Service Advisor - Body Shop

You will be responsible for greeting customers and providing excellent customer service throughout the entire process of their vehicle service, from intake to release. Your duties will include determining and diagnosing car issues based on customer descriptions and vehicle conditions. You will need to effectively translate customer-reported problems into actionable work orders for technicians to complete. Additionally, you will be required to order necessary parts from suppliers and ensure their delivery to technicians, as well as maintaining quality standards for automotive work provided to customers. Handling and resolving customer complaints regarding services, maintaining customer records, and entering data into computer databases will also be part of your responsibilities. This is a full-time, permanent position with benefits such as health insurance, leave encashment, and Provident Fund. The schedule for this role includes day shifts and morning shifts. Furthermore, there is a performance bonus offered. The ideal candidate should have a minimum of 2 years of total work experience, with a preference for candidates with relevant experience in a similar role.,