493 Server Support Jobs - Page 9

Greetings from Evodigital Technologies Pvt Ltd!!! We are looking for a Junior System Administrator to maintain, upgrade, and manage our software, hardware, and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. Job Description: Knowledge of Windows server(Windows server 2012, Windows server 2016) and client Operating system. Knowledge of Linux server operating system(Ubuntu). Handling of Cisco switches/Routers Handling of Fortigate firewall.(60D, 100E) Basic Knowledge handling of CCTV and biometric devices. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Develop and maintain installation and configuration procedures. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Ex: Zabbix, gray-log Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative Tools and utilities. Configure / add new services as necessary. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Maintain data center environmental and monitoring equipment. Basic Knowledge of handling ticketing tools like OsTicket, and Zammad. Install and maintain all types of IP telephony Systems, Including adds, moves, and changes of installed telephone services(ex: Grand-stream) Good Knowledge of VoIP and sip. Working knowledge in any one open source VOIP solution Like Asterisk, Isabel, Vicibox. Advanced written and verbal communication skills. Basic Requirements: Bachelor's degree, with a technical major, such as engineering or computer science. Systems Administrator/System Engineer with certification in Linux and Microsoft is an additional advantage. Able to support around the clock on 24/7 shift Perks and Benefits: Fixed Weekend Offs (Saturday & Sunday) Employees will be a part of the Fun Friday activities and Team outings Diversified Career Growth with all departments of the company. For tenured candidates, a considerable hike from the previous salary is based on the work experience and performance in the interview. Interested candidates can book their interview slot by mailing the updated resume to hrrecruiter@evodigital.in

Job description Job Title: Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job description Job Title: Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome or up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Hirng for EPS Window support by a Brand MNC -Pune EXP in Active Directory, Windows, DHCP, DNS WFO 5 days Sal upto 7.5 LPA Both ways Pick & Drop for more details call/Watsapp Anisha # 9557092523

Role & responsibilities Monitor an troubleshoot the all IT end point systems PC, Printer, Scanner network s, and applications to ensure optima performance and availability Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience. Perform system administration tasks, including server configuration, maintenance, and upgrades. system restore, Firewall Develop the documentation, including system configurations, processes, and procedures. Collaborate with external vendors and service providers to troubleshoot and resolve technical issues. Working site address. Honda Logistics India Pvt. Ltd. Survey No96, Narasapura Village, Narasapura Hobli, Kolar Taluk, Kolar Karnataka 563101

Total years of Experience: 2+ years Set up workstations with computers and necessary peripheral devices Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Must have good knowledge on SQL and other programming language Installation & Maintenance of our servers and data center Operating system installation (Linux, Windows, server) Maintain firewall securities Must have knowledge about trading software of broking industry Knowledge into Window & Linux Server, Knowledge of trading platform, Desktop Support Engineer, Network Engineer

Experience: 1 to 4 Years Positions Open: 5 Location: Kochi, Kerala Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams. Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents. Develop and implement permanent solutions, including patches, workarounds, and configuration changes. Collaborate with development teams, vendors, and other IT departments to resolve issues and implement solutions. Manage and maintain critical IT infrastructure and applications to ensure stability and reliability. Monitor system performance, identify potential issues proactively, and implement preventative measures. Create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting procedures, and system architecture diagrams. Provide guidance, mentorship, and training to L1 and L2 support engineers. Participate in on-call rotations to provide 24/7 support for critical incidents. Contribute to the development and improvement of support processes and procedures. Stay up-to-date with the latest technologies and industry best practices. May be involved in system design, implementation, and upgrades. Communicate effectively with customers and internal stakeholders regarding issue status and resolution. Key skills: Strong troubleshooting skills in Windows Experience with networking protocols, firewalls, VPNs, and security best practices . Hands-on experience with Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure) . Hands-on Experience with Microsoft Office 365 and Azure AD Proficiency in ticketing systems (Autotask) . Familiarity with virtualization technologies (Hyper-V, etc.) . Knowledge of SQL databases and scripting. Must have work experience with USA and Australia client Excellent communication and customer service skills.

relevant Exp5+ yrs a. Skill to Manage Physical and Virtual Servers in a large environment typically 600+ Servers. b. Server Hardware troubleshootingc. Knowledge of ITIL Preferred. d. Experience in handling Servers across multiple OS flavors. e. Experience on configuration and troubleshooting of Windows Clustersf. Experience on troubleshooting DHCP and DNS Services. g. Knowledge of networking fundamentals.h. Experience in tracking server activity, performing upgrades of software, addressing technical problems. i. Good Documentation Skills preferred.j. Knowledge of configuration and troubleshooting of Hardware RAID. k. Experience on VMware or Hyper V virtualization. l. Experience on Nutanix will be value add Qualifications Graduates Additional Information 100% Work from Office (24 X7) Rotational shifts Current office location is Vikroli however team will move to Thane sometime post Apr 2025 Job Location

A brand MNC In Pune is hiring for EPS Window support - PUNE EXP in Windows , DNS , DHCP , Active directory WFO 5 days salary upto 7.5 LPA Both ways Pik n drop 4 More details call / Wats APP Anisha # 9205512808

Total years of Experience: 2+ years Set up workstations with computers and necessary peripheral devices Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Must have good knowledge on SQL and other programming language Installation & Maintenance of our servers and data center Operating system installation (Linux, Windows, server) Maintain firewall securities Must have knowledge about trading software of broking industry Job Type: Full-time Must have Odin and Linux Server experience

We are seeking a technically proficient and proactive IT Support Executive to manage and resolve hardware, networking, and surveillance system issues. The ideal candidate will be responsible for maintaining systems and servers across all company locations, ensuring smooth, secure, and reliable IT operations. Roles and Responsibilities: Troubleshoot and resolve hardware-related issues including desktops, laptops, printers, and other peripherals. Manage and maintain network infrastructure, including diagnosing and resolving LAN/WAN issues, ensuring stable and secure connectivity. Install, configure, and maintain CCTV and surveillance systems across all company premises. Perform regular maintenance on servers and systems including OS updates, patch management, performance monitoring, and data backups. Monitor IT infrastructure performance and respond to system alerts and issues proactively. Maintain accurate documentation of all support activities, system configurations, and IT asset inventories. Coordinate with third-party vendors and service providers for issue resolution and hardware/software procurement. Ensure adherence to IT security protocols and data protection policies. Provide remote and on-site support to different office locations as required. Key Skills Required: Strong knowledge of hardware troubleshooting and repair. Hands-on experience with LAN/WAN, routers, switches, and firewalls. Working knowledge of Windows/Linux server environments and system administration. Experience in setting up and maintaining CCTV and surveillance systems. Excellent problem-solving abilities and communication skills. Ability to manage IT operations across geographically dispersed locations. Familiarity with remote support tools and IT ticketing systems. Qualifications: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 2 years of experience in IT support or a similar technical role. Industry certifications such as CompTIA A+, Network+, or equivalent are a strong advantage.

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

OS ,Outlook Installation, Configuration, Troubleshooting Produce training schedules and classroom agenda DNS,DHCP,O365,TCP/IP Ticketing Tools Outstanding communication skills Interested Contact HR 9008727428 Required Candidate profile Industry certifications in the relevant area of expertise is preferred. Ex CCNA, CCNP Good presentation skills & interest in training Immediate Joiners Excellent organizational and time-management.

Having good experience of IT operations, Infrastructure, Server & Network, Active Directory etc. Having good knowledge of ISO 27001 & 27002. Good communication skills Qualification BCA, B.Tech, MCA, M.Tech & others

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS We do have openings for Freshers and Experienced for Technical Support ( Hardware Networking ) Strong Technical knowledge is must like BIOS , POST , Hardware Components , O365 Work Location - Pune Freshers are also welcome or up to 1 year of tech support experience 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

ERP/SAP Data Handling Programming & Automation Support Understand, debug, and support scripts in languages like JavaScript or Python. Basic IT Support (Hardware/Software) Troubleshoot issues with printers, desktops Prepare MIS reports

Job Title: IT Administrator Location: Gurugram Experience: 610 years Job Type: Full-Time Reports To: Head of Engineering About Us: We are a young tech startup with the aim to drive Transformational Social Change at scale, in the Blue-Collar Universe of 1Bn workers across South Asia, through Skilling, Jobs & Career growth, Social Platforms, and Financial Inclusion. Job Description We are looking for a proactive and experienced IT Administrator to join our fast-paced startup. You will be responsible for managing and scaling the company’s IT infrastructure, ensuring security, uptime, and efficiency of all IT systems. This role demands hands-on experience with a broad range of IT operations, excellent problem-solving skills, and the ability to work independently in a dynamic environment. Key Responsibilities IT Infrastructure Management: Set up, configure, and maintain physical and virtual servers, routers, switches, firewalls, and other network components. Ensure high availability, performance, and security of on-prem infrastructure. Inventory & Asset Management: Maintain hardware inventory, including procurement, tagging, warranty tracking, and lifecycle management. Security & Firewall Administration: Manage and configure firewalls and endpoint security solutions. Implement and monitor security protocols to safeguard internal systems and data. Access & Identity Management (IAM): Manage employee onboarding/offboarding with role-based access control across IT systems and SaaS tools. Network Management: Monitor and troubleshoot LAN/WAN, VPNs, and internet connectivity issues across office locations. IT Policies & Compliance: Define and enforce IT policies, usage standards, and compliance with data security protocols. User Support & Troubleshooting: Provide L1/L2 support to employees for laptops, software tools, network, and printer-related issues. Set up new workstations and user environments including email, open office tools, collaboration apps, etc. Software & Tool Administration: Manage licenses and updates for productivity tools such as Google Workspace / Microsoft 365, Open Office Suite, Zoom, Slack, etc. Requirements Bachelor's degree in information technology, Computer Science, or related field. 6–10 years of experience in IT administration, preferably in a startup or dynamic environment. Strong knowledge of: Network hardware (routers, switches, LAN/WAN) Firewall configuration and network security tools Windows, Linux and Mac operating systems Open-source tools like OpenOffice, and IT ticketing systems Server provisioning (on-prem and cloud-based) Good understanding of ITIL practices and IAM frameworks. Experience with cloud infrastructure (AWS/Azure/GCP) is a plus. Strong documentation, communication, and time-management skills. Proactive, solutions-oriented mindset with the ability to multitask. Preferred Skills (Good to Have) Prior exposure to ISO 27001 or SOC2 compliance processes. Familiarity with remote support tools and device management solutions (e.g., Jamf, Intune, MDMs). CCNA certification or equivalent networking certification. Experience with automation/scripting tools (e.g., PowerShell, Bash, Python). Why Join Us? Opportunity to build and shape IT systems from the ground up. High ownership and impact role with cross-functional collaboration. Work in a startup where innovation, speed, and learning are part of the culture.

Role & responsibilities Expertise in Windows Server and VMware server administration. Strong knowledge of server virtualization technologies, such as VMware or Hyper-V. In-depth understanding of networking concepts, protocols, and services (TCP/IP, DNS, DHCP, VPN). Experience with server security practices, including access controls, patch management, and vulnerability assessments. Solid understanding of storage technologies, RAID configurations, and SAN/NAS solutions. Experience with server monitoring and management tools, such as Nagios, Zabbix, or SolarWinds. Strong problem-solving and analytical skills, with the ability to troubleshoot complex server issues. Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Relevant certifications, such as Server Administrator.

Provide technical support for both hardware and software issues our users encounter Manage the configuration and operation of client-based computer operating systems Monitor the system daily and respond immediately to security or usability concerns Create and verify backups of data Respond to and resolve help desk requests Upgrade systems and processes as required for enhanced functionality and security issue resolution Administrate infrastructure, including firewalls, databases, malware protection software and other processes Review application logs Install and test computer-related equipment For further clarifications feel free to contact Shemial Kumar - HR 8189959313

What is the work? Handling user issue throughout the day (Like: Laptop, Desktop, VPN, RDP, SVN, M365 etc). Handling user issue related to Web sites, Firewall, Cloud VM's and FTP. Windows, Mac mini and mac laptop system configuration , installation and ios update, taking backup through time machine , check hardware issue, clone of hard disk. Software support i.e. installing/updating softwares e.g. Microsoft & Mobile application tools, ubantu and linux system configuration, installations, etc. Printer installation and configuration. FTP connection handling, skype support, Outlook support , VPN windows support. Firewall and proxy server handling e.g. configuration, backup and restoring backup, creating rules, url blocking, filtering, etc. Network monitoring e.g. identifying network loop, VLAN configuration, LAN cable punching , IO panel punching , LAN testing, etc. Coordination with all hardware related vendors. Monitoring/Controlling of all IT related devices of organization on regular basis. Monitoring VMs, HDD utilization and health on physical servers. Handling ISP's, Routers and switches. Handling Active directory server and M365. Asset/Device management.

Job Title: IT System Administrator Location: Chennai Department: IT Infrastructure Job Type: Full-time, Work from Office Job Summary: We are looking for a dedicated IT System Administrator to manage and support branch infrastructure, network systems, server administration, and end-user devices. This role will ensure high system uptime across locations, coordinate with service providers, handle incident management, and deliver timely technical support. Experience in managing dialer systems, firewalls, and retail IT infrastructure is essential. Key Responsibilities: Infrastructure & Network Monitoring: Monitor and maintain IT infrastructure across branches to ensure uptime and performance. Perform proactive monitoring of networks (LAN/WAN/Wi-Fi), servers, and endpoints. Handle firewall configuration, support, and management (e.g., Fortinet, SonicWall, etc.). Dialer & Communication Systems: Provide support for outbound/inbound dialers including PRI and GSM-based systems. Troubleshoot and escalate dialer-related issues to vendors if required. Server & Application Support: Support and administer Windows and Linux servers (installation, patching, backups, etc.). Conduct application testing and monitor performance for business-critical apps. Endpoint & Asset Management: Handle L1/L2 support for desktops, laptops, tablets, and mobile devices. Manage device allocation, software installations, imaging, and troubleshooting. Maintain and update asset inventory across branches. Incident & Escalation Management: Respond to branch escalations and resolve issues in a timely manner. Analyze and document root causes of major incidents and implement preventive actions. Raise and follow up on service requests with ISPs or hardware/service vendors. Retail & Remote Support: Provide remote IT support for retail branch operations. Maintain internal infrastructure components like routers, switches, printers, phones, and patch panels. Qualifications: Bachelor's degree in Computer Science, IT, or related field Experience with firewall devices and basic network security principles. Strong knowledge of Windows/Linux server environments. Hands-on experience with dialer technology (Avaya, Genesys, etc.) is preferred. Familiarity with ITSM tools and service request/ticketing systems. Excellent troubleshooting, communication, and coordination skills.

Responsibilities: * Manage team performance & development * Ensure customer satisfaction through service excellence * Collaborate with stakeholders on strategic initiatives * Oversee daily operations & budget management

Looking for IT & Network Manager/Administrator to manage & secure IT systems, networks, cloud platforms(AWS/Azure/GCP), & VDI(VMware/Citrix). Responsibilities include network/system/cloud management, security, Tier 2/3 support, & vendor coordination. Required Candidate profile Must have 3+ yrs experience, strong troubleshooting skills, and knowledge of SCCM/Intune. Relevant certifications are a plus.

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. call suman@7848820047 call anusha@7815982900 call ishitha@7829423175 call harshitha@7848820045