Manager, Technical Support Engineering Dynatrace

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Manager of Technical Customer Support at Dynatrace, you will lead a team of Technical Support Engineers for both Managed and SaaS platforms. Your primary responsibility will be to resolve customers" technical questions and issues efficiently and in a timely manner. You will play a pivotal role in the Support organization by executing support goals and strategies to ensure outstanding customer experience and satisfaction. Additionally, you will manage team workloads, scheduling, and training with a focus on escalations to meet the needs of customers and the business. Your role involves managing to defined KPIs and SLAs, defining effective processes, and fostering teamwork ...

Posted 1 week ago

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Software Analyst PTC

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: You will be responsible for designing, modifying, developing, writing, and implementing software programming applications. You should have a working knowledge of various technical concepts, practices, and procedures, and rely on experience and judgment to plan and accomplish goals. It is essential to follow disciplined software development practices and stay updated on current best practices related to software development. Key Responsibilities: - Work with development teams and product managers to ideate software solutions - Design client-side and server-side architecture - Build the front-end of applications through appealing visual design - Develop and manage databases and ...

Posted 1 month ago

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