199 Server Support Jobs - Page 6

Key Skills: Problem Management, Incident Management, itsm, Server Support. Roles and Responsibilities: Incident Scenario Planning: Plan for potential incidents and define scenarios that can help mitigate risks. Incident Identification, Analysis, Categorization, and Prioritization: Identify incidents as they arise, categorize them, and prioritize them based on their severity and impact. Incident Documentation: Accurately document all incidents and ensure comprehensive tracking for resolution. Incident Resolution and Escalation: Work toward resolving incidents promptly and escalate them to the appropriate teams when necessary. Problem Tracking: Monitor ongoing issues, ensuring they are tracked and managed throughout their lifecycle. Problem Analysis, Categorization, and Prioritization: Analyze and categorize problems, prioritizing them based on urgency and impact. Problem Documentation: Ensure that problems are thoroughly documented to aid in future reference and troubleshooting. Fast Problem Resolution: Focus on swift resolution of problems, minimizing downtime and impact on business operations. Problem Escalation and Root Cause Analysis: Identify the root cause of recurring issues and escalate them as needed for long-term resolution. Willingness to work a rotational shift pattern starting from 0600 to 2300 hours. Ability to provide out-of-hours support via an on-call rota. Experience Requirements: 6-8 years experience in managing incidents effectively, with the ability to handle high-pressure situations. Knowledge of Site Reliability Engineering (SRE) is an advantage or willingness to achieve SRE accreditation. Excellent relationship management skills, with the ability to communicate clearly with both internal and external stakeholders. Strong written and verbal communication skills. Highly resilient and able to stay calm under pressure. Excellent analysis skills with the ability to organize incident data and identify trends to inform decision-making. Ability to participate confidently in Service Management meetings relating to Incident Management. A drive to become an Incident Management Subject Matter Expert (SME). A proactive, can-do attitude and high self-motivation, with a strong focus on achieving results. Ability to manage and prioritize multiple incidents simultaneously, using sound judgment to assess impact and escalate as necessary. Education: B.Tech M.Tech (Dual), B.Tech, M. Tech.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience preferred on paper with international BPO (Mandate) Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Monitor physical and virtual servers for performance, uptime, and security. Maintain hardware inventory, documentation, and change logs. Maintain data integrity and system access logs. Assist in server upgrades and migrations.

We are looking for a highly motivated Network and Hardware Engineer with 1-2 years of experienCE to manage and maintain our network infrastructure. The ideal candidate will be well-versed in configuring networks, managing internet connections.

Key Responsibilities: Manage, maintain and monitor all installed systems and infrastructure (on-prem and cloud). Deploy, configure, and maintain AWS services such as EC2, S3, RDS, VPC, IAM, etc. Implement and maintain security best practices and compliance standards for systems and cloud environments. Set up and manage VPNs, firewalls, and other security protocols. Administer internal systems including email, file sharing, and endpoint management tools. Perform system upgrades and patch management. Troubleshoot hardware, software, and network issues across user systems and servers. Maintain backup and disaster recovery plans for both on premises and cloud systems (including AWS Backup). Maintain documentation related to systems architecture, configurations and standard operating procedures. Provide technical support and training to users. Collaborate with development and security teams on infrastructure needs. Monitor system performance, generate reports, and recommend improvements. Troubleshoot technical issues and provide Tier 2/3 support to end users Ensure compliance with IT policies, procedures, and industry regulations (e.g., ISO, SOC2, GDPR). Strong hands-on experience with AWS services and infrastructure. Proficiency with Linux/Unix/Windows Server environments and virtualization technologies Experience with infrastructure automation tools (e.g., CloudFormation, Terraform, Ansible) is a plus. Experience with monitoring and logging tools (e.g., CloudWatch, Zabbix, Nagios). Good understanding of networking concepts (DNS, DHCP, TCP/IP, etc.), protocols, and security practices.

VOICE Technical Support ! O365 | EPS | Technical ! GGN Should have Minimum 1 year BPO in (O356/EPS) , Excellent comms required Sal :- Upto 8 lpa Shift: 24*7 5 DAY WORKING , 2 ROTATIONAL OFF , 24*7 SHIFTS 9650934814 / 8860576337 Required Candidate profile Excellent communication skills Technical Support Voice-GGN Grad with 1-year of Technical support BPO Experience Exp of server support / ACTIVE DIRECTORY / 0 365 9560028009 / 9911567769

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient call kavya@7849020010 call anusha@7815982900 call suman@7848820049 call hr pooja@9886112704 hr mayur@9343402211

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently call pooja@9886112704 call Hr suman@7848820047

Hiring for Technical role - Microsoft Process - Experience in networking is mandatory • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more info Required Candidate profile Experience in DHCP, DNS, Active directories is mandatory Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs

Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 2 + years of experience in Nexthin CBR- 100K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization. ] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1. Operations of the tower - SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management. 2. New projects - Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

Role & responsibilities Monitoring Backup jobs training the documentation, and keeping to IT Head approval. Responsible for tracking hardware and software inventory in the ticketing tool. Updating the IT assets Maintaining the labels for all IT assets. Responsible for the Backup Responsible for GMP-related queries and prepared the documentation IT-related bills are filed and kept for approval. PCB-related onsite support and coordinating with vendors supported by the reporting Head. Monitoring and maintaining the CC Cameras infrastructure and escalating to the head if anything is critical. Troubleshooting third-party applications at the Unit level and escalating to the reporting Head to get solutions from 3rd party vendors. Technical Support on Enterprise resource planning (ERP/FOCUS) to End users through (Ticket, Mail, Mobile, and Remote) in Sipra has the following modules: Accounts, Purchase, Sales, Inventory, and Payroll. Conduct training sessions for new and existing users for any developments supported by the IT Head. Knowledge on complete Desktop and Server support. Configuring servers using 2003, 2008,2012, 2016 and 2019. Knowledge on Active Directory services, Installing active directory-Domain controller, group policies and adding Client machines in to AD User administration i.e., setting up user accounts, permissions and passwords Knowledge on remote technical assistance Software installations and configurations. Establishing LAN, adding / removing nodes to / from LAN Working knowledge of MS Active Directory 2012 and 2016 Knowledge on DNS, DHCP & FTP Knowledge on firewalls, routers and switches(Cisco, WatchGuard) Giving complete technical support to all virus-related issues and network related issues Managing email, anti-spam and virus protection. Preferred candidate profile Pharma Experience is must for the candidate. Should have basic understanding for 21CFR and GXP Systems

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Call Indu@7848820046 Call mayur@9343402211 Call Soumya@8088720040 call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 aditi@7795311459 call suman@7848820047 Call Pooja @9886112704

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient kavya@7849020010 call navya@7848820042 call suman@7848820047

Role & responsibilities System setup and maintenance, network management, technical support, security and back up , software development and documentation, Preferred candidate profile candidate with proficiency in windows networking and cloud platforms , smooth operations of computer system networks, software , hardware and ERP to meet the needs of organisation.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE Must have 1 yr of Exp as a Technical Support with International Clients (Mandate) Only For Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or to HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Manage and maintain the local IT infrastructure, including in-house servers, cloud servers, networks, systems, and end-user devices. Oversee the day-to-day operations of IT systems, including monitoring and troubleshooting issues, resolving technical problems, and ensuring smooth functioning. Manage local IT projects, including planning, implementation, and monitoring of IT initiatives. Provide technical support to employees, including troubleshooting and resolving hardware, software, and network issues. Ensure compliance with IT policies, procedures, and security standards. Collaborate with other IT team members and stakeholders to ensure effective IT operations and support. Stay up-to-date with the latest trends and technologies in IT infrastructure management and make recommendations for improvements. Maintain documentation related to IT systems, processes, and procedures. Conduct regular audits and assessments of local IT infrastructure to identify and address vulnerabilities or areas for improvement. Knowledge of DVR/ CCTV Camera Setup Knowledge of Biometric / attendance equipment Understanding of firewalls Understanding of NAS Devices

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support / customer support For More Details Call : HR Krithika @ (Call or whatsapp ) Email ID : Krithikathejobfactory@gmail.com Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.5 LPA For More Details Call : HR Nivetha @ 9035369666 / 9880952642 (Call or WhatsApp ) Email ID : Nivetham@thejobfactory.co.in

A. Performing daily Health check of Mail & File archival Infra, SMTP journaling check, Replication check, Index backlog. B. Monitoring tasks like pending Archival, Mailbox in archival queue, pending Storage queue, Archival task status. C. Daily routine tasks like Archival task run, Zero archival, PST import, Assigning archive access to others. D. Long term tasks like adding LUNs as required for indexing/archival/Vault store. E. Maintaining and Backing up Vault store F. Compliance tasks like DA search issue, DA search access & export G. Working on issues like Placeholder disconnect fix, Indexing issues, Archival link not working, Mail not retrieving from Outlook H. Disk capacity utilization on all servers application health check I. DR drill EV environment to be run from DR Site B J. Installation of Mail & file archival servers in existing EV Infra wherever applicable. New Projects that will be included in the current scope of engagement: Version upgrades of the current version of Enterprise Vault as and when required once in a year. 2. Installation of Service Pack (SP) on Enterprise Vault server as and when required (E.g. SP1, SP2,etc) Sustenance The Veritas onsite Operations consultants will support the operations of the new technology with the following assumptions:

Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience.

Total years of Experience: 1+ years Job description Hardware and Network Engineer - Create Possibilities with Salesforce, Data and AI Hardware and Network Engineer Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: Bachelor s degree in related field (or equivalent experience). Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. Proficiency in configuring and managing servers. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: Experience with network management tools and monitoring software. Basic knowledge of virtualization technologies is a plus. Strong problem-solving skills and ability to work independently. Must have windows Server and Linux Server experience

Job Title: IT Security & Systems Administrator Location: Bangalore Company: Optimo Capital Lending to MSMEs | 300 Employees | 50 Branches About the Role: We are seeking an experienced IT Security & Systems Administrator to manage endpoint, SaaS, and network security for our NBFC. This role focuses on safeguarding devices, data, and communications across 50 branches, supporting 250+ field staff and 50+ office users. Key Responsibilities: Manage endpoint security (laptops, mobile devices) via MDM tools (e.g., Intune, Jamf). Administer Google Workspace (Gmail, Drive, Calendar) — access, permissions, SSO, MFA. Enforce device compliance — encryption, patching, antivirus. Monitor and secure internet usage, VPNs, and internal Wi-Fi. Oversee SaaS tools security — CRM, HRMS, communication tools (e.g., Slack, Zoom). Maintain asset inventory — issuance, tracking, and remote wipe for lost devices. Handle user provisioning/deprovisioning and access control during employee lifecycle. Respond to phishing, account compromise, or lost/stolen device incidents. Ensure compliance with RBI guidelines and relevant IT security frameworks. Train staff on basic cybersecurity hygiene and device best practices. Install, configure, and maintain servers, networks, firewalls, and related hardware/software. Monitor system performance, troubleshoot issues, and apply timely patches or updates. Provide technical support for system and network issues, ensuring minimal disruption to operations. Manage user accounts, access control, and system security policies in line with company guidelines. Perform regular data backups and disaster recovery testing. Maintain and manage IT asset inventory, including procurement and license renewals. Ensure compliance with cybersecurity best practices and company IT policies. Requirements: 8+ years in IT security or systems admin roles, preferably in BFSI or branch-heavy orgs. Experience with Google Workspace admin, MDM tools, and SaaS security. Understanding of compliance and endpoint security in regulated environments. Strong troubleshooting, documentation, and communication skills. Nice to Have: Prior experience in NBFCs or organizations with distributed teams. Exposure to SOC2/ISO27001 processes.

~ Server Management ~ IT Operations and Support ~ Security and Risk Management ~ Vendor and Stakeholder Management ~ Experience with networking concepts, protocols and technology ~ Understanding of IT service management frameworks

Job Title: Hardware Server Engineer Location: Chakan, Pune - 410501 Job Summary: We are looking for a Customer Support Server Engineer to help customers with technical issues related to servers. You will troubleshoot problems, guide customers through setup and maintenance, and work with other teams to solve more complex issues. Responsibilities: Can handle server call, HP Prolant Server, HP storage Able to handle HP server Hardware calls including ILO configuration, RAID configuration, New Server Racking Stacking Should be able to do Server & storage hardware calls for HP Proliant 360/380, 3 PAR, Apollo, Synergy, Tape Library etc servers. To be ready for 24x7 Support in rotational shift. Support installation, configuration, and updates for server systems. Respond to support tickets, emails, and phone calls. Escalate tough issues to senior engineers when needed. Keep clear records of customer interactions. Write support articles and update documentation. Requirements: Experience with Windows or Linux servers. Good problem-solving and communication skills. Basic knowledge of networks, storage, and server hardware. Comfortable with command-line tools. Nice to Have: Diploma in Hardware