Posted:2 weeks ago|
Platform:
Work from Office
Full Time
JOB INFORMATION Internal Job Title: Service Desk Analyst Department: Global Customer Services Reports To: Service Desk Manager SUMMARY The IFS Service Desk includes a dedicated Call Center and fulfils the following obligations: • Clarifies the issue with the customer; • provides a first-contact resolution wherever possible; • owns and manage each case, keeping on top of it and ensuring that resolver groups working on resolution through subordinate work items are engaged and making progress in reasonable and timely manner; • provides a regular cadence of proactive updates to the customer in clear English language; • responds to customer requests and queries; • effectively manages customer expectations; • sets the organizational standard for customer engagement • serves as a communication channel between customers, partners and the wider IFS organization; and • ensures that each case is concluded with the creation of a new knowledgebase article (KBA) or association with an existing one to facilitate future self-service
Tech Mahindra
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
3.5 - 3.5 Lacs P.A.
Kolkata
3.0 - 7.0 Lacs P.A.
Chennai
3.0 - 6.5 Lacs P.A.
Hyderabad, Navi Mumbai
Experience: Not specified
3.5 - 3.5 Lacs P.A.
4.5 - 6.0 Lacs P.A.
Gurugram, Delhi / NCR
3.0 - 6.0 Lacs P.A.
5.4 - 7.2 Lacs P.A.
Bengaluru
5.0 - 15.0 Lacs P.A.
Hyderabad
12.0 - 22.0 Lacs P.A.
Navi Mumbai
Experience: Not specified
2.5 - 4.0 Lacs P.A.
