Engineer/Sr Engineer - Cloud Managed Services Versa Networks

5.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Cloud Managed Services Engineer at Versa Networks, Inc., you will play a crucial role in providing end-to-end management and technical support for the Versa hosted platform/solution. Your primary responsibility will be to troubleshoot and resolve diverse complex networking issues reported by customers, ensuring seamless operation and customer satisfaction. You will need to possess a Bachelor's/Master's degree in IT/Computer Science or equivalent, along with 5+ years of relevant hands-on experience in the field. Advanced routing/switching skills such as CCNP or equivalent level of expertise are required, and Versa certification (SD-WAN Associate/SD-WAN Specialist) would be highly preferred. Your role will involve monitoring and maintaining the hosted environment, assisting customers in resolving product and network problems, and collaborating with engineering teams to replicate and resolve customer issues. Additionally, you will be responsible for incident/ticket lifecycle management, infrastructure setup, and creating knowledge articles. Proficiency in scripting languages like bash/python is optional but beneficial. Essential skills for this role include expertise in routing protocols (OSPF, BGP), MPLS, L3 VPN, TCP/IP protocol suite, firewalls, IPSec VPN, SSL-VPN, and network security technologies. You should have a strong understanding of security logs, vulnerabilities, threat mapping, and experience in managing security appliances and network infrastructures. Desired skills include experience in threat analysis, security incident handling, and certifications like CEH, GIAC, CCSP. The ideal candidate will be a self-starter with excellent communication, problem-solving, and troubleshooting abilities, committed to delivering exceptional customer service. You should be comfortable working in a 24x7 rotational shift environment and have a willingness to learn and adapt to new technologies. As part of the Versa Networks team, you will enjoy a competitive compensation package, quality of life benefits, and the opportunity to work in a collaborative and inspiring environment with skilled and passionate colleagues. If you are a team player with a can-do attitude, strong communication skills, and a proactive approach to problem-solving, we invite you to join our dynamic organization and contribute to our success in providing innovative networking solutions.,

Posted 1 week ago

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