0 years

1 - 2 Lacs

Posted:14 hours ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • Greet customers and assist them with service-related inquiries.
  • Understand customer concerns and accurately document vehicle issues.
  • Explain repair and maintenance work to customers in an easy-to-understand manner.
  • Create repair orders and estimates, and obtain customer approvals.
  • Coordinate with service technicians to ensure timely and accurate service delivery.
  • Communicate any delays, additional work, or changes in cost to customers.
  • Upsell recommended services and maintenance based on vehicle history and condition.
  • Perform follow-ups to ensure customer satisfaction post-service.
  • Maintain detailed records of service and communication in the system (DMS/CRM).
  • Ensure compliance with company policies and automotive industry standards.

Job Types: Full-time, Fresher

Pay: ₹11,000.00 - ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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