Service Counselor

Job Description – Service Counselor

Position Title: Service Counselor

Department: Admissions

Location: Kozhikode , Kerala

Role Summary

The Service Counselor is responsible for providing continuous support and guidance to enrolled students, ensuring a smooth and satisfactory learning experience. The role serves as the primary contact point for student queries and coordinates with internal academic and operational teams to ensure timely and effective resolution of concerns. The position requires strong communication, empathy, and service orientation to maintain high standards of student engagement and satisfaction.

Key Responsibilities

• Serve as the main point of contact for enrolled students and manage their service-related requirements.
• Respond to student queries through calls, emails, and other communication channels in a timely and professional manner.
• Provide accurate information related to course structure, schedules, learning platforms, and procedures.
• Liaise with academic and operations teams to ensure seamless service delivery and issue resolution.
• Maintain comprehensive and accurate documentation of student interactions and feedback for continuous improvement.
• Ensure adherence to service standards, confidentiality, and organizational protocols.

Tools & Platforms

• CDA LMS and internal student management systems
• CRM Software (Lead Square)
• MS Office & Google Workspace

Required Skills & Qualifications

• Bachelor’s degree in Business, Education, Psychology, or related discipline.
• Experience in counseling, academic support, customer service, or related fields is preferred.
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Active listening and conflict resolution abilities
• Ability to remain calm, patient, and empathetic
• Organized, detail-oriented, and proactive in follow-ups
• Adaptable and capable of handling diverse student needs

Interested candidates can send their resumes to [email protected] with the subject line " Application for Service Counselor"

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person