Key Responsibilities: Respond to Customer Queries: Handle inbound and outbound customer interactions via phone, email, chat, or other communication channels. Address customer inquiries and provide accurate product/service information. Resolve Customer Issues: Investigate and resolve customer complaints and escalations in a timely manner. Provide troubleshooting assistance for product or service-related issues. Maintain Customer Records: Update customer profiles and interaction records in the CRM system. Maintain detailed records of customer interactions, issues, and resolutions. Provide Feedback: Identify trends in customer feedback and communicate potential product or service improvements to the relevant teams. Work closely with other departments (e.g., sales, technical support) to ensure customer satisfaction. Sales Support (if applicable): Assist customers with product recommendations and upselling or cross-selling opportunities. Process orders, returns, and exchanges when necessary. Compliance and Quality: Ensure compliance with company policies, procedures, and service-level agreements (SLAs). Follow quality control processes to ensure the highest level of customer service. Key Skills and Qualifications: Education: Minimum high school diploma; a bachelor's degree in a relevant field is preferred. Experience: 1-3 years of experience in customer service, support, or a related field. Communication Skills: Excellent verbal and written communication skills. Problem-Solving Skills: Ability to handle difficult situations calmly and professionally. Technical Proficiency: Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Multitasking Ability: Ability to manage multiple customer interactions simultaneously while maintaining high service standards. Teamwork: Ability to work effectively in a team environment and collaborate with other departments. Desired Attributes: Patience and empathy towards customer needs. Strong time management and organizational skills. Ability to work under pressure and meet deadlines. Willingness to learn and adapt to changing company needs.

As an selected intern, you will be responsible for the following day-to-day activities: Installing, servicing, and repairing water purification systems at customer locations. This includes ensuring proper installation, addressing any service requirements, and conducting repairs as needed. Conducting routine maintenance checks and preventive maintenance on water purifiers to ensure optimal functioning and longevity of the systems. Diagnosing and troubleshooting issues with water purification systems, and replacing parts and components as necessary to resolve any problems efficiently. Ensuring all installations and repairs meet safety and quality standards to provide customers with reliable and safe water purification systems. Providing excellent customer service by addressing customer concerns, explaining system operations, and maintenance requirements in a clear and helpful manner. Maintaining accurate records of services performed, including parts used and time spent on each job to track service history and ensure proper documentation. Staying updated on the latest technologies and advancements in water purification systems to enhance knowledge and skills in the field. Adhering to company policies and procedures, including safety protocols and customer service standards, to maintain consistency and professionalism in service delivery. About the Company: The company specializes in repair and services of various systems including A.C, Ups inverters and battery, RO Water purifier & softener, Solar water heater & geyser, Plumbing, Water Sump tank cleaning services, Water level sensor services, Garden cleaning services, and Packaged drinking water bottle supply. The team comprises expert technicians dedicated to delivering exceptional results in a timely manner. Whether it's repairs, replacement parts, or general maintenance, the company aims to provide superior services by ensuring the protection of customers" homes. The technicians take pride in their work's cleanliness and treat customers with respect and care. The company offers competitive prices and guarantees the quality of their work.,