Service Advisor

INDEL SUZUKI

0 years

1 - 2 Lacs

Kochi Kerala

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

Customer service Diploma

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a motivated and customer-oriented Two-Wheeler Service Advisor to join our service center. You will act as the bridge between customers and our technical team, ensuring excellent service, accurate diagnostics, and smooth operations for all two-wheeler service and repair needs.

Key Responsibilities:

Welcome customers and listen to their two-wheeler service concerns or requests.
Record job cards and schedule service appointments efficiently.
Provide accurate cost and time estimates for repairs and maintenance work.
Explain technical issues and service recommendations in simple, customer-friendly language.
Coordinate with mechanics/technicians to ensure timely job completion.
Keep customers updated on service progress, delays, or changes in cost.
Inspect completed work with technicians before vehicle delivery.
Promote regular maintenance packages and genuine spare parts.
Handle post-service feedback and resolve customer complaints professionally.
Maintain up-to-date records of service jobs and customer histories.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Provident Fund

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