Service Engineer

Job Description

Job Summary: We are seeking a skilled Service Engineer to join our team, specializing in the repair and maintenance of forklifts at customer locations. The ideal candidate will have a strong technical background in mechanical and/or electrical engineering, excellent troubleshooting abilities, and a commitment to ensuring customer satisfaction through prompt and effective service. Key Responsibilities: On-Site Repairs & Maintenance: Travel to customer sites to perform routine maintenance, diagnostics, and repairs on forklifts. Troubleshoot and resolve mechanical and electrical issues to minimize downtime. Preventive Maintenance: Conduct scheduled inspections and preventive maintenance to ensure optimal performance and safety. Customer Support: Provide technical support and training to customer personnel on forklift operation and maintenance best practices. Address customer queries and concerns in a professional and timely manner. Documentation & Reporting: Maintain accurate service records, including work performed, parts used, and time spent on each job. Report recurring issues and provide feedback to the engineering and product development teams. Collaboration: Work closely with the parts department to ensure availability and proper usage of spare parts. Collaborate with internal teams to continuously improve service processes and product quality. Qualifications: Education: ITI- Machnical ,Diploma or degree in Mechanical Engineering, Electrical Engineering, or a related field. Experience: Proven experience in forklift repair and maintenance or a similar field in the material handling industry. Technical Skills: Strong troubleshooting skills with a solid understanding of both mechanical and electrical systems. Familiarity with diagnostic tools and maintenance procedures specific to forklifts. Certifications: Relevant certifications in forklift servicing or maintenance are an advantage. Other Requirements: Valid driver’s license and willingness to travel extensively. Excellent communication and customer service skills. Ability to work independently and manage time efficiently in a field-based role. Working Conditions: The role is primarily field-based, requiring frequent travel to customer locations. May involve physical work, including lifting and operating tools. Occasional weekend or evening work may be required to meet customer service commitments.