1182 Service Level Jobs - Page 2

Select with space bar to view the full contents of the job information. OTC Associate Analyst Job Details | Celeros Flow Technology We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search by Keyword Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: OTC Associate Analyst Bangalore, KA, IN, 530068 Jul 26, 2025 Preferred Immediate Joiners Only JOB SUMMARY OTC Associate will be reporting to the Manager Financial Shared Service Centre at Bangalore and will be part of the Finance team supporting our Americas and Europe Business. The Accounting Associate, will be responsible for delivering a mixture of: Credit Management Associate will be responsible for the implementation of policy and control activity around customer credit management. This will include the credit approval of new customer accounts, review and recommendation of credit limits for existing customers, and the daily review and release of ongoing customer orders and shipments. Billing release and issue customer billings and credit notes. Credit Collections associate will support the timely collection of outstanding accounts in line with the business unit credit terms. The role will involve regular phone and email contact with customers and business units in an effort to maximize cash receipts, logging of disputes and driving dispute resolution. PRINCIPAL DUTIES AND RESPONSIBILITIES Ensure all new customer accounts requirements are reviewed and actioned per the SLA commitments Review existing customer credit limits in line with policy requirements, and seek approvals as per the Celeros DoA Manage the held order process and liaise with stakeholders to ensure prompt communication around status and actions required Support our customer dispute resolution process Place customer accounts on credit hold in line policy requirements and risk assessment Support the transactional posting in relation to bank receipts to ensure these are made accurately to customer accounts in line with agreed Service Level commitments Contribute to the month end bank reconciliation process First point of contact for all process enquiries via telephone and email Issue of inter co receivable statements to Corporate timetable Resolving and minimizing unapplied cash Undertake ad hoc tasks as required by Team Manager KNOWLEDGE, SKILLS & ABILITIES Ability to manage time effectively and successfully deal with daily transactional activity in an accurate and timely manner Ability to work in a team-orientated environment that is fast paced & demanding Must be self-directed with excellent initiative and organizational skills Exhibit a strong ability to handle multiple demands with a sense of urgency, drive and energy Work well under pressure with the ability to deliver accurately and on time Ability to work in a change-focused environment whilst remaining dedicated to service delivery Strong customer-focused mindset coupled with a high standard of ethics and integrity Proficient in all MS products: Word, Excel and PowerPoint Excellent written and verbal communication skills Must be a team player with strong people skills EDUCATION AND EXPERIENCE Experience in working for US/UK and France OTC for 2-3 yrs is must in a shared service environment Any Bachelor Degree in regular course from recognized university and institute in India is must. Preference for B. Com/ BBA education. Proven track record of working in a high volume, successful transactional collection and cash applications team Knowledge of basic accounting and double entry Fluency in English language is must and knowledge of any other second European language is added advantage Hands-on work experience in SAP is must in recent 1 year When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. These cookies are required to use this website and cant be turned off. 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About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department. will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist. What you will do: Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required Effectively coordinate project with both internal and external groups/resources for project completion. Use problem solving and root cause analysis tools to initiate business process improvement. Assist in and escalate network outage situations Ability to shift workload based on flow of project priorities Engineer to Handle Change Management ticket and implement the solution in NW. Executing Change activities to improve network quality. Provide technical support to field engineers for RAN/TXN issues. Maintain the Data Integrity (reflect the live network Data in data base tools). The skills you bring: 1-3 Years of relevant industry experience with Bachelors degree or higher ((B.E/B.Tech/M.Tech, )in ECE, IT or CS (Full-time). Must Have- Ericsson, Huawei, Samsung & Nokia Vendor Experience in Ericsson RAN (5G/4G/2G) - Integration, troubleshooting, Configuration change management , Service affecting and non-service affecting activities, BO office . Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services. Previous experience from managing contract delivery (1+ years required) KPI Analysis Language skills: Proficiency in Written / Spoken English Values and behaviors: Ericsson Core Values, Honesty, Integrity Behavioral competences Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Applying Expertise & Technology Working with People Relating & Networking What happens once you apply We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Bangalore

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

GENERAL DUTIES & RESPONSIBILITIES What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. Highest Qualification Bachelor s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment What we offer you Working in an international company, alongside international colleagues. Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories). Development opportunities by using the companys on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees). Opportunity to get involved in social projects and local initiatives. A broad range of professional education and personal development opportunities A work environment built on collaboration and respect FIS JOB LEVEL DESCRIPTION Supervisory/developing management role. Works under general direction of customer service management. Typically supervises a team of fifteen to thirty Contact Center Representatives. Typically requires a minimum of four years of experience in a call center or customer service-related position in a service industry. Typically requires two or more years supervisory or team leadership experience. Demonstrates experienced level of competence and mentors entry level supervisors in the areas of problem solving, change management, strategic thinking and leadership.

What you get to do in this role: Communicate department goals and procedures to team members Lead technical analysis, implementation and deployment Coordinate technical activities with key internal and client stakeholders Develop and document key solution architecture and design aspects Develop technical change requests, migration and test plans Provision proof of concept and pilot environments Support Project Managers in managing scope variations and risks effectively Work with the team to develop problem management and service improvement plans Liaise with vendors and service providers to execute technical change Ensure team follows best practices and maintain service level agreements To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance Accounts Payables department as Operations Leader. Your Focus: As an Operations Leader based in IFF Hyderabad, you will be responsible for the overall management of the Accounts Payable department team, supporting IFF. You should have led a team size of ~20 people. You will need to look after processing and documenting of financial information along with payment transactions and expected to work on strict deadlines, in a fast-paced business environment while being a good teammate. The role reports to Operations Manager. How will you contribute: You will be responsible for directing the daily workflow process to the Accounts Payable Team You will oversee all payment transactions such as ACH, wires, paper checks and so on. Strong knowledge on SEPA payments, Swift payments & MT (Message type) is a must. Target2 and FEDWIRE knowledge would be an added advantage. You will oversee data entry, validation, and processing of various types of invoices like invoices, advance payments, Proforma invoices, and employee travel reimbursements and ensure 100% accuracy. Handling payment runs as per the timelines. You will monitoring payments issued through SAP HANA are being interfaced to bank & taking immediate action based on rejections / exceptions in bank portal. You ensure zero duplicate payments while keeping a close monitor in issuing manual payments through bank portals. Ensure business compliance through issue identification and appropriate escalation. Interact with Bankers, treasury and other stake holders on payment related queries and ensure queries are addressed as per TAT. Updating trackers, supporting Audits for the required documentation. Supervising & keeping a tight control over the daily/monthly dashboard. Getting the clarifications resolved from vendors & internal partners by writing mails / taking calls with them. Ensure baseline values adherence for all Service Level Agreements, updating systems and providing input into continuous improvement initiatives. Review the team s day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process Ensures that systems, policies, and procedures adhere to company policies while functioning with accuracy, timeliness and handle close timelines and communicate on a timely basis adhering to deadlines Support the metrics reporting for the relevant process Standardize procedures to generate efficiency in-house and create internal templates to be used by the company. Be active on the customer service front and be quick and accurate with communication / query resolution Document retention is maintained in line with retention policy/ guidelines Maintain SOPs in line with SOP quality requirement and keep SOP s up to date. People Management: People manager involving in hiring, structured learning path, operations mentor for the team and create a high performance, divisionally focused team. Lead a large team of ~25 multi-skilled members with a global footprint and manage team performance, including resource allocation, utilization, objective setting, performance reviews, regular 1-2-1 s and team motivation. Drive cross-skilling across the team to develop a multi-skilled, flexible set of resources. Working closely with the other Team Leads to drive one team approach. Should be an active player in team and who keeps self-motivated and prioritizes the work based on criticality. What will you need to be successful: A bachelors degree in business administration, accounting, finance, or related field preferred 10+ years of accounts payable experience Experience with leadership roles and display problem-solving capabilities. Must have substantial ERP SAP system experience. (1099 filing and Escheatment process experience will be an added advantage) Strong interpersonal and communication skills to interact with employees, superiors, and customers. Strong analytical, research, follow-up and time management skills. Excellent accounting knowledge and presentation skills. Well planned, organized with keen attention to detail. Good communication skills both oral and written Fully proficient in MS office applications (Word, Excel, Access, and Power Point) Should strongly be driven by various timelines/Flexible in shifts.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Our Senior Technical Support Specialist position offers you an opportunity to learn cutting-edge backup, high-availability, and disaster recovery software. You ll leverage critical thinking on an ongoing basis, as each customer situation is unique. Therefore, you will need to be creative with your solutions. The successful candidate will join an established team that provides world-class customer support through technical assistance to external customers and other departments via phone, e-mail, and support portal message board. Our strong team-based environment ensures that if you get stuck or need some help, you ll always feel supported. WHAT THE ROLE OFFERS Diagnose, troubleshoot, and identify/resolve service and product offerings issues. This could be at any level operating system, application, network, hardware level, hypervisor, cloud environment, etc. Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction. Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements. Work with Tier 3, Operations, and Development on technical escalations, bugs, and feature requests. Excellent customer service skills, adding to the customer experience. A track record of sound judgment and decision-making in positions with significant responsibility. Challenging yourself to master the complex subject matter Communicating with and assisting people of varying technical skill levels Consistently providing excellent technical support when subjected to different degrees of visibility into affected environments Troubleshooting errors with diverse degrees of depth and complexity Keeping a patient and collected composure while resolving customer requests and possessing excellent customer service skills. Searching information sources for relevant documentation, user/admin guides, knowledge base articles, white papers, PDFs, reliable websites, etc. Building and leveraging VMs, maintaining a functional virtual workspace WHAT YOU NEED TO SUCCEED 3+ years of experience in backup and recovery operations. Hands-on experience with Backup and recovery solution. Familiarity with cloud backup solutions (e.g., AWS Backup, Azure Backup). Solid understanding of storage systems (NAS/SAN), virtualization (VMware/Hyper-V), and Windows/Linux environments. Ability to automate tasks using PowerShell, Bash, or Python. Strong troubleshooting and documentation skills. Willing to work in rotational shifts Nice to Have Experience in SMB or startup environments. Knowledge of cybersecurity best practices related to data protection. Certifications in backup technologies or cloud platforms (e.g., Veeam VMCE, AWS Certified). OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS? We are a part of one of the leading service providers in Loan Syndication having end-to-end services provided The process involves aligning the Trustee s cash accounts with the internal bookkeeping system and producing cash flow as the result for the client Cash Reconciliation: Team is responsible for performing end-to-end Cash Reconciliation for Syndicate Loan products and investigation of breaks What you will be doing As a Managed Service Operations Analyst II, you will work on CDO / CLO Products, end to end cash reconciliation for CLO deals Investigation of the cash breaks and reaching out to functional teams Preparing the reports for internal and external reporting Prepare and circulate manual documents You will form partnerships with our client s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a we challenge mindset What you will need: Bachelor s Degree in Commerce Candidate should carry 5- 8 years of experience in financial services, preferably Syndicate loan operations. (CDO/CLO), Good understanding of Cash flow and reconciliation Domain knowledge of financial products like Syndicate Loans, CLO, CDO, Bonds, Bank loans, MBS is mandatory Hands on experience of reconciliation (Cash, Stock), Trade processing and settlements Strong understanding of Capital markets, Reconciliation (Assets, Cash), Portfolio Accounting, Security Setup s Strong written and verbal communication skills Added bonus if you have: Experience in working in Automation Projects Experience of migration and on-boarding of new clients Experience of conducting project for process improvement In depth knowledge of Syndicate Loan and Capital Market Knowledge of tools such as Power BI, Power Query, and automation tools and methodologies What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities

Job Title: RTM Executive (BPO Operations) Location: Gurgaon Company: Globiva Working Days: 6 days a week Role Overview: We are looking for a Real-Time Management (RTM) Executive to monitor and manage real-time operations across our BPO floor. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure while ensuring optimal staffing, shrinkage control, adherence, and service levels. Key Responsibilities: Monitor real-time adherence (RTA) and occupancy across all processes. Track login/logout, breaks, and overall agent availability. Maintain and circulate AHT, Shrinkage, Occupancy, and Service Level (SL) reports in real-time. Raise alerts to Operations in case of any SLA breach or unusual spikes in call volume. Ensure minimum idle time and maximize productivity through timely updates to WFM and Ops teams. Coordinate with Training, Quality, and HR teams for scheduled/non-scheduled absences. Maintain rosters, shrinkage trackers, and intraday reports. Support with intra-day re-forecasting and suggest reallocation of resources if required. Contribute to attrition tracking and floor movement planning. Required Skills & Qualifications: 1-3 years of experience in RTM/WFM (Real-Time Management) in a BPO setup. Strong understanding of BPO KPIs AHT, Shrinkage, SLA, Utilization, Occupancy, etc. Good command over Excel, Google Sheets, and WFM tools (like Aspect, Genesys, etc.). Quick decision-making ability and strong coordination skills. Flexible to work in rotational shifts. Preferred Qualifications: Prior experience in managing domestic/international voice or chat processes. Familiarity with attendance systems or productivity tools. Analytical mindset and proactive attitude. Interested candidates can apply by sending their CV to HR Supriya -9289327281

JD Format Role SAP FICO Consultant Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview OtD PNW2 Location Chennai Experience: 8 + years Number of openings 1 What awaits you/ Job Profile Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document ABAP debugging beneficial (Workbench related knowledge of new development/enhancements) Setting up the organization structure of Materials Management and perform all relevant configuration for example Purchase Organisation, Valuation Area Plants, Storage Location and Warehouse structure, etc Preparation of testing documents and perform internal testing Preparation of Master Data templates for various objects like Material Master, Vendor Master, Excise Master, Info-records, Source List and Purchase Orders. Integration testing with other modules Understand interfaces, IDOC and RFCs processing Preparing the cut over strategy for MM objects Preparing User manuals and conducting training to business process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the same within defined SLA s (Service Level Agreements) Responsible for troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR s) and writing Functional Specifications for them Preparing test data for testing of CR s (Change Requests) Testing CR s (Change Requests) and preparing test results Carrying out regression testing Interacting with consultants of cross modules for the common objects User interface transactional solutions What should you bring along SAP Module Configuration Development documentation Analyse and solve SAP Module issues Conduct SAP Module process configuration Update and maintain all SAP Module functional documentation Analyse and scope End-user authorisation roles Conduct Unit tests, Integration tests and System Integration security tests. Proactively propose solutions to improve the support of (new) business processes Support the functional team with issues and provide a solutions-based approach Must have technical skill SAP FI/ CO SAP Hana S4 SAP Abap debugging (advantageous) Good to have Technical skills SAP MM / SD (advantageous) integration between modules Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation Strong presentation skills Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality Willing and able to travel internationally

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice). 0 2 years of experience (freshers welcome!). Work Location: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Perks: One way Cab facilities available (within 25 Kms of office location). High school diploma or equivalent and above.

Are you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will be responsible for the real-time monitoring and day-to-day service levels for multiple lines of businesses under Consumer & Community Banking. Job Responsibilities Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA), and/or other various software applications to perform duties. Real time monitoring of service level. Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real time schedules and complete real time analysis Faciliate daily status calls with the business Supports business with Tier 1 troubleshooting for business interruption and escalation as appropriate Required Qualifications, Capabilities, and Skills 2+ years experience in Workforce as an Real Time Analyst. Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Excellent written and oral communication skills Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Must be flexible with work schedule to accommodate business needs Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group High proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.) Preferred Qualifications, Capabilities, and Skills Proficiency with eWFM scheduling software and/or WFO Experience with Automatic Call Distribution (ACD) and/or Call Management System (RTP/Pulse) systems and reports College degree or similar work experience preferred. Preferred skills like VBA, Macro, Tableau & Alteryx. Are you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will be responsible for the real-time monitoring and day-to-day service levels for multiple lines of businesses under Consumer & Community Banking. Job Responsibilities Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA), and/or other various software applications to perform duties. Real time monitoring of service level. Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real time schedules and complete real time analysis Faciliate daily status calls with the business Supports business with Tier 1 troubleshooting for business interruption and escalation as appropriate Required Qualifications, Capabilities, and Skills 2+ years experience in Workforce as an Real Time Analyst. Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Excellent written and oral communication skills Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Must be flexible with work schedule to accommodate business needs Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group High proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.) Preferred Qualifications, Capabilities, and Skills Proficiency with eWFM scheduling software and/or WFO Experience with Automatic Call Distribution (ACD) and/or Call Management System (RTP/Pulse) systems and reports College degree or similar work experience preferred. Preferred skills like VBA, Macro, Tableau & Alteryx.

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager - Buying Operations. Works closely with Merchandising Planning, Sample and buying teams in North America and other teams as necessary. Key Qualifications: Graduate/PG. Preference will be work experience in retail industry with working knowledge in supply chain Analytical, advanced Excel, problem solving skills,eye to detail. Data management and interpretation using statistical concepts Strong planning and operational skills Proficiency in Excel and good knowledge of other MS Office tools Team player with strong collaboration skills. Highly motivated and committed to the development of high-quality work Excellent communication skills to liaise effectively with vendors and internal teams. Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Collaborate with Planners,Buyers and other relevant stakeholders to manage Replenishment inventory through accurate forecasting and rectifying all relevant components to achieve department-in-stock goals. Has the concept/grasp of Stock-store Minimums/Presentation minimum, Maximums, Safety stock, Review Time, Lead time, Store to store transfers etc. Stock Balancing: Maintain in-stock goals through effective product distribution. Analyze sales history and trends to maximize sales potential by developing allocation strategies that maintain proper store inventory levels. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities. Benefits package for all eligible full-time employees (including medical, vision and dental). A culture that promotes a healthy, fulfilling work/life balance Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager - Buying Operations. Works closely with Merchandising Planning, Sample and buying teams in North America and other teams as necessary. Key Qualifications: Graduate/PG. Preference will be work experience in retail industry with working knowledge in supply chain Analytical, advanced Excel, problem solving skills,eye to detail. Data management and interpretation using statistical concepts Strong planning and operational skills Proficiency in Excel and good knowledge of other MS Office tools Team player with strong collaboration skills. Highly motivated and committed to the development of high-quality work Excellent communication skills to liaise effectively with vendors and internal teams. Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Collaborate with Planners,Buyers and other relevant stakeholders to manage Replenishment inventory through accurate forecasting and rectifying all relevant components to achieve department-in-stock goals. Has the concept/grasp of Stock-store Minimums/Presentation minimum, Maximums, Safety stock, Review Time, Lead time, Store to store transfers etc. Stock Balancing: Maintain in-stock goals through effective product distribution. Analyze sales history and trends to maximize sales potential by developing allocation strategies that maintain proper store inventory levels. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities. Benefits package for all eligible full-time employees (including medical, vision and dental). A culture that promotes a healthy, fulfilling work/life balance Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position will assist in performing implementation, operation, monitoring, recovery, and performance tuning for infrastructure and application services at symplr. The CloudOps team augments the symplr Development, IT teams by focusing on application deployment on production systems using a software engineering approach and manageability of application failure resolutions within Service level agreements. CloudOps goals include improving system performance, increasing operational observability, enhancing system stability, and reducing time for software delivery. Duties & Responsibilities Be a champion for department initiatives and values by ensuring all actions promote the department s mission statement Participate in release cycles of product by closely working with Engineering Managers, Architects and Developers. Work towards automating the product deployment to various environments by integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management practices. Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in the environment. Implement monitoring , alerting , notification and metrics collection for Infrastructure and application performance System uptime Error rate Monitor and continually improve the capacity and reliability of our production environments infrastructure. Investigate and fix performance and scalability bottlenecks, proactively identify issues and create work items to improve stability and performance. Respond to alerts from production systems, identify and resolve root causes in a timely fashion Identify single points of failure and other high-risk architecture issues and propose resilient resolutions to mitigate the risk thereby improving the system reliability. See opportunities of automation and reduce the operational workload, build scripts, introduce new tools and practices as needed Work with other Cloud Infrastructure Engineer and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure. Work with, consult and influence developers on new features and software architecture to ensure scalability. Communicate to stakeholders and handle the deployment/maintenance/support efficiently Ticket Handling and Support Tickets that are handled should have clear communication and correct stakeholders involved Tickets should be completed within the SLA and should be clearly informed, documented if there is any delay or improper tickets. Tickets should have proper comments to close the ticket including steps for resolutions, screen shots. Tickets that are repetitive should be discussed in standup call for brainstorming and eventually should lead into resolution through automation if necessary. Skills Required 4+ years of experience with any public cloud provider such as Amazon Web Services (AWS), Microsoft Azure and On-Prem Servers Solid understanding of standard TCP/IP networking, Windows IIS, Load Balancing and common protocols like DNS, HTTPS Good knowledge on CI/CD tools like Octopus CD, Azure ADO, GitHub Actions, Jenkins etc Monitoring and Logging: Experience with any Application monitoring and logging tools (e.g. Datadog, New Relic, AppDynamics, Application Insight, ELK, Prometheus). Good understanding of Web Servers & Database [Optional] Good understanding in Docker and Kubernetes. Good scripting knowledge & Software life cycles model. Good understanding of DevOps practices. Should have worked on high traffic & highly scalable systems in past Knowledge on fundamental aspects for release automation (packaging, dependencies, promotion, deployment, compliance) A passion for collecting, evaluating, and improving performance metrics. Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work quickly and efficiently with minimal supervision Excellent communication skills with both written and verbal Should be able to handle On-calls 12-hours following a week rotation pattern for symplr products. Able to work during the US Day hours shift and coordinate with team members in US/India for completing the day-to-day tasks. Qualifications: Have HEART. To work here, you must be: Humble self-aware and respectful Effective measurably move the needle & immeasurably add value Adaptable innately curious and constantly changing Remarkable stand out in some way Transparent openly and honestly sharing knowledge 3+ years of Systems Engineering experience in the following areas Cloud platforms (Azure, AWS) and On-Prem Servers Windows and Linux Servers Application Monitoring Tools (Datadog, New Relic, AppDynamics, Application Insights) Log Aggregation Tools (Datadog, ELK, etc) PowerShell, Bash, or Python scripting CI/CD tools (Azure Pipelines, GithHub Actions, Jenkins, Octopus, etc.) Infrastructure management tools (Terraform, Ansible, etc.) Application Hosting (IIS, Apache, Tomcat) Alerting (PagerDuty) Ticketing (ADO Boards and Ivanti) Documentation (Confluence) Bachelor s degree or equivalent experience

POSITION DESCRIPTION Position Title: Back Office Manager Reports Directly to: Senior Manager / Site Leader Position Overview: The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as company budget and profitability targets. Primary Responsibilities: Leads designated production projects to meet or exceed gross margin targets for all assigned projects Responsible for directing all production projects to meet or exceed client Service Level Agreements, or other client contractual obligations, for the assigned projects, in support of the Senior Manager Manages the maintenance of budgets for all production projects as assigned by the Senior Manager Sustains and regularly maintains the production portion of the monthly operations metrics to the DATAMARK executive team. Assigns Assistant Managers and Supervisors to projects, including new projects Reinforces the productivity standards in order to determine best practices in such a way that the financial goals of the projects assigned to them are met Accountable for the creation of bonus incentive plans for all production personnel designed to assist in meeting the productivity standards Creates and delivers presentations for both clients and executive management that accurately reflect the quality, productivity, and financial performance of assigned projects Fosters and maintains an excellent customer relationship with DATAMARK customers to enhance customer satisfaction as well as service opportunities. Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the back office operations and ensures documentation is current, training materials are up to date and effective, and production practices are consistent with contractual obligations. Develops Assistant Managers and Supervisors for promotional opportunities, and evaluates the performance of direct reports Assists with hiring and training new staff Capable of conducting the work activities of any of the assigned Back Office Assistant Managers when necessary Minimum Qualifications: Education Requirements: o High School Diploma or equivalent o Bachelor s Degree preferred Field Experience: o At least 8 years of back office field experience including 4 years in a supervisory role and 2 years in a management role. Position Experience: o At least 2 years of experience in a back office management role. Other Qualifications: o Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required. o Experience with meeting company budgets, profitability targets, and creating staffing plans. Required Skills: Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of Back Office procedures and principles Demo

Role Purpose Responsible for supporting hotels in enhancing revenue and market performance sharing in depth data analysis and recommending strategies to then execute. Key Accountabilities Manage the revenue function across a portfolio of hotels, developing and managing short, medium, and long-term strategies for profitable revenue generation and capture as set out in each hotels Service Level Agreement. Responsible for pro-actively and cost effectively maximizing hotel room revenues, RevPAR and system delivery to achieve superior performance in comparison to the competitive set as measured in RGI and against budget growth targets Develop strategy to achieve overall hotel revenue. Analyzing competitor and market pricing and trends to come with the right pricing strategy by segment and for each revenue strategy. Ongoing system health-checks Creation and presentation of forecast for all Revenue Streams Prepare for and conduct Revenue meetings in line with the Revenue Management Cycle for all revenue streams to identify risks opportunities, potential revenue driving activities or strategic direction shifts Yearly budgeting for all revenue streams along with the hotel team Participation in business reviews meetings with both corporate and owners Analysis and report on EOM performance As needed, support NHOP or conversion set-up Education University Degree or Diploma in a relevant field or equivalent combination of education and work-related experience. Experience Min 2-3 years experience in Revenue Management, ideally in all revenue streams Revenue Management Tools and Systems (Ideas, Duetto, EzRMS, Concerto, or other RMS) Technical Skills and Knowledge Excellent communication and presentation skills Ability to impact and influence remotely Strong Excel Skills System and Technology savvy The overall strategy of the hotel along with the commercial team Role Purpose Responsible for supporting hotels in enhancing revenue and market performance sharing in depth data analysis and recommending strategies to then execute. Key Accountabilities Manage the revenue function across a portfolio of hotels, developing and managing short, medium, and long-term strategies for profitable revenue generation and capture as set out in each hotels Service Level Agreement. Responsible for pro-actively and cost effectively maximizing hotel room revenues, RevPAR and system delivery to achieve superior performance in comparison to the competitive set as measured in RGI and against budget growth targets Develop strategy to achieve overall hotel revenue. Analyzing competitor and market pricing and trends to come with the right pricing strategy by segment and for each revenue strategy. Ongoing system health-checks Creation and presentation of forecast for all Revenue Streams Prepare for and conduct Revenue meetings in line with the Revenue Management Cycle for all revenue streams to identify risks opportunities, potential revenue driving activities or strategic direction shifts Yearly budgeting for all revenue streams along with the hotel team Participation in business reviews meetings with both corporate and owners Analysis and report on EOM performance As needed, support NHOP or conversion set-up Education University Degree or Diploma in a relevant field or equivalent combination of education and work-related experience. Experience Min 2-3 years experience in Revenue Management, ideally in all revenue streams Revenue Management Tools and Systems (Ideas, Duetto, EzRMS, Concerto, or other RMS) Technical Skills and Knowledge Excellent communication and presentation skills Ability to impact and influence remotely Strong Excel Skills System and Technology savvy The overall strategy of the hotel along with the commercial team

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Supervisor within JPMorganChase, you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, liaising with stakeholders, and overseeing deadlines. You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues, following established practices. Effective conflict management, relationship building, and communication will be key to your success. Additionally, you will mentor team members, directly impacting our goal of providing excellent lending services. Job responsibilities Oversee the work of Loan Servicing Specialists, ensuring adherence to established guidelines and procedures, and maintaining the quality of loan servicing tasks. Interpret loan documents, applying critical thinking skills to identify potential issues and propose solutions based on established guidelines. Liaise with internal and external stakeholders, using effective listening and questioning techniques to clarify requirements and resolve any conflicts or issues. Monitor and manage deadlines for loan servicing tasks, utilizing time management and organizational skills to ensure tasks are completed efficiently and effectively. Provide mentoring and guidance to team members, assisting them in developing their skills and knowledge in loan servicing. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing management, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply critical thinking skills to identify and resolve issues in a lending services environment. Proven experience in stakeholder management, with the ability to establish productive working relationships and effectively communicate with internal and external stakeholders. Experience in mentoring or guiding others, with a focus on developing specific skills and knowledge in a professional setting. Demonstrated ability to manage multiple tasks and projects efficiently, with strong organizational and time management skills. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, maintaining an excellent client service focus to enhance satisfaction and service delivery. Strong organizational skills to function efficiently in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Awareness of operational risks throughout the lending lifecycle, applying critical thinking to identify and mitigate potential issues. Proficiency in data and technology literacy to analyze data and implement innovative solutions, with digital literacy to effectively integrate advanced technologies. Ability to lead and manage teams, deliver feedback, and mentor others by leveraging experience, fostering development and high performance. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Supervisor within JPMorganChase, you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, liaising with stakeholders, and overseeing deadlines. You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues, following established practices. Effective conflict management, relationship building, and communication will be key to your success. Additionally, you will mentor team members, directly impacting our goal of providing excellent lending services. Job responsibilities Oversee the work of Loan Servicing Specialists, ensuring adherence to established guidelines and procedures, and maintaining the quality of loan servicing tasks. Interpret loan documents, applying critical thinking skills to identify potential issues and propose solutions based on established guidelines. Liaise with internal and external stakeholders, using effective listening and questioning techniques to clarify requirements and resolve any conflicts or issues. Monitor and manage deadlines for loan servicing tasks, utilizing time management and organizational skills to ensure tasks are completed efficiently and effectively. Provide mentoring and guidance to team members, assisting them in developing their skills and knowledge in loan servicing. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing management, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply critical thinking skills to identify and resolve issues in a lending services environment. Proven experience in stakeholder management, with the ability to establish productive working relationships and effectively communicate with internal and external stakeholders. Experience in mentoring or guiding others, with a focus on developing specific skills and knowledge in a professional setting. Demonstrated ability to manage multiple tasks and projects efficiently, with strong organizational and time management skills. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, maintaining an excellent client service focus to enhance satisfaction and service delivery. Strong organizational skills to function efficiently in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Awareness of operational risks throughout the lending lifecycle, applying critical thinking to identify and mitigate potential issues. Proficiency in data and technology literacy to analyze data and implement innovative solutions, with digital literacy to effectively integrate advanced technologies. Ability to lead and manage teams, deliver feedback, and mentor others by leveraging experience, fostering development and high performance.

Supports the design and maintenance of enterprise systems by preparing test data, analyzing results, troubleshooting problems and communicating issues back to development. The DevOps approach to software development requires frequent, incremental changes to code versions, resulting in frequent deployment and testing regimens. Develops, monitors and maintain procedures and service level needs while providing user support. Automation engineers design, program, simulate and test automated machinery and processes in order to complete exact tasks. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills -Builds knowledge of the company, processes and customers -Solves a range of straightforward problems -Analyzes possible solutions using standard procedures -Receives a moderate level of guidance and direction Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Understands key business drivers; uses this understanding to accomplish own work Leadership: -No supervisory responsibilities but provides informal guidance to new team members Problem Solving: -Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact: -Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills: -Explains complex information to others in straightforward situations We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone s unique perspective.

The Analyst Purchasing and Inventory role at Wesco/Anixter is accountable for forecasting activities associated with customers and products and the subsequent procurement activities and overall effectiveness of inventory with a key focus on maximizing the return on investment and service to our customers. The purpose of the role is to build a forward visibility of future customer requirements, set supply policies and ensure purchase orders are placed effectively and to service level KPI s. Responsibilities: Monitor inventory levels & recommend inventory stock adjustments as necessary Maintain customer inventory letters of intent Manage and maintain the creation of an accurate demand plan in support of the sales forecast and replenish items for defined sales markets / customers across the APAC region. Deliver forecast accuracy improvements against defined KPI s through collaboration with key stakeholders such as Turn, Stock Health, Inventory provisions and inventory to budget for both pre-stock and replenishment items. Reviewing excess inventory with stakeholders and working on stock rotations with key vendor. Follow process to enforce robust policies and procedures for both inventory and sales that optimize restocking decisions, enforce lead time management, availability measurements. Analyze inventory data to identify trends, discrepancies, and opportunities for improvement. Overseeing the placement of the project and complex customer inventory to initial customer requirements providing a just in time delivery service Analyze and recommend inventory rebalancing and supplier returns. Coordination of intercompany and supplier returns Monitor SO cancellation report daily and take necessary actions, follow up with sales team to ship out the aged, allocated inventory Qualifications: Minimum 5+ years required, Degree Level, Supply Chain or Business-Related Field Demand/Supply Planning/Procurement experience required. Credentials of working with high SKU counts, multiple suppliers and customers across geographies. Experience of project lead demand planning desirable Proficiency in inventory management software and ERP systems #LM-P1

As a Senior Developer, you will be responsible for executing, driving, and owning assignments through all stages of the development lifecycle to completion. You will document and map requirements to standard application functionality. You will function as a technical expert on complex applications, work assignments, and business problems. Responsibilities : Works with project managers, business analysts, content specialists, and digital product owners to understand how business requirements and technical specifications will translate to actual work product across platform. Writes clean, efficient and well-engineered front-end code that can serve as standard of excellence for other team members. Conducts code reviews, mentors other front-end developers and provides guidance on code management, release management, environment management, process flows and documentation. Explores all technical options when considering a solution, including homegrown coding, third party sub-systems, enterprise platforms and existing technology components. Actively leads collaborative efforts through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, and release support. Understands lifecycle of various technology sub-systems that comprise eCommerce platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations and dependencies; understands and advises of optimal upgrade paths. Leverages relationships with key IT, QA and other corporate colleagues by communicating and collaborating on cross function initiatives. Develops technical documentation, such as system context diagrams, design documents and release procedures. Leads troubleshooting efforts for production issues of all levels and severities, through a hands-on approach or through delegation, and assigns to third party front-end developers as appropriate and tracks progress. Leads efforts to monitor web properties for uptime, and proactively identify future problems by analyzing trends, data and monitoring reporting. Leads efforts to identify and develop third party vendors selection based on digital roadmap and requirements, including initial research and identification, selection, contributing to contractual discussions and operational efforts. Oversees third party technology partners, including assignments, service level agreements, quality standards, work product and other deliverables as detailed in contractual agreements. Qualifications: Bachelors degree in eCommerce, eBusiness, information technology or related field preferred 5 years required, 7 years preferred experience in a development role in an enterprise environment with responsibility for the delivery and support of world class technology solutions 5 years required, 7 years preferred experience with coding experience in required language, platform, and/or technology. 5 years required, 7 years preferred experience developing solutions using modern tools and practices Working knowledge with code management systems Working knowledge with intake and task management tools Working knowledge of the Software Development Lifecycle (SDLC) Working knowledge of development frameworks Working knowledge with build tools Working knowledge of Agile delivery methodologies Ability to multi-task and reprioritize in a dynamic environment Outstanding written and verbal communication skills Basic understanding of budgets including processing invoices and other financial documents through accounting processes and practices

Amazon s Transportation team is seeking highly skilled and motivated person to help develop and implement a world class security program for our transportation network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The SLP Manager, will be responsible for partnering with fulfillment Center & Delivery Center Operations team spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within fulfillment center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The SLP Manager is a key member of the Transportation organization, working with the Regional team as well as cross functional teams throughout the organization. The SLP Manager will: Perform risk assessment of site & operation model and frame mitigating measures Possess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. Completing and/or coordinating the final Test and Acceptance of site security systems that leverage our access control system. Establish and implement effective, predictable, measurable procedures/processes and prevention programs impacting losses and pilferage. Perform frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks. Ensure guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization Builds and deploys security training program Serve as department s liaison and security subject matter expert Effectively address security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics which are key performance indicators Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed Utilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency.. Minimum graduate with 10 years plus of experience in investigative or loss prevention field, preferably in a multinational environment or Minimum 10 years of Armed Forces or law enforcement service experience with at least 2 years of corporate Security/Loss Prevention Experience. Strong analytical and problem solving skills -Advanced level of computer literacy including proficiency in MS office package -Strong communication skills and should be able to effectively communicate with internal and external stakeholders. -Demonstrated ability to deal with business tools & understand business metrics -Demonstrated ability to perform in pressure environment with adherence to timelines -Critical thinking & attention to detail of a narrative -Strong interpersonal skills & proven experience in managing stakeholders and vendors -Strong business ethics, discretion Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Experience with delivery stations or cargo handling stations and transportation network security is preferred. Security Certification such as CPP, PCI, CFE etc.

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). 0 2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. High school diploma or equivalent and above

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Lead Operations The Lead Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Management Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Handle calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements. Transitions & Mentoring Actively involved in knowledge transfer and process set-up (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 6 + years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst Operations The Analyst Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Manager post Go-Live/Certification is required to be an efficient communicator who is well versed with tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 80% of production time to be spent logged in on calls 20% of production time to review claims and take required action Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 4 - 6 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.