation and regulatory developments in the jurisdiction. Assisting with fund specific CDD reviews. Ensure the AML applications are consistent with the Company s AML policy and risk assessment. Be an escalation point for clients, investors and Citco employees on all AML/CDD queries. Client management for new and existing clients. Provide information to Management in respect of AML/CDD issues arising. Ensure all queries received by the team are responded to in a timely manner. Maintain delivery of a high quality service level to clients and other Citco departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Ensure a professional relationship is maintained with clients and stakeholders at all times. Specific projects which may arise from time to time. Any other duties which the organization may require as part of the business of CFS. Risk Assessments Acting as a point of contact for in house AML/CDD queries for Citco employees, and providing advice to Citco on all related matter. Securing that all client relationships are risk rated as per established procedure. Business Maintain a professional working environment. Keep Management abreast of important issues and escalate potential problems. Participate in projects that may be defined in connection with the continuing expansion and evolution of the business. Resolve complaints and inquiries received. Meet or exceed internal and external quality standards for exceptional customer service. Qualifications for Internal Candidates About You: Bachelor s degree in Business/Finance related. Asset Management experience in either an Audit Firm, Administrator, Investment Manager or other financial institution desired but not essential. Excellent communication and writing skills. Working knowledge of Excel and Word essential. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Overview: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Overview: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support French Specialist LANGUAGE REQUIREMENTS: English & French PROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements) The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. Minimum B2.2 level French Language Certification is Mandatory, C1 preferred. Business proficient fluency in both written and verbal English and French languages. Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazon s potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor s Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.

This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as we'll as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as we'll as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework

At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Banking Responsibilities As part of the Mortgage services team, you will be required to: • Ability to comprehend information/data set • Ability to deliver work as per agreed accuracy service levels along with good efficiency • Communication with onshore team for getting the resolutions on pending information Qualifications we seek in you Minimum qualifications • Any graduate Preferred skills • Ready to work on stretched working hours due to volume fluctuations • Good comprehension & e-mail writing skills • Decision making skills required • Ability to analyze and observe things What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Banking Employee will be responsible to carry out the production at process level in an utmost efficient manner adhering to all the process level protocols Responsibilities As part of the Mortgage services team, you will be required to: • Ability to comprehend information/data set • Ability to deliver work as per agreed accuracy service levels along with good efficiency • Communication with onshore team for getting the resolutions on pending information Qualifications we seek in you Minimum qualifications • Any graduate Preferred skills • Ready to work on stretched working hours due to volume fluctuations • Good comprehension & e-mail writing skills • Decision making skills required • Ability to analyze and observe things • Interpersonal Skills • Excel Skills – Intermediate • Take non scripted inbound & outbound calls • Awareness of Microsoft office resources Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Banking Responsibilities As part of the Mortgage services team, you will be required to: Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Qualifications we seek in you Minimum qualifications Any graduate Preferred skills Ready to work on stretched working hours due to volume fluctuations Good comprehension & e-mail writing skills Decision making skills required Ability to analyze and observe things What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

Career Category Human Resources Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: Amgen is seeking a Senior Associate of Human Resources - Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources - Workforce Administration will work out of Amgen s Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inquiries and issues related to Amgen s HR system, Workday, that have been escalated from HR Associates Provides excellent customer service as measured by Service Level Agreements (SLAs) Assigns and balances HR system security roles Provides analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals Handles and maintains the content in the team s knowledgebase program and suggests improvements for ongoing development Generates and creates Workday reports and performs audits on transactional work and other processes Performs transactional work in Workday using mass upload tool and correcting data discrepancies Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements Leads other projects/activities, as needed, and participate in other cross-functional process improvements Basic Qualifications and Experience: Strong working knowledge of Workday 4+ years experience in human resources and corporate service center Strong working knowledge of Workday including generating Workday reports, EIBs, Mass Operations Management Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Functional Skills: Must-Have Skills: 4+ years strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 3+ years experience in human resources and corporate service center supporting Workday Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .

The opportunity: Lead a team focused on the complete, accurate, and timely completion of Accounts Receivable (AR) transactions. Ensure compliance with internal guidelines and procedures, as well as external regulatory requirements. How you ll make an impact: Defines operating guidelines and project tasks to ensure delivery of services to assigned business partners in accordance with service level agreements. Drives cash collection in line with Group guidelines and participates in Group cash collection initiatives. Transaction processing Ensures accurate processing of Accounts Receivable transactions. Oversees organization and work allocation for individuals involved in transaction processing. Risk management Leads implementation of collection and credit risk management solutions. Provides accurate and timely credit assessments to business partners. Oversees analysis of accounts and highlights discrepancies/anomalies for correction. Leads enforcement and implementation of relevant internal accounting and reporting guidelines and compliance with external accounting regulations. Customer relations Builds and manages relationships with business partners to manage expectations and ensure customer satisfaction. Optimization Oversees implementation of best practices and continuously optimizes practices to gain efficiency and drive productivity gains. Internal controls Ensures transparency in financial reporting and disclosures. Leads Internal Control over Financial Reporting compliance and reporting for the AR team. Reporting Ensures timely and accurate monthly, quarterly and annual reporting of reporting package and associated disclosures. Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor s / master s degree in accounting or related field. 8 - 12 Years of Experience. Team player with good interpersonal and communication skills as well as analytical and fact-based thinking. Ability to work in a fast-paced, dynamic environment and adapt to changing business needs, while managing personal workload. Should be comfortable working within an international environment and across diverse cultures. Able to maintain confidentiality and handle sensitive information. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within our Credit Risk Technology team which is aligned to Corporate Technology division, you will play a pivotal role in our team. You will demonstrate your strong knowledge across multiple technical domains and provide guidance on the technical and business issues that we face. You will lead resiliency design reviews, simplify complex problems for other engineers, act as a technical lead for medium to large-sized products, and mentor other engineers. This role provides an opportunity to influence and shape the future of our globally recognized firm. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications, capabilities, and skills Formal training or certification in software engineering concepts and 5+ years of applied experience. Demonstrate deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the capability to implement these within an application or platform. Exhibit fluency in at least one programming language, such as Python, Java Spring Boot, or . Net. Have deep knowledge of software applications and technical processes, with emerging expertise in one or more technical disciplines. Show proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk. Be proficient in continuous integration and continuous delivery tools, such as Jenkins, GitLab, and Terraform. Have experience with container and container orchestration technologies, including ECS, Kubernetes, and Docker. Possess experience in troubleshooting common networking technologies and issues. Demonstrate the ability to identify and solve problems related to complex data structures and algorithms. Exhibit a drive to self-educate and evaluate new technology. Have the ability to teach new programming languages to team members and collaborate across different levels and stakeholder groups. Preferred qualifications, capabilities, and skills Experience in banking or financial domain

Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 2 years of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate - Customer Service (T2) The Analyst - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2 - 4 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Asociate- Customer Service (T2) The Analyst - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2-4 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Job Purpose: The role of IT Support Analyst is to be responsible for 2nd Line Application Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the 1st Line Support teams, or have been raised directly into the 2nd Line queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. Diagnose, troubleshoot, and resolve application issues, following agreed procedures. Escalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs). Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities. Communicate effectively with end users, providing clear instructions and guidance on the use applications services. Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures. Conduct regular reviews of operational checks such as batch jobs to ensure they are operational. In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion. Assist in conducting root cause analysis and managing problems to prevent recurring issues. Required skills and experience: Essential Proven experience in IT Support Analyst role preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Good analytical and problem-solving skills. Good understanding of priorities versus business impact and Incident resolution within required set of SLAs. Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch. Desirable Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. ITIL certification (Foundation level or above) Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms. Required Competencies: Very organised with good planning and coordination skills. Ability to interact and communicate well at all levels. Inquisitive mindset, not happy to accept the status quo . Ability to multi-task and remain calm under pressure. Collaborative team player who continually strives for improvement. Values We expect all colleagues at Rotork to role model our organisational values and associated behaviours. We value our customers We grow together We win as a team Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. ITIL certification (Foundation level or above) Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate - Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2-5 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

What are the Key Deliverables in this role? Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

What Youll Do The Team Leader is responsible for the overall productivity of the team. You will include task delegation, performance monitoring, ensuring compliance with Service Level Agreements (SLAs), and supporting team development and continuous improvement. What Your Responsibilities Will Be Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets. Service level agreements and Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs. Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals. Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards. Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity. Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes. Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs. Collaboration : Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals. What Youll Need to be Successful You should have minimum 6 year of experience in HS classification. People from E-Commerce and Customs background would be given preference. You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective. You should have Sound Understanding Online Shopping Portals. Work Environment & Location: Location: Noida On-site. Shift timings: Rotational Travel requirements: No How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. You should have minimum 6 year of experience in HS classification. People from E-Commerce and Customs background would be given preference. You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective. You should have Sound Understanding Online Shopping Portals. Work Environment & Location: Location: Noida On-site. Shift timings: Rotational Travel requirements: No Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets. Service level agreements and Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs. Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals. Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards. Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity. Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes. Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs. Collaboration : Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals.