86 Service Coordination Jobs - Page 2

Role & responsibilities Job Description Achieving target of supplies billing(Monthly) Opportunity Creation from new customers Ontime Payment Collection within due date as per po Telecalling(Supplies & Service) for Lead Generation Realtime ANT ERP updation for all cases, including customer communication Customer Feedback after service completion , inbound calls . out bound calls Requirements Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus; Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving Excellent verbal and written communication skills based on the performance in interview we will provide the salary

You will be working as an Executive / Sr. Executive in the Service Coordination department at the At Home office located in Kirti Nagar, Delhi. Your primary responsibility will be to manage a Service Center network in order to provide exceptional after-sales service to our customers. Your key responsibilities will include: - Coordinating end to end activities with service centers and customers. - Regularly updating the CRM platform. - Providing prompt updates to customers. - Addressing customer queries and complaints by offering suitable solutions within the given timeframe and ensuring follow-up for resolution. - Handling demanding customers and escalations from the management hierarchy. - Coordinating effectively and in a timely manner with all relevant departments to facilitate proper communication flow. - Utilizing CRM practices effectively to provide accurate and complete information using appropriate methods and tools. - Following communication procedures, guidelines, and policies. - Identifying and assessing customer needs to ensure satisfaction. - Building strong relationships through open and interactive communication with the assigned service centers. The ideal candidate should have: - Relevant experience in a service center or similar process within the consumer durable industry or after-sales service industry. - Basic technical knowledge of spare parts and appliances. - Aptitude for fast and adaptive learning. - Willingness to apply acquired knowledge to practical situations. - Strong problem-solving skills and the ability to work both independently and in groups. - Keeping up to date with the company's product offerings and processes. Experience required: 5+ years Qualification: Graduate,

1. Generating Leads from Architects, Builders & Site Visits. 2. Payment Followup 3. Sample Management 4.Reporting & Coordination 5.Branding Support 6.Primary and Secondary Sales 7.Payment Collection Freshers Can also apply

You will be joining ECOMAX Solutions Pvt. Ltd. as a Service Coordinator based in Pune. In this full-time role, you will be responsible for coordinating service activities, managing operations, providing excellent customer service, and maintaining regular communication with clients. To excel in this role, you should possess strong interpersonal skills, effective communication abilities, and a customer service-oriented approach. Your ability to prioritize tasks, handle multiple responsibilities, and ensure smooth operations will be crucial. Proficiency in MS Office and CRM software is essential for this position. An ideal candidate should have experience in service-oriented roles, possess Service Coordination and Operations Management skills, and hold a Bachelor's degree in Business Administration or DME/DEE. Knowledge of technical equipment or systems would be advantageous. If you are looking to contribute to a dynamic team and have 1-2 years of relevant experience, we encourage you to apply for this exciting opportunity with ECOMAX Solutions Pvt. Ltd.,

The Company | Prismbiz Solutions Pvt. Ltd. We enable our clients to become the best at what they do, thanks to our multinational expertise in the area of Marketing, Sales, Procurement, Accounting & Finance, Employee Hoteling, Call Center Support, etc. Our relentless focus on collaborative value creation with our customers enables them to reach a new high in their area of focus. Our Client | Gulf Bio Analytical Group. Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India, and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions. We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well-equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc. Committed to constantly creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically. Work Load Administrator We are looking for a highly motivated, knowledgeable Work Load Administrator to join our Service delivery Team. This is a key position, and, in this role, you will demonstrate your knowledge to support the various clients of GBA. You need to maintain control on scheduling of Engineers in the field plan agreed with customers. so, we are looking forward to a seasoned professional who can make a lasting and positive impact Due to the current pandemic and economic situation in the regions we cover, the growth in volume and profitability of the aftermarket business becomes extremely important. We have to focus on the Efficiency and Utilization of the service delivery team going forward. Roles & Responsibilities • Log Calls in the CRM as soon as a complaint is received via Email / Phone / WhatsApp • Admin and arrange the site visits in the most efficient way to Utilize Time and Minimize Travel • Follow up on Spare Parts raised under Warranty to facilitate visits • Constant Follow up with Engineers and Customers over Phone and Emails • Ensure 100% PM Execution during the Contract Period • Order invoicing as per Contract Terms • Communicate and follow up with third party suppliers & vendors and get the quotations for service/parts/contracts. Qualification/Knowledge/Experience • We are looking for a candidate with knowledge in customer care, procurement or closely related discipline, who is willing to develop his/her career in the fast-growing business: • Strong knowledge and understanding of software packages and technologies used in a typical customer support. • Ability to attend and revert back to customer for the reported issues. • Ability to generate, analyze and interpret data. • Must be able to work under constant deadline and manage multiple sites scheduling. • Excellent oral and written communication skills. • Must have a can-do attitude towards all tasks Prismbiz Sol. Pvt. Ltd. #03, 17th cross, 2nd A Main Rd| Behind Uma Maheshwara Temple| Banashankari Stage II Banashankari, Bengaluru, Karnataka 560070 GST: 29AAJCP3188N1ZK |CIN: U74999KA2017PTC104812 | Tel: +91 080 4611 4555 | Email: contactus@prismbizsol.com

Coordinate, analyze and improve customer service functions to meet company goals Coordinate with service team & purchase department for the material which are needed on the site Regular follow up of call closed & immediately update in ERP

Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality

Dear Candidate, JOB DESCRIPTION Electric vehicle may require. Job Profile: Customer Relationship Executive Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership. Responsibilities: 1. Customer Interaction: Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. Provide information about the features, specifications, and pricing of vehicles. Address customer concerns and resolve complaints in a timely and professional manner. 2. Service Coordination: Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance. Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner. Follow up with customers after service visits to ensure satisfaction and address any additional concerns. 3. Customer Feedback and Surveys: Collect feedback from customers regarding their experiences with the dealership/service center. Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels. Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback. 4. Relationship Building: Build and maintain strong relationships with customers to foster loyalty and repeat business. Keep detailed records of customer interactions and preferences to personalize future interactions and offerings. Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships. 5. Product Knowledge and Training: Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers. Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques. Requirements: • Bachelor's degree or masters degree in Business Administration, Marketing, or a related field (preferred). • Proven experience in customer service, sales, or a related role, preferably in the automobile industry. • Pleasant personality with a customer-centric mindset. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and customer-focused mindset. • Organizational and time-management skills to handle multiple customer interactions. • Ability to multitask and prioritize tasks in a fast-paced environment. • Proficiency in MS Office applications and CRM (Customer Relationship Management) software. • Enthusiasm for automobiles and willingness to learn about new products and technologies.

Job Summary: We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently. Key Responsibilities: ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system. Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services. Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery. Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities. Customer Support: Serve as the primary point of contact for customers, addressing inquiries, complaints, and feedback professionally. Data Management: Maintain accurate records of service requests, resolutions, and customer interactions in the system. Collaboration: Work closely with internal teams, including sales, technical, and operations, to ensure smooth service execution. Reporting: Generate and analyze reports on service performance, customer feedback, and operational efficiency. Required Skills & Qualifications: Bachelors degree or diploma in Business Administration, Customer Service, or a related field. Prior experience in service coordination, customer service, or a similar role. Proficiency in ERP systems and CRM software. Strong communication and interpersonal skills. Ability to multitask and work under pressure. Excellent problem-solving and organizational skills. Proficiency in MS Office (Excel, Word, Outlook).

* Schedule and dispatch HVAC technicians for service, maintenance. * Prepare and issue work orders and service reports, quotation * Manage service contracts, AMC renewals, and warranty tracking. * Coordinate daily work schedules of technicians.

Designation : Service Coordinator Experience: 5+ Years Department : NDT Service Salary: Standard hike on current salary + Compliance benefits Job Location : Andheri (W) Rly products RM handling, Proactive person, meticulous in nature, able to quickly recall past instances, 5 - 8 years in industrial/after sales service support experience (handling customers), customer relation building ability, high competency in communication in English & Hindi. Job profile: 1) AMC Tender monitoring 2) Visits to customers & distributor 3) AMC / Royalty billing 4) Timely AMC actions 5) Preparation of AMC quotation 6) Revenue generation Job requirements: 1. Graduate from any stream 2. Advanced verbal and communication skills 3. Experience of business generation via AMC, spares, services Interested candidate may share CV on hr2@eecindia.com

Interested candidates can apply on the below job link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/Service-Coordinator_R-31049-1 Can send in applications to apeksha.patil@kyndryl.com Service Coordinator Job Description Summary Coordinates, diagnoses and troubleshoots incoming employee calls to provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Job Description Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery. The position is with the Infrastructure Services business of "Kyndryl". This business unit supports client IT Infrastructure (Servers, Networks, Info Sec, Service Management etc.) Responsibilities include Accountable for effective management of Service Support (Incident, Problem, Change Management) processes and compliance of the processes in BAU. Functional responsibility of the Service Support team. Accountability for audibility of the documented Incident, problem and change process. Deploying the documented process, including education of process users during deployment. Ensuring improvements to the process through required service improvements plans. Assisting in resolution of process exceptions that arise during normal day-to-day process activities as requested. Monitoring regular process measurements. Address and analyse negative trends that impact effectiveness or efficiency of the IPC processes. Ensuring appropriate issue records are opened to address negative trends that are associated with specific operational areas or functions. Ensuring ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution. Performing post-resolution incident reviews and evaluating the effectiveness of incident resolution. Orchestrate Incident Recovery by driving Incident Bridge. Consolidating an integrated resolution plan when multiple competencies/Business Units are engaged. Acting as coordinator for multiService Provider for Severity 1 Incidents/Major Incident Determining the impact and urgency of an incident and assigns priority. Creates a resolution plan outlining actions to resolve and recover incident. Responsibilities to Resolve, Recover and Close. Determines most appropriate approach to be used in resolving and recovering incident. Invokes Problem Management process where further investigation into root cause is required. Communicates status to client of High priority incident throughout the Incident Lifecyle, as per communication plan. You'll be responsible for managing Service Support processes , including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution. As a Service Coordinator at Kyndryl, you'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged. With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan. If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities. Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise At least 7-10 years of experience in Incident, Problem & Change Management. Experience in stakeholder management and vendor coordination is required. Graduate degree or equivalent qualification in Computer Science, Electronics & telecommunication. Proficient in using MS Office tools. ITIL v3/4 (Inter/Expert) . Good understanding of infrastructure technologies. Preferred Technical and Professional Experience ITIL certified Good understanding and hands-on on Service Management (Incident ,Problem and Change).

Coordination with Internal Dept. Manage Employees Schedule to site which includes necessary arrangement to be done to Service Team. I.e -Travels Booking , Work Permission & Organizing Travel Expenses . Project followups, Documentation monitor. Required Candidate profile Good communication and interpersonal skills Good Rapport with the customers Team-management and leadership skills. SAP knowledge would be added an advantage. Good knowledge of Computers.

Responsibilities: Go to sites and analysis the water. Giving the analysis report on water to the customer. Dosing the chemicals into the water.

Role & responsibilities Logging of customer complaints and maintaining its progress record until it is resolved. Maintaining & Filing of Job Cards and Installation reports. In-warding of machines coming for repairs to the Department. Coordinating dispatch of machines and spares with the logistics department and notifying the customer. Maintaining AMC schedules of machines and onboarding customers for AMC. Follow-up with customers for their feedback or quotation approvals. Drafting of Sales/service/purchase orders, invoices & repair estimates based on inputs from the service team. Coordinating Installations and field visits with sales, logistics and service team. Maintaining of inventory and records of loaned machines/spares of the service department. Logging minutes of team meetings and follow-up with team members for updates on task assigned. Coordinating with, out-station field engineers/technicians for work updates and maintaining their attendance records. Maintaining records of upgrades/changes in the product line based on inputs from Production/R&D team. Preferred candidate profile Candidates with previous experience of service desk operations are preferred.

Coordinate and schedule service appointments with customers & technicians Communicate with customers to understand their needs, provide updates, & resolve issues Manage service requests Kindly reach us Preethi 6382942219

Coordinate with Sales Team and Plant: Facilitate seamless communication between the sales team and the plant. Oversee the entire process from order punching to dispatch details to ensure timely delivery. Collaborate with various departments to ensure smooth order fulfillment. Payment Follow-up: Conduct regular follow-ups with clients to ensure timely payments. Maintain a systematic record of payment status and communicate with the finance department when necessary. Sales Support: Assist the sales team in preparing quotes for clients. Manage ledgers, purchase invoices (PI), and debtor reports. Generate monthly and weekly sales reports for analysis and decision-making Required Candidate Profile: Gender: Female Age Group: 25-35 years Marital Status: Married/Unmarried Key Skills: Strong communication and interpersonal skills. Proven experience in B2B sales coordination. Detail-oriented and capable of managing multiple tasks. Proficient in MS Office applications.

Handle customer inquiries, service requests, and complaints Schedule and coordinate service appointments with technicians Maintain service records and follow up to ensure resolution Monitor service quality and escalate issues when necessary

Job Role Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To ensure completion of disbursement process of a client will all formalities.

Responsibilities: Coordinate sales activities from lead generation to order fulfillment. Prepare quotations & proformas, manage payment follow-ups. Schedule dispatches, oversee service coordination & follow-ups.

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

Responsibilities: * Manage service requests from start to finish * Ensure timely vendor coordination & payment follow-ups * Coordinate services with sales team & customers Provident fund Annual bonus Health insurance

Roles and Responsibilities Provide technical support to customers through phone, email, or chat. Troubleshoot hardware and software issues using various tools such as antivirus scanners, backup software, etc. Manage inventory of IT assets and track equipment maintenance schedules. Collaborate with team members to resolve complex technical problems. Document customer interactions and resolutions in a timely manner.

Job Title: Support Services Incharge Company Name: Manipal Hospitals Location: Yelahanka Job Description: The Support Services Incharge will be responsible for overseeing and managing the support services operations within the hospital. This role involves ensuring the seamless functioning of various non-clinical areas, including housekeeping, security, maintenance, and facilities management. The Incharge will work closely with different departments to ensure high standards of service delivery and compliance with hospital policies and regulatory requirements. Key Responsibilities: - Supervise and coordinate support services activities to ensure efficient operations and delivery of services. - Manage and lead the housekeeping, security, and maintenance teams to maintain a safe and clean environment for patients and staff. - Develop and implement standard operating procedures for support services to enhance efficiency and service quality. - Collaborate with clinical departments to understand their support needs and provide timely assistance. - Monitor performance metrics and prepare reports on support services operations, identifying areas for improvement. - Ensure compliance with health and safety regulations and hospital standards. - Manage budgets and resource allocation for support services departments. - Handle vendor management and oversee contracts for outsourced services. - Facilitate training and development for support services staff to enhance their skills and performance. Skills Required: - Strong leadership and management skills. - Excellent communication and interpersonal abilities. - Problem-solving and decision-making skills. - Ability to handle multiple tasks and prioritize effectively. - Knowledge of healthcare facility management and regulatory requirements. Tools Required: - Facility management software. - Reporting and analytics tools. - Microsoft Office Suite (Word, Excel, PowerPoint). - Communication tools (email, messaging platforms). Roles and Responsibilities About the Role: As a Support Services Incharge at Manipal Hospitals, you will oversee the daily operations of support services within the Yelahanka facility. Your role will involve ensuring high standards of service delivery, coordinating with various departments, and implementing best practices to enhance efficiency. About the Team: You will be part of a dynamic and dedicated team committed to providing exceptional support to both clinical and non-clinical staff. Collaboration and communication are key components of this team environment, fostering a culture of excellence and continuous improvement. You are Responsible for: Managing and coordinating various support services, including housekeeping, security, and patient transport. Ensuring compliance with hospital policies and procedures while addressing any operational challenges that arise. Training and supervising support staff to maintain high standards of service quality. To succeed in this role – you should have the following: Proven experience in managing support services within a healthcare setting or similar environment. Strong leadership and communication skills to effectively coordinate and motivate your team. A thorough understanding of regulatory standards and the ability to ensure compliance across all support service areas.

ROLE : Service Scheduling & Coordination Serve as the SPOC for clients regarding service requests Assign service tasks to appropriate engineers Service Documentation / Warranty handling / AMC Generate regular reports on service performance Required Candidate profile 5+ years of exp in after-sales coordination, preferably in the machine tool, capital equipment, or industrial automation sector Diploma or BE in Mechanical / Electrical / Mechatronics Engineering