On-site
Full Time
Providing technical and customer service support for a Diagnostic Solution product. Assisting users with product issues and concerns and communicating steps to resolve problems. Identifying and analyzing problems with software and hardware, including failures, bugs and system issues. Work on cases/tickets according to established departmental practices. Document all interactions following standard operating procedures. You also conduct customer research, testing, and product discovery to understand the needs behind your customers requests.
Microsoft
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