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Team Lead System Admin NdimensionZ

2.0 - 15.0 years

0 Lacs

kochi, kerala

On-site

Job Description: As the Team Lead at our Kochi location, you will report directly to the Escalated Support Manager and play a crucial role in overseeing and enhancing the performance of the Support team. Your responsibilities will include responding, resolving, and escalating tickets related to various products and services. The goal is to ensure that at least 95% of tickets are resolved within the Support Services organization, with only 5% requiring escalation to other departments. Your primary duties will involve coaching and mentoring staff, conducting meetings, managing daily operations, and collaborating closely with the Global Support Manager or Escalated Support Manager to align the ...

Posted 2 months ago

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