Service Advisor & DMS Operator

Position Summary

JD TVS is seeking a dynamic and professionally skilled Service Advisor cum Operations Executive to support both customer-facing service operations and internal dealership system management. This dual-function role plays a pivotal part in ensuring seamless workshop coordination, exceptional customer experience, and meticulous data accuracy across all operational processes. The ideal candidate will possess strong communication abilities, operational discipline, and a solid understanding of automobile service workflows.

Key Responsibilities

Customer Service & Advisory Functions

• Greet customers professionally and understand their service requirements with accuracy and clarity.
• Prepare detailed job cards, document complaints, explain recommended services, and provide transparent cost and time estimates.
• Coordinate effectively with workshop managers, technicians, and parts staff to ensure timely service delivery.
• Communicate job status, approvals, additional work requirements, and delivery timelines to customers proactively.
• Conduct quality checks on serviced vehicles before delivery, ensuring compliance with TVS service and safety standards.
• Resolve customer queries and complaints professionally, contributing to improved Customer Satisfaction Index (CSI).
• Promote AMC plans, extended warranties, service packages, and genuine TVS accessories.

Operational & DMS Management

• Operate and manage the TVS Dealership Management System (DMS) with precision and adherence to company protocols.
• Perform accurate data entry for job cards, billing, customer details, spare parts, and service histories.
• Generate daily, weekly, and monthly MIS reports related to productivity, revenue, inventory, and service performance.
• Manage spare parts entries including GRNs, stock issues, stock adjustments, and inventory tracking.
• Ensure accurate billing, tax application, discount approvals, and timely job card closure.
• Coordinate data flow between Service, Workshop, Billing, and Spare Parts departments for smooth workflow.
• Maintain data confidentiality, integrity, and compliance with TVS audit standards.
• Coordinate with IT/DMS support teams for troubleshooting and system-related issue resolution.

Qualifications & Experience

• Minimum qualification: Graduation must be done.
• Diploma/ITI in Automobile Engineering (preferred).
• 1–3 years of experience in automobile dealership operations, service advisory, or DMS roles.
• Strong working knowledge of dealership systems (TVS DMS preferred).
• Proficiency in MS Excel and MS Office applications.
• Basic technical understanding of two-wheelers.

Core Competencies

• Excellent communication and customer interaction skills
• High attention to detail and data accuracy
• Strong coordination and multitasking ability
• Professional conduct and positive attitude
• Problem-solving approach with strong operational discipline
• Ability to thrive in a fast-paced environment

Benefits

• Competitive salary based on experience
• Performance-based incentives
• Structured training under TVS standards
• Opportunities for career growth within JD TVS
• Supportive and professional work culture

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person