Posted:8 months ago|
Platform:
Work from Office
Full Time
Job Title: Service Engineer
Department: Technical servicesDivision: Heating ServicesQualification: BTECH / BE (Mechanical/ Electrical)
• To ensure installation, commissioning, trouble shooting of heating products, heating service products
and to demonstrate the fuel savings to customer.• Single point contact with customer.• Handling customer complaints & trouble shooting of technical issues / failure analysis / operationalissues, etc.• Visiting customer in warranty / proactive conditions.• Submitting service reports & plan of actions to customer preventive maintenance planning.• Validation & Efficiency trial of products and Generating field data for product improvement.• Licensing program for TCA for heating & service products and I&C audit of TCA installations.• Reduction in FOC due to I&C• Getting customer good reference letters• Walkthrough installation• Enquiry and execution of branded service jobs like RLA, health checkup, HAZOP, IIOT, I Serve etc. etc.Critical Competencies for the Job:Functional:1. Good communication skills and ensuring good customer relationship management2. Analytical ability3. Process and result oriented4. Willingness to travel5. Networking and interpersonal skills6. Good presentation skills7. Knowledge on boiler, Thermic fluid heater, oil & gas burner, field instruments, PLC will be preferred
1.Positive / Proactive thinking
2. High customer centricity3. Ownership of responsibilities4. Should be able to collaborate with the team
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