1182 Service Level Jobs - Page 3

Job Description: Overview: We are seeking a highly skilled and detail-oriented Programmatic Advertising Manager with 5+ years of hands-on experience in digital advertising, including paid social media buying and programmatic campaign management. The ideal candidate will have a deep understanding of media buying platforms, campaign optimization, client management, and performance analysis. The role requires excellent organizational skills, strategic thinking, and the ability to deliver impactful digital marketing campaigns on time and within budget. Key Responsibilities: Account Planning & Strategy Execution Manage and execute strategic plans for client campaigns, ensuring objectives are met on time and with precision. Collaborate with internal teams to ensure smooth campaign delivery, meeting Service Level Agreements (SLAs). Oversee the implementation of strategies to ensure alignment with client goals. Innovation & Thought Leadership Provide clients with insights and recommendations on their business, industry trends, media landscape, and consumer behavior. Contribute to the agencys thought leadership by repurposing or creating valuable content. Client Engagement & Communication Lead client presentations, clearly communicating campaign strategies, goals, and deliverables. Maintain strong, ongoing relationships with clients to ensure satisfaction and deliver exceptional service. Ad Tech Proficiency & Campaign Management Expert in programmatic/paid social advertising technologies (e. g. , DV360, TradeDesk, Meta Business Manager). Develop and execute programmatic campaign strategies that align with client goals. Oversee campaign setup, including audience targeting, bidding strategies, and creative execution. Continuously optimize campaigns, adjusting bids, creatives, and targeting for maximum performance. Manage campaign budgets effectively to ensure ROI. Conduct A/B testing to improve campaign results. Analysis & Reporting Analyze campaign performance data to generate actionable insights and make data-driven recommendations. Create comprehensive reports for clients and internal stakeholders, showcasing key performance metrics. Regularly review campaign performance and implement improvements to achieve optimal results. Industry Knowledge & Training Stay current with the latest trends, technologies, and best practices in programmatic advertising and digital marketing. Contribute to team development by sharing knowledge and providing training on programmatic buying and advertising technologies. Team Leadership & Collaboration Manage and allocate tasks and resources for team members to ensure successful campaign delivery. Support team initiatives beyond day-to-day responsibilities, contributing to training, new business, and growth opportunities. Remove obstacles to ensure team members can efficiently work with clients and focus on campaign success. Guide team members in identifying areas for upselling, growth, and client retention. Test and Learn Initiatives Oversee and assist with the execution of test-and-learn strategies, ensuring accurate performance tracking and optimization. Required Skills & Experience: 5+ years of hands-on experience in programmatic and paid social media buying (DV360, TradeDesk, Meta Business Manager, etc. ). Expertise in choosing the right media mix and campaign strategy for various client needs. Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously. Strong problem-solving skills and attention to detail. Proven track record in client servicing, decision-making, and building long-term relationships. Advanced analysis skills with the ability to derive insights and optimize campaigns. Expertise in campaign optimization, performance tracking, and meeting KPIs (ROI, CTR, CPA, etc. ). Strong communication and collaboration skills, both written and verbal. Ability to adapt quickly to changes in the digital marketing landscape. Passion for digital marketing with a desire to grow within the industry. Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Job Description: Overview: We are seeking a highly skilled and detail-oriented Programmatic Advertising Manager with 5+ years of hands-on experience in digital advertising, including paid social media buying and programmatic campaign management. The ideal candidate will have a deep understanding of media buying platforms, campaign optimization, client management, and performance analysis. The role requires excellent organizational skills, strategic thinking, and the ability to deliver impactful digital marketing campaigns on time and within budget. Key Responsibilities: Account Planning & Strategy Execution Manage and execute strategic plans for client campaigns, ensuring objectives are met on time and with precision. Collaborate with internal teams to ensure smooth campaign delivery, meeting Service Level Agreements (SLAs). Oversee the implementation of strategies to ensure alignment with client goals. Innovation & Thought Leadership Provide clients with insights and recommendations on their business, industry trends, media landscape, and consumer behavior. Contribute to the agencys thought leadership by repurposing or creating valuable content. Client Engagement & Communication Lead client presentations, clearly communicating campaign strategies, goals, and deliverables. Maintain strong, ongoing relationships with clients to ensure satisfaction and deliver exceptional service. Ad Tech Proficiency & Campaign Management Expert in programmatic/paid social advertising technologies (e. g. , DV360, TradeDesk, Meta Business Manager). Develop and execute programmatic campaign strategies that align with client goals. Oversee campaign setup, including audience targeting, bidding strategies, and creative execution. Continuously optimize campaigns, adjusting bids, creatives, and targeting for maximum performance. Manage campaign budgets effectively to ensure ROI. Conduct A/B testing to improve campaign results. Analysis & Reporting Analyze campaign performance data to generate actionable insights and make data-driven recommendations. Create comprehensive reports for clients and internal stakeholders, showcasing key performance metrics. Regularly review campaign performance and implement improvements to achieve optimal results. Industry Knowledge & Training Stay current with the latest trends, technologies, and best practices in programmatic advertising and digital marketing. Contribute to team development by sharing knowledge and providing training on programmatic buying and advertising technologies. Team Leadership & Collaboration Manage and allocate tasks and resources for team members to ensure successful campaign delivery. Support team initiatives beyond day-to-day responsibilities, contributing to training, new business, and growth opportunities. Remove obstacles to ensure team members can efficiently work with clients and focus on campaign success. Guide team members in identifying areas for upselling, growth, and client retention. Test and Learn Initiatives Oversee and assist with the execution of test-and-learn strategies, ensuring accurate performance tracking and optimization. Required Skills & Experience: 5+ years of hands-on experience in programmatic and paid social media buying (DV360, TradeDesk, Meta Business Manager, etc. ). Expertise in choosing the right media mix and campaign strategy for various client needs. Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously. Strong problem-solving skills and attention to detail. Proven track record in client servicing, decision-making, and building long-term relationships. Advanced analysis skills with the ability to derive insights and optimize campaigns. Expertise in campaign optimization, performance tracking, and meeting KPIs (ROI, CTR, CPA, etc. ). Strong communication and collaboration skills, both written and verbal. Ability to adapt quickly to changes in the digital marketing landscape. Passion for digital marketing with a desire to grow within the industry. Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Job Summary: If you are a Supply Chain professional, Emerson has an exciting offer to you! The Global Purchasing Executive, will ensure the Material Availability at Plants by achieving 94% Request Date Service Level (RDSL), and Inventory Management as per IO guidelines to support World Area Manufacturing Sites (WAMS) In this Role, Your Responsibilities Will Be: Plan and Issue Purchase Order to suppliers and collaborate for ontime direct shipments to WAMS Calibrate and distribute global forecast to suppliers Publish global delivery performance to suppliers. Create and Drive actions for non-performing supplier improvements Work with suppliers to improve Lead times and flexibility to support WAMS demand surge and project orders Review and action on slow moving, excess inventory Evaluate and determine best shipment mode for WAMS to optimize logistic cost Coordinate global contracts, agreements, and terms/ conditions for WAMS purchases Maintain purchasing parameter integrity (price, lead-time, order policy, drawing revision, commodity code, etc) Implement, coordinate and maintain Advance Deviation Request/Supplier Corrective Action as per procedure Collaborate with Global teams to set up new supplier and maintain supplier database as require Build and Submit procurement reports (supplier Delivery Performance, cost saving, inventory on hand, etc) to management and Worldwide strategic commodity managers as appropriate in a timely manner Ensure purchases align with WAMS trade import/export and Internal Control Policies Support Commodity Manager on implementing commodity plans (eg. Reverse Auction, tooling tracking, etc) Training of new suppliers for i-Portal or Tools Deliver assigned tasks and Strive for continuous improvement and pro-active in all areas Who You Are: You quickly and decisively take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You facilitate an open dialogue with a wide variety of contributors and partners. For This Role, You Will Need: Minimum 3 years of professional experience in Purchasing / Procurement / Supply Chain Knowledge in Strategic sourcing methodology, supply chain management, contracting, procurement, and supplier management skill. Experience working with ERP systems. Self-motivated, Good Communication Skills (Verbal & Written) Preferred Qualifications that Set You Apart: Relevant qualification in Supply Chain Management, Engineering, Business Management or any related field. Qualification/Experience in Six Sigma and Lean Tools would be preferred. Our Culture & Commitment to You . .

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients. Job responsibilities Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures. Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems. Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization. Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions. Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes. Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills. Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions. Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change. Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment. Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance. Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients. Job responsibilities Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures. Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems. Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization. Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions. Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes. Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills. Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions. Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change. Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment. Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance. Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.

Join us as a Trade & Transaction Reporting Manager We ll look to you to provide oversight on daily trade and transaction reporting processes, making sure that they adhere to the control framework and comply with regulatory obligations You ll provide input into regulatory reporting initiatives, through your expertise and knowledge of regulations, data analysis and issue remediation As a key member of our team, you ll enjoy extensive collaboration and can expect great visibility for you and your work Were offering this role at vice president level What youll do As a Trade & Transaction Reporting Manager, you ll be operating a robust oversight model of trade and transaction submissions to support relevant reporting obligations. You ll demonstrate a strong sense of ownership by identifying, investigating and escalating any breaches in regulatory reporting within the required timeframes and through the appropriate governance forums. Working proactively with stakeholders, you ll make sure that compliance breaches are remediated in order for the business area to remain within agreed risk appetite statements. You ll also be: Providing oversight of the team to ensure complete, accurate and timely reporting of trade and transaction submissions across multiple asset classes Acting as Chair of the governance forums, to make sure daily processes are being completed within agreed service level agreements Monitoring and challenging exception management, reconciliations, controls and process issues, as well as investigation and remediation plans Providing root-cause analysis of reporting issues, as well as impact and materiality assessments Supporting operational readiness and preparation for new and changed regulations The skills youll need To thrive in this role, you ll need a strong understanding of regulatory reporting requirements, across multiple global regulators, coupled with a good understanding of relevant asset classes and structured trading businesses, ideally experienced through a trade reporting or middle office environment. In addition, you ll need: A good understanding of the front to back processes in order to maintain a stable and controlled regulatory reporting environment The ability to build, develop and engage strong relationships with stakeholders An excellent understanding and appreciation of risk and control frameworks, including process documentation, control documentation and supervisory frameworks Hours 45 Job Posting Closing Date: 30/07/2025

Join our Team About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration.

Join our Team About this opportunity: Ericsson is excited to offer a new job opportunity in MS Optimization and Performance Management. This vital position focuses on the direct management and execution of optimization initiatives, aiming to enhance the overall performance of our network and IS/IT infrastructure. Our team member in this role secures the adequate utilization and interaction between all resources in network domains, whether individually or collectively. The positions ultimate objective is to meet the specified Service Level Agreement (SLA) and deliver an optimum, cost-effective topology and configuration. What you will do: - Collect and analyze network capacity and performance data. - Report network data analysis for strategic decision-making. - Update network database configuration as required. - Coordinate the collection of performance and capacity data. - Monitor service requests and resource usage. - Collect field services data upon request. - Execute solutions for increasing capacity and performance improvement. - Perform optimization to maintain the end-user quality of service. - Identify any deviations in network performance. - Carry out active tests to simulate user behavior. - Use passive traffic monitoring to gauge the network-wide user experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Traffic Monitoring and Analysis Competence. - System and Network Configuration. - Network Configuration And Change Management. - MS TOP. - Troubleshooting skills. - Network Capacity Management. - Network Performance. - End-user Quality of Service,Optimization. - ITIL Framework.

Join our Team About this opportunity: We are looking for a Data Analyst to join our team at Ericsson. This role requires you to define, create, automate, and enhance our key operational and statistical data repertoire. You will be tasked with developing innovative processes to enhance task effectiveness and consolidate customer information. What you will do: - Develop and deliver standard and new measures of analysis. - Create and automate full scripts. - Translate and understand business requirements into analytics. - Reuse and propose new templates, ensuring alignment with the requestor. - Identify new measures and improvements, exploring data in tandem with business owners. - Perform audits, maintain operational recurring deliverables, and debug automation scripts. - Create and maintain visualizations, presenting large data sets in easy-to-interpret ways. The skills you bring: - Data Lakes. - Ericsson Operations Engine - Mode Of Operations. - Visual Analytics. - Trend Analysis. - MS TOP. - Digital Dashboards. - Visual Modeling. - Tableau Competence. - Network Performance. - Data Visualization. - Data Presentation. - Business Requirements. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Scripting. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 767694

Join our Team About this opportunity: Step into a rewarding and challenging role as a Domain Support Specialist at Ericsson. This critical position manages technical capabilities in Automated Operations, navigating routine resource fulfillment, diagnostics, and technical support. The successful candidate will master coordination, management, and execution of proactive and reactive maintenance practices. This role plays a central part in various services, encompassing allocation, configuration, activation, and testing specifics. Be the one to uphold continuous service availability and exceed our Service Level Agreement (SLA) parameters. What you will do: - Serve as an escalation point for technical expertise, ensuring a responsive 24/7 capability in Automated Operations. - Oversight of ticket queues, guaranteeing prompt ticket responses. - Rapid response to out-of-business hours calls, focused on improving automated recovery and providing escalation support for Service surveillance. - Conduct proactive analysis to foresee potential failures, enabling incident restoration and repair. - Perform first-level preventive maintenance, routine system check-ups and database audits to maintain optimal performance. - Initiate functional escalations, manage incidents, and coordinate corrective maintenance. - Execute system administration duties encompassing database maintenance and user access management. - Engage in service resource fulfillment, facilitating the acceptance of new or enhanced services and resources. - Handle problem management, incident identification, investigation, and diagnosis to ensure customer offerings. - Drive improvement initiatives, utilizing report analysis to enhance customer experiences. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident Management. - 5G MS Operations Readiness. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - Business Continuity Management. - System Administration. - RAN Configuration Knowledge. - Incident management. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 770437

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst Operations The Analyst Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Manager post Go-Live/Certification is required to be an efficient communicator who is well versed with tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 4 - 6 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Job Brief: This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk. About the firm: NVS Travel Solutions is a 17-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener. Job Responsibilities: Key Responsibility Areas (KRAs): Sourcing drivers and vehicles. Ensure maintenance of vehicles. Ensure driver discipline Reporting & MIS Key Performance Indicators (KPIs): SLA & process adherence Performance on regular QC/ audits Number of Trips Customer satisfaction surveys (CSAT & NPS) Job Role: 1. Route Planning and Optimization: Develop and optimise transportation routes for efficiency and cost-effectiveness. Implement strategies to minimise travel time and fuel consumption. 2. Fleet Management: Oversee the daily deployment of vehicles to meet operational requirements. Ensure proper maintenance schedules for all vehicles in the fleet. 3. Driver Management: Supervise and coordinate the activities of drivers and other operational staff. Provide guidance, training, and performance feedback to ensure a high standard of Service. 4. Customer Service: Ensure a high level of customer satisfaction by monitoring service quality and addressing customer concerns. Implement customer feedback mechanisms and take corrective actions. 5. Compliance and Safety: Ensure compliance with transportation regulations and safety standards. Implement and enforce safety protocols and training programs for drivers and staff. 6. Vehicle Inspections: Conduct regular inspections of vehicles to identify and address any maintenance or safety issues. Ensure that all vehicles meet regulatory and company standards. 7. Emergency Response: Develop and implement emergency response plans for transportation-related incidents. Coordinate with relevant authorities and agencies during emergencies. 8. Cost Control: Monitor and control operational expenses, including fuel costs, maintenance, and other related expenditures. Identify areas for cost reduction and efficiency improvement. 9. Documentation and Record Keeping: Maintain accurate and up-to-date records of vehicle inspections, maintenance activities, and driver logs. Ensure compliance with documentation and reporting requirements. 10. Technology Utilisation: Implement and utilise technology solutions for route planning, vehicle tracking, and communication. Stay updated on advancements in transportation technology. 11. Performance Metrics: Define and monitor key performance indicators (KPIs) related to transportation operations. Analyse performance metrics regularly and recommend improvements. 12. Training and Development: Provide ongoing training and development opportunities for transportation staff, focusing on safety and operational efficiency. Ensure that drivers are well-trained on new technologies and best practices. 13. Vendor Management: Coordinate with transportation service providers, ensuring they meet service level agreements. Address issues and collaborate with vendors to enhance service quality. 14. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the transportation department. Implement initiatives to enhance overall effectiveness and service quality.

About this opportunity: We are looking for a Data Analyst to join our team at Ericsson. This role requires you to define, create, automate, and enhance our key operational and statistical data repertoire. You will be tasked with developing innovative processes to enhance task effectiveness and consolidate customer information. What you will do: - Develop and deliver standard and new measures of analysis. - Create and automate full scripts. - Translate and understand business requirements into analytics. - Reuse and propose new templates, ensuring alignment with the requestor. - Identify new measures and improvements, exploring data in tandem with business owners. - Perform audits, maintain operational recurring deliverables, and debug automation scripts. - Create and maintain visualizations, presenting large data sets in easy-to-interpret ways. The skills you bring: - Data Lakes. - Ericsson Operations Engine - Mode Of Operations. - Visual Analytics. - Trend Analysis. - MS TOP. - Digital Dashboards. - Visual Modeling. - Tableau Competence. - Network Performance. - Data Visualization. - Data Presentation. - Business Requirements. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Scripting. Primary country and city: India (IN) || Noida Req ID: 767694

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration.

About this opportunity: Ericsson is excited to offer a new job opportunity in MS Optimization and Performance Management. This vital position focuses on the direct management and execution of optimization initiatives, aiming to enhance the overall performance of our network and IS/IT infrastructure. Our team member in this role secures the adequate utilization and interaction between all resources in network domains, whether individually or collectively. The positions ultimate objective is to meet the specified Service Level Agreement (SLA) and deliver an optimum, cost-effective topology and configuration. What you will do: - Collect and analyze network capacity and performance data. - Report network data analysis for strategic decision-making. - Update network database configuration as required. - Coordinate the collection of performance and capacity data. - Monitor service requests and resource usage. - Collect field services data upon request. - Execute solutions for increasing capacity and performance improvement. - Perform optimization to maintain the end-user quality of service. - Identify any deviations in network performance. - Carry out active tests to simulate user behavior. - Use passive traffic monitoring to gauge the network-wide user experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Traffic Monitoring and Analysis Competence. - System and Network Configuration. - Network Configuration And Change Management. - MS TOP. - Troubleshooting skills. - Network Capacity Management. - Network Performance. - End-user Quality of Service,Optimization. - ITIL Framework.

Description Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries. We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects. If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase! About the role The Enphase Commodity Manager manages Global Commodity Strategy, NPI sourcing strategy, Commodity Market intelligence & Materials procurement processes for the assigned Commodities for Global Manufacturing Sites & Global spend, working with Component Suppliers & Enphase Contract Manufacturers Supplychain and procurement teams. Major deliverables for the role will be Competitive Cost, Continued supplies with Quality and Ontime without line disruptions, Longterm Commodity strategy & Supplier relationships. What you will do Consistently and effectively source & procure materials to meet demand plan & NPI launch plans . Cost & Contract Management: Ensure timely updation of all Commodity influenced Procurement Databases to support financial/product cost tracking and analytics Like Item Master, Pricing Database, LTs , MOQs, NCNR terms and other terms & conditions influencing total cost of ownership and supply continuity etc.. Quarterly Negotiation, Establish strategic supplier contracts, supplier service level agreements, and performance measurement programs., including LT, MOQ, NCNR etc.. Identify and drive proactive cost reduction opportunities with cross functional team as Program managers through alternate sourcing qualification, VA/VE opportunities etc. Work with Accounts Payable and Receiving to resolve any invoicing and receiving issues to ensure ontime supplier payments Develop should costings to effectively negotiate and manage right costs. Benchmarking of different suppliers to ensure lowest costs Supply Management : Longterm Supplier capacity planning to ensure sustainable supplies. Review purchase orders and shipment tracking information in Enphase / EMS ERP systems to ensure no Manufacturing line disruptions or excess ordering Coordinate inventory planning and replenishment of raw materials, components and finished goods with suppliers, distributors and EMS partners to meet business requirements. Maintain sustainable inventory levels of components at suppliers and EMS and also ensure no excess Inventories or OBS creation, ECO/ECN. PCN management Resolve any quality issues, disrupting line and cost impact Strategy : Understand the market intelligence for the commodities and plan ahead on ensuring optimum cost and supply availability and mitigate the risks to cost and supplies New supplier selection, onboarding, Supplier audit & SC risk assessment & mitigation Develop Longterm Commodity strategy and Preferred Supplier list for assigned commodities and ensure sourcing to meet PSL strategy as per defined measurable metric Develop business relationships with suppliers that enable long term optimized support. NPI sourcing support and guidance on specing in the right component and supplier as per the Commoditywise PSL strategy. Act as escalation point with suppliers to NPI sourcing team for quick turnaround NPI launches Develop PSL to mitigate COO risks and one country dependency Plan Vendor rationalization and grow business with preferred suppliers Develop and standardize key business, sourcing & procurement processes through written process documents. Support Functional initiatives on Digitisation and process improvements Provide detailed data, information, and reports related to plans / results of procurement activities and deliverables to executive teams ( MIS reporting ) Who you are and what you bring Education: Bachelors degree in Engineering (EE or E&C), with 10+ years of experience in sourcing Electrical & Electronic components, preferably in Active components & semiconductors. Foundry and FAB knowledge will be an added advantage Must be a Problem Solver & Not Problem Teller !! Worked as Global Commodity manager in past experience and tactical procurement experience Have in-depth technical knowledge & sourcing experience of Electrical & Electronic components Extensive functional experience in global sourcing with strong negotiation skills, working with global suppliers / cross functional teams and also tactical procurement to manage supply and inventory Experience in Developing should costing sheets and driven negotiation based on zero base costings. Experience to work with contract manufacturers / EMS and tactical procurement teams to drive problem resolution, ECO implementation, quality processes, and effective source cost analysis Long-term, Strategic & Logical thinking. Leadership mindset to be a problem solver. Must possess excellent written and verbal communication skills, with strong presentation skills Strong computer application & Software usage skills like MS excel, Powerpoint, ERP systems etc. Must be able to work in an environment of short notice changes, and tolerate interruptions APICS CPM, and/or other certifications a plus Commodities expected to be managed - Technical & Sourcing expertise Electronics Protection device, Fuse, Relay, LCD, Switch, Crystal, Filter, Discretes LEDs, Optos etc.. Electrical Magnetics, transformers, CTs, Inductor, Power supplies, Wiring harness, Connectors etc.

The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge and Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Knowledge and Experience Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving.

Amazon s Transportation team is seeking highly skilled and motivated person to help develop and implement a world class security program for our transportation network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The SLP Manager, will be responsible for partnering with fulfillment Center & Delivery Center Operations team spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within fulfillment center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The SLP Manager is a key member of the Transportation organization, working with the Regional team as well as cross functional teams throughout the organization. The SLP manager will: Perform risk assessment of site & operation model and frame mitigating measures Possess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. Completing and/or coordinating the final Test and Acceptance of site security systems that leverage our access control system. Establish and implement effective, predictable, measurable procedures/processes and prevention programs impacting losses and pilferage. Perform frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks. Ensure guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization Builds and deploys security training program Serve as department s liaison and security subject matter expert Effectively address security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics which are key performance indicators Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed Utilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency.. University degree or higher qualification. Minimum 5 years relevant work experience working in law enforcement agencies, Armed Forces or Para Military Forces. 10+ year of experience in supply chain security, including management of third-party logistics providers, law enforcement, loss prevention, risk management, investigations or similar field Experience of working in a similar role in the private sector or with a major multinational company is preferred. Candidate should be proficient in writing or reviewing documents. Experience in logistics, retail, supply chain and transportation security, Loss prevention. Strong oral and written communication (reporting and presentation skills). Ability to work in Microsoft Office with proficiency in excel. Comfortable working in a fast-paced ambiguous environment Ability to prioritize and manage multiple responsibilities Security Certification such as CPP, PCI, CFE etc.

Amazon s SLP team is seeking highly skilled and motivated person to help develop a and implement a world class security program for our first mile network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The SLP Specialist MDR Return, will be responsible for partnering with respective stakeholders and prog teams spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within sort center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The Manager is a key member of the AMZL working with the Regional team as well as cross functional teams throughout the organization. Perform risk assessment of site & operation model and frame mitigation measures Possess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. Completing and/or coordinating the final Test and Acceptance of site security systems that leverage our access control system. Establish and implement effective, predictable, measurable procedures/processes and prevention programs impacting losses, pilferage, accident trends and conduct job hazard and job safety analyses Perform frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury. Ensure guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization Builds and deploys security training program Serve as department s liaison and security subject matter expert Effectively address safety and security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics which are key performance indicators Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed Utilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency. University degree level or equivalent through experience and professional certification. A minimum of 4-7 years in Security and Loss prevention role, law enforcement or security-related profession. Extensive and up to date knowledge of Shrink management and Data Analysis. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing Loss Prevention, Investigation/Security related Certifications. Preferably from Military/Law enforcement or Studies related to criminology or forensics background. Emergency Response / Crisis Management & Training & Development. Auditing and security investigations

The Equity Data Management (EDM) organization is responsible for providing data content and services for MSCI tools that fuels investment decisions. Our services focus on working with index and analytics teams on the production and development of input data used for product generation. In addition, we provide support to our sales team, consultants and client relations teams with client inquiries on content. The Equity Data Management Senior Associate will be responsible for performing and managing data operations ensuring the highest level of quality for a diverse data set of attributes. The candidate will play a key role in supporting EDM initiatives to re-build and enhance many of the core data content systems. The ideal candidate will have a solid foundation in the financial markets as well as details of financial instruments. The candidate needs to work in a fast-paced, deadline-driven environment with emphasis on quality and accuracy. The candidate must be a self-starter who is proactive and assertive. Your Key Responsibilities Manage MSCI s Equity and ETF data engine covering global markets for instrument and issuer coverage, corporate actions, and pricing / market dataset. Review and enrich existing data processes in conjunction with Project Management and Development teams, making system more robust, agile and efficient. Implement and enrich content delivery to all Business Units based on robust Service Level Agreements (SLAs). Monitor operations using metrics and new age dashboard and tools. Collaborate with our client service partners for escalations/queries and improve client experience Participate in carving new product launches and enhancements to existing products in conjunction with Product and Project Management team. Create an environment which fosters growth and development of people and ideas Your skills and experience that will help you excel Good understanding of financial markets, financial instruments, index data and providers Breadth and depth of different asset classes and the data attributes associated with each Excellent English verbal and written (additional language skills a plus) Ability to communicate and work effectively in a result oriented, team-driven organization Commitment to improving the business and customer experience Strong Microsoft Office skills a must Bachelor s Degree in Finance, Economics, Statistics or equivalent 6-8+ years of relevant experience with demonstrated interest in data analysis and/or data research Experience working in a global environment and with global teams Following skills will have added benefit Working knowledge of databases, SQL, Python, Power BI, R, VBA, Linux / UNIX Knowledge of market data vendors (i.e. Refinitiv, Bloomberg, Telekurs, ICE, FTSE) Experience leading team directly or indirectly (cohorts, projects etc.) About MSCI What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum. At MSCI we are passionate about what we do, and we are inspired by our purpose to power better investment decisions. You ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for . Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. Hi

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Reports to Manager - Buying Operations. Works closely with Merchandising Planning, Sample and buying teams in North America and other teams as necessary. Key Qualifications Graduate/PG. Preference will be work experience in retail industry with working knowledge in supply chain Analytical, advanced Excel, problem solving skills,eye to detail. Data management and interpretation using statistical concepts Strong planning and operational skills Proficiency in Excel and good knowledge of other MS Office tools Team player with strong collaboration skills. Highly motivated and committed to the development of high-quality work Excellent communication skills to liaise effectively with vendors and internal teams. Role Description Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Collaborate with Planners, Buyers and other relevant stakeholders to manage Replenishment inventory through accurate forecasting and rectifying all relevant components to achieve department-in-stock goals. Has the concept/grasp of Stock-store Minimums/Presentation minimum, Maximums, Safety stock, Review Time, Lead time, Store to store transfers etc. Stock Balancing: Maintain in-stock goals through effective product distribution. Analyze sales history and trends to maximize sales potential by developing allocation strategies that maintain proper store inventory levels. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks Exposure to rewarding career advancement opportunities. Benefits package for all eligible full-time employees (including medical, vision and dental). A culture that promotes a healthy, fulfilling work/life balance Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Reports to Manager - Buying Operations. Works closely with Merchandising Planning, Sample and buying teams in North America and other teams as necessary. Key Qualifications Graduate/PG. Preference will be work experience in retail industry with working knowledge in supply chain Analytical, advanced Excel, problem solving skills,eye to detail. Data management and interpretation using statistical concepts Strong planning and operational skills Proficiency in Excel and good knowledge of other MS Office tools Team player with strong collaboration skills. Highly motivated and committed to the development of high-quality work Excellent communication skills to liaise effectively with vendors and internal teams. Role Description Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Collaborate with Planners, Buyers and other relevant stakeholders to manage Replenishment inventory through accurate forecasting and rectifying all relevant components to achieve department-in-stock goals. Has the concept/grasp of Stock-store Minimums/Presentation minimum, Maximums, Safety stock, Review Time, Lead time, Store to store transfers etc. Stock Balancing: Maintain in-stock goals through effective product distribution. Analyze sales history and trends to maximize sales potential by developing allocation strategies that maintain proper store inventory levels. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks Exposure to rewarding career advancement opportunities. Benefits package for all eligible full-time employees (including medical, vision and dental). A culture that promotes a healthy, fulfilling work/life balance Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Be the primary point of contact for our Business-to-Business customers through Voice. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Excellent communication skills in English Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-l

GENERAL DUTIES & RESPONSIBILITIES As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement. You will form partnerships with our client s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a we challenge mindset. EDUCATION REQUIREMENTS Associate s or Bachelor s degree in Business Management or Finance, or an equivalent level degree. (Americas region this is preferable but not mandatory) 2+ years of experience in Operations or working in a multinational bank or financial institution. (Americas region this is preferable but not mandatory) GENERAL KNOWLEDGE, SKILLS & ABILITIES Ability to multitask Microsoft office literate Excellent communication skills/personality for client interaction The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters FIS JOB LEVEL DESCRIPTION Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.