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Service Delivery Operations Representative

5 - 8 years

8 - 13 Lacs

Indore, Madhya Pradesh, India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

service delivery operations service delivery quality

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Service Delivery Operations Representative Project Role Description: Assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Key Responsibilities: Independently perform tasks and become a Subject Matter Expert (SME). Actively participate in team discussions and contribute to problem-solving. Manage and assign work assignments to the delivery team. Drive people management activities, including performance evaluations and career development. Ensure service delivery quality and cost efficiency. Collaborate with cross-functional teams to resolve issues and improve service delivery processes. Identify areas for improvement and implement process enhancements. Provide guidance and support to team members to ensure successful service delivery. Must-Have Skills: Proficiency in Microsoft 365 . Strong understanding of service delivery operations . Experience in managing service delivery quality and cost . Excellent communication and interpersonal skills . Good-to-Have Skills: Experience with IT service management tools . Qualifications: Minimum 3 years of experience in a relevant role. 15 years of full-time education is required. Additional Information: This position is based at our Indore office.

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