Director - Customer Service The Bridge Associates

15.0 - 20.0 years

0 Lacs

mumbai, maharashtra, india

On-site

We are seeking a dynamic and visionary leader to head our clients Customer Service organization. The role will oversee a large in-house team of over 300 professionals across service, installation, training, and quality. About the Role The incumbent will be responsible for building world-class customer experiences, shaping workflows end-to-end, and driving a customer-first culture across the organization. This role requires a leader who thinks brand-first, collaborates with multiple stakeholders, and can create a long-term impact by driving excellence in service delivery, customer satisfaction, and process transformation. Responsibilities Leadership & Strategy: Lead and manage a 300-member customer service organization with direct oversight of service, installation, quality, and training functions. Develop a long-term strategy (4-5 years) to deliver best-in-class customer service aligned with brand vision. Build a high-performance culture that motivates teams and drives accountability. Customer Experience & Service Excellence: Design and optimize complete customer service workflows, ensuring seamless service and installation experiences. Set and monitor key customer experience metrics (NPS, CSAT, First Contact Resolution, etc.). Drive continuous improvement in service quality, leveraging training and quality teams effectively. Stakeholder Management: Work closely with leadership, operations, technology, and brand teams to ensure customer service is a true brand differentiator. Collaborate with cross-functional teams to identify gaps and implement process improvements. Brand Advocacy: Ensure customer interactions reflect brand values and contribute positively to reputation. Champion a customer-first mindset across the organization. Qualifications 15-20 years of experience in customer service leadership, preferably with large in-house teams. Strong exposure to service-centric industries like hospitality, financial services or consumer businesses with high-touch customer engagement. Proven track record in building and scaling customer service functions. Strategic thinker with operational excellence and the ability to translate vision into execution. Strong leadership presence, with the ability to inspire and manage large teams. Excellent communication and stakeholder management skills. Show more Show less

Posted 2 days ago

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System Administrator Linux Engineer ITH Technologies Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

kanpur, uttar pradesh

On-site

As a Linux Engineer at Kanpur ITH Tech, you will play a crucial role in optimizing the system's performance to ensure a robust network infrastructure. Your responsibilities will include developing and maintaining configuration management solutions and infrastructure, as well as providing support for infrastructure and designing tools for monitoring and reporting. You will be part of a diverse environment that encourages learning, growth, and the exploration of new opportunities. The flexibility to work in different shifts and hours will be provided, allowing you to collaborate with like-minded individuals in creating innovative products and solutions. Your key responsibilities will involve ensuring stable application and integration environments, optimizing system performance, developing best practices for application execution and support, and providing technical assistance to clients. Additionally, you will be responsible for defining system backup and recovery profiles, managing application environments, and ensuring adherence to application security policies. To excel in this role, you are required to have an associate degree in computer science or a related field, along with experience and understanding of DevOps methodologies and tools such as Jenkins, Elastic, Docker, Mesos, Kubernetes, and AWS Fargate. Proficiency in AWS, Azure, Digital Ocean, mean stack applications, Linux server administration, and scripting is essential. Moreover, hands-on experience with task runner tools, knowledge of IT principles, and strong problem-solving skills are crucial for success in this role. If you have the ability to build and monitor services on production servers, work with network tools, install and maintain services like Bind, Apache, MySQL, and nginx, understand Linux OS hardware, and possess scripting skills in languages like Python, Ruby, and Perl, you would be an ideal candidate for this position. Experience with automation technologies, cloud computing, open-source application suites, and troubleshooting Linux-friendly applications would be highly valued. In summary, as a Linux Engineer at Kanpur ITH Tech, you will have the opportunity to work in a dynamic environment, contribute to cutting-edge projects, and grow both personally and professionally while leveraging your technical expertise and passion for emerging technologies.,

Posted 1 week ago

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