1182 Service Level Jobs - Page 33

Helps to establish sprint cadence Coordinates with product owners to keep the sprint team s backlog ready and groomed Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level Publishes committed sprint objectives Identifies and escalates impediments Maintains relevant metrics to help the team monitor their performance Coordinates elements of the sprint plan with other technology staff outside of the project Takes responsibility for managing dependencies within the sprint team as we'll as those dependencies from other development or operations teams Participates as we'll as facilitate Scrum of Scrums Encourages Architect, UX, QT and Sprint team collaboration Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA) Facilitate Project / Epic estimation process Communicates sprint status to stakeholders at a fixed cadence Promotes adherence to Agile software development best practices Drives continuous improvement initiatives at the team level Acts as an Agile coach to the development team Heres What You Need: 5-8 years of technical experience including 2-4 years of experience as a Scrum Master or Agile Coach Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology Large/enterprise application development experience using Agile methodologies preferred but not required Strong leadership, time management, conflict resolution, and analytical skills Able to act as servant leader at the team level or project level Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management Drive for continuous improvement Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team Self-motivation and the ability to work under minimal supervision are a must Outstanding written and oral communication Experience with Atlassian Tools such as Jira and Confluence preferred, but not required Experience and knowledge of PI planning will be an added advantage Experience in project management will be an added advantage

As a service consultant you will be the primary contact for clients with respect to data workflows and as part of the Client Experience division you will leverage your specialized knowledge to anticipate and meet clients operational needs, maintaining data processes to support their success. Your role requires a flexible approach to adapt to client needs, reduce overheads, and enhance operational efficiency. Your key responsibilities as a Service Consultant will be to: Create and publish documents on behalf of clients. Ensure client expectations are met by providing visibility of available data. Resolve client queries in a timely manner, based on priority and urgency. Ensure smooth operation of internal and external systems and processes. Create and maintain high-standard process documentation. Provide insights based on analysis to clients and managers. Independently manage client work while maintaining strong internal relationships. Train junior members of the team on new processes and tasks. Oversee daily team operations, ensuring optimal task execution and process efficiency. Adhere to all general security responsibilities as per the company security policy. To join us as a Service Consultant you will need the following experience and skills: 5-7 years of experience in a client-facing role. Proficient in MS Office (Outlook, Teams, Excel). Excellent written and spoken English communication skills. Strong analytical and problem-solving skills. Proven ability to consistently meet Service Level Agreements (SLA). Fund management experience is an advantage. Knowledge of product analysis and Salesforce is a plus. By joining the team, you will be offered the following: 24 days holiday Paid Study leave Enhanced paternity maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access

1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done according to the established Client standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 Client support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills

Job Description: Associate, Buying Operations Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn. Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, youll tackle complex challenges that impact millions of peoples working lives. With our momentum backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years youll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As an International Payroll Specialist you will be responsible for managing international payrolls in a fast paced environment. You will manage the full payroll process including receiving, validating, and completing payroll related data activities on behalf of Safeguard. The role will also take full ownership of all client communications, ensuring timely responses, follow through, and resolution of client enquiries. How you will make a difference: Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients To ensure timely receipt and delivery of payroll data in accordance with payroll schedules Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations Responsible for submission of all payroll data to required partners and/or clients On time receipt and delivery of net pay and payroll reports in line with agreed upon payroll schedules Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards Managing enquiries from clients, internal regional service centres and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements Develop and drive action plans and root cause analysis reports for issues, as required. Participate in the development of processes and procedures for the team in accordance with customer and business requirements Detailed focus on quality, accuracy, and timeliness of payroll related activities as assigned Serve as subject matter expert (SME) of payroll processes Adhere to SSAE16 compliance audit controls and requirements. What will give you an advantage: An organized and methodical approach to work Strong verbal and written communication skills in English Strong relationship building skills, Vendor management skills Strong to attention to detail and ability to work in a fast-paced environment Responsible and professional attitude, and accuracy with record keeping and reconciliation Strong excel skills, advanced skills advantageous Strong analytical skills, and Must be able to work independently Must have previous payroll processing experience, ideally 1 years plus Experience in multi-national shared service environment preferred Experience processing global payroll desirable Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy . You can review the independent bias audit report covering our use of Covey here: https: / / getcovey.com / nyc-local-law-144

About Lowe s Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About the Team ACC - Associate Care Center - Team of enthusiastic HR professionals who are specialized in Phone, Live chat and Case Management support. Primary point of contact for all the US associates on all their HR related questions. Job Summary: The primary purpose of this role is to act as the first point of contact for an employee or manager calling the HR service center. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of service center processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center. Roles & Responsibilities: Core Responsibilities: Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe s employees, regarding questions related to portal navigation and HR/ Payroll policies and procedures. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool. May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager. Assure information is complete, accurate, and approved by appropriate superior. Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned. May assist with basic transactions as assigned according to proper procedure, policy, and direction. Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements. Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals. Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals. Years of Experience: 2 to 3 years of experience in HR Contact Center/HR Service Center (Preferred region - North America) Education Qualification & Certifications (optional) Required Minimum Qualifications : Bachelor s degree, candidates with required skills and certification in data analysis will be preferred. Skill Set Required Primary Skills (must have) Hands on experience with CRM & ERP tools, preferably ServiceNow / Salesforce / Workday / PeopleSoft etc. Strong communication and interpersonal skills to build effective relationships with Tier2/Tier3 & Functional COE s. Customer service centric mind set, placing the user at the heart of the solution. Well-versed with Service Level Agreements. Able to multi-task and respond quickly and effectively to the challenges faced.

About Lowe s Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About the Team ACC - Associate Care Center - Team of enthusiastic HR professionals who are specialized in Phone, Live chat and Case Management support. Primary point of contact for all the US associates on all their HR related questions. Job Summary: The primary purpose of this role is to act as the first point of contact for an employee or manager calling the HR service center. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of service center processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the contact center. Roles & Responsibilities: Core Responsibilities: Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe s employees, regarding questions related to portal navigation and HR/ Payroll policies and procedures. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool. May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager. Assure information is complete, accurate, and approved by appropriate superior. Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned. May assist with basic transactions as assigned according to proper procedure, policy, and direction. Assist Senior Representatives, Supervisors and Managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements. Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals. Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals. Years of Experience: 2 to 3 years of experience in HR Contact Center/HR Service Center (Preferred region - North America) Education Qualification & Certifications (optional) Required Minimum Qualifications : Bachelor s degree, candidates with required skills and certification in data analysis will be preferred. Skill Set Required Primary Skills (must have) Hands on experience with CRM & ERP tools, preferably ServiceNow / Salesforce / Workday / PeopleSoft etc. Strong communication and interpersonal skills to build effective relationships with Tier2/Tier3 & Functional COE s. Customer service centric mind set, placing the user at the heart of the solution. Well-versed with Service Level Agreements. Able to multi-task and respond quickly and effectively to the challenges faced.

Senior Accountant - CA/CPA/CA Inter, Intercompany Accounting Job Description Summary Overview: Are you motivated to work in a team that provides global services? Do you like to simplify, standardize, and transform existing processes? Are you passionate about working within a great team? If so, we have an exciting opportunity in our global Intercompany team. Role: Responsible for execution of intercompany processes, including intercompany settlement, global reconciliation, and monthly reporting. Responsible for execution of transfer pricing and service fee accounting Cross-functional communications (w/ Tax, Treasury, Controllership) to help influence and determine settlement method and hold teams accountable. Maintain service level agreements (SLA s), performance targets, and measure performance Partner with regional teams and financial systems for implementation of local requirements and reporting needs Seek automation and efficiency improvements in all processes and measure progress Provide guidance and support to the regions and business units Perform and/or review account reconciliations Support SOX control compliance Contribute to the special projects as the need arises Other duties as required All About You: Education/Certification CA/CPA/CA-Inter, preferred Knowledge/Experience/Skills Excellent technical knowledge of US GAAP and current accounting concepts Experience in intercompany processing and accounting preferred Experience identifying and implementing process improvement activities Mastery and comfort navigating financial systems and subledgers Progressive accounting experience Previous work in a large global environment Strong analytical and problem-solving skills Strong verbal and written communication skills Strong customer service and business acumen Strong sense of urgency and ability to prioritize under tight deadlines

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity Global Support Services (GSS ) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing s three business verticals Corporate Learning, Higher Education, and the HBR Group in global locations.The GSS team delivers critical back-end support to HBP s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master s degree in Business Administration, Marketing, or a related field. Minimum of 3 years experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

. Job Description Position: Supply Chain Specialist 4 Location: Bangalore We are building a team to drive Juniper s Inventory COE (Central of Excellence) team in Asia, The goal of the Inventory COE team is to create the proper tools and processes that size, execute, monitor and report on the company s inventory in a way that allows Juniper to achieve the desired balance between cost and service level to our customers. We are looking for an experienced supply chain specialist to manage inventory activities, The job scope include but not limited as, manage the outsourced warehouse we use to manager Juniper owned inventory, PGI (Post Goods Invoice), Scrap Process, CM / ODM Inv Process monitoring & Improvement, Site Kaizens, Partner with GMM -> Increased flexibility (VMI and Buy/Sell/Hold),The job is very important to effectively manager inventory and other activities may require to achieve business goals with effort from Inventory COE team. Responsibilities E&O Review Scrap Analysis -- determine scrap candidates, Scrap analysis is based on Manufacturing Finance mandated criteria Inventory Reconciliation -- Ensuring alignment between Juniper owned on hand inventory and SAP on hand inventory JOI Dashboard -- monthly update of JOI inventory status and movement Purge. ECO. MCO Process -- Juniper owned inventory needs to be reported on all component ECO/MCO/Purge notifications, and actioned as required per purge disposition instructions Defective inventory disposition -- there are ongoing issues with defective inventory that is typically discovered at the time of order fulfillment PGI ( Post Goods Invoice ), Cycle Count CM / ODM Inv Process monitoring & Improvement, Site Kaizens, Partner with GMM -> Increased flexibility / Supply Agility (VMI and Buy/Sell/Hold), Other activities base on the business needs Requirements 5-7 year s experience in a supply chain management role / function. Excellent knowledge of inventory management, data analysis, materials movement with good knowledge of inventory management system ( Eg, SAP, MRP, ERP, power BI ) Analytical mindset to problem solving Experience of driving projects with cross function team for process improvement / alignment Good organization, communication, and interpersonal abilities Strong English communication skill is required Demonstrated effectivity in working with multi-cultural, multi-location team Flexibility working time BS / BA qualification in business administration , inventory management, logistics or relevant field Moderate travel will be required.

FE fundinfo is a global leader in investment fund data and technology.We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Service Consultant to join our team in Chennai. As a service consultant you will be the primary contact for clients with respect to data workflows and as part of the Client Experience division you will leverage your specialized knowledge to anticipate and meet clients operational needs, maintaining data processes to support their success. Your role requires a flexible approach to adapt to client needs, reduce overheads, and enhance operational efficiency. Your key responsibilities as a Service Consultant will be to: Create and publish documents on behalf of clients. Ensure client expectations are met by providing visibility of available data. Resolve client queries in a timely manner, based on priority and urgency. Ensure smooth operation of internal and external systems and processes. Create and maintain high-standard process documentation. Provide insights based on analysis to clients and managers. Independently manage client work while maintaining strong internal relationships. Train junior members of the team on new processes and tasks. Oversee daily team operations, ensuring optimal task execution and process efficiency. Adhere to all general security responsibilities as per the company security policy. To join us as a Service Consultant you will need the following experience and skills: 5-7 years of experience in a client-facing role. Proficient in MS Office (Outlook, Teams, Excel). Excellent written and spoken English communication skills. Strong analytical and problem-solving skills. Proven ability to consistently meet Service Level Agreements (SLA). Fund management experience is an advantage. Knowledge of product analysis and Salesforce is a plus. By joining the team, you will be offered the following: 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavor to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Our Purpose Title and Summary Senior Accountant - CA/CPA/CA Inter, Intercompany Accounting Job Description Summary Overview: Are you motivated to work in a team that provides global services? Do you like to simplify, standardize, and transform existing processes? Are you passionate about working within a great team? If so, we have an exciting opportunity in our global Intercompany team. Role: Responsible for execution of intercompany processes, including intercompany settlement, global reconciliation, and monthly reporting. Responsible for execution of transfer pricing and service fee accounting Cross-functional communications (w/ Tax, Treasury, Controllership) to help influence and determine settlement method and hold teams accountable. Maintain service level agreements (SLA s), performance targets, and measure performance Partner with regional teams and financial systems for implementation of local requirements and reporting needs Seek automation and efficiency improvements in all processes and measure progress Provide guidance and support to the regions and business units Perform and/or review account reconciliations Support SOX control compliance Contribute to the special projects as the need arises Other duties as required All About You: Education/Certification CA/CPA/CA-Inter, preferred Knowledge/Experience/Skills Excellent technical knowledge of US GAAP and current accounting concepts Experience in intercompany processing and accounting preferred Experience identifying and implementing process improvement activities Mastery and comfort navigating financial systems and subledgers Progressive accounting experience Previous work in a large global environment Strong analytical and problem-solving skills Strong verbal and written communication skills Strong customer service and business acumen Strong sense of urgency and ability to prioritize under tight deadlines

Internal Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders. Facilitate vendor proposals and manage vendor dependencies for key MetLife projects. Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs. Liaise with the APAC region, specifically for China Marketfor all Vendor Management related tasks and relationships. The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market. The brief tasks included as part of this overall role is to Govern the below. Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation. Oversee projects that sometimes span across multiple areas, functions, and/or lines of business. Determine requirements to address complex and varied business needs for overseeing complex vendors. Research and request vendor proposals and develop service level agreements that meet business needs. Support new outsourcing initiatives. Support the resolution of vendor risk issues. Participate and Lead any Transformation or technology related initiatives in the APAC region. External Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders. Facilitate vendor proposals and manage vendor dependencies for key MetLife projects. Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs. Liaise with the APAC region, specifically for China Market for all Vendor Management related tasks and relationships. The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market. The brief tasks included as part of this overall role is to Govern the below. Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation. Oversee projects that sometimes span across multiple areas, functions, and/or lines of business. Determine requirements to address complex and varied business needs for overseeing complex vendors. Research and request vendor proposals and develop service level agreements that meet business needs. Support new outsourcing initiatives. Support the resolution of vendor risk issues. Participate and Lead any Transformation or technology related initiatives in the APAC region.

The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. We are seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high-quality work, and driving process improvements. The ideal candidate will execute complex SOPs independently, meet SLAs, and support deep-dives, UTAs, quality audits, seller escalations, and SIMs. You will play a key role in driving productivity improvements and delivering error-free work, with a strong customer-focused mindset. The role requires an individual who excels in identifying product issues, developing user-friendly solutions, and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fast-paced, solution-driven environment, we would love to hear from you. Follow established Standard Operating Procedures (SOPs) to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems. Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards. Identify trends and patterns from audits to contribute to continuous process and program improvements. Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs). Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes. Maintain detailed records of daily activities, ensuring accurate updates in trackers or workflow tools. Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets. Collaborate effectively within the team and contribute to the growth and success of the program. Adapt and work flexibly across multiple programs as required by evolving business needs. * Work from Office Role Bachelors degree Bachelor s degree or equivalent work experience. Experience in catalog management or content-related roles. Proficiency in Excel, Word, PowerPoint, and SQL. Strong attention to detail with a focus on data accuracy. Excellent written and verbal communication skills for escalations and stakeholder collaboration. Experience in content addition and ensuring content accuracy. Strong problem-solving skills with a proactive approach to escalations. Adaptable and quick to learn new systems and processes. Background in e-commerce or product lifecycle management. Excellent writing, editing, and proofreading skills. Passion for exceptional customer service and user experience.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. ROLE AND RESPONSIBILITIES Build and scale a high performing HR & TA Shared Services Team that drives results through a simple, easy to understand structure that makes Hiring and HR processes adaptable and efficient. Demonstrate ability to drive ongoing improvements through continuous standardization, automation and consolidation of processes in support of HR and TA strategy goals. Identify problem areas in service delivery processes, troubleshoot issues and propose solutions. Develops, implements and validates processes and systems to enhance the compliance and accuracy of all aspects of the HR shared services process. Key Responsibilities include: Team Leadership: Lead and mentor the HR & TA Shared Services team, fostering a collaborative and high-performance culture. Provide guidance and support to team members, ensuring alignment with organizational goals and values. Process Optimization: Continuously assess and improve HR & TA Shared Services processes to enhance efficiency and effectiveness. Implement best practices and automation tools to streamline HR & TA shared services delivery. Employee Support: Serve as the primary point of contact for HR-related queries and escalations from employees. Ensure timely and accurate resolution of HR inquiries, maintaining a high level of customer satisfaction. Compliance and Policy Adherence: Monitor and enforce HR policies and procedures consistently across the organization as per the guidelines. Ensure compliance with all relevant employment laws and regulations. Reporting and Analytics: Develop and generate reports and analytics to support data-driven decision-making. Job Description Provide insights and recommendations based on HR & TA metrics and trends. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor s degree in Human Resources, Business Administration, or a related field. Experience leading an HR & TA Shared Services or a similar role for a minimum of 3+ years of Managerial experience. Strong understanding of HR and Hiring processes, policies, and compliance requirements across globe Excellent communication and interpersonal skills. Demonstrated ability to lead and develop a high-performing team. Proficiency in HRIS systems and tools is preferred, but not required. CORE COMPETENCIES Demonstrate Operation Excellence by implementing continuous improvement initiatives. Service Delivery and Quality Assurance - Ensure the delivery of high -quality HR services that meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Technology Proficiency - Leverage HR technology and systems to streamline processes and enhance service delivery. Data Analytics and Reporting - Utilize data analytics to assess the effectiveness of HR services and identify areas for improvement. TECHNICAL COMPETENCIES Proficiency with core Microsoft applications Human Resources practices; US/Global Talent Acquisition practices; US/Global Human Resource Information Systems (HRIS) Talent Management Workday experience OTHER EXPECTATIONS In-person; office based Travel: Occasionally If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor s Degree from an accredited college or university Professional Accounting/Finance designation considered an asset (CFA, CPA) 2+ years in Financial Services with an exposure to P and L reporting or Operation processing Product knowledge of domestic, global and OTC security markets, fixed income and derivatives Strong customer relationship skills Knowledge of Hedge Funds Ability to manage time effectively, set priorities and meet deadlines Strong proficiency with Microsoft Office suite, especially Excel Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Produce daily operational deliverables in line with client service level agreements, primarily activity in positions, trades and cash Evaluate cash flows, financing and risk associated with a broad range of investment products including derivatives, debt and private equity Analyze, investigate and resolve issues; prepare reports for assessment and sign off on portfolio and cash risk Apply critical thought to existing tools, controls and processes; make recommendations and test solutions Support the conversion of any new clients and existing migrations Maintain positive and professional relationships with all stakeholders Review and coach junior staff; assist in the resolution of day-to-day issues

Territory Sales Manager - Metro - Hyderabad Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Territory Sales Manager - Metro - Hyderabad Hyderabad, TG, IN, 500074 Tata Consumer Products Limited Territory Sales Manager - Metro - Hyderabad Senior Metro ASM - Hyderabad Job Description Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager: Priyankal Khurana

Helps to establish sprint cadence. Coordinates with product owners to keep the sprint team s backlog ready and groomed. Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. Publishes committed sprint objectives. Identifies and escalates impediments. Maintains relevant metrics to help the team monitor their performance. Coordinates elements of the sprint plan with other technology staff outside of the project. Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. Participates as well as facilitate Scrum of Scrums. Encourages Architect, UX, QT and Sprint team collaboration. Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA). Facilitate Project / Epic estimation process. Communicates sprint status to stakeholders at a fixed cadence. Promotes adherence to Agile software development best practices. Drives continuous improvement initiatives at the team level. Acts as an Agile coach to the development team. Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Helps to establish sprint cadence. Coordinates with product owners to keep the sprint team s backlog ready and groomed. Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level. Publishes committed sprint objectives. Identifies and escalates impediments. Maintains relevant metrics to help the team monitor their performance. Coordinates elements of the sprint plan with other technology staff outside of the project. Takes responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams. Participates as well as facilitate Scrum of Scrums. Encourages Architect, UX, QT and Sprint team collaboration. Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA). Facilitate Project / Epic estimation process. Communicates sprint status to stakeholders at a fixed cadence. Promotes adherence to Agile software development best practices. Drives continuous improvement initiatives at the team level. Acts as an Agile coach to the development team. Heres What You Need: 5-8 years of technical experience including 2-4 years of experience as a Scrum Master or Agile Coach. Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology. Large/enterprise application development experience using Agile methodologies preferred but not required. Strong leadership, time management, conflict resolution, and analytical skills. Able to act as servant leader at the team level or project level. Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management. Drive for continuous improvement. Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team. Self-motivation and the ability to work under minimal supervision are a must. Outstanding written and oral communication. Experience with Atlassian Tools such as Jira and Confluence preferred, but not required. Experience and knowledge of PI planning will be an added advantage. Experience in project management will be an added advantage.

About this opportunity: This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements. What you will do: Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation Actively involved in pre-sales, interfacing with new and existing customers Participate in the new features tests, propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations Support the execution of Complex Changes and initiate 3rd Level Functional Escalation KPI reporting design and definition, High Impact multidomain Incident Cause Identification and Report Involvement in Major Security Incidents Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency Perform Technical Impact analysis activities part of a Life Cycle Management engagement Create and drive the creation of MOPs for E2E process automation. Create and improve the existing scripts to automate simple tasks Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and troubleshooting The skills you bring: Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Deciding & Initiating Action Applying Expertise & Technology Presenting & Communicating Information Key Qualification Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Experience level 12+ years experience in of E2E Services. Primary country and city: India (IN) || Bangalore Req ID: 768031

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the team s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the company s Regulators. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements. You will be following the respective US business holiday calendar. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours: Excellent communication skills; Strong phone and verbal communication skills along with active listening. Should be able to work in US shifts. Proven experience in a customer support role Meeting targets for accuracy, quality, volume and agreed service levels Familiarity with CRM systems and practices Basic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Adherence to procedures and regulations. Demonstrate willingness to contribute to team beyond own immediate tasks

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure timely resolution and escalation as needed. Customer Support: Act as the point of contact for customers and end-users seeking technical assistance. Respond to customer inquiries and resolve technical issues promptly. Maintain a high level of customer satisfaction through effective communication and problem- solving. Process Improvement: Identify opportunities to improve service desk processes and workflows. Implement best practices to enhance efficiency and customer service. Document and update standard operating procedures (SOPs). Technical Knowledge: Stay up-to-date with IT industry trends and technologies. Provide technical guidance and expertise to team members when needed. Assist with complex technical issues and escalations. Reporting and Metrics: Generate reports on service desk performance, including ticket volumes, response times, and resolution rates. Analyze data to identify trends and areas for improvement. Prepare regular reports for management. Vendor and Asset Management: Manage relationships with IT vendors and service providers. Assist in procurement and asset management activities as necessary. Security and Compliance: Ensure compliance with security policies and procedures. Assist in incident response and security-related tasks as required. General Responsibilities: Maintain and update configuration documents. Maintain assets and software licenses/subscriptions. Vendor coordination and support

At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as well as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as well as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

Job Description: FP&A & GL analyst Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it s in our differences that we empower the way the world learns. About the Role: Reporting to the FP&A Team Lead, the FP&A & GL Analyst is responsible for various transactional and reporting activities, including monthly/quarterly/annual close and forecast activities for Wiley Global. This role will be part of a new support function within Wiley and is an exciting opportunity to join at inception to help influence the overall structure and responsibilities of the program. The FP&A & GL Analyst is expected to collaborate with colleagues across functions and regions to resolve variances and provide key insights to the business. Additional responsibilities include providing ad hoc support to team members, including preparing documentation for any new processes transitioned to the ASC and participating in process improvement initiatives. The role has responsibility for meeting Key Performance Indicator and Service Level Agreement targets. How will you make an impact: Set up standard monthly reporting packages (P&Ls) Prepare monthly accrual and prepaid entries Work with the Accounting ASC on other close deliverables (open invoice review, intangible assets, etc.) Analyze close results vs. forecast assumptions to identify discrepancies/gaps Finalize monthly reporting packages and other supporting information (T&E, GL line details, comp by employee, etc.) Set up standard monthly reporting packages Roll forward and update forecast line details to reflect current month actuals Finalize monthly reporting packages and forecast line details Process RPM (headcount forecasting) data Provide financial coding (cost center/account) information to Sourcing and the business Approve POs (within budget) Ad hoc analysis and data preparation as needed What we look for: Master s degree in accounting or a related Finance function 1-3 years of accounting experience Technology Savvy- Ability to learn and work effectively on different systems and tools Advanced Microsoft Excel & Access Database skills, particularly the creation of VLOOKUPs, pivot tables, and macros Understanding of general accounting transactions and processes Advanced Microsoft Excel skills, including the creation of VLOOKUPs (more advanced formulas preferred), pivot tables, and macros Strong transactional and reporting experience in an ERP system Strong oral and written communication skills; proven ability to communicate effectively with internal and external business partners at various levels Strong organizational and analytical skills, with the ability to prioritize tasks Willingness to establish and maintain effective working relationships Dynamic candidate who demonstrates initiative, is results-oriented, and flexible. Willingness to work outside of normal business hours to accommodate various time zones About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individuals status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI

JD Qualification-Btech/BE/Mtech Exp- 5+years Location-Bangalore Operational Management: Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. Ensure service-level agreements (SLAs) are met or exceeded. Oversee inventory and logistics of VSAT equipment in the region. Team Leadership: Lead, train, and mentor field engineers and technical support staff. Coordinate schedules, workloads, and performance appraisals. Ensure adherence to safety and quality standards. Customer Support: Act as an escalation point for critical customer issues. Work closely with the customer support team to resolve technical issues promptly. Maintain positive relationships with key customers and stakeholders.