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3 - 5 years
2 - 5 Lacs
Noida
Work from Office
prymee earthmovers is looking for Service Engineer to join our dynamic team and embark on a rewarding career journey Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis. Should be know about the machine service
Posted 1 month ago
- 1 years
0 Lacs
Kanpur, Lucknow, Agra
Work from Office
1. Service engineering technician 2. Diagnostic 3. Troubleshooting 4. Electric Vehicle Please note: BTech/BE graduates, do not apply!
Posted 1 month ago
2 - 7 years
2 - 3 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Contact Number - 8898083495/91 - Peter/ Vinita Role & responsibilities Installation : Install office equipment such as printers, multifunction printers, copiers, scanners, CCTV cameras, shredders, laminators, and more. Servicing & Maintenance : Perform routine maintenance and troubleshooting of office equipment to ensure they are functioning optimally. Customer Support : Provide technical support and assistance to customers for resolving issues with equipment. Training : Train customers on how to properly use and maintain their office equipment to ensure longevity and optimal performance. Travel : Willingness to travel frequently to different customer locations for installation, servicing, and support. Preferred candidate profile Education: Any Undergraduate, Diploma, or Graduate in Electronics/Electrical Industry Type: Office Equipment (Printers, Scanners, Multifunction Printers, CCTV Cameras, etc.) Candidates should have good interpersonal skills to handle customer queries and issues effectively. Knowledge in computer systems and networking will be beneficial to support equipment connectivity. A proactive attitude and the ability to work independently are essential for this role Key Skills: Troubleshooting Customer Support & Handling Computer & Networking knowledge (Added Advantage)
Posted 1 month ago
3 - 8 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to analyze, design, and implement new features. Develop and maintain high-quality code adhering to best practices. Troubleshoot and debug applications to optimize performance. Stay updated with industry trends and technologies to suggest improvements. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in BMC Helix ITSM. Strong understanding of IT service management processes. Experience in customizing and configuring BMC Helix ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience in integrating BMC Helix ITSM with other systems. Additional Information: The candidate should have a minimum of 3 years of experience in BMC Helix ITSM. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education
Posted 1 month ago
4 - 6 years
4 - 6 Lacs
Pune, Satara, Sikkim
Work from Office
JOB DESCRIPTION Educational Qualification & Experience: Educational Qualification: Diploma in Mechanical / Mechanical, BE (Mechanical), Diploma Experience: 4 -6 Years Job Context and Purpose: (As per Career Architecture) Level Specific Accountabilities: Area of responsibility Job Responsibilities To enhance customer experience and build reputation with ACG products; this includes - providing technical support to enable efficient utilization of ACG products at customer site - Timely resolution of technical complaints by the customer Functional Core: To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe. To conduct customer training programs in house or at customer place. Recognizing sales opportunities and communicating the same to our sales TIC's. Integrate customer feedback with our existing business process. Help in getting competitor information on products, markets, etc. To generate spare business, up-gradation business and execute the same at customer place. Scope of Decision Making: (As per Career Architecture) Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors Follow up for orders for spares parts, maintenance services, AMC etc. Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines Key Competencies: Technical/Functional Competencies (It will flow into Interview Assessment Form) Leadership Competencies (L-Compass as per grade) Techno commercial knowledge of service Technical expert in trouble shooting Analytical ability Integrate customer feedback To enter AMC Contracts Communication Problem Solving Cross Functional Team Working Quality and Service Orientation Delivering Consistent Results warm Regards vinaya Bagkar HR Intern ACG ENGINEERING Telephone +91 7796872495 vinaya.bagkar@acg-world.com www.acg-world.com 127, Kandivali Industrial Estate, Kandivali(W), Mumbai - 400067
Posted 1 month ago
3 - 5 years
2 - 2 Lacs
Jalpaiguri
Work from Office
1. Damage assessment and ensuring seamless repair. 2. Coordinating with insurance company, customer and internal team 3. Ensuring customer delight through qualitative repair work.
Posted 1 month ago
1 - 6 years
1 - 3 Lacs
Ahmedabad
Work from Office
Responsibilities: * Manage after-sales service requests * Provide field support for products * Ensure customer satisfaction through timely resolutions * Collaborate with engineering team on product improvements Food allowance Office cab/shuttle
Posted 1 month ago
2 - 3 years
2 - 2 Lacs
Jalpaiguri
Work from Office
1. Assessment of customer requirement and co-ordination with shop floor for resolution 2. Ensuring business with customer delight approach. 3. Seamless customer & internal communication with ‘lifetime customer’ approach.
Posted 1 month ago
1 - 6 years
2 - 4 Lacs
Gamharia, Jamshedpur, Ranchi
Work from Office
Requirements: Proven experience as a Service Advisor, preferably in a car dealership. Strong knowledge of automotive systems and services. Excellent communication and interpersonal skills. Customer-first mindset with problem-solving attitude. Familiarity with DMS (Dealer Management System) software is a plus. Ability to multitask in a fast-paced environment. Minimum qualification: Graduate or Diploma in Automotive/Mechanical preferred. Proficiency in local language and basic English. Key Responsibilities: Greet customers warmly and understand their service/repair needs. Schedule appointments and manage service bookings. Prepare job cards and explain recommended service/repairs. Coordinate with technicians to diagnose issues and estimate time and cost. Provide clear cost estimates and obtain customer approval before proceeding. Maintain communication with customers during the service process. Update customers on service status, delays, and completed work. Ensure proper billing and explain charges to customers. Upsell additional services and value-added products where appropriate. Conduct post-service follow-ups to ensure customer satisfaction. Maintain customer records and service history. Ensure cleanliness and professionalism of the service reception area.
Posted 1 month ago
5 - 10 years
12 - 17 Lacs
Panvel
Work from Office
Senior Engineer Maintenance - Instrumentation SECTION II: ROLE To manage workshop services and job planning related to instrumentation system maintenance activities at site in order to ensure seamless and smooth operations while adhering to statutory compliance and organisational policies List of responsibilities attached to the role are documented below. These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section is not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role. SECTION III: Responsibilities Policies, Processes and Procedures Conduct day to day activities & follow all relevant policies, processes, standard operating and maintenance procedures and instructions so that work is carried out in a controlled and consistent manner Keep self abreast with leading practices & trends and contribute to the identification of continuous improvement of systems, processes and procedures Review test procedures and formats; Standardize and implement best practices and group guidelines for instrumentation system improvement Workshop Maintenance Planning Prepare workshop instrumentation maintenance cost and budgeting and oversee adherence to the same to ensure efficient utilization Create maintenance schedules at a daily, weekly and monthly basis for instrumentation maintenance activities in coordination with planning and plant maintenance teams Create the resourcing plan as per the maintenance schedule in order to handle day-to-day workshop instrumentation maintenance activities Ensure maintenance KPIs of workshop instrumentation are met on a regular basis Workshop Maintenance Operations Review, prioritize and execute critical instrumentation maintenance activities while ensuring adherence to highest quality standards Coordinate with other functions and follow up for external repairs; Oversee maintenance of instrumentation equipment at site common areas Manage the planned turnaround and shutdown services performed on instrumentation equipment and systems to ensure they are maintained, tested and calibrated timely Manage the inventory of spare parts related to instrumentation systems, including identification of spare parts, tracking inventory levels, inspection of received materials, and ensure availability and standardization of critical spares Support in identification of root cause for failures and perform risk assessment, as well as provide inputs in trouble shooting measures that prevent repetitive failures Conduct training and skill development of team members as per requirements Compliance & Documentation Manage documentation related to compliance audit and support in ensuring adherence to statutory, HSE compliance, including RESOP, CASHe, HSEF mandatory trainings, etc. Manage repair and test records, MIS, and reporting documents related to instrumentation system maintenance and update the same in a timely manner SECTION IV: SUCCESS METRICS Safety Score of the respective Plant Production / throughput Maintenance Score of respective Plant Technical Availability of the Plant Total no. of failures No. of Repetitive failures Equipment Inspection Overdue / Extended CL Productivity CL Cost SECTION V: OPERATING NETWORK Key Interactions: Key interactions which are essential to execute the role. This will include both internal and external stakeholders Internal: Human Resource, Administration, Workshop, Planning, Security, Plant Maint, GMS etc. External: Vendor, Equipment Manufacturers, service engineers, contractors, Statutory agencies via CAD etc. SECTION VI: KNOWLEDGE AND COMPETENCIES Education Qualifications: A Bachelor's degree in Engineering/ Technology (Instrumentation/ Electronics stream) or a Master's degree in Engineering/ Technology (Instrumentation/ Electronics stream) (Preferred) Experience (Must Have & Good to Have): 4+ to 10 years of experience in industrial / instrumentation workshop maintenance (field/industry/domain) FUNCTIONAL COMPETENCIES Knowledge of instrumentation systems and its maintenance practices, and predictive diagnostic testing tools Knowledge of instrument systems codes, standards and procedures Knowledge of reliability tools such as reliability centred maintenance, FMEA Knowledge of various codes and standards Domain Knowledge of Instrumentation Engineering Conversant with Instrumentation workshop practices.
Posted 1 month ago
5 - 8 years
4 - 6 Lacs
Hyderabad, Ahmedabad, Delhi / NCR
Work from Office
Installation and Commissioning of DG set, Pump, and transformer Material Arrangement for Installation and Termination time. Preplanning for Machine loading, unloading, positioning & manpower. Check and Verify earthing installation PDI- Pre Dispatch inspection. DG Set Load Trail Logistic Communication. Pre Site Visit (Location) Gate pass process. Preventive Maintenance & Servicing DG Set, Pump and Transformer Asset Audit Monthly Plan for QMS, A-Check & B-Check, Radiator Cleaning etc. Preplan for Maintenance. On site user Training. Troubleshooting and Break Down Diesel generator, Pump and transformer Breakdown attend & Solve. Fuel Arrangement and Monitoring. Customer Management Monthly one time customer Visit & Billing Understand Customer issue and Solve. Scheduled customer visit & report submission Vendor Relation. Good Mail Communication. Ready to Traveling minimum two state. Must be able to Manage at least 15 Employee
Posted 1 month ago
1 - 5 years
1 - 3 Lacs
Chennai
Work from Office
Roles and Responsibilities Design and develop medical diagnostic and clinical instrumentation, equipment, and procedures, utilizing the principles of engineering and bio-behavioural sciences. Evaluate the safety, efficiency, and effectiveness of biomedical equipment. Desired Candidate Profile Looking for candidate with minimum of 1 to 5 years of experience as Biomedical Engineer. Education Qualification: B.E or B. Tech Biomedical only. Only Male Candidates are preferred. Willing to work in Rotational Shifts are preferred. Interested Candidates can forward your resume to WhatsApp number 7299052617
Posted 1 month ago
- 5 years
1 - 6 Lacs
Visakhapatnam/ Vizag, Hyderabad/Secunderabad, Nellore
Hybrid
Job description Join us as our Sales Engineer and Service Engineer for Telangana and Andhra Pradesh for Heat Exchangers, Decanters, High Speed Separators, Pumps, Chillers, Mechanical Seals, Gland Packings, Industrial Coatings, IL/MRO Roles and Responsibility : 1. Search for new clients who might benefit from Alfa Laval products or services, Chesterton Products and maximise client potential in designated regions. 2. Develop long-term relationships with clients, through managing and interpreting their requirements. 3. Generating new customers through calls / emails from the existing /new database. Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery. 4. Determines improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services. 5. Provide pre-sales technical assistance and product education. 6. Work on after-sales support services and provide technical back up as required. 7. Meet regular sales targets and coordinate sales projects. 8. Support marketing activities by attending trade shows, conferences and other marketing events. 9. Make technical presentations and demonstrate how a product meets client needs. 10. Prepares sales engineering reports by collecting, analysing, and summarizing sales information and engineering and application trends 11. Perform general electrical and mechanical engineering duties to ensure that our supplied systems are operating as specified. 12. Carry out maintenance, repairs, commissioning and installations of our supplied systems and associated equipment. 13. Travel to client sites in Telangana and Andhra Pradesh Who you are? As a Sales and Service Engineer for Telangana and Andhra Pradesh, you would be responsible for identifying business opportunities within the market and concluding sales and service of Alfa Laval and Chesterton products in Telangana and Andhra Pradesh responsibility (e.g. process Key Accounts, OEMs and EPC contractor business for the industries like Petrochemical, Power, Chemical, Mining, Metal, Pulp & Paper, Refineries, etc.) This position is about demonstrating a higher level of competence, able to act independently and take on additional responsibilities. Your strong business acumen and strategic approach will guide the organisation to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key. What you can be? ITI/Diploma/Engineer in Mechanical/Chemical is a must for service engineers. BBA/MBA is prefered for sales engineer Minimum 2-5 year of experience in related industry which includes Technical Sales, B2B, OEMs, EPC Contractors Handling. Must have worked in Telangana for atleast 3 years in sales within last 5 years (This is strongly recommended) Strong communication skills (both written and oral) Strong collaboration skills, and the ability to work effectively with a diverse terrains Must be able to converse in local language
Posted 1 month ago
2 - 3 years
4 - 8 Lacs
Tiruchirapalli
Work from Office
Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs Developing on-going relationships with customers to secure future business May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased Have 2 to 3 years experience in Servicing ophthalmology Medical devices.
Posted 1 month ago
4 - 9 years
4 - 6 Lacs
Bengaluru
Work from Office
Perform hands-on diagnostics, repairs & maintenance Lead AMC visits & ensure timely documentation Provide first-line technical support Supervise 12 junior technicians Manage spares, service logs & breakdown reports Health insurance Provident fund Travel allowance
Posted 1 month ago
- 5 years
3 - 5 Lacs
Bhopal, Navi Mumbai, Mumbai (All Areas)
Work from Office
Handle Technical Complaints, Escalation Matrix, have to perform installation, validation & commissioning of company products Troubleshooting, service, repairs, Maintenance Handle field service calls & issues arising the field service visits Required Candidate profile Knowledge in Electrical & Electronics Communicate with the customer to implement any necessary corrective actions. Ready to travel both Domestic & International Good Communication skills Perks and benefits Incentives, Insurance, PF, TA, DA, Reward, Bonus
Posted 1 month ago
1 - 6 years
0 - 3 Lacs
Thiruvananthapuram
Work from Office
To attend Breakdown Calls, Schedule Visits & Commissioning & troubleshooting To Update Daily Activity in CRM To submit Quotation through Parts App To Follow-up for Orders & Outstanding’s Preferable with cleaning industry Or engineering department
Posted 1 month ago
- 2 years
1 - 4 Lacs
Delhi / NCR, Vadodara, Mumbai (All Areas)
Work from Office
Roles and Responsibilities Provide field service engineering support to customers, including installation, maintenance, and repair of electronic components and semiconductors. Conduct site visits to diagnose issues with equipment and provide technical solutions. Collaborate with cross-functional teams to resolve complex problems. Develop strong relationships with customers through excellent communication skills. Ensure timely completion of tasks while maintaining high-quality standards. Desired Candidate Profile 0-2 years of experience in field service engineering or related field (installation, maintenance). Diploma or B.Tech/B.E. degree in Electrical and Electronics. Strong understanding of electronics principles and semiconductor technology. Excellent problem-solving skills with attention to detail. Willingness to travel extensively across India and potentially to other regions such as GCC, South East Asia, Bhutan, and Nepal. Perks and benefits Competitive salary and benefits package. Opportunity to work in a dynamic and innovative environment. Professional growth and development opportunities. Medical Insurance
Posted 1 month ago
1 - 6 years
1 - 3 Lacs
Chandigarh
Work from Office
Role Return: Facilitate the return process for defective or unwanted EDC devices, ensuring compliance with company policies and customer satisfaction. Reverse Pickup: Coordinate the reverse pickup of devices from customers, ensuring timely collection and minimal disruption to their operations. Reactivation: Assist in the reactivation of devices that have been returned or decommissioned, ensuring they are restored to full functionality and ready for use. Provide exceptional customer support through in-person interactions with Merchants. Document service requests and track the status of returns, pickups, and reactivations in the CRM system. Collaborate with the vendor, logistics and technical teams to streamline RRR processes. Train Merchants on device use and provide guidance on returns and reactivation procedures. Monitor service metrics related to RRR activities and report on trends and improvements. Stay updated on product knowledge, industry trends, and competitor offerings & responsibilities Preferred candidate profile Perks and benefits
Posted 1 month ago
1 - 6 years
1 - 3 Lacs
Hyderabad
Work from Office
Return: Facilitate the return process for defective or unwanted EDC devices, ensuring compliance with company policies and customer satisfaction. Reverse Pickup: Coordinate the reverse pickup of devices from customers, ensuring timely collection and minimal disruption to their operations. Reactivation: Assist in the reactivation of devices that have been returned or decommissioned, ensuring they are restored to full functionality and ready for use. Provide exceptional customer support through in-person interactions with Merchants. Document service requests and track the status of returns, pickups, and reactivations in the CRM system. Collaborate with the vendor, logistics and technical teams to streamline RRR processes. Train Merchants on device use and provide guidance on returns and reactivation procedures. Monitor service metrics related to RRR activities and report on trends and improvements. Stay updated on product knowledge, industry trends, and competitor offerings
Posted 1 month ago
1 - 6 years
1 - 3 Lacs
Surat
Work from Office
Return: Facilitate the return process for defective or unwanted EDC devices, ensuring compliance with company policies and customer satisfaction. Reverse Pickup: Coordinate the reverse pickup of devices from customers, ensuring timely collection and minimal disruption to their operations. Reactivation: Assist in the reactivation of devices that have been returned or decommissioned, ensuring they are restored to full functionality and ready for use. Provide exceptional customer support through in-person interactions with Merchants. Document service requests and track the status of returns, pickups, and reactivations in the CRM system. Collaborate with the vendor, logistics and technical teams to streamline RRR processes. Train Merchants on device use and provide guidance on returns and reactivation procedures. Monitor service metrics related to RRR activities and report on trends and improvements. Stay updated on product knowledge, industry trends, and competitor offerings.Role & responsibilities Preferred candidate profile Perks and benefits
Posted 1 month ago
3 - 6 years
9 - 14 Lacs
Panvel
Work from Office
JOB DESCRIPTION Engineer Fire Services SECTION II: PURPOSE OF THE ROLE To administer fire station and its related operations, as well as ensure availability and operability of various fire safety equipment and vehicles in order to control and mitigate fire safety incidents as per the established fire safety policies, processes and standard operating procedures. List of responsibilities attached to the role are documented below. These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role. SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE Responsibilities Policies, Processes and Procedures Conduct & follow established fire safety policies, processes, standard operating procedures and maintenance and integrity programs to provide assurance of the fire safety services Keep self abreast with leading practices and trends in order to contribute Assurance Carryout investigation of all fire safety incidents, conduct root cause analysis and identify action plans to avert future fire incidents Assist in plant level fire safety audits and implement suggestive measures to bridge identified gaps Maintain & evaluate the Risk Assessment (RA) sheet & make necessary modifications therein to assure adequate fire prevention measures Organize and conduct daily fire drills to ensure effective response in case of fire emergency Operations Recognise potential escalations/hidden hazards and apply fire fighting strategies for a given process, tank farm or marine emergency scenario as applicable to area of work Provide immediate response to emergency calls, exhibit incident command & control technique, and ensure mobilization of resources for emergency control and mitigation Utilize appropriate firefighting equipment and techniques, and liaise with various emergency responders and incident commander for effective emergency management Prepare training modules/programs and organize fire awareness training to fire executive/site employee to enhance awareness/capability pertaining to fire safety Ensure availability and reliability of all firefighting equipment, vehicles, and communication systems at all fire stations on ready to use basis to avert any fire incidents Report non-compliant cases and implement suggested measures to minimize non-compliance Maintain log book, occurrence book and other shift related documentation to ensure adherence to fire safety compliances KNOWLEDGE AND COMPETENCIES Education Qualifications Bachelors of Engineering in Fire or Diploma Engineer / Bachelors of Science with Station Officer Course / Grad I (IFE UK / INDIA) / Sub Officer Course FUNCTIONAL COMPETENCIES High level of proficiency in Fire Safety Management Application and make use of different firefighting equipment, consumables, systems and other resources management for effective emergency Management Good understanding about SAP system and its various transaction BEHAVIORAL COMPETENCIES Team work, Delegation, Communication and Time management skill Planning and decision making
Posted 1 month ago
1 - 6 years
1 - 3 Lacs
Puri, Patna, Petlad
Work from Office
Purpose of position - Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct. Key Responsibilities Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures. The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence. Carry out preventive maintenance jobs as per schedule. Carry out breakdown jobs assigned by the ASM. Update spares requirement to ASM. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares Ensure resolution of complaints in the 1st visit itself. Return defective spares to stores within 7 days of closure of complaint. Return unused ok spares immediately to the stores department. Provide feedback to the CSD immediately after closure of complaint. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis. Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company. Interested candidate can share their resume on shivani.yadav@gilbarco.com
Posted 1 month ago
5 - 8 years
5 - 7 Lacs
Mumbai, Vasai, Palghar
Work from Office
Co. location :- Vasai. 1. Oversee the maintenance, repair, and servicing of elevators and escalators. 2. Develop and implement preventive maintenance schedules to minimize downtime. 3. Ensure proper allocation of manpower for service calls. Required Candidate profile Candidates should have experience in Elevator Industry.
Posted 1 month ago
3 - 7 years
2 - 3 Lacs
Coimbatore
Work from Office
Role Overview: We are looking for a skilled Service Engineer to join our team at Eltech Appliances. In this role, you will be responsible for ensuring the optimal performance of our systems and providing technical support to our customer. Responsibilities Assist / Manage in all the installation, maintenance, and troubleshooting of product in a timely manner. Educate the client on how to use and maintain their product. Collaborate with seniors to resolve complex technical issues. Document all interactions and resolutions in our ticketing system to support, maintain accurate records. Participate in the development of technical documentation. Adhere to companys procedures and protocols. Build positive relationship with customers. Required and Preferred Qualifications 3+ years of experience. Proficient in diagnosing and resolving issues in a fast-paced environment. Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. Experience with CRM Software (Customer Relationship Management) and ticketing systems.
Posted 1 month ago
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