Service Delivery Ops Associate Manager

Skill required: Order to Cash - Account Management

Designation: Service Delivery Ops Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you doYou will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Regional Manager of Collections will be entrusted with the comprehensive management of the regional Collections processes. Their key responsibilities will include ensuring all performance metrics are consistently met and promptly addressing any arising issues. They will play a pivotal role in maintaining the efficiency and effectiveness of our collection s operations.

What are we looking forDaily operational performance management and meet targets including Service Level Agreements with client.Supervise the daily operation of collections process. Set team performance expectations, reinforcing goals, implement continuous improvement initiatives to streamline processes, and strengthen controls to achieve Business goals. Responsible for productivity, team volume management, leave planning, business continuity and succession planning Support team to function in a hybrid physical-virtual and multi-cultural environment Forecast and maintain a staffing plan and consistently manage operational risk at process level Provide direction and managerial oversight for all activities within ones functional area

Perform operational processes so that they run smoothly and conform with defined SLAs and targets

People developer, build up team succession and keep the delivery continuously.Act as a clear escalation route to the client for service-related issues and facilitate resolution of issues.

Perform RCAs analysis. Support Ad Hoc contractual projects for the client in line with the nominated project team.

Working closely with Global Collections Manager to ensure gaps are identified Client interaction skills. Fluent English skills including Oral and Business Writing Attention to details Ability to solve urgent matters and work under pressure Excellent interpersonal and communication skillsStrong commitment to working with teams Providing excellent customer serviceAbility to work in a multicultural and diverse environmentA natural ability to adapt to changeClient industry experience a plus Experience with communications and people managementExperience working with a large technology companyBachelors degree required

Minimum of 7 years Experience in Finance & Accounting (OTC) process and minimum of 5 years of team / people management experience.Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.Knowledge of legal and regulatory requirements related to collections, including fair debt collection practicesStrong interpersonal skills, with the ability to build and maintain positive relationships with clients, Team and colleagues.Ability to handle sensitive, confidential information
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation