Server Management Lead

Server Management Lead

Key Responsibilities

Infrastructure Management

Design, deploy, and maintain golden images for consistent and secure server provisioning.

Ensure standardized builds and configurations across all environments.

Oversee hardware and OS lifecycle management, including patching and upgrades.

Security & Compliance

Conduct regular Vulnerability Assessment and Penetration Testing (VAPT).

Remediate identified risks in line with security best practices and compliance requirements.

Enforce access control, audit readiness, and adherence to organizational security policies.

Performance & Capacity Planning

Develop and maintain a capacity planning framework to anticipate and scale resources proactively.

Monitor system performance, troubleshoot bottlenecks, and optimize resource allocation.

Partner with architecture teams to align capacity with business growth.

Monitoring & Uptime

Implement and fine-tune end-to-end monitoring tools (infrastructure, application, and network layers).

Establish escalation procedures and SLAs to maintain 99.99% uptime.

Lead root cause analysis (RCA) for incidents and drive permanent corrective actions.

Cost Optimization

Analyze server utilization trends to identify cost-saving opportunities (rightsizing, consolidation, cloud/hybrid strategies).

Implement automation for provisioning, scaling, and decommissioning resources to reduce waste.

Provide periodic reporting to leadership on cost-performance balance.

Leadership & Team Management

Manage and mentor a team of 6 Level 1 & Level 2 engineers, fostering technical growth and operational discipline.

Define KPIs for performance, ticket resolution, and uptime accountability.

Promote a culture of continuous improvement, automation, and service excellence.

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Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.

812 years of experience in server management/data center operations, including at least 3 years in a leadership role.

Strong expertise in virtualization, server operating systems (Linux/Windows), storage, and networking fundamentals.

Hands-on experience with monitoring platforms (Site 24 * 7, Patch Manager etc.) and automation tools (Ansible, Puppet, or similar) is added advantage

Proven track record of driving zero-downtime initiatives and cost optimization in enterprise environments.

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Key Competencies

Technical Excellence deep understanding of server operations and best practices.

Leadership ability to lead and inspire a team, with strong decision-making skills.

Analytical Thinking capacity planning, problem-solving, and cost analysis.

Resilience & Accountability ensuring uptime and compliance under pressure.

Communication ability to work cross-functionally and present technical insights to leadership.

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Success Metrics

Consistent achievement of 99.99% uptime across server infrastructure.

Successful closure of all VAPT findings within SLA.

Demonstrated cost reduction in server operations through optimization initiatives.

Improved incident resolution times and reduced recurring issues.

High team engagement and skill growth within the engineering group.