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9.0 - 14.0 years
0 - 0 Lacs
kolkata, hyderabad, pune
Hybrid
JDE CNC (OneWorld/Xe/EnterpriseOne), 4+ full-cycle upgrades, install/configure/upgrade, server architecture, hardware sizing, security, package builds, ESU/ASU install, OS (Unix/Windows/OS400), DB (Oracle/SQL/DB2), GDM,
Posted Date not available
2.0 - 5.0 years
12 - 17 Lacs
bengaluru
Work from Office
Educational Requirements Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology Service Line Cloud & Infrastructure Services Responsibilities Roles and Responsibilities:1.Install, configure, update, and maintain Tomcat, Websphere, Methode, and Pega systems on Unix platforms.2.Monitor server performance and provide optimization solutions.3.Develop and maintain Shell scripts for system routine tasks and automation.4.Handle server-related tickets and troubleshoot server issues related to these technologies.5.Implement server security measures, manage server backups, and perform disaster recovery operations.6.Collaborate with the IT team to ensure server infrastructure aligns with business goals.7.Document server processes, configurations, and maintenance tasks. Additional Responsibilities: Knowledge of server security, backup procedures, and disaster recovery operations. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work well in a team. Technical and Professional Requirements: Proven experience with Middleware, Unix, Tomcat, Websphere, Methode, and Pega technologies. Strong understanding of Unix server architecture and networking. Proficient in Shell scripting and automation. Preferred Skills: Technology-Application Support - Middleware-Application Support - Middleware Technology-Middleware Administration-MQ series Technology-Middleware Administration-WebSphere Integration Technology-Middleware Administration-Middleware Administration-Others Technology-Middleware Administration-Apache Servers
Posted Date not available
6.0 - 10.0 years
4 - 7 Lacs
pune
Work from Office
Application Support Analyst - Lead Permanent Location: Pune Experience: 6 - 10 years Department: IT Employment Type: Full time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work
Posted Date not available
6.0 - 11.0 years
18 - 22 Lacs
bengaluru
Work from Office
About the Team Act as the primary technical escalation point for hardware-related support cases from global customers. Troubleshoot complex issues involving servers, storage and networking. Collaborate with engineering, and vendors for hardware failure analysis and RMA investigations. Perform in-depth log analysis, firmware validation, and system health checks. Guide field teams through hardware replacement procedures and validations. Improve serviceability of the product by testing new platforms and developing tools to scale our field service and auto-support infrastructure. Own and drive critical incidents to resolution with minimal downtime to customer environments. Contribute to and maintain internal knowledge-base articles, troubleshooting guides. Identify recurring issues and work with engineering to drive long-term solutions and design improvements. Provide support on weekdays and also off hours on an as needed and scheduled rotational basis. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack. Your Role Remotely troubleshoot and diagnose customer hardware issues encountered in the field. Improve serviceability of the product by testing new platforms and developing tools to scale our field service and auto-support infrastructure. Identify patterns and proactively engage Escalation and Engineering teams to identify next to avoid and minimize risks in field. Define and drive changes to our platform with our engineering team based on feedback from customers and field experience. Work with OEM and services partners (ex. DELL/EMC, HPE, Lenovo) to resolve issues and push improvements in our ecosystem. Collaborate with our hardware service partners (Flash Logistics, NCR) to manage and coordinate shipping and on-site services. Develop and contribute to internal and external knowledge bases. Collaborate with peers, uplift the team and work across organizational boundaries to facilitate services. Provide support on weekdays and also off hours on an as needed and scheduled rotational basis. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack. What You Will Bring 46 years of hands-on experience in enterprise hardware support or systems engineering. Excellent communication and customer-facing skills. Strong understanding of x86 server architecture, including storage and network Experience with hardware OEM Servers (e.g., Supermicro, Dell, HPE, Lenovo, etc.). Comfort with Linux command line and log analysis.
Posted Date not available
5.0 - 10.0 years
6 - 10 Lacs
hyderabad
Work from Office
This role will be responsible for leading the implementation and maintenance of database systems, ensuring their performance, security and integrity. You will be involved in the software development lifecycle (SDLC) working closely with developers and other data analysts to optimize data management and retrieval processes. What youll be doing: Database Management: Implement and maintain robust database systems using Azure, SQL Server, and NoSQL databases. Performance Optimization: Ensure optimal performance, reliability, and scalability of database systems. SaaS Integration: Develop and manage database solutions for SaaS applications, ensuring seamless integration and performance. Scripting and Automation: Develop and maintain scripts and automation tools to streamline database operations. Data Security: Implement and enforce data security measures to protect sensitive information. Monitoring: Monitor database performance and ensure high availability and security Troubleshooting: Diagnose and resolve database-related issues promptly and efficiently. Documentation: Maintain comprehensive documentation of database configurations, processes, and procedures. What well want you to have: Experience: Minimum of 5 years of experience in database engineering. Technical Skills: Azure Expertise: Extensive experience with Azure SQL Database, Azure Cosmos DB, and other Azure data services. Proficiency in deploying, managing, and scaling databases in Azure. Knowledge of Azure Data Factory, Azure Data Lake, and Azure Synapse Analytics. Experience with Azure Resource Manager (ARM) templates and Azure DevOps for CI/CD pipelines. SQL Server Expertise: In-depth knowledge of SQL Server architecture, performance tuning, and query optimization. Experience with SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), and SQL Server Analysis Services (SSAS). Proficiency in database backup, recovery, and high availability solutions such as Always On Availability Groups. NoSQL Databases: Proven experience with NoSQL databases like MongoDB, Cassandra, or Couchbase. SQL and Scripting Tools: Advanced proficiency in SQL and scripting tools such as PowerShell, Python, or Bash. SaaS Experience: Proven experience in developing and managing database solutions for SaaS applications. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Able to work flexible hours as required by business priorities Able to deliver work that meet standards of quality, security and operability. Preferred Qualifications: Experience with cloud-based database solutions. Knowledge of data warehousing and ETL processes. Familiarity with DevOps practices and tools. Certifications: Azure data and SQL server certifications
Posted Date not available
2.0 - 4.0 years
4 - 6 Lacs
chennai
Work from Office
Responsibilities & Key Deliverables 1. Work with development teams, drive Cross functional teams and supplier to deliver the products services related to vehicle connectivity 2. Requirement Engineering i. e. defining requirements for various uses cases and features considering user experience 3. Implementation of idea/uses cases/features into application 4. Data definition and signal mapping for various features and use case with respect to vehicle platforms 5. Architecting and deploying end to end solutions integrating Hardware, Communication, Application Development, Integration and functional verification. 6. Conduct failure mode analysis and ensure compliance 7. Vehicle Variant management w. r. t features 8. Should work as a very good team member and share resources, work content to meet common team goals. 9. Passion to work with teams and drive the challenges towards solution Reqt: 1. Understand the Requirements of Telematics connected car technology 2. Translating and simplifying requirements for test case generation 3. Understanding manual and test automation framework 4. Preparation of test scripts based on the test case library 5. Perform Manual or Automation testing for telematics and connected car features 6. Understanding of client server architecture. 7. Responsible for the co-creation of the Connected Vehicles solution Experience 2-4 years Industry Preferred Qualifications BE/B. Tech/ME/M. Tech - Electronics, Mechatronics, Automotive Electronics or Equivalent General Requirements
Posted Date not available
3.0 - 5.0 years
3 - 4 Lacs
pune
Work from Office
Job Description Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge and Experience Any bachelor s degree or equivalent Demonstrated relevant competency in the following areas Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry Proven effectiveness in a role that requires multi-tasking and strong customer soft skills Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Experience working in a SaaS environment Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping Familiarity with Splunk or other log analyzer tools Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical; proactive; creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
Posted Date not available
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